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  • Samsung Galaxy Note 4 hardware gap is a "necessary manufacturing feature" according to the phablet's manual

Samsung Galaxy Note 4 hardware gap is a "necessary manufacturing feature" according to the phablet's manual

Posted: , by Alan F.

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Samsung Galaxy Note 4 hardware gap is a
With the Samsung Galaxy Note 4 launching today in Korea, it seems that Samsung might have an issue with the new version of its high-end phablet. Some Galaxy Note 4 units are coming with a gap between the screen and the metal trim. The space is said to be large enough to insert a business card in. However, it looks like Samsung had expected this matter to come up as it is addressed in the manual for the European version of the Galaxy Note 4.

On page 180 of the guide, under troubleshooting, it says that the gap is a "necessary manufacturing feature." According to the manual, friction between parts can cause the gap to widen over time. The listing seems to rule out a manufacturing error.

Still, not too many Galaxy Note 4 buyers are going to want to read about a gap that will get wider as time goes on. This looks to be just the beginning of what will no doubt turn into a media circus, especially in light of recent events with the Apple iPhone 6 Plus. Stay tuned.

Manual for the Samsung Galaxy Note 4 says that the gap is a necessary manufacturing feature

Manual for the Samsung Galaxy Note 4 says that the gap is a necessary manufacturing feature


source: Samsung, GalaxyClub.nl (translated) via AndroidCentral

153 Comments
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posted on 30 Sep 2014, 11:25 13

1. Iodine (Posts: 1330; Member since: 19 Jun 2014)


Who could expect anything difrerent from samsung...

posted on 30 Sep 2014, 11:30 58

7. DaHarder (Posts: 177; Member since: 10 Oct 2009)


Than What... Being up front and honest about something rather than acting like it simply doesn't exist?

There's nothing that this 'alleged' gap does that result in a compromise of the Note 4's structural integrity, which is far more than can be said for a device so poorly designed/engineered that it bends if stressed at a certain point in it's structure. (SEE: iPhone 6 Plus)

posted on 30 Sep 2014, 11:34 19

12. nithyakr (Posts: 149; Member since: 20 Jun 2014)


C'mon, You have put a lot of pressure at a certain point to bend the iPhone 6+. But think of the damage when liquid spills in to the motherboard through these gaps of Note 4.

At lease Apple giving back a brand new phone for a phone bent under normal reasons. But Samsung just lying their a$$ saying that its a feature of the phone. Lame excuse.

posted on 30 Sep 2014, 11:48 4

21. Nexus4lifes (Posts: 155; Member since: 13 Feb 2014)


Classic steve jobs way: your just using liquids the wrong way... don't be so desi nithya ji

posted on 30 Sep 2014, 11:52 4

24. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)


More like - you shouldn't be spilling your coffee on your smartphone.... Followed by: Everyone knows that liquids and complex electronic devices are not compatible (while rolling his eyes).

posted on 30 Sep 2014, 14:04 1

81. PunyPoop (Posts: 752; Member since: 18 Jan 2013)


They need MacGyver.. and ah where is Smurf at this moment?

posted on 30 Sep 2014, 11:53 15

25. Aploine (Posts: 426; Member since: 24 Oct 2013)


NOW rise my fellow iZombies, rise from your shallow graves and take your nominal REVENGE!

posted on 30 Sep 2014, 15:25

93. Run.n.Gun (Posts: 45; Member since: 06 Nov 2013)


haha!

posted on 30 Sep 2014, 16:57

105. Aploine (Posts: 426; Member since: 24 Oct 2013)


how's weather on the other side of the earth?

posted on 30 Sep 2014, 22:47

133. Run.n.Gun (Posts: 45; Member since: 06 Nov 2013)


Quite hot here in Fiji..

posted on 30 Sep 2014, 12:02 20

33. Dr.Phil (Posts: 1161; Member since: 14 Feb 2011)


Did Apple say that they would give a brand new phone as a replacement if the device was found to be bent? I haven't read that anywhere. I've read that it's "possible" they would replace the device if they believed it to be used under normal wear and tear, but that's leaving it up to what their definition of normal wear and tear is. Apple has yet to acknowledge that the bending being experienced by users is an actual issue. I would respect Apple if they came right out and acknowledged that at some level there is a flaw in the design.

