x PhoneArena is hiring! Reviewer in the USA
  • Hidden picShow menu
  • Home
  • News
  • Samsung Galaxy Note 4 hardware gap is a "necessary manufacturing feature" according to the phablet's manual

Samsung Galaxy Note 4 hardware gap is a "necessary manufacturing feature" according to the phablet's manual

Posted: , by Alan F.

Tags :

Samsung Galaxy Note 4 hardware gap is a
With the Samsung Galaxy Note 4 launching today in Korea, it seems that Samsung might have an issue with the new version of its high-end phablet. Some Galaxy Note 4 units are coming with a gap between the screen and the metal trim. The space is said to be large enough to insert a business card in. However, it looks like Samsung had expected this matter to come up as it is addressed in the manual for the European version of the Galaxy Note 4.

On page 180 of the guide, under troubleshooting, it says that the gap is a "necessary manufacturing feature." According to the manual, friction between parts can cause the gap to widen over time. The listing seems to rule out a manufacturing error.

Still, not too many Galaxy Note 4 buyers are going to want to read about a gap that will get wider as time goes on. This looks to be just the beginning of what will no doubt turn into a media circus, especially in light of recent events with the Apple iPhone 6 Plus. Stay tuned.

Manual for the Samsung Galaxy Note 4 says that the gap is a necessary manufacturing feature

Manual for the Samsung Galaxy Note 4 says that the gap is a necessary manufacturing feature


source: Samsung, GalaxyClub.nl (translated) via AndroidCentral

153 Comments
  • Options
    Close






posted on 30 Sep 2014, 11:25 13

1. Iodine (Posts: 1361; Member since: 19 Jun 2014)


Who could expect anything difrerent from samsung...

posted on 30 Sep 2014, 11:30 58

7. DaHarder (Posts: 177; Member since: 10 Oct 2009)


Than What... Being up front and honest about something rather than acting like it simply doesn't exist?

There's nothing that this 'alleged' gap does that result in a compromise of the Note 4's structural integrity, which is far more than can be said for a device so poorly designed/engineered that it bends if stressed at a certain point in it's structure. (SEE: iPhone 6 Plus)

posted on 30 Sep 2014, 11:34 19

12. nithyakr (Posts: 149; Member since: 20 Jun 2014)


C'mon, You have put a lot of pressure at a certain point to bend the iPhone 6+. But think of the damage when liquid spills in to the motherboard through these gaps of Note 4.

At lease Apple giving back a brand new phone for a phone bent under normal reasons. But Samsung just lying their a$$ saying that its a feature of the phone. Lame excuse.

posted on 30 Sep 2014, 11:48 4

21. Nexus4lifes (Posts: 159; Member since: 13 Feb 2014)


Classic steve jobs way: your just using liquids the wrong way... don't be so desi nithya ji

posted on 30 Sep 2014, 11:52 4

24. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)


More like - you shouldn't be spilling your coffee on your smartphone.... Followed by: Everyone knows that liquids and complex electronic devices are not compatible (while rolling his eyes).

posted on 30 Sep 2014, 14:04 1

81. PunyPoop (Posts: 752; Member since: 18 Jan 2013)


They need MacGyver.. and ah where is Smurf at this moment?

posted on 30 Sep 2014, 11:53 15

25. Aploine (Posts: 437; Member since: 24 Oct 2013)


NOW rise my fellow iZombies, rise from your shallow graves and take your nominal REVENGE!

posted on 30 Sep 2014, 15:25

93. Run.n.Gun (Posts: 45; Member since: 06 Nov 2013)


haha!

posted on 30 Sep 2014, 16:57

105. Aploine (Posts: 437; Member since: 24 Oct 2013)


how's weather on the other side of the earth?

posted on 30 Sep 2014, 22:47

133. Run.n.Gun (Posts: 45; Member since: 06 Nov 2013)


Quite hot here in Fiji..

posted on 30 Sep 2014, 12:02 20

33. Dr.Phil (Posts: 1448; Member since: 14 Feb 2011)


Did Apple say that they would give a brand new phone as a replacement if the device was found to be bent? I haven't read that anywhere. I've read that it's "possible" they would replace the device if they believed it to be used under normal wear and tear, but that's leaving it up to what their definition of normal wear and tear is. Apple has yet to acknowledge that the bending being experienced by users is an actual issue. I would respect Apple if they came right out and acknowledged that at some level there is a flaw in the design.

Also, I theorize this gap issue has a lot to deal with the materials that make up the device. The Note 4 is made up of glass, metal, and plastic which each have different thermal expansion rates. If the phone is used for long periods of time or is used in hot weather, each of the materials will react differently as is the case for using the device in colder weather.

posted on 30 Sep 2014, 12:08 15

38. spin9 (Posts: 310; Member since: 31 May 2014)


Well said. If it is in that manual is an intended gap to absorb different materials' different thermal expansion rates

posted on 30 Sep 2014, 12:37 1

50. Iodine (Posts: 1361; Member since: 19 Jun 2014)


Materials do stretch out with higher tempearture, phones are so small there isn't any meaningful change to it, unless note processor runs at 500 degrees or samsung is doing this as a testing for a truck-sized note 4 bridge alpha that will need so big gaps in regular use and temperature changes.

posted on 01 Oct 2014, 22:15

151. cheetah2k (Posts: 1631; Member since: 16 Jan 2011)


Materials do not "stretch out" they expand. every 10deg increase metal alloy will expand 0.2mm so while playing games and the temperature of the handset increases from a baseline of 24deg C to 44deg C then you're looking at almost half a mm expansion.

