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Crack! Apple iPhone 4 glass said to break 82% more than glass on Apple iPhone 3GS

Posted: , by Alan F.

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Crack! Apple iPhone 4 glass said to break 82% more than glass on Apple iPhone 3GS
According to a report issued by warranty provider SquareTrade, the owners of the Apple iPhone 4 have suffered broken glass on their device 82% more often than owners of the Apple iPhone 3GS have. Of course, we aren't exactly comparing Apples to Apples here because the newer model features a glass rear, unlike any other version of the handset. The results were based on a survey of 20,000 iPhone 4 models, 4 months after they went on sale.

Other findings show that Apple iPhone 4 owners were 68% more likely to have an accident when compared to those who own the Apple iPhone 3GS. 15.5% of those who bought the latest version of Apple's touchscreen phone will have an accident within the first year of ownership. Interestingly, while .5% of  iPhone 3GS owners claimed a non-accident malfunction on the unit, the same problem happened to .5% of those using the iPhone 4.

Apple iPhone 4 Specifications | Review
Apple iPhone 3GS Specifications | Review

source: mobilesyrup

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posted on 20 Oct 2010, 01:49

1. messiah (Posts: 433; Member since: 19 Feb 2010)


ROTFLOL that is 16,400 failures out of 20,000!!!!!!!!! congrats Apple, you made a great product! I can think of no other device so compelling at convincing people to buy Anything as long as it is not the iphone! LOL

posted on 12 Oct 2010, 12:13

2. nak1017 (Posts: 328; Member since: 08 Jan 2010)


I believe it's closer to 3100 failures... it's just 82% more than the iPhone 3GS. I wondering how this compares to the any of the motorola's with the gorilla glass screens.

posted on 12 Oct 2010, 12:38

3. messiah (Posts: 433; Member since: 19 Feb 2010)


well, i'd say "the4re's an app for that" but apparently that was just trademarked..... damnit, they are taking the free fun out of life..... guess i gotta pay my 5 cents now... :(

posted on 12 Oct 2010, 12:39

4. messiah (Posts: 433; Member since: 19 Feb 2010)


just noticed my typo, maybe now i don't have to pay cuz that wasn't trademarked ;)

posted on 12 Oct 2010, 12:54

5. NOVAinc (Posts: 99; Member since: 24 Jun 2010)


Well, having in mind that it has twice the glass amount than the 3Gs, it should be over 100%. I guess the new glass is more durable. Just that there is a higher risk to break a side. Do we have any stats for other phones?

posted on 12 Oct 2010, 13:33

6. tedkord (Posts: 4644; Member since: 17 Jun 2009)


Don't worry, apple will soon be releasing video of every phone in existence breaking it's glass.

posted on 12 Oct 2010, 13:38

7. Sniggly (Posts: 6920; Member since: 05 Dec 2009)


Gorilla Glass is insanely tough, I used to live in the town where the company making it, Corning Inc, was based. You just shouldn't make an ENTIRE FUCKING PHONE out of it. The glass IS strong, in fact I demonstrate it to customers on my X by rapping the screen-hard-with my knuckles and dropping it on the floor. But the glass face on the X is coupled with an otherwise metal construction.

posted on 12 Oct 2010, 17:36

11. JeffdaBeat (unregistered)


That's the first thing I thought when Apple said the front and back would be glass. I saw so many shattered iPhone 3G and 3GS's that I dreaded the release of the iPhone 4. I still don't think it's smart to make a phone...something that is taken with a person...out of glass. It's just asking for problems. What about the leather back they put on the Blackberry Bold? That always felt great and might hold up a bit better...I dunno... But I have to say, since the iPhone came out, I've not seen a single cracked screen. Not one has come through my AT&T store, so this report comes as a surprise to me. Not saying it isn't true...but I just haven't seen one on my end.

posted on 12 Oct 2010, 14:28

8. zerglisk (Posts: 544; Member since: 09 Feb 2010)