Also, I theorize this gap issue has a lot to deal with the materials that make up the device. The Note 4 is made up of glass, metal, and plastic which each have different thermal expansion rates. If the phone is used for long periods of time or is used in hot weather, each of the materials will react differently as is the case for using the device in colder weather.

posted on 30 Sep 2014, 12:08 15

38. spin9 (Posts: 283; Member since: 31 May 2014)


Well said. If it is in that manual is an intended gap to absorb different materials' different thermal expansion rates

posted on 30 Sep 2014, 12:37 1

50. Iodine (Posts: 1330; Member since: 19 Jun 2014)


Materials do stretch out with higher tempearture, phones are so small there isn't any meaningful change to it, unless note processor runs at 500 degrees or samsung is doing this as a testing for a truck-sized note 4 bridge alpha that will need so big gaps in regular use and temperature changes.

posted on 01 Oct 2014, 22:15

151. cheetah2k (Posts: 1576; Member since: 16 Jan 2011)


Materials do not "stretch out" they expand. every 10deg increase metal alloy will expand 0.2mm so while playing games and the temperature of the handset increases from a baseline of 24deg C to 44deg C then you're looking at almost half a mm expansion.

Over time, the metal alloy will refuse to contract back to its original size, so then you're left with 0.5mm permanent deformation in the chassis. Makes sense really. I think its a good thing Samsung being honest - unlike other manufacturers...

You also have to remember that these phones are water tight and the heat that builds up inside sealed phones and cannot be released which also puts pressure on the chassis . Sony also has the same issue and has no removable battery which could be worse! - they just don't tell anyone.

posted on 30 Sep 2014, 13:21 11

64. tedkord (Posts: 11629; Member since: 17 Jun 2009)


You simply have to keep the iPhone in a front pocket. The only thing under a lot of pressure is Apple apologists trying to minimize the story.

posted on 30 Sep 2014, 16:12 1

100. Taters (banned) (Posts: 6474; Member since: 28 Jan 2013)


Um, this is a poor design by Samsung but I highly doubt the gap exposes anything. The metal trim is probably just wrapped over an enclosed plastic shell.

posted on 01 Oct 2014, 22:20 1

152. cheetah2k (Posts: 1576; Member since: 16 Jan 2011)


Poor design?? Every phone expands and contracts like the Note4 - you just didn't know it until now!

LOLOLOLOLOLOLOLOLOLOL

posted on 30 Sep 2014, 22:55

134. light_tamer (Posts: 12; Member since: 25 Jul 2014)


"But think of the damage when liquid spills in to the motherboard through these gaps of Note 4."

Err... I don't see that Samsung claims the Note 4 to have IP certification.

posted on 30 Sep 2014, 11:41 11

17. SuperAndroidEvo (Posts: 4833; Member since: 15 Apr 2011)


Samsung did what is right from the get go. Apple not so much. Apple STILL hasn't done anything wrong when it comes to the bending qualities of the iPhone 6 & 6 Plus.

+1

posted on 30 Sep 2014, 11:55 1

26. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)


Maybe the bend-ability is really a feature for people with fat butts - can you imagine if some fat-butted person were to file suit for injuries sustained when they sat on their plus-sized iToy?

posted on 30 Sep 2014, 11:56 1

27. jroc74 (Posts: 6005; Member since: 30 Dec 2010)


Thank you....

And ppl think this makes Samsung looks bad......all this means is.....RTFM!!!!

posted on 30 Sep 2014, 12:18 1

43. pulkit1 (Posts: 354; Member since: 03 Jul 2014)


now defend the crap out of samsung but insult apple for iPhone typical fanboy.

posted on 01 Oct 2014, 11:08 1

145. TechieXP1969 (limited) (Posts: 10115; Member since: 25 Sep 2013)


I personally don't see a reason to defend Samsung. All we know is their is a gap on the side of the phone. We don't know why it's there, what causes it and if it was simply designed that way.

What we do know is the iPhone 6 Plus bends and it SHOULDN'T. This is a whole different issue. Samsung doesn't need defending because there is nothing here to defend.

Samsung is saying the phone is made this way. Is that good enough for me? All I can say is, the Exynos model and the USA model are different. Once iFixit gets one they can tell us why there is a gap.

I am not concerned about a gap that is only as thick as a business card right now. Until someone says there is a reason for concern, I can't be concerned about a phone that hasn't even been released in my country yet where I can see for myself.

