Microsoft Surface Duo User Reviews Back

Overall user rating

6.5

The overall rating is the average of all user reviews, while the overall alternatives are the ones that has been listed most.

Internet
9.5
Call quality
9.5
Battery
7.0
Reception
8.0
Display
9.0
Build quality
10.0
Text input
5.0
Everyday usage
6.5
UI speed
5.0
Camera
6.0
Multimedia
6.0
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Please note that each user review reflects the opinion of its respectful author and not of PhoneArena.

cdgoin posted on Sep 16, 2020, 11:04 AM
Posts: 614; Member since: Jul 28, 2010

4.0

Amazing First impression... and thats where it ends.

cdgoin has owned it for less than month before publishing this review

It would seem this will be the final epithet on the tombstone of why MS failed at smartphones. As an avid user of WIndows Phones until 2018.. I have a lot of experience.

First impression out of the box.. the Hardware and Form factor are amazing. The fact both screens are super thin and wide was nice. To be honest I have big hands.. and I wish they had more phones this wide. In folded mode it was perfect for me.

The build quality was top notch with a unique flare and style.

Sadly, that is where it starts and ends.. although the DESIGN was really thought out and executed perfectly when it came to the size, and the hinges. The other hardware choices, not so much.

The main issues aren't the processor, or RAM.. But the camera ?? The 950XL had a 20 MP f/1.9 Zeiss.. WP10 phones were known to have great shooters.. So the question is WHY.. a 11MP ? On a $1400 phone.. ? I compared the iPhone 7 with its 11MP camera and it did a better job.

Sound is mono, tinny and horrible.. The mid-range WPs were better.

No expandable storage.. ?? seriously ?

Bezels.. The phone is larger than most and yet each side is 4:3 as opposed to 16:9. If they cut down the bezels and they could have gotten to 16:9. Which matters in this case a lot.

As super thin as it is.. just 1mm or more on each side would still have been super sleek and they could have added better speakers.

Then there is the Software :

Microsoft thought it good to rely completely on gestures out of the box. So to get Home often...  

Build quality
10.0
Amazing build quality.. the hinges are fantastic.. Too bad they didnt put more effort into the other parts.
Reception
7.0
Seemed OK.. but did have a few weird dropped calls.
Call quality
10.0
Clear and loud.. Given it only has one speaker it needs to be.
Internet
9.0
Like all it modern phones it better be.
Multimedia
4.0
Seam in the middle breaks up the screens so if you want to watch something your limited to one screen and due to the 4:3 ratio makes viewing area even smaller.
Camera
4.0
11MP in 2020 ? With poor light management and struggles to focus close up.
UI speed
1.0
laggy and misses swipes and misinterprets what people are doing. Often kicked out of programs.
Everyday usage
4.0
Text input
1.0
Absolutely horrid. Reason I returned the phone. Couldnt complete a email or a text without reopening the app.
Display
8.0
Crisp and clean, good lighting, but the bezels and 4:3 ration convert the large screen to an average size screen when watching a 16:9 video.
Battery
7.0
Average, but did charge super fast.

Pros

  • Quality build
  • Dual Screens
  • Form Factor

Cons

  • Screen input and gestures are hit and miss
  • Terrible speaker
  • Worse Camera
  • No expandable memory
  • 4:3 Ratio of the screens make them MUCH smaller ( effectively adding large bezels ) when you view a 16:9 video.

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dcmap posted on Sep 16, 2020, 4:54 PM
Posts: 0; Member since: Sep 16, 2020

9.0

Great Productivity Phone

dcmap has owned it for less than month before publishing this review

This phone is different. Therefore it takes a day or so to get used to it but as a business productivity device it is superb. Outlook runs great and my first wow moment came as I opened a pdf attachment and it rendered correctly and clearly on the second screen. Finally I can see emails and attachments easily. The real test was an Excel spreadsheet attachment--same result, the spreadsheet looked great with 8 columns showing in the screen.

The rest of the phone is good. The build quality is excellent and the screens are bright. For normal phone calls the volume and speaker work great. Viewing You Tube videos is a pleasure compared to my older candy bar 6.4" phone. Looking at a map across both screens is not ideal with the gap between the two screens.

For business purposes it is a great phone.

Build quality
10.0
Reception
9.0
Call quality
9.0
Internet
10.0
Multimedia
8.0
Camera
8.0
UI speed
9.0
Everyday usage
9.0
Text input
9.0
Display
10.0
Battery
7.0

Pros

  • Sharp, clear screens, two at once apps is great.

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