Dutch court rules that Samsung doesn't need to give phone buyers four years of software updates

Dutch court rules that Samsung doesn't need to give phone buyers four years of software updates
A Dutch court ruled in favor of Samsung today in a lawsuit dealing with software updates for the manufacturer's handsets. Back in 2016, the Consumentenbond, a non-profit organization that helps consumers in the Netherlands, said that Samsung should provide software updates for four years after a new handset is launched, or two years after the phone is purchased at retail. It filed a lawsuit against Samsung. The company's position during the trial was that in some cases it does provide updates for longer than four years, but for its high-end models only. The suit was dismissed due to its complexity, but refiled later that year.

The court ruled that because the claims relate to "future acts," they are inadmissible. For example, if an issue with a Samsung handset arises after its release, the hardware involved might have a problem preventing it from being updated. This is the reasoning behind the court's decision.

Samsung does promise two years of software updates for new phones purchased in the Netherlands, and added that it provides these updates in a "reasonable" timeframe. The manufacturer did say that before it disseminates an update, it has to make sure that a phone is compatible with the new software by testing it.

After the ruling, a disappointed Consumentenbond representative said that "Samsung chooses to bring so many models to the market, there is no one who forces them to do so. An automobile manufacturer must also ensure that all its models are safe and reliable and remain so. Samsung has the same obligation." The organization added that by bringing the suit against Samsung, it did achieve something. "During the legal procedure, Samsung has taken steps to provide consumers with better information."


source: BBC

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64 Comments

1. Rampage_Taco

Posts: 1060; Member since: Jan 17, 2017

Samsung handles updates the proper way, they test each update with each model before going public. Then let each carrier do additional testing. If the device can't handle the software, they refuse to release the update. Unlike another company that pushes updates out simultaneously to all devices less than 4 years old, after only testing the newest model. resulting in some fixes but even more bugs and issues

3. iPhoneFanboy

Posts: 286; Member since: Apr 21, 2018

Right. They also dont release a phone TWICE after its been blowing up, TWICE. L M A O. Good one.

5. Rampage_Taco

Posts: 1060; Member since: Jan 17, 2017

At least they don't knowingly release a device they know will bend easily, then play dumb for 4 years. Or reduce a phones battery and processor capabilities without informing the consumer until a Class Action Suit is filed

9. mrochester

Posts: 998; Member since: Aug 17, 2014

Yeah, thank goodness Samsung only release devices that could burn your house down. But damn would i be pissed off if my device bent or slowed down slightly over time. I can cope with the house burning down.

14. tedkord

Posts: 17357; Member since: Jun 17, 2009

And they took care of the issue. Meanwhile, Apple blamed the user, turned many away for warranty repair and denied the issue right up until it was found that they knew it was prone to bending easily. But, there were only nine...

25. mrochester

Posts: 998; Member since: Aug 17, 2014

Yeah, they withdrew the phone, then released it again with the same issue! Samsung has absolutely no regard for their customers at all. Just a terrible company.

30. TechSceptic

Posts: 1156; Member since: Feb 05, 2018

They didn't release the smartphone again with the same issue, they had already fixed the initial cause at that point. The second time they released the phone, it was a completely separate issue that caused problems that time around. Please don't talk about things you have no clue about.

35. tedkord

Posts: 17357; Member since: Jun 17, 2009

They thought they had the issue figured. Again, it was an issue they weren't aware of and they remedied the situation immediately. Meanwhile, Apple knew the iPhone was really bendable when they released it, still released it, and blamed the users, refusing many warranty replacement. (Not to mention they were intentionally slowing down their phones as they aged and not telling them). Now, that's a company that doesn't care about it's customers. Just a terrible company. I got a full refund for my Note 7 plus (IIRC) $50, then I got a huge discount on the Note 8. People with bent iPhones got blamed and turned away (despite Apple knowing it would be a problem before release). People with phones slowed down because their battery was poor quality got to pay $29 to have the faulty battery replaced. Who got taken are of better by the corporation?

20. razmahtaz001

Posts: 501; Member since: May 11, 2013

but apple puts out iphones that kills people LOL

26. worldpeace

Posts: 3135; Member since: Apr 15, 2016

And even bring down an airplane. Doubt anyone can top that.

33. sissy246

Posts: 7112; Member since: Mar 04, 2015

News flash, iPhone have cought fire.

54. Reviewerofstuff

Posts: 127; Member since: Jun 02, 2018

People overacted with the note 7 . It wasn't even really an explosion and it definitely can't burn your house down . I hate when apple sheep refer to the note 7 when they probably haven't even watch videos of it " exploding ".

58. cmdacos

Posts: 4208; Member since: Nov 01, 2016

iPhones have killed people...

29. miketer

Posts: 520; Member since: Apr 02, 2015

After so many years, I still can't digest the fact that Jobs got away with the letter mentioning the phone was not held properly. No one thought of putting on a Class action suit on him. They were let off so easy. Just can't accept at all that this one man's words didn't provoke any of the 50 or 60 million users to make him eat his words These are the times I have to face the fact that the human race is so weak. In the future, God and Providence will be replaced by these Cos for mankind to worship.