Again, way different that Apple who has already pre-sold 10M and several million are already in peoples hands vs Samsung tried to released the phone a little earlier in Korea and only about 30,000 were sold at that point.

posted on 30 Sep 2014, 13:30 1

67. tnuc2014 (Posts: 255; Member since: 12 Sep 2014)


how do you know that? Have you tested it?

posted on 30 Sep 2014, 13:44 2

77. j2001m (Posts: 2941; Member since: 28 Apr 2014)


the samsung Galaxy ALPHA as the same thing in its manaul, so no big deal as they do not have the gap

posted on 30 Sep 2014, 14:22

85. zibbyzib2000 (Posts: 221; Member since: 18 Nov 2010)


You're saying the iPhone 6 Plus is so poorly designed...
Samsung said the Note 4 can have some minor rocking and vibration of its parts. A creaking phone doesn't sound well designed at all.

posted on 30 Sep 2014, 21:23

122. wilsong17 (unregistered)


Where does it say that

posted on 30 Sep 2014, 23:46

136. zibbyzib2000 (Posts: 221; Member since: 18 Nov 2010)


On the troubleshooting area of its website.

posted on 30 Sep 2014, 12:53 2

55. wilsong17 (unregistered)


Is a gap so the heat from the super HD amoled screen and 2.7 ghz processor get out.... why do you think LG G3 overheat? But some of you fan boy don't have a brain

posted on 30 Sep 2014, 13:00 2

57. Ninetysix (Posts: 2379; Member since: 08 Oct 2012)


Hi S-Gap. Meet lint, dust, dirt, sand, liquid, etc. How often have you cleaned the "vents" of your smartphone? is it okay for it to get w

posted on 30 Sep 2014, 13:11 1

59. Ninetysix (Posts: 2379; Member since: 08 Oct 2012)


Sorry my Note 4 overheated and died cuz I haven't cleaned it for a while :(

posted on 30 Sep 2014, 13:38 5

70. wilsong17 (unregistered)


Do you know about physics .... stop being ignorant

posted on 30 Sep 2014, 13:45 8

78. wilsong17 (unregistered)


If you check the Manual for the Galaxy note 3 page 181 you find the same message about the gap around the phone. I have a Note 3 and I have not had any problems with the gap. Please note: If you are a person who changes a crack screen you normally use that small gap to get under the screen. That don't change the fact apple fanboys are trying to change the conversation over Bandgate.

posted on 30 Sep 2014, 13:23 2

65. xfire99 (Posts: 827; Member since: 14 Mar 2012)


U joking? The gap is for cooling down Snapdragon 805 SoC? You really think peoples want to burn theirs faces, if answering a call while the CPU is till hot and all heats comes out from the gap?
Think and try again. -.-

posted on 30 Sep 2014, 13:29 1

66. Ninetysix (Posts: 2379; Member since: 08 Oct 2012)


Imagine playing a game on your phone and then you answer a call.

iPhone User: "What's that sizzling sound?"
Note4 User: "Oh it's just my Note 4 vents releasing hot air to my cheeks and cooking it".

posted on 30 Sep 2014, 13:41 5

74. wilsong17 (unregistered)


You are so smart are you... if those gap are there then the phone wouldn't get so hot. .. maybe you want to look at xda lg G3 problem and learn something

posted on 30 Sep 2014, 14:44 4

86. almostdone (Posts: 231; Member since: 25 Sep 2012)


Agreed, if there is a gap for ventilation then the phone never gets too hot or even hot BECAUSE there is no build up of heat. The problem is when there is build up of heat and nowhere for heat to dissipate.

Don't worry about iFans they can never understand... It's too complicated for them. I suppose that's why they like iPhones. Simples.

posted on 30 Sep 2014, 20:44 2

118. Venkatramanan (Posts: 310; Member since: 15 Aug 2014)


Fan boy only justify their favorite brand's mistake. So you are also proved as a Fanboy. When HTC came up with the justification for their M8 to have the blank space below the screen, You people bashed like anything. When Sony gave the justification about the 4K Video problem in their Z2, You people bashed. Now while Samsung comes with justification and did not say about the purpose of the gap, You assumed something and defend the brand. Who is the real fan boy without brain?

posted on 30 Sep 2014, 21:17

121. wilsong17 (unregistered)


The problem here is not a defect unlike ibend and over heating. .. Samsung a knowledge the problem unlike others but that is none of my business

posted on 30 Sep 2014, 21:39

124. Venkatramanan (Posts: 310; Member since: 15 Aug 2014)


Anyway Problem is problem. I remember while I bought Samsung U-600 Feature phone, In the manual it is said that, "If Memory card is inserted, the phone may be slower down and it is not a fault". But actually at that time Nokia and Sony Ericsson were managing the things very well. This is the like the same thing. Samsung indirectly indicating that, there wont be any replacement for the phones which have the gaps by saying it is not a fault. if you really love Samsung, instead of defending the problems like the iFans, you should write to the Samsung. I love sony. But i dont defend their problems and i normally write about them. The feedback from the fans only make the OEM to improve something. Many negative feedback about the Design of S5 made the samsung to design a beautiful Alpha. On the other hand Apple doesnot improve anything because of these fanboys who defends apple all the time.

