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Waterproof Galaxy S4 Active warranty won't cover liquid damage, AT&T employee complains

Posted: , by Daniel P.

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Waterproof Galaxy S4 Active warranty won't cover liquid damage, AT&T employee complains
Not that it comes as a huge surprise to anyone who knows how warranties get calculated, but the waterproof Samsung Galaxy S4 Active isn't covered for death by liquids. There is a strict certification for the handset, which says it can be dipped in up to 3 feet (1 meter) of water, and that shouldn't last longer than 30 minutes, if you want to be on the safe side. No beer pong, no soaking your cereals in the milk with it every morning.

In fact, even if you follow the instructions like closing all flaps and not dipping the phone in anything else than shallow water for less than thirty minutes, the warranty still won't cover it, says an AT&T employee over at XDA-Devs forum thread. What Samsung says in the warranty leaflet is the following:

This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress [...].

Last we checked water is liquid, so, bummer. Not that other waterproof devices are any different, since these warranties are a standard fare, but the AT&T guy in the thread below complains that he took all measures he's been trained to, and his S4 Active still started acting up after doing a fish tank footage project. Word to the wise.

source: XDA-Devs

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posted on 31 Jul 2013, 03:22 9

1. shahulvm (Posts: 124; Member since: 01 Apr 2012)

USB port flap isnt as user friendly as Xperia Z...Had owned both and felt Xperia Z to be a better water resistant phone

posted on 31 Jul 2013, 06:56

13. hung2900 (Posts: 965; Member since: 02 Mar 2012)

In my country, there was a case of a woman receiving a call during rain with Xperia Z, and it died.
No warranty also

posted on 31 Jul 2013, 11:41 3

25. akki20892 (Posts: 3902; Member since: 04 Feb 2013)

just wait for Sony Honami sammy.........u will see how phone will and how they give warranty to cutomers. sony make believe.

posted on 31 Jul 2013, 03:29 7

2. roscuthiii (Posts: 2233; Member since: 18 Jul 2010)

Samsung, well played. If you're going to have haters, you may as well earn their ire.

posted on 31 Jul 2013, 03:40 10

3. chocolaking (Posts: 495; Member since: 22 May 2012)

samsuck! you just trying to fool dumb pppl who think they bought waterproof phone.
Samsung = Lies

posted on 31 Jul 2013, 03:49

5. EXkurogane (Posts: 863; Member since: 07 Mar 2013)

And the screen is TFT on this variant, not worth it.

posted on 31 Jul 2013, 10:09

22. NexusKoolaid (Posts: 493; Member since: 24 Oct 2011)

Some prefer TFT to AMOLED. In this case it makes sense - a rugged phone is probably likely to see lots of outdoors use, and TFT is easier to read in daylight than OLED.

posted on 31 Jul 2013, 07:38 2

16. InspectorGadget80 (unregistered)

Its water resistant not waterproof.

posted on 31 Jul 2013, 08:49 1

21. Jack58221 (Posts: 157; Member since: 23 Feb 2013)

it's claims to be waterproof though.

But this is how a company sets new sales records. You make what looks like a good phone, call it waterproof, tempt people to get it wet, then when it dies make them buy a second one.

posted on 31 Jul 2013, 08:34

19. Just.Me (Posts: 23; Member since: 24 Apr 2013)

There is not a single phone on the market that has a warranty on liquid damage. The phone is water resistant up to a certain depth and time. Water can't enter the phone but changes in climate can cause moisture to build up inside the hanset. Samsung has done nothing wrong, the user needs to follow the instructions

posted on 31 Jul 2013, 03:47 2

4. joey_sfb (Posts: 6534; Member since: 29 Mar 2012)

Samsung failed! Please eat your own dog food!

posted on 31 Jul 2013, 03:52 10

6. EXkurogane (Posts: 863; Member since: 07 Mar 2013)

LOL, what is the point of being waterproof then?

