Waterproof Galaxy S4 Active warranty won't cover liquid damage, AT&T employee complains

Waterproof Galaxy S4 Active warranty won't cover liquid damage, AT&T employee complains
Not that it comes as a huge surprise to anyone who knows how warranties get calculated, but the waterproof Samsung Galaxy S4 Active isn't covered for death by liquids. There is a strict certification for the handset, which says it can be dipped in up to 3 feet (1 meter) of water, and that shouldn't last longer than 30 minutes, if you want to be on the safe side. No beer pong, no soaking your cereals in the milk with it every morning.

In fact, even if you follow the instructions like closing all flaps and not dipping the phone in anything else than shallow water for less than thirty minutes, the warranty still won't cover it, says an AT&T employee over at XDA-Devs forum thread. What Samsung says in the warranty leaflet is the following:


Last we checked water is liquid, so, bummer. Not that other waterproof devices are any different, since these warranties are a standard fare, but the AT&T guy in the thread below complains that he took all measures he's been trained to, and his S4 Active still started acting up after doing a fish tank footage project. Word to the wise.

source: XDA-Devs

Related phones

Galaxy S4 Active
  • Display 5.0" 1080 x 1920 pixels
  • Camera 8 MP / 2 MP front
  • Processor Qualcomm Snapdragon 600, Quad-core, 1900 MHz
  • Storage 16 GB + microSDXC
  • Battery 2600 mAh(15h 3G talk time)

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26 Comments

1. shahulvm

Posts: 124; Member since: Apr 01, 2012

USB port flap isnt as user friendly as Xperia Z...Had owned both and felt Xperia Z to be a better water resistant phone

13. hung2900

Posts: 966; Member since: Mar 02, 2012

In my country, there was a case of a woman receiving a call during rain with Xperia Z, and it died. No warranty also

25. akki20892

Posts: 3902; Member since: Feb 04, 2013

just wait for Sony Honami sammy.........u will see how phone will and how they give warranty to cutomers. sony make believe.

2. roscuthiii

Posts: 2383; Member since: Jul 18, 2010

Samsung, well played. If you're going to have haters, you may as well earn their ire.

3. chocolaking

Posts: 495; Member since: May 22, 2012

samsuck! you just trying to fool dumb pppl who think they bought waterproof phone. Samsung = Lies

5. EXkurogane

Posts: 863; Member since: Mar 07, 2013

And the screen is TFT on this variant, not worth it.

22. NexusKoolaid

Posts: 493; Member since: Oct 24, 2011

Some prefer TFT to AMOLED. In this case it makes sense - a rugged phone is probably likely to see lots of outdoors use, and TFT is easier to read in daylight than OLED.

16. InspectorGadget80 unregistered

Its water resistant not waterproof.

21. Jack58221

Posts: 157; Member since: Feb 23, 2013

it's claims to be waterproof though. But this is how a company sets new sales records. You make what looks like a good phone, call it waterproof, tempt people to get it wet, then when it dies make them buy a second one.

19. Just.Me

Posts: 23; Member since: Apr 24, 2013

There is not a single phone on the market that has a warranty on liquid damage. The phone is water resistant up to a certain depth and time. Water can't enter the phone but changes in climate can cause moisture to build up inside the hanset. Samsung has done nothing wrong, the user needs to follow the instructions

4. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Samsung failed! Please eat your own dog food!

6. EXkurogane

Posts: 863; Member since: Mar 07, 2013

LOL, what is the point of being waterproof then? I think i need to make a meme out of this news. "We dont always make waterproof phones. But when we do, we make sure it is not covered by warranty."

7. Lyngdoh

Posts: 319; Member since: Sep 06, 2012

Epic fail of 2013!

8. darkskoliro

Posts: 1092; Member since: May 07, 2012

Worst water proof phone ever made. Cant even use the screen when its wet.

14. hung2900

Posts: 966; Member since: Mar 02, 2012

Which phone can use? Xperia Z?

9. coinmanmat

Posts: 12; Member since: Nov 28, 2012

Ugh Samsung....*facepalm* seriously?

10. gazmatic

Posts: 822; Member since: Sep 06, 2012

little by little people are waking up to samsung and it's many many drawbacks htc and sony make much better phones...

11. itsdeepak4u2000

Posts: 3718; Member since: Nov 03, 2012

Joke of the day. Waterproof phone is not liquid, moisture, dampness proof... HAHAHA

12. AfterShock

Posts: 4147; Member since: Nov 02, 2012

Sounds like Samsung forgot to supply a sandwich bag.

15. AstronautJones

Posts: 305; Member since: Aug 01, 2012

I think a lawsuit for false advertising would be easy here.... Ads clearly say waterproof.

23. zennacko unregistered

And I think Apple will even borrow their lawyers to help the cause.

17. Sondae

Posts: 291; Member since: Jan 02, 2013

This means you cant use it much in a wet place because if accident on your phone like moisture get in to your phone warranty will be void. To say this phone is waterproof nice one samsung.

18. dmat3889

Posts: 14; Member since: Mar 14, 2013

God some of you people are stupid. Just because a device is water resistant doesn't mean you should go around putting it in stuff all the time. This is a protective feature at best, Not a you can do whatever you want feature. Its still an electronic device like any other and should be treated as such. What if your laptop or macbook said it was water resistant? are you gonna go dunking it in as well. Common sense people

20. bittertruth247

Posts: 36; Member since: May 03, 2013

Let me reiterate what several people have already said, as a Best Buy Mobile employee, the Samsung S4 Active is "water resistant", not waterproof so yes, if you buy this phone with the sole intent of using it in water, you are going to get your feelings hurt real fast! That's the first thing I tell people who want to buy it, do not buy it if you really want waterproofing because it's not! If you want a waterproof phone, get a waterproof case like Lifeproof when they come out with the S4 cases!

24. RomeoJDR

Posts: 245; Member since: Dec 09, 2011

Since the phone is listed with an IP67 rating revealing it can handle immersion (albeit limited) having a warranty nullified for water damage does make their sale pitch misleading, especially when the AT&T employee did nothing to exceed the ratings guideline. The problem is that all water damage looks the same and you can't tell if the damage was caused by a fall in the toilet or someone dumb enough to take it swimming. If the warranty covered liquid exposure someone upset over scratching their phone could leave it in the sink overnight and send it off to be replaced.

26. cam-whore

Posts: 164; Member since: Feb 21, 2013

just like a previous iphone being shipped with free cases due to signal problems. I'm sure Samdung will ship this with Ziplocks, hahaha :D

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