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Don't change your e-mail to Outlook.com if you're a Windows Phone user

Posted: , by Michael H.

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Don't change your e-mail to Outlook.com if you're a Windows Phone user
Today was a big day for Microsoft's webmail service. Hotmail has been rebranded Outlook, and the entire interface has been altered to fit in with Microsoft's Metro everywhere plan, and it looks amazing. But, there's a warning for any Windows Phone users. 

One of the options with the newly rebranded Outlook.com is to transfer your existing e-mail address (live.com, hotmail.com, etc.) to a new outlook.com e-mail address. Unfortunately, doing that will break a number of services that you may rely on as a Windows Phone user.

If you change your e-mail address to an outlook.com address, it will cause basically everything that requires your e-mail to stop working on WP, including e-mail (duh), Xbox Live, Marketplace, and SkyDrive. The only way to get these services working again would be to factory reset your device and start over with the new address. 

Of course, you can also sign up for whatever Outlook.com address you'd like and have your e-mail sync to your phone, but fully transferring will be trouble.

source: ZDnet

15 Comments
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posted on 31 Jul 2012, 22:56 1

1. ChiX017 (Posts: 308; Member since: 09 Nov 2011)


i like it

posted on 01 Aug 2012, 02:50

8. dickwyn (Posts: 553; Member since: 07 May 2012)


i really like the new mail layout

posted on 31 Jul 2012, 23:03 3

2. vvelez5 (Posts: 623; Member since: 29 Jan 2011)


That honestly just seems foolish on Microsoft's part. Microsoft has several email clients and one of their goals should be that they play nicely with the their devices. I get why it does it but that shouldn't be a case in a perfect world. But we all know we don't live in a prlerfect world.

posted on 01 Aug 2012, 00:14 1

3. pikapowerize (banned) (Posts: 1869; Member since: 03 May 2012)


i kinda like what microsoft doing lately...but not the rumor nokia buy out! :P

posted on 01 Aug 2012, 00:22

4. akbar (Posts: 55; Member since: 09 Feb 2012)


You have to hard-reset your phone if you change your e-mail???? One more reason in the long list not to move to WP.

posted on 01 Aug 2012, 00:23 3

5. Hammerfest (Posts: 348; Member since: 12 May 2012)


Looks amazing?

MetroUI looks like a tile floor... literally... I could take a tablet with the MetroUI and the only difference I could tell is the outer casing for the tablet, and the BLUE tile color...

MetroUI MIGHT be nice for Phone/Tablet/Touchscreen devices, however, for a desktop and now web interface... its UGLY AS SIN

I was a Windows Mobile user since 2003 (OS, not year), and I decided to go to Android instead of Windows Phone 7 because I thought the UI was ugly, its also why I am going to stick with Windows 7 on my PC, I LOVE alot of the changes and updates for Windows 8, but if I cannot disable MetroUI, there is ZERO love from me in the purchase arena.

posted on 01 Aug 2012, 00:38 2

6. pikapowerize (banned) (Posts: 1869; Member since: 03 May 2012)


indeed..win8 should be only for tablet/smartphones/convertable hybrids but win8 metro UI in a desktop looks nasty... but i love looking at it on a loptop..but i miss the start botton and it should be on tablet/smartphone/hybrids only... they should not put the win8 on a desktop!! thats crazy... but im getting a loptop(a convertable) with win8

but microsoft is just trying its metro UI to be as accepted as its new OS

posted on 01 Aug 2012, 01:15

7. Penny (Posts: 991; Member since: 04 Feb 2011)


I had an existing hotmail account and I tried out outlook.com, but you don't have to transfer your account to try it as far as I know. I just went to outlook.com and signed in using my hotmail address. Haven't noticed any adverse effects on my Windows Phone yet. And yeah, I did consider the consequences of transferring my hotmail account to an outlook.com account, which is why I didn't look for that option.

posted on 01 Aug 2012, 03:38

9. Ronoc039 (Posts: 26; Member since: 18 Jul 2012)


Upgrading to outlook doesn't change your email address. I upgraded three and all three remained hotmail.com

posted on 01 Aug 2012, 14:50

15. Sparhawk (Posts: 75; Member since: 10 Mar 2012)


No, but you do have the option of changing your @live.com or @hotmail.com email address to an @outlook.com one. This is where the WP problem starts -- you can't remove the primary @live.com or @hotmail.com account without performing a factory reset on your device.

posted on 01 Aug 2012, 04:44

10. B3BLW29 (Posts: 237; Member since: 02 Mar 2012)


Love what they've done with outlook #win

posted on 01 Aug 2012, 07:14

11. Glim12808 (Posts: 391; Member since: 26 Oct 2011)


Have just signed up... love the metro UI! This will come handy when I upgrade to WP8 this fall!

posted on 01 Aug 2012, 12:11

12. Bluesky02 (Posts: 1439; Member since: 05 Dec 2011)


That looks cool

posted on 01 Aug 2012, 14:29

13. dlsmith00 (Posts: 2; Member since: 01 Aug 2012)


I have not had any issues with my Focus. Everything seems to still be there. I just simply upgraded to the outlook.com and kept everything the same. It imported the hotmail into a folder option so know I have a clean inbox. Xbox, Marketplace, email still seems to work. I have yet to check Zune, that will be my next thing.

posted on 01 Aug 2012, 14:32

14. dlsmith00 (Posts: 2; Member since: 01 Aug 2012)


I just checked my Zune account and the reason I did not loose anything or had any transition issues is because I was using my gmail email as my main account for everything. Good luck everyone! Seems kind of silly if you ask me.

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