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Galaxy S6 arrives with a blown up battery, customer reports

Galaxy S6 arrives with a blown up battery, customer reports
Ahhh, major product launches – almost always are these events going to be accompanied by a bad lemon or two. The bigger the launch, the more lemons surface and, seeing as the Galaxy S6 has been quite popular and pre-orders have been skyrocketing – a number of problematic units have been delivered to users and, of course, pictured for the world to see.

First, we had the weird display issues with the Galaxy S6 edge, where some units would show funky colors and/or would have their frontal glass heavily scratched out of the box. Now, it seems that another problem, a bit more serious at that, may plague some Galaxy S6 owners.

According to a report coming out of Korea, a customer received his brand new Galaxy S6 only to find that something terrible had happened to the battery while it was in transit, causing it to inflate so much that the phone's diplay and back panel popped off. The user took two pictures, which you can see below, and they look rather troubling. It is unknown what may have caused this, however, seeing as smartphones are shipped with some amount of charge in them, the blame could possibly fall on faulty battery cells getting stressed and malfunctioning while the box was moved around during shipping. Samsung support was good enough to take the handset and immediately replace it with a pristine one, so that's a story with a good ending. Let's hope that this is an isolated case.



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posted on 08 May 2015, 06:57 15

1. sram145 (Posts: 127; Member since: 18 Dec 2014)


Hate comments incoming in 3...2...1...

posted on 08 May 2015, 07:47 12

17. Doakie (Posts: 1855; Member since: 06 May 2009)


COOL! A THICKER MODEL! I wonder what the mAh is on its battery? JK

posted on 08 May 2015, 09:10 3

27. omar300 (Posts: 209; Member since: 24 Jun 2012)


dayam! thats some curvey phone!

posted on 08 May 2015, 11:05 17

35. Mxyzptlk (Posts: 10642; Member since: 21 Apr 2012)


That's the S-Plode feature.

posted on 08 May 2015, 16:55 2

58. Scott93274 (Posts: 3723; Member since: 06 Aug 2013)


I'm sure they stole that feature from Apple.

http://www.dailymail.co.uk/travel/travel_news/article-2729656/Could-smartphones-banned-flights-iPhone-5-catches-fire-plane-Tel-Aviv-poses-big-question-airlines.html

http://www.myfoxny.com/story/26858259/iphone-6-catches-fire-in-mans-pocket

http://appleinsider.com/articles/14/02/03/iphone-5c-catches-fire-in-students-pocket-causes-second-degree-burns

posted on 09 May 2015, 05:03 2

74. Mxyzptlk (Posts: 10642; Member since: 21 Apr 2012)


You're grasping at straws.

posted on 09 May 2015, 07:33 2

75. Scott93274 (Posts: 3723; Member since: 06 Aug 2013)


How so, they're all documented examples of the iPlode feature that's been occurring over the last couple years.

posted on 08 May 2015, 20:35

69. QuadKore (Posts: 6; Member since: 08 May 2015)


Well seeing as it's about 3 times the normal size, I'd say somewhere around 7650mah...2550mah x 3. Not bad lol!

posted on 08 May 2015, 08:54 11

25. medicci37 (Posts: 1269; Member since: 19 Nov 2011)


Once again Samsung copies Apple

posted on 08 May 2015, 15:23 1

50. TechieXP1969 (Posts: 7929; Member since: 25 Sep 2013)


Really?

posted on 08 May 2015, 21:41

70. sofyanrhs (Posts: 15; Member since: 07 Feb 2015)


copies? do u have a Brain????

posted on 08 May 2015, 15:56 1

55. Simona (unregistered)


I don't believe this sht ..
Some iphone sht fanboy made this up bribed by craapple !!

posted on 08 May 2015, 16:01

56. Simona (unregistered)


http://article.wn.com/view/2015/03/04/Exploding_iPhone_Man_Claims_His_iPhone_Exploded_In_His_Pocke/

posted on 08 May 2015, 17:46 3

59. ecmedic4 (Posts: 323; Member since: 02 May 2013)


Of course, cause nothing like that could happen to a samsung phone right? It can happen to any phone, and has happened to other samsung phones in the past, as well as Apple and other OEMS, its just one of the quirky things with mass producing a product, there will always be some sort of defect with some units, especially initial batches. It affects all OEMS. So stop with the hate/conspiracy nonsense and accept reality or go somewhere else and post.

