x PhoneArena is hiring! Reviewer in the USA
  • Hidden picShow menu
  • Home
  • News
  • OTA software fix said to cool HTC One M9 test units by 10 degrees

OTA software fix said to cool HTC One M9 test units by 10 degrees

Posted: , by Alan F.

Tags:

OTA software fix said to cool HTC One M9 test units by 10 degrees
At the beginning of this week, we passed along to you the results of a test that showed the HTC One M9 running a surface temperature of 132 degrees fahrenheit while getting benchmarked. The HTC One (M8) reached a temperature of 102 degrees in comparison, and the coolest model tested was the Samsung Galaxy Note 4 which hit 100 degrees on the thermometer.

One major variable among the devices tested was the chipset, and the Snapdragon 810 inside the HTC One M9 has a history of running hot. But during this week's Uh-oh webcast, HTC Americas president Jason Mackenzie said that he company wouldn't send out any product to consumers unless they were confident in that device. The executive added that the new flagship will be launched starting April 10th somewhere in the Americas region.

So how did HTC take care of the temperature issue? According to one XDA member, his source with an HTC One M9 test unit received an OTA update with the changelog listing "thermal improvements and camera improvements." The test unit is now running at about 104 degrees fahrenheit, just two degrees warmer than the HTC One (M8)'s temperature during the aforementioned benchmark test.

Earlier today, we told you that HTC has also fixed whatever software issue caused it to delay the launch of the One M9 in Taiwan. Originally scheduled for March 16th, the handset will now be released tomorrow.

source: XDA via Phandroid

79 Comments
  • Options
    Close




posted on 20 Mar 2015, 11:13 22

1. NoFanboy (Posts: 298; Member since: 18 Nov 2013)


I doubt HTC would put out a phone with problems.. relax kids

posted on 20 Mar 2015, 11:20 3

4. limporgyuk (Posts: 273; Member since: 06 Nov 2013)


Wise words Walter

posted on 20 Mar 2015, 11:28 5

8. g2a5b0e (Posts: 3722; Member since: 08 Jun 2012)


Your post is hilarious. It almost assumes that HTC (or any other OEM for that matter), has never put out a phone "with problems" before. Check out the issues that the HTC Thunderbolt had with the first-gen LTE chips. Battery life was horrendous because of all the heat it caused. These things happen. It's not out of the realm of possibility.

posted on 20 Mar 2015, 11:50 13

20. Mxyzptlk (Posts: 11849; Member since: 21 Apr 2012)


Or the infinite amount of problems with the Nexus 6 or the Gapgate issue with the Note 4.

posted on 20 Mar 2015, 11:58 21

22. Busyboy (Posts: 537; Member since: 07 Jan 2015)


Let's not forget the Bendgate issue with the iPhone 6 Plus either

posted on 20 Mar 2015, 13:16 4

39. donfem (Posts: 642; Member since: 30 Mar 2011)


Nice one to shu mxyzptik up. :). No throwing dirt when he lives in a glass space.

posted on 20 Mar 2015, 16:15

49. Mxyzptlk (Posts: 11849; Member since: 21 Apr 2012)


An overblown issue that was discredited by credible sources. Next.

posted on 21 Mar 2015, 14:41

78. tedkord (Posts: 10602; Member since: 17 Jun 2009)


Much less overblown than the Gapgate you mentioned. There's even a website dedicated to pictures of them. But you knew that.

posted on 20 Mar 2015, 11:59 11

23. g2a5b0e (Posts: 3722; Member since: 08 Jun 2012)


Exactly. Or the issue with the bendable iPhones or the failing memory on the 128GB version. These things happen to every OEM.

posted on 20 Mar 2015, 16:15

50. Mxyzptlk (Posts: 11849; Member since: 21 Apr 2012)


If they happen to every OEM then why did you target the iPhone?

posted on 20 Mar 2015, 19:24 1

58. g2a5b0e (Posts: 3722; Member since: 08 Jun 2012)


I could ask you the same question. Why'd you target the Note 4 & the Nexus 6? No need to get so defensive. I just picked an example.