I think i need to make a meme out of this news.
"We dont always make waterproof phones. But when we do, we make sure it is not covered by warranty."

posted on 31 Jul 2013, 03:52 4

7. Lyngdoh (Posts: 292; Member since: 06 Sep 2012)

Epic fail of 2013!

posted on 31 Jul 2013, 05:10 3

8. darkskoliro (Posts: 1090; Member since: 07 May 2012)

Worst water proof phone ever made.

Cant even use the screen when its wet.

posted on 31 Jul 2013, 06:57

14. hung2900 (Posts: 965; Member since: 02 Mar 2012)

Which phone can use? Xperia Z?

posted on 31 Jul 2013, 05:29

9. coinmanmat (Posts: 12; Member since: 28 Nov 2012)

Ugh Samsung....*facepalm* seriously?

posted on 31 Jul 2013, 05:48 1

10. gazmatic (Posts: 795; Member since: 06 Sep 2012)

little by little people are waking up to samsung and it's many many drawbacks

htc and sony make much better phones...

posted on 31 Jul 2013, 06:05 1

11. itsdeepak4u2000 (Posts: 3718; Member since: 03 Nov 2012)

Joke of the day. Waterproof phone is not liquid, moisture, dampness proof... HAHAHA

posted on 31 Jul 2013, 06:54

12. AfterShock (Posts: 3698; Member since: 02 Nov 2012)

Sounds like Samsung forgot to supply a sandwich bag.

posted on 31 Jul 2013, 07:10

15. AstronautJones (Posts: 303; Member since: 01 Aug 2012)

I think a lawsuit for false advertising would be easy here....
Ads clearly say waterproof.

posted on 31 Jul 2013, 10:56 2

23. zennacko (Posts: 237; Member since: 16 Jun 2013)

And I think Apple will even borrow their lawyers to help the cause.

posted on 31 Jul 2013, 08:01

17. Sondae (Posts: 291; Member since: 02 Jan 2013)

This means you cant use it much in a wet place because if accident on your phone like moisture get in to your phone warranty will be void. To say this phone is waterproof nice one samsung.

posted on 31 Jul 2013, 08:16 1

18. dmat3889 (Posts: 14; Member since: 14 Mar 2013)

God some of you people are stupid. Just because a device is water resistant doesn't mean you should go around putting it in stuff all the time. This is a protective feature at best, Not a you can do whatever you want feature. Its still an electronic device like any other and should be treated as such. What if your laptop or macbook said it was water resistant? are you gonna go dunking it in as well. Common sense people

posted on 31 Jul 2013, 08:37

20. bittertruth247 (Posts: 36; Member since: 03 May 2013)

Let me reiterate what several people have already said, as a Best Buy Mobile employee, the Samsung S4 Active is "water resistant", not waterproof so yes, if you buy this phone with the sole intent of using it in water, you are going to get your feelings hurt real fast! That's the first thing I tell people who want to buy it, do not buy it if you really want waterproofing because it's not! If you want a waterproof phone, get a waterproof case like Lifeproof when they come out with the S4 cases!

posted on 31 Jul 2013, 10:59

24. RomeoJDR (Posts: 244; Member since: 09 Dec 2011)

Since the phone is listed with an IP67 rating revealing it can handle immersion (albeit limited) having a warranty nullified for water damage does make their sale pitch misleading, especially when the AT&T employee did nothing to exceed the ratings guideline. The problem is that all water damage looks the same and you can't tell if the damage was caused by a fall in the toilet or someone dumb enough to take it swimming. If the warranty covered liquid exposure someone upset over scratching their phone could leave it in the sink overnight and send it off to be replaced.

posted on 31 Jul 2013, 20:55

26. cam-whore (Posts: 164; Member since: 21 Feb 2013)

just like a previous iphone being shipped with free cases due to signal problems. I'm sure Samdung will ship this with Ziplocks, hahaha :D

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