posted on 09 May 2015, 03:40

73. Simona (unregistered)


Ooh SHUT UUUP... and get the grip..
Have some beer :-)

posted on 09 May 2015, 12:40

76. LGisgood (Posts: 833; Member since: 23 Jun 2012)


LG G4 is better removable battery and longer life according to most reviewers

posted on 08 May 2015, 19:18

65. bugsbunny00 (Posts: 1982; Member since: 07 Jun 2013)


hahaha this is great news in 1....2...3...

posted on 09 May 2015, 12:41

77. LGisgood (Posts: 833; Member since: 23 Jun 2012)


LG G4 is better because its removable and does have better battery life according to majority reviewers.

posted on 08 May 2015, 06:57 12

2. bur60 (Posts: 821; Member since: 07 Jul 2014)


Every phone has a few bad lemons. Some more than others (looking at you Sony).

But I wonder, how can the battery explode (or just expand) like that in a production model???

posted on 08 May 2015, 07:05 5

4. jaytai0106 (Posts: 1888; Member since: 30 Mar 2011)


It's probably and some leakage within the battery but not enough to cause it to explode. (just a guess). However, look at a lot of MacBook, after years of usage, the battery swell up and makes the track pad unusable.

posted on 08 May 2015, 09:38 10

28. iosl0ver5eva (Posts: 119; Member since: 16 Jan 2015)


Keyword "years of usage"
But this is a Samsung phone so of course it's ok that someone got a bad model but if it were an iPhone you immature android folk would be having a field day

posted on 08 May 2015, 10:41 1

32. jaytai0106 (Posts: 1888; Member since: 30 Mar 2011)


Years of usage? I have my Sony laptop for 7 yrs. I haven't even seen the battery swell up. So? any comment?

posted on 08 May 2015, 12:22 3

36. sniper1087 (Posts: 499; Member since: 31 Dec 2011)


Have an old macbook for over 8 years and battery never swelled up.

posted on 08 May 2015, 15:26 4

51. TechieXP1969 (Posts: 7929; Member since: 25 Sep 2013)


You're right. Because iFans think that IPhone are so precious, indestructible and premium. According to them, iPhones never break, never stop working, never lag, never have problems.

That's why. So yes we rub it in.

Samsung fans don't even claim Samsung products are perfect.

However issues like scratchgate, antennagate bendgate and some of those other issues, mostly every iFan claimed because so few had the issue then its no big deal.

So this is no big deal. So far only on confirm account.

posted on 08 May 2015, 17:51

60. ecmedic4 (Posts: 323; Member since: 02 May 2013)


It isn't a big deal, but neither was bendgate or scratch gate. Tech news sites and fanboys/haters like to blow things out of proportion though. Just like several complaints of the GS6 Edge with scratched screens out of the box, it wasn't a big deal either since it wasn't highly widespread. There will always be some defects when mass producing anything, its just the way life is. It just happens that ppl, especially diehard fanboys/haters of certain companies like to blow things out of proportion.

posted on 08 May 2015, 19:11 3

64. TechieXP1969 (Posts: 7929; Member since: 25 Sep 2013)


I disagree. The chances millions of phones have a defective battery that will blow up is very low. However every single iPhone had the same design until they fixed it. That means literally millions of phones have the same design defect.

You just don't get it do you? A phone that retails for over $1000 should not bend in your pocket. This isn't about Apple, its about cost. If I pay $1000 for anything, I expect it to be better than something that costs 1/3 the price. I can buy a brand new phone that was made in 2012 and pay at most $300 for it and have equal or better specs then the present iPhone.

Samsung has NEVER blames a consumer for a fault found in their devices, no matter whose fault it is.

The iPhone 4 was defective by design. It should never have been released. Then Apple tried to sell the fix as an accessory. Sams thing they did with the iPhone 6's. They made a special replacement program just for it where paying 50% the cost of the phone you can get a replacement. That's dumb. My carriers insurance will replace it for just $99.

Apple messes up and makes you pay for It. As cool as the S6 is, its price has basically remained the same. Still starts at 599 and it wont bend in your pocket.

posted on 08 May 2015, 15:31

52. TechieXP1969 (Posts: 7929; Member since: 25 Sep 2013)


The longest I have ever had a laptop was for 10 years+.
The first being my old IBM ThinkPad 760 which I paid $3000 for which today still works and my Dell Adamo XPS.

Neither of them hold a charge as they still have their original factory installed batteries. When I do use them, I plug them in and I have to remember not to unplug them because I literally have less than 10 secs to plug back in or shutdown.