posted on 20 Mar 2015, 20:33

61. Mxyzptlk (Posts: 11849; Member since: 21 Apr 2012)


I'm not getting anymore defensive than you are. I picked examples. You picked the same tired old thing regarding Apple.

posted on 21 Mar 2015, 05:36

75. tedkord (Posts: 10602; Member since: 17 Jun 2009)


Or the bendgate and antennagate issues with the iPhone (which you can actually find examples of in the real world, as opposed to the supposed gapgate with the Note 4).

posted on 20 Mar 2015, 12:14

29. Niva. (Posts: 418; Member since: 05 Jan 2015)


All devices have problems, but the question is if it's known at the time of the release and how major the problem is. This overheating issue is very well known, but I've always said, it may be welcome on a cold day :)

posted on 20 Mar 2015, 16:17

51. Mxyzptlk (Posts: 11849; Member since: 21 Apr 2012)


A device heating up that much is never welcome. It could fry the circuitry if it continues to do that. That's an issue that needs to get worked out because there's no telling what the long term effects are.

Remember Lollipop still has that huge memory leak problem. Let's hope they get this fixed pronto.

posted on 21 Mar 2015, 05:37

76. tedkord (Posts: 10602; Member since: 17 Jun 2009)


No, lollipop doesn't. It has a new memory leak issue, but the original one regarding the boot animation was fixed.

posted on 20 Mar 2015, 12:05 6

26. realjjj (Posts: 362; Member since: 28 Jan 2014)


All the newest HTC One M9 scores i see in Geekbench are at SD801 levels in single core ,they must have throttled it hard to keep it cool with the newest software update ( and then the S6 would be some 50% faster in this benchmark).
The only time SD810 did ok in benchmarks was in the dev tabs Anandtech and THG did their previews on so chances are those tabs had some cooling to allow it to run at advertised speeds.In phones so far there is no evidence that SD810 can do ok. Maybe they'll have new silicon soon, remains tobe seen.

posted on 20 Mar 2015, 17:42

56. AppleCultist (banned) (Posts: 335; Member since: 18 Feb 2015)


Oh damn, that's some serious drop.

Single-core performance went from 1200-1300 to 700-900.
Multicore performance went from 3800-4000 to 3000-3400.

posted on 20 Mar 2015, 20:19

60. LionStone (Posts: 730; Member since: 10 Dec 2010)


http://semiaccurate.com/2015/03/02/behind-fake-qualcomm-snapdragon-810-overheating-rumors/

posted on 20 Mar 2015, 23:45 1

73. androidwindows (Posts: 187; Member since: 04 Oct 2014)


I wouldn't believe a site called semiaccurate.

posted on 20 Mar 2015, 23:49

74. medtxa (Posts: 1126; Member since: 02 Jun 2014)


samsung haterism is so obvious on that site.

posted on 20 Mar 2015, 12:26

34. maherk (Posts: 3464; Member since: 10 Feb 2012)


But how can they fix a problem that wasn't there in the first place?? Didn't HTC deny the news that there are overheating issues with the m9?

posted on 20 Mar 2015, 12:57 2

36. Awalker (Posts: 1430; Member since: 15 Aug 2013)


They said the software wasn't final.

posted on 20 Mar 2015, 16:24

52. may_czos (Posts: 715; Member since: 22 Nov 2014)


There were no overheating issues. Testing sample was a pre-production device with disabled throttling. All other smartphones in this test were production samples with final software (=enabled throttling).

posted on 20 Mar 2015, 21:51

64. j2001m (Posts: 2826; Member since: 28 Apr 2014)


Wrong all the beahmarks scores have gone down

posted on 23 Mar 2015, 09:10

79. michaelny2001 (Posts: 101; Member since: 01 Aug 2012)


Agree, just hope they won't throttle the SD810, it would be a shame... such a powerful chip.

posted on 20 Mar 2015, 11:14 22

2. darkskoliro (Posts: 1076; Member since: 07 May 2012)


Celcius > fahrenheit
Metric system is love.