4. PURPLEnurples

Posts: 8; Member since: Jan 16, 2017

Handles updates the proper way? I don't think so. Do you really think it takes over 6 months after a new android release to test and debug? This isn't your one man team on XDA, this is a multibillion dollar conglomerate and it's most profitable division. What's the excuse for not pushing updates to galaxy phones that are purchased unlocked directly from them? My unlocked Galaxy s8+ has seen one minor update in the year I bought it. I'm glad there are organizations out there that pressure companies into adopting more consumer friendly policies.

15. tedkord

Posts: 17357; Member since: Jun 17, 2009

They don't just test and debug. They rewrite the OS down to the framework. It's essentially a whole new fork.

18. RevolutionA

Posts: 397; Member since: Sep 30, 2017

Sammy can't even match Apple's shoes in device upgrade program

21. razmahtaz001

Posts: 501; Member since: May 11, 2013

umm, how many ios devices does apple have? compared to samsung? its easier to maintain and upgrade 10 iphones than it is 1000 samsung phones...its an exageration, but u get the point.

28. Leo_MC

Posts: 7432; Member since: Dec 02, 2011

How about Samsung update 1 (one) phone as fast as Apple does 10 (ten)?

34. Rampage_Taco

Posts: 1060; Member since: Jan 17, 2017

Apple updates faster but with every updates comes a new list of bugs that need fixing, which is why the next update has to be pushed out early. Meanwhile Samsung releases their updates to BETA testers to find bugs until the OS is ready for the masses

44. Leo_MC

Posts: 7432; Member since: Dec 02, 2011

That's a 2-3y old lie Android users are telling themselves to cope with the lack of updates. Android had less bugs than iOS only in 2016 (I have made a calculus then and found that A. had more critical bugs than iOS, but the overall number was smaller), which means that Apple, even though iOS has less bugs, fixes them faster than Android. About beta programs: Apple has 2: beta for developers and beta for the public (where any iPhone/iPad user, authorized by Apple, can install the beta version of iOS).

39. tedkord

Posts: 17357; Member since: Jun 17, 2009

Again, since you're clearly slow, Samsung rewrites the entire OS down to the framework. It's not stock Android, it's a fork. After that, they have to test and fix bugs found. That takes time. Just like Android doesn't release a new build immediately after a new Linux version.

46. Leo_MC

Posts: 7432; Member since: Dec 02, 2011

First of all, you don't know me, my IQ, my professional and personal background so I would appreciate if you would keep your oppinions about me for yourself. Second, Samsung doesn't write the entire OS; it only takes the change log and puts the missing code (new kernel, new drivers, new functions etc) inside it's version of OS; no oem is writing new buttons, new GPS functions; even the kernel is already written and only needs to be compiled with Samsung's drivers. Your last phrase tells me you know nothing about "Linux".

60. tedkord

Posts: 17357; Member since: Jun 17, 2009

Clearly, you are slow.yes Samsung retired the entire OS down to the framework. That's why you can't install stock Android updates to it. It's completely redone. You can read about it all over the internet. I apparently know now about Linux than you.

63. Leo_MC

Posts: 7432; Member since: Dec 02, 2011

You must think that Samsung IT team is very dumb, if you're assuming that its programmers are wasting their time, writing over and over again all the buttons, all the menus, system apps etc. Linux is the kernel, Android is similar to Debian and Touchwiz (or whatever the name this days) is like Gnome. Linux (aka. the kernel) can be updated as soon as Linux foundation releases the new version (which means Samsung can simply compile the new kernel in it's version of OS way before Google releases a new version of Android; similar to Ubuntu that does it before Debian - you should know the connection between the 2). Touchwiz (or whatever) is just a GUI (aka. Gnome) - it has the same buttons, the same menus, the same colors, the same icons, the same functions - that can be (and IS) updated when needed. So you know absolutely nothing about Linux :)!

52. legiloca

Posts: 1676; Member since: Nov 11, 2014

Well, a fork is an OS that is part Android like the FireOS by Amazon, which can run Android apps but don't offer Google Apps especially Play Store as preloaded apps. Samsung on the other hand, it has its own UI but not OS, so minor but kinda major correction there. And because of Samsung having its own UI or Skin, they're making sure that not only the new Android version supports the hardware, but also they need to make sure that their own UI/Skin plus their own updates will support the said new Android version, clearly a huge workload to be done given how complex Android ecosystem is. HTC, Sony, Motorola don't really face the same issue because their UI is a lot less bloated and skinned and put more work on the hardware support.

62. tedkord

Posts: 17357; Member since: Jun 17, 2009

Your correction is incorrect. They change quite a bit of the OS, besides adding in all the original features. It's not just the UI.

36. tedkord

Posts: 17357; Member since: Jun 17, 2009

And Apple can't even match Samsung in flagship quality.

48. Leo_MC

Posts: 7432; Member since: Dec 02, 2011

Apple managed to make the iPhone the way it is now by not trying to match any Samsung flagship. That's why Apple makes iPhones and not Meizu-like devices.

61. tedkord

Posts: 17357; Member since: Jun 17, 2009

Congratulations to Apple for the strategy leading to second place quality!

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