Over time, the metal alloy will refuse to contract back to its original size, so then you're left with 0.5mm permanent deformation in the chassis. Makes sense really. I think its a good thing Samsung being honest - unlike other manufacturers...

You also have to remember that these phones are water tight and the heat that builds up inside sealed phones and cannot be released which also puts pressure on the chassis . Sony also has the same issue and has no removable battery which could be worse! - they just don't tell anyone.

posted on 30 Sep 2014, 13:21 11

64. tedkord (Posts: 12741; Member since: 17 Jun 2009)


You simply have to keep the iPhone in a front pocket. The only thing under a lot of pressure is Apple apologists trying to minimize the story.

posted on 30 Sep 2014, 16:12 1

100. Taters (banned) (Posts: 6474; Member since: 28 Jan 2013)


Um, this is a poor design by Samsung but I highly doubt the gap exposes anything. The metal trim is probably just wrapped over an enclosed plastic shell.

posted on 01 Oct 2014, 22:20 1

152. cheetah2k (Posts: 1631; Member since: 16 Jan 2011)


Poor design?? Every phone expands and contracts like the Note4 - you just didn't know it until now!

LOLOLOLOLOLOLOLOLOLOL

posted on 30 Sep 2014, 22:55

134. light_tamer (Posts: 13; Member since: 25 Jul 2014)


"But think of the damage when liquid spills in to the motherboard through these gaps of Note 4."

Err... I don't see that Samsung claims the Note 4 to have IP certification.

posted on 30 Sep 2014, 11:41 11

17. SuperAndroidEvo (Posts: 4881; Member since: 15 Apr 2011)


Samsung did what is right from the get go. Apple not so much. Apple STILL hasn't done anything wrong when it comes to the bending qualities of the iPhone 6 & 6 Plus.

+1

posted on 30 Sep 2014, 11:55 1

26. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)


Maybe the bend-ability is really a feature for people with fat butts - can you imagine if some fat-butted person were to file suit for injuries sustained when they sat on their plus-sized iToy?

posted on 30 Sep 2014, 11:56 1

27. jroc74 (Posts: 6019; Member since: 30 Dec 2010)


Thank you....

And ppl think this makes Samsung looks bad......all this means is.....RTFM!!!!

posted on 30 Sep 2014, 12:18 1

43. pulkit1 (Posts: 354; Member since: 03 Jul 2014)


now defend the crap out of samsung but insult apple for iPhone typical fanboy.

posted on 01 Oct 2014, 11:08 1

145. TechieXP1969 (Posts: 11246; Member since: 25 Sep 2013)


I personally don't see a reason to defend Samsung. All we know is their is a gap on the side of the phone. We don't know why it's there, what causes it and if it was simply designed that way.

What we do know is the iPhone 6 Plus bends and it SHOULDN'T. This is a whole different issue. Samsung doesn't need defending because there is nothing here to defend.

Samsung is saying the phone is made this way. Is that good enough for me? All I can say is, the Exynos model and the USA model are different. Once iFixit gets one they can tell us why there is a gap.

I am not concerned about a gap that is only as thick as a business card right now. Until someone says there is a reason for concern, I can't be concerned about a phone that hasn't even been released in my country yet where I can see for myself.

Again, way different that Apple who has already pre-sold 10M and several million are already in peoples hands vs Samsung tried to released the phone a little earlier in Korea and only about 30,000 were sold at that point.

posted on 30 Sep 2014, 13:30 1

67. tnuc2014 (Posts: 292; Member since: 12 Sep 2014)


how do you know that? Have you tested it?

posted on 30 Sep 2014, 13:44 2

77. j2001m (Posts: 2984; Member since: 28 Apr 2014)


the samsung Galaxy ALPHA as the same thing in its manaul, so no big deal as they do not have the gap

posted on 30 Sep 2014, 14:22

85. zibbyzib2000 (Posts: 221; Member since: 18 Nov 2010)


You're saying the iPhone 6 Plus is so poorly designed...
Samsung said the Note 4 can have some minor rocking and vibration of its parts. A creaking phone doesn't sound well designed at all.

posted on 30 Sep 2014, 21:23

122. wilsong17 (unregistered)


Where does it say that

posted on 30 Sep 2014, 23:46

136. zibbyzib2000 (Posts: 221; Member since: 18 Nov 2010)


On the troubleshooting area of its website.

posted on 30 Sep 2014, 12:53 2

55. wilsong17 (unregistered)


Is a gap so the heat from the super HD amoled screen and 2.7 ghz processor get out.... why do you think LG G3 overheat? But some of you fan boy don't have a brain

posted on 30 Sep 2014, 13:00 2

57. Ninetysix (Posts: 2471; Member since: 08 Oct 2012)


Hi S-Gap. Meet lint, dust, dirt, sand, liquid, etc. How often have you cleaned the "vents" of your smartphone? is it okay for it to get w

Want to comment? Please login or register.

Latest stories