posted on 20 Mar 2015, 12:07 1

27. TheStanleyFTW (Posts: 243; Member since: 20 Feb 2013)


Exactly. Metric is the only real way! :D

posted on 20 Mar 2015, 11:15 3

3. true1984 (Posts: 822; Member since: 23 May 2012)


now we wait for the reviews

posted on 20 Mar 2015, 11:21

5. Muayyad (Posts: 236; Member since: 05 Oct 2012)


The good thing is sens is not heavy so with throttling it won't make much of a difference.

posted on 20 Mar 2015, 11:25 4

6. newbey123 (Posts: 555; Member since: 19 Mar 2012)


Never doubted HTC would kill that problem really fast! Good job HTC. Now give me my M9!

posted on 20 Mar 2015, 11:25

7. JunitoNH (Posts: 1647; Member since: 15 Feb 2012)


This, no good, I know already what I won't be buying.

posted on 20 Mar 2015, 11:35 14

9. Awalker (Posts: 1430; Member since: 15 Aug 2013)


Android Authority has a review up of the Galaxy S6. The reviewer said during gaming the phone got uncomfortably hot and sometimes he had to put the phone down.

posted on 20 Mar 2015, 12:01 1

24. newbey123 (Posts: 555; Member since: 19 Mar 2012)


Doesnt really surprise me, just another reason the sammy is declining

posted on 20 Mar 2015, 12:16 8

31. Awalker (Posts: 1430; Member since: 15 Aug 2013)


Except for that issue the reviewer loved the phone.

posted on 20 Mar 2015, 20:39

62. LionStone (Posts: 730; Member since: 10 Dec 2010)


Yep, which is how this all seemed to get started...http://semiaccurate.com/2015/03/02/behin​d-fake-qualcomm-snapdragon-810-overheating-rumors/

posted on 20 Mar 2015, 13:04 2

37. Tajiseo (Posts: 45; Member since: 03 Mar 2015)


Yes, but he also mentioned that none of the applications including the hard-cre games he was playing crashed. It just got hot and that's all. Even the Note 4 that had gotten the coolest temperature result could get hot when playing intensive games running CPU hard. The problem HTC's SD810 is that its heat significantly effects performance and could cause programs to crash.

posted on 20 Mar 2015, 11:36 4

10. DasFriek (Posts: 12; Member since: 16 Feb 2015)


Rule number one "Denial" was achieved at launch.
Two is now "Cover your tracks". With a false software fix which will take time to prove you down clocked or throttled the CPU. Even worse if they lowered the CPU voltage which will hide heat issues also but the affect on stability is usually catastrophic.
This game will continue until the next revised QC Snapdragon the 820 hits the market wich will have had enough time to fix this issue a bit. But unless they change the design of the die it will be suspect also.
Again this is only an issues to hard core gamers and 98% of owners it will be non issue.
QC put HTC in a bad spot, but now HTC is just making it worse on themselves with credibility issues.

posted on 20 Mar 2015, 11:45 7

15. CanYouSeeTheLight (Posts: 1116; Member since: 05 Jul 2012)


How do you know it's a "false" software fix? This isn't a statement by HTC but by regular users like you and me.

posted on 20 Mar 2015, 15:41 3

48. Muayyad (Posts: 236; Member since: 05 Oct 2012)


Apparently he tested the device in his ignorant mode.

posted on 20 Mar 2015, 21:53

65. j2001m (Posts: 2826; Member since: 28 Apr 2014)


The new benchmarks have gone down big time

posted on 20 Mar 2015, 19:48

59. JunitoNH (Posts: 1647; Member since: 15 Feb 2012)


Hey, they will learn the hard way.

posted on 20 Mar 2015, 11:38 1

11. bubbadoes (Posts: 815; Member since: 03 May 2012)


Point on DasFriek!! Facebook feeds and post for probably 98% of the owners want even notice the heat. Not a bad post for a rookie in here!

posted on 20 Mar 2015, 11:41

12. natypes (Posts: 1081; Member since: 02 Feb 2015)