Maybe only cuz iPhone 4 users are less careful (or dumber) than iPhone 3GS users? lol

posted on 12 Oct 2010, 14:43

9. Random (unregistered)


Speaking of Droid X, my friend dropped his face down on the ground and shattered his screen. I think mainly it just depends on how the phone hits the ground.

posted on 12 Oct 2010, 16:43

10. 530gemini (Posts: 2198; Member since: 09 Sep 2010)


If the glass breaks by itself, then I guess Apple is screwed. But I do not get blaming Apple for the breakage if the owner caused it by dropping their iphones. Any phone with a glass screen would break if you drop it.

posted on 12 Oct 2010, 17:36

12. XxVerbalxX (unregistered)


dude if i made a car out of aluminum foil and crazy glue, marketed it as the greatest thing since sex, people bought it in droves, then when they hit the curb while trying to park it burst into flames; i dont think i could say "well its not my fault it broke learn how to park jackass" pretty sure i couldnt get away with that one. nor should apple.

posted on 12 Oct 2010, 18:40

13. cc16177 (Posts: 312; Member since: 09 May 2010)


At the same time, you'd be a moron to buy a car made of aluminum foil and crazy glue regardless of how it's advertised.

posted on 12 Oct 2010, 21:57

15. Sniggly (Posts: 6920; Member since: 05 Dec 2009)


But then again, CC, people buy the iPhone in droves because of-guess what?!- advertising. :D Most bleating wannabe iPhone owners who breeze into my store have no fucking clue why they want one.

posted on 12 Oct 2010, 22:32

17. 530gemini (Posts: 2198; Member since: 09 Sep 2010)


Now you're exaggerating. The iphone is the only phone that I have owned that's able to keep a scratchless display. It was never marketed as indestructible.

posted on 12 Oct 2010, 22:35

18. 530gemini (Posts: 2198; Member since: 09 Sep 2010)


@sniggly. So what urged all the other phonemakers to follow the iphone's path? Advertising as well? Not everyone who bought the iphones are wannabes. So why do you sell the iphone in your store in the first place?

posted on 12 Oct 2010, 23:30

20. Sniggly (Posts: 6920; Member since: 05 Dec 2009)


I don't sell the iPhone in my store. I'm a Verizon Wireless salesman. :P The main thing the iPhone did, really, the ONLY thing iPhone did, was change the conception of smartphones as something meant only for geeks and businessmen to something that could be used by anyone. However, the iPhone sacrificed a lot of depth and functionality to get to this point. Android has brought along an OS which combines iPhone's ease of use and smooth experience with Blackberry's depth and functionality. Furthermore, Android has introduced the idea of making phones with kickass specs, something which nobody ever really thought to do before. I mean, sure, the previous iPhones had fast processors, but nobody made a big deal out of their specs so much. And in fact, iPhones have been known for their awful reception. Only with Android phones has a focus brought to combining superior hardware with superior software. So yes, iPhone isn't totally irrelevant, but Android has its own influence and identity. If the iPhone were to come to Verizon I'd sell it, but not as enthusiastically as I'll sell Android. Anyone who comes in wanting the iPhone and allows me the time to demonstrate Android to them agrees that Android is just as good if not better. Even iPhone OWNERS who come in with their Verizon friends like Android phones.

posted on 12 Oct 2010, 23:45

22. messiah (Posts: 433; Member since: 19 Feb 2010)


And to buy a completly glass phone.....?

posted on 13 Oct 2010, 17:11

27. lolipopjones (Posts: 51; Member since: 21 Jun 2009)