But no battery has expanded or leaked or exploded so far.

posted on 08 May 2015, 13:06 2

40. brunelian92 (Posts: 79; Member since: 04 Feb 2015)


It's to do with air Ingres into the battery cell as the lithium will react with oxygen in the air. It's likely that their was oxygen either trapped during production. Before the cell was charged for the first time, or it was damaged and air was able to leak into the battery.

posted on 08 May 2015, 13:11

42. brunelian92 (Posts: 79; Member since: 04 Feb 2015)


Forgot to mention it can also be overcharging which causes one of the terminals to oxidize and become unstable.

posted on 08 May 2015, 13:11

43. brunelian92 (Posts: 79; Member since: 04 Feb 2015)


Forgot to mention it can also be overcharging which causes one of the terminals to oxidize and become unstable.

posted on 08 May 2015, 14:24

46. marorun (Posts: 2930; Member since: 30 Mar 2015)


Smartphone are made to stop charge when fully charged so overcharging would be because of a defect as well.

posted on 08 May 2015, 18:58

63. brunelian92 (Posts: 79; Member since: 04 Feb 2015)


Yes but it would be the protection that failed which would cause it. The battery cell could be fine a failure in the protection mechanism would cause the swelling.

posted on 08 May 2015, 07:37 2

14. johanbiff (Posts: 387; Member since: 31 Mar 2015)


out of charge for too long..has happned to many apple users that put them in storage for some time also iv heard that the weather(cold and warm) could do this..don`t ask me how though :)

posted on 08 May 2015, 10:56

34. hound.master (Posts: 1044; Member since: 27 Feb 2015)


I agree about the weather it has a great impact on battery life.

posted on 08 May 2015, 17:54

61. ecmedic4 (Posts: 323; Member since: 02 May 2013)


Id like to see some evidence that its happened to many Apple users who had their phones in storage for some time then put them on a charger. Plus this guy's phone came like that out of the box if the story is to be believed. This is the internet, ppl can claim anything, but without actual evidence, i tend not to believe much, especially claims of things I've not ever heard happening, especially to many ppl, as that would be a well known thing.

posted on 08 May 2015, 12:56 2

39. thunderc8 (Posts: 79; Member since: 15 Dec 2014)


Is this the GS6 with removable battery?

posted on 08 May 2015, 15:22 1

49. TechieXP1969 (Posts: 7929; Member since: 25 Sep 2013)


Easy. There was a story just a few weeks ago saying ATT models of the S6 were having issues with being turned on while in the box.

So let's consider things that can make a battery expand - Heat or Cold.

Heat - If the phone was on, being in the box and then surround by other boxes could have heated up the phone to a point the battery heated up too.

Cold - A cargo plane traveling at 600MPH at 35000' or more where the devices are in the cargo hold or a passenger jet or in the cargo bay of a cargo plane will get pretty cold, which cold freeze the material inside the battery and making it expand.

Defective - Since it is not likely the above 2 issues are to blame, since this is just one and likely no others, its was likely just a defective battery. Which can happen.

Samsung has NEVER claimed it products were perfect and fans don't either. Electronic devices can and will have issues especially with high production rates.

Example, Dell was criticized heavily for having high failure rates of laptops vs an OEM like Apple. However, every year Dell had 4x's the hardware available on the street and thus still had more reliable hardware in people shave versus Apple even with subtracting failed units.

Any product produced on such a large scale can have an issue. What I love about Samsung is, they don't try to hide it and they take care of the problem right away. Unlike Apple who blames everyone but themselves.

posted on 08 May 2015, 06:58 22

3. DurTeeDee (Posts: 69; Member since: 05 Sep 2014)


#swellgate

posted on 08 May 2015, 07:08 3

5. 3rdDegree (Posts: 213; Member since: 13 Jul 2013)


No lol don't start that

posted on 08 May 2015, 07:34 5

13. shiftt (Posts: 333; Member since: 03 May 2015)


Yeah please don't start that. lmao It's only one out of how many millions?

posted on 08 May 2015, 07:44 6

15. yoosufmuneer (Posts: 1471; Member since: 14 Feb 2015)


"Only 9 People were affected" -If this happened to Apple

posted on 08 May 2015, 07:54 8

19. shiftt (Posts: 333; Member since: 03 May 2015)


Exactly, this is a 1 out of a million chance of happening, but #BendGates was created because you could bend your iphone period.

posted on 08 May 2015, 08:39 3

23. tedkord (Posts: 9949; Member since: 17 Jun 2009)


It was created because you could bend your phone by keeping it in your front pocket.

posted on 08 May 2015, 08:52 1

24. saffant (Posts: 270; Member since: 04 Jul 2011)


Nobody keeps their phone in their back pocket especially not 5"+ phones these days.

posted on 08 May 2015, 15:36 2

53. TechieXP1969 (Posts: 7929; Member since: 25 Sep 2013)


False. I have been using the Note series since the Note 2 and I carry my phone in my back pocket and I do wear tight jeans. Not jeans so tight I need butter to put them on, but they are tight.