The update seems like it wasn't tested at all before released. I mean a camera update already? I love HTC, but this sounds like they rushed the product to market. LG is in a great position now. No rush for MWC and they get to test the M9 and S6 to make sure they beat them. It appears that HTC would have benefited from holding off a little as well.

posted on 20 Mar 2015, 11:46

16. natypes (Posts: 1081; Member since: 02 Feb 2015)


*Device. not update

posted on 20 Mar 2015, 11:43 1

13. ChowMein (Posts: 76; Member since: 01 Jan 2015)


Didn't they say 810 is meant to be cooler than 801?

posted on 20 Mar 2015, 11:44 1

14. frankg (Posts: 152; Member since: 14 May 2014)


To me it seems they are just throttling the CPU...The Snapdragon 810 seems to be a clunker. Best to avoid phones with this CPU. Qualcomm needs to do better next time.

posted on 20 Mar 2015, 11:46

17. natypes (Posts: 1081; Member since: 02 Feb 2015)


That's what I thought too.

posted on 20 Mar 2015, 16:25

53. may_czos (Posts: 715; Member since: 22 Nov 2014)


All modern smartphones have throttling. Including M8, G3, Note 4 and iP6 - that's why they ran cooler than the M9 without throttling.

posted on 20 Mar 2015, 11:48 1

18. lamborghini (Posts: 11; Member since: 26 Feb 2015)


Phonearena said it was cooled by 10 degrees, but they are not correct, if you take 132 and subtract 104 it equals 28 Degrees

posted on 20 Mar 2015, 12:50

35. avalon2105 (Posts: 238; Member since: 12 Jul 2014)


132F = 55C and 104F = 40C. Still it's not exact 10 degrees they mentioned but much closer. Nobody serious use imperial units to calculate anything.

posted on 20 Mar 2015, 11:49

19. realjjj (Posts: 362; Member since: 28 Jan 2014)


And what's the loss in performance?
If they had to throttle it even harder .....

posted on 20 Mar 2015, 17:52

57. AppleCultist (banned) (Posts: 335; Member since: 18 Feb 2015)


Yeah. Check the geekbench numbers, especially the single-core performance that's stuck in the 700-900 range, a severe drop from the 1200-1300 range before the latest update.

http://browser.primatelabs.com/geekbench3/search?page=1&q=m9

If you go back far enough, you can see a drastic change in overall numbers from March 19th and the numbers after that.

posted on 20 Mar 2015, 11:52 5

21. lamborghini (Posts: 11; Member since: 26 Feb 2015)


this phone is already slower than the galaxy s6 and now it won't be able to compete

posted on 20 Mar 2015, 12:05 8

25. Hyperreal (Posts: 223; Member since: 08 Oct 2013)


God you are so stupid. Really excited by those benchmarks? Galaxy phones always had top benchmarks but in reality they are the slowest, most laggy phones ever. Typical s-fanboy.

posted on 20 Mar 2015, 12:11 6

28. Gnobias (Posts: 13; Member since: 11 Mar 2015)


I think he has a point though. To be able to drop the temp that much, you have to compromise some performance.

posted on 20 Mar 2015, 12:24 4

32. Awalker (Posts: 1430; Member since: 15 Aug 2013)


Not in general UI performance and I think that's where the M9 will outperform the S6. In gaming the S6 should outperform the M9.

posted on 20 Mar 2015, 13:07 3

38. Tajiseo (Posts: 45; Member since: 03 Mar 2015)


I think we'll have to see about that, because I'm seeing reviews saying that the M9 UI is a bit laggy at times while that of S6 is free of lag

posted on 20 Mar 2015, 14:48 3

41. true1984 (Posts: 822; Member since: 23 May 2012)


there arent any M9 reviews yet though...

posted on 20 Mar 2015, 14:52

42. CanYouSeeTheLight (Posts: 1116; Member since: 05 Jul 2012)


In gaming the S6 should be outperformed by the M9.* Its 2 million pixels(FHD) vs almost 4 million pixels(QHD) and surprise surprise the number of pixels affects performance.

The newest GFXBench 3.1 has the M9 beating the S6 in on screen performance over 2x

Want to comment? Please login or register.

Latest stories