Waterproof Galaxy S4 Active warranty won't cover liquid damage, AT&T employee complains
posted by Daniel P. / Jul 31, 2013, 2:49 AM
phone in anything else than shallow water for less than thirty minutes, the warranty still won't cover it, says an AT&T employee over at XDA-Devs forum thread. What Samsung says in the warranty leaflet is the following:In fact, even if you follow the instructions like closing all flaps and not dipping the
Last we checked water is liquid, so, bummer. Not that other waterproof devices are any different, since these warranties are a standard fare, but the AT&T guy in the thread below complains that he took all measures he's been trained to, and his S4 Active still started acting up after doing a fish tank footage project. Word to the wise.
- Display 5.0" 1080 x 1920 pixels
- Camera 8 MP / 2 MP front
- Processor Qualcomm Snapdragon 600, Quad-core, 1900 MHz
- Storage 16 GB + microSDXC
- Battery 2600 mAh(15h 3G talk time)
Posts: 124; Member since: Apr 01, 2012
USB port flap isnt as user friendly as Xperia Z...Had owned both and felt Xperia Z to be a better water resistant phone
posted on Jul 31, 2013, 3:22 AM 9
Posts: 2383; Member since: Jul 18, 2010
Samsung, well played. If you're going to have haters, you may as well earn their ire.
posted on Jul 31, 2013, 3:29 AM 7
Posts: 495; Member since: May 22, 2012
samsuck! you just trying to fool dumb pppl who think they bought waterproof phone. Samsung = Lies
posted on Jul 31, 2013, 3:40 AM 10
Posts: 157; Member since: Feb 23, 2013
it's claims to be waterproof though. But this is how a company sets new sales records. You make what looks like a good phone, call it waterproof, tempt people to get it wet, then when it dies make them buy a second one.
posted on Jul 31, 2013, 8:49 AM 1
Posts: 23; Member since: Apr 24, 2013
There is not a single phone on the market that has a warranty on liquid damage. The phone is water resistant up to a certain depth and time. Water can't enter the phone but changes in climate can cause moisture to build up inside the hanset. Samsung has done nothing wrong, the user needs to follow the instructions
posted on Jul 31, 2013, 8:34 AM 0
Posts: 1092; Member since: May 07, 2012
Worst water proof phone ever made. Cant even use the screen when its wet.
posted on Jul 31, 2013, 5:10 AM 3
Posts: 305; Member since: Aug 01, 2012
I think a lawsuit for false advertising would be easy here.... Ads clearly say waterproof.
posted on Jul 31, 2013, 7:10 AM 0
Posts: 14; Member since: Mar 14, 2013
God some of you people are stupid. Just because a device is water resistant doesn't mean you should go around putting it in stuff all the time. This is a protective feature at best, Not a you can do whatever you want feature. Its still an electronic device like any other and should be treated as such. What if your laptop or macbook said it was water resistant? are you gonna go dunking it in as well. Common sense people
posted on Jul 31, 2013, 8:16 AM 1
Posts: 36; Member since: May 03, 2013
Let me reiterate what several people have already said, as a Best Buy Mobile employee, the Samsung S4 Active is "water resistant", not waterproof so yes, if you buy this phone with the sole intent of using it in water, you are going to get your feelings hurt real fast! That's the first thing I tell people who want to buy it, do not buy it if you really want waterproofing because it's not! If you want a waterproof phone, get a waterproof case like Lifeproof when they come out with the S4 cases!
posted on Jul 31, 2013, 8:37 AM 0
Posts: 245; Member since: Dec 09, 2011
Since the phone is listed with an IP67 rating revealing it can handle immersion (albeit limited) having a warranty nullified for water damage does make their sale pitch misleading, especially when the AT&T employee did nothing to exceed the ratings guideline. The problem is that all water damage looks the same and you can't tell if the damage was caused by a fall in the toilet or someone dumb enough to take it swimming. If the warranty covered liquid exposure someone upset over scratching their phone could leave it in the sink overnight and send it off to be replaced.
posted on Jul 31, 2013, 10:59 AM 0
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