I have never had my phone bend in my pocket to a oint it remained bent. Now I have noticed in a mirror that when I get ready to sit, the phone does bend slightly, but it has never stayed bent.

As stated as fact, it takes 150lbs of pressure to permanently deform a Note 3. When I had my Note 3 and I weight 160lbs, I have sat on my phone for hours at a time and it was never warped, or bent or broken.

No don't care what a phone is made of, it shouldn't been in your pocket. PERIOD. No matter the brand either. Can it happen? Sure. Should it easily happen? NO!

posted on 08 May 2015, 14:28 1

48. marorun (Posts: 2930; Member since: 30 Mar 2015)


You can bend a samsung edge much easier than an iphone 6 btw...

I hate apple but we need to be truthfull..

posted on 08 May 2015, 15:45 1

54. TechieXP1969 (Posts: 7929; Member since: 25 Sep 2013)


Do you have proof? A mchine can been anything. Have you tried with your bare hands? Because if you haven't than how can you make such an assessment.

I think a test showed the S6 Edge would being at 65-70lbs while the iPhone 6 would at 70lbs. Samsung's test I though showed it going as high as 81 lbs before the machine bent it to the point of no return.

So you would be wrong. Care to try again?

posted on 08 May 2015, 08:12 1

21. xfire99 (Posts: 784; Member since: 14 Mar 2012)


Nah, they chnaged tactic and using "external source" to avoid bad PR. Now its 0 consumer afffected.
" "I believe no faulty Apple Watches were shipped to consumers. I don’t think this is damaging at all,""
http://www.phonearena.com/news/Advisory-firm-says-no-Apple-Watch-units-were-shipped-with-a-faulty-taptic-engine_id68920

posted on 08 May 2015, 10:51 2

33. nctx77 (Posts: 1648; Member since: 03 Sep 2013)


That's a swell comment. You know, I thought Samsung got rid of the bloat? LOL!

posted on 08 May 2015, 07:10 6

6. haphap (Posts: 12; Member since: 16 Jan 2015)


I am no haters of Samsung but if this is caused by a bad quality check, they need to do something about this.

posted on 08 May 2015, 07:33 8

11. Scott93274 (Posts: 3723; Member since: 06 Aug 2013)


No, this comes from a single defective unit, the XBox 360 having a 1 out of 3 chance of overheating and causing internal damage resulting in the fiasco "Red Ring of Death", & costing their quality control department $1 billion is the result of bad quality control.

posted on 08 May 2015, 07:34 2

12. johanbiff (Posts: 387; Member since: 31 Mar 2015)


don`t think samsung sent it out like this..it prob happned in transport or for beeing out of charge for too long

posted on 08 May 2015, 07:16

7. frogprince (Posts: 9; Member since: 27 Apr 2015)


labour pain for galaxy s6 users.

posted on 08 May 2015, 12:24

38. pintu65430 (Posts: 7; Member since: 04 Jul 2014)


Hehehehe... Absolutely right

posted on 08 May 2015, 07:17

8. shiftt (Posts: 333; Member since: 03 May 2015)


.......well damn.

posted on 08 May 2015, 07:25 5

9. hmd74 (Posts: 476; Member since: 31 Jan 2013)


Just return it...

posted on 08 May 2015, 07:45 1

16. yoosufmuneer (Posts: 1471; Member since: 14 Feb 2015)


Sammobile reported that affected user got a replacement from Samsung.

posted on 08 May 2015, 07:32 1

10. johanbiff (Posts: 387; Member since: 31 Mar 2015)


1... in how many millions? comon!

posted on 08 May 2015, 07:50 3

18. gaming64 (unregistered)


The S6 should take some aspirin.

posted on 08 May 2015, 08:08 1

20. BosniaBoy (Posts: 1; Member since: 08 May 2015)


My opinion is that the biggest culprit fast charge batteries , which creates the extremist heat ....

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