You are a Verizon wireless sales person... So whatever point you have to make is completely irrelevent due to being employed by a carrier that views Apple as more of a competitor then At&t. Your worthless sales pitch about Android is just garbage spewed from infocentor. This is the same company that internally called Android a farce when it came out on T-mobile. As for all you salespitch quotes... Do we want to get into it? I was a technician for your company and the "knowledge" of a sales rep on the devices they sell is piss poor... Android was never about superior hardware meeting superior software. Only the Flagship phones were made to try to out do the iPhone which they failed with the Eris and Droid. The ease of use factor is a joke aswell as how many session did we techs have to go through teaching Droid users how to use their device? Also you are a liar because i have seen many and i do mean many sales people lose out on Android sales because a friend came in with an iPhone and they direct compared it. So please drop the lying sales pitch and actually SELL WITH INTEGRITY!

posted on 13 Oct 2010, 17:57

31. lolipopjones (Posts: 51; Member since: 21 Jun 2009)


The same can be said why buy a touchscreen device at all? If you break the back or the front of your iPhone then odds are you are clumsy enough to break any touch screen device. By a case for your device and treat it like the 700 dollar device it is.. Not like its 50 bucks from a shoe barn sale.

posted on 12 Oct 2010, 20:17

14. Chriss (unregistered)


I love my iPhone 4 and I'm glad I bought it. I love all the Apple products I have bought. They are superior products. End of story.

posted on 12 Oct 2010, 22:16

16. Sniggly (Posts: 6920; Member since: 05 Dec 2009)


And they are superior because... *lets the crickets fill the silence*

posted on 12 Oct 2010, 22:37

19. 530gemini (Posts: 2198; Member since: 09 Sep 2010)


@sniggly. Apple products are superior because they're very stable, sleek, and low maintenance.

posted on 12 Oct 2010, 23:37

21. Sniggly (Posts: 6920; Member since: 05 Dec 2009)


Stable? First iPhone had a 25 percent failure rate in the first two years of service. By failure I mean the phone bricking through no fault of the owner. The iPhone 3G/3Gs had a 20 percent failure rate. That's not stable. That's one out of every five iPhones bricking. Sleek? The first few iPhones can claim that, but while this iPhone is thin, it cuts into your hand. It doesn't feel comfortable at all. My Droid X, even with its gigantic ass size, feels more comfy because Moto was smart enough to curve its edges. Low maintenance? I'll give you that, but Android isn't really high maintenance either. Besides managing apps (which got easier with Froyo) I don't have any complaints about the user experience on Android. So tell me again why Apple products (in the mobile department) are superior to Android.

posted on 13 Oct 2010, 08:55

24. cc16177 (Posts: 312; Member since: 09 May 2010)


They are superior because a trained monkey could operate the iPhone...

posted on 13 Oct 2010, 10:06

25. XxVerbalxX (unregistered)


Its also earier to eat at mcdonalds than make a home cooked meal. doesnt mean its better.

posted on 13 Oct 2010, 12:50

26. Sniggly (Posts: 6920; Member since: 05 Dec 2009)


I think cc was being sarcastic, lol. Btw, folks, half of my comments on this site come from my Droid X.

posted on 13 Oct 2010, 17:18

28. lolipopjones (Posts: 51; Member since: 21 Jun 2009)


Thats a lie. How do you know the failure rate? As JD power reported that the iPhone through 3GS had the lowest failure rate of any device on the market. Man i love you sales people with no integrity. please lie some more.

posted on 13 Oct 2010, 17:40

29. lolipopjones (Posts: 51; Member since: 21 Jun 2009)