posted on 01 Oct 2014, 01:05

140. Odiin (Posts: 340; Member since: 23 Apr 2013)


+ 1, Well said.

posted on 30 Sep 2014, 19:50 1

115. nathan.carter (Posts: 416; Member since: 11 Aug 2014)


IT'S IN THE MANUAL SO IT'S OK! lol

posted on 30 Sep 2014, 11:26 17

2. DaHarder (Posts: 177; Member since: 10 Oct 2009)


Oh Well... at least in this case it's something that was anticipated and NOT something that was clearly the result of lacking R&D.

posted on 30 Sep 2014, 11:27 3

3. StraightEdgeNexus (Posts: 3689; Member since: 14 Feb 2014)


Poor damage control :(

posted on 30 Sep 2014, 12:02 3

34. StraightEdgeNexus (Posts: 3689; Member since: 14 Feb 2014)


Lol this gsmarena article states altogether different topic. Its a lame excuse from Samsung.
http://www.gsmarena.com/samsung_issues_statement_about_the_galaxy_note_4_gap_issue-news-9799.php
Sammy, you should replace the defective phone or fk you!

posted on 30 Sep 2014, 12:06 3

35. jroc74 (Posts: 6005; Member since: 30 Dec 2010)


Ok....so how is this anything different than this PA article. Its in the manual....its something they were aware of, and decided to put it in the manual.

Now....which would be worse....some dirt getting in the gap...or your phone being bent. And being bent without knowing it may happen.

You decide.

posted on 30 Sep 2014, 12:18

42. StraightEdgeNexus (Posts: 3689; Member since: 14 Feb 2014)


No, this was a manual stating it as a "necessary feature" (can't see how), while GSMA reports that Samsung sees this as a small defect and not bothersome.
It is what it is, Deal with it. Defect should never be neglected.

posted on 30 Sep 2014, 13:02 4

58. jroc74 (Posts: 6005; Member since: 30 Dec 2010)


No where in the GSM Arena article or the source link does it say Samsung sees it as a small defect.

posted on 30 Sep 2014, 13:30

68. StraightEdgeNexus (Posts: 3689; Member since: 14 Feb 2014)


Read the second and third para thoroughly please.

posted on 30 Sep 2014, 13:38 5

71. tedkord (Posts: 11629; Member since: 17 Jun 2009)


I just read it, and he is right. Nowhere does Samsung state it is a defect.

posted on 30 Sep 2014, 21:28

123. Venkatramanan (Posts: 310; Member since: 15 Aug 2014)


It seems you think that all the people should get either Samsung or apple. There are so many devices from so many manufacturers available to choose.

posted on 30 Sep 2014, 12:41 3

52. synot (Posts: 277; Member since: 14 Sep 2012)


Stupid the article is an opinion of the writer

posted on 30 Sep 2014, 11:27

4. chunky1x (Posts: 270; Member since: 28 Mar 2010)


I wonder if Samsung uses the same
PR BS as Apple did.

posted on 30 Sep 2014, 11:29 6

5. eldyagustius (Posts: 177; Member since: 30 Oct 2013)


At least it just a gap people. I don't think it's a big problem unless it bends. Lol.

posted on 30 Sep 2014, 11:29 6

6. darkkjedii (Posts: 21205; Member since: 05 Feb 2011)


That sucks

posted on 30 Sep 2014, 11:34 12

13. Antimio (Posts: 313; Member since: 11 Nov 2013)


Yeah, just like the #bendgate

posted on 30 Sep 2014, 11:50 9

23. darkkjedii (Posts: 21205; Member since: 05 Feb 2011)


Mine ain't bent, but your note will be gapped.

posted on 30 Sep 2014, 12:00 2

32. Antimio (Posts: 313; Member since: 11 Nov 2013)


Note? LOL I'm sooooo sorry, but I'm not getting any "Note", even if you wish for it.

posted on 30 Sep 2014, 13:37 2

69. KingDingaLing (Posts: 324; Member since: 11 Oct 2013)


I'm telling you, they need to get Michael Strahan involved to sort out this gap issue.

posted on 30 Sep 2014, 14:08

83. darkkjedii (Posts: 21205; Member since: 05 Feb 2011)


Lmao good one bro

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