also as a VzW tech i will give you multiple reasons why the iPhone and iOS is superior to Android. Lets start with Apps. 1 in 5 apps on the Android Market are malware. This is fact. Since google is so laxed on their rules much garbage has spewed onto the Market resulting in one of the most nasty apps the banking app that stole peoples account information and was caught on a fluke by a VzW tech. Many security firms and websties such as BGR, Techcrunch, Engadget, Cnet, and Gizmodo has all reported articles of how Android will need security anti-virus software in the future. App quality. The app quality on the market is HORRENDOUS. While their are some high quality apps on the Android market most are poorly written and copies of the same app. Infact this is what lead to the banking app malware due to so much Duplications allow on the market which allowed a developer to grab another companies App, enter a new line of code, and then release it unto the market. Only googles own apps are worth talking about. The need for a task killer and the fact that much of the phones resources are being hogged by custom UI's that slow down the device. If the customer does not have or use the task killer the device will slow down to a crawl all due to the software's inability to allow users to exit out of the app instead of running it in the background. Yes you can turn off the app but that is combersome. Also uninstalling apps are a pain. Lets talk about pictures. Android lacks the ability to send pics that are on the main memory to the SD cards. Meaning anyone who did not edit their camera setting to send pics to the SD card must hook up their devices to a PC, export them via a google program to the PC and then plug their SD card into the computer to drag them into the Card. Current glitches with Android 2.1 and 2.2 is the software will fail to recongnize the password of an email and lock out the user from their email meaning they will have to hard reset their device to factory default. Now Lets move on to manufacturers. The Fascinate suffers from the GPS bug that has yet to be fixed. All of the HTC devices have a bug that will tell the user that they have used too much memory despite the user having nothing on their device to fill up the memory. This bug causes the device to lock up and forces the user to have to hard reset in order to fix the issue whenever it occurs (hard resets do not fix the issue). LG's Ally suffers intermitten power issues making it prone to powering down on the user. Droid 2 tends to over heat causing the device to power down. Droid X has freezing issues.

posted on 13 Oct 2010, 02:03

23. Stoli89 (Posts: 333; Member since: 28 Jun 2010)


IMO, the design is both beautiful and impractical. The edges of the glass near the metal rim / antennae are exposed both on the front and back face of the phone. If dropped on a glass edge, the phone is more likely to get damaged. In addition, the retina display is permanently laminated to the glass face; if the glass breaks, the retina display must also be replaced. I do think this approach presents problems, especially for IT departments where the useful life of a company phone is usually 3 years. Off warranty costs will likely present budget accountables with a problem.

posted on 13 Oct 2010, 17:55

30. lolipopjones (Posts: 51; Member since: 21 Jun 2009)


Any device dropped on edge will shatter the glass. Strengthened glass is made for pressure to be exerted across the facing of the device but not the edges of the device. So all devices from the iPhone to the gorrilla glass toting Android devices can see their glass screens shatter. My main concern here is when you buy a device that has a retail value of 500-700 why would you not take the precautions to protect the device? If you are concerned with durability of the device why would you even want to buy a Smartphone in the first place? The circut boards on the device can and will get damage from impact damage and just because the exterior doesn't look heavily damaged doesn't mean the interior isn't damaged. I have taken apart my fair share of blackberries that looked in good shape just to find a crack formed on the circut board of the phone from an impact. The fact is many users treat their smartphones like garbage. Let me ask you this. If you were giving your employees laptops would you give them brown paper bags to lug their laptops around or a heavily padded case?

posted on 14 Oct 2010, 13:46

32. XxVerbalxX (unregistered)


looks like someone got shitcanned from their call center job and is a tad bit bitter LMAO

posted on 18 Oct 2010, 04:12

33. Ahmed Ali (unregistered)


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posted on 04 Mar 2011, 06:33

35. Suzie (unregistered)


I'd be sure to buy those rubbery exterior cases but I'd be even more careful not to drop my iPhone 4 three times in a row. There is no doubt that plastic will definitely survive a fall better than most glass. Still, most high-end device manufacturers would go with a material that isn't plastic. The plastic makes them feel junky. I also think that most manufacturers would think a consumer would definitely take better care of high-end device.

Apple will most likely have to go to carbon fiber on iPhones in the future. Apple could certainly use Lexan plastic for survivability, but it scratches so easily. Apple would have to devise some sort of thin outer glass coating for hardness. No way to win 100%. There'll always have to be some compromise.
http://www.whatisguide.net/0112-gorilla-glass.html

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