Dutch court rules that Samsung doesn't need to give phone buyers four years of software updates

Dutch court rules that Samsung doesn't need to give phone buyers four years of software updates
A Dutch court ruled in favor of Samsung today in a lawsuit dealing with software updates for the manufacturer's handsets. Back in 2016, the Consumentenbond, a non-profit organization that helps consumers in the Netherlands, said that Samsung should provide software updates for four years after a new handset is launched, or two years after the phone is purchased at retail. It filed a lawsuit against Samsung. The company's position during the trial was that in some cases it does provide updates for longer than four years, but for its high-end models only. The suit was dismissed due to its complexity, but refiled later that year.

The court ruled that because the claims relate to "future acts," they are inadmissible. For example, if an issue with a Samsung handset arises after its release, the hardware involved might have a problem preventing it from being updated. This is the reasoning behind the court's decision.

Samsung does promise two years of software updates for new phones purchased in the Netherlands, and added that it provides these updates in a "reasonable" timeframe. The manufacturer did say that before it disseminates an update, it has to make sure that a phone is compatible with the new software by testing it.

After the ruling, a disappointed Consumentenbond representative said that "Samsung chooses to bring so many models to the market, there is no one who forces them to do so. An automobile manufacturer must also ensure that all its models are safe and reliable and remain so. Samsung has the same obligation." The organization added that by bringing the suit against Samsung, it did achieve something. "During the legal procedure, Samsung has taken steps to provide consumers with better information."

source: BBC



1. Rampage_Taco

Posts: 1114; Member since: Jan 17, 2017

Samsung handles updates the proper way, they test each update with each model before going public. Then let each carrier do additional testing. If the device can't handle the software, they refuse to release the update. Unlike another company that pushes updates out simultaneously to all devices less than 4 years old, after only testing the newest model. resulting in some fixes but even more bugs and issues

3. iPhoneFanboy

Posts: 286; Member since: Apr 21, 2018

Right. They also dont release a phone TWICE after its been blowing up, TWICE. L M A O. Good one.

5. Rampage_Taco

Posts: 1114; Member since: Jan 17, 2017

At least they don't knowingly release a device they know will bend easily, then play dumb for 4 years. Or reduce a phones battery and processor capabilities without informing the consumer until a Class Action Suit is filed

9. mrochester

Posts: 1043; Member since: Aug 17, 2014

Yeah, thank goodness Samsung only release devices that could burn your house down. But damn would i be pissed off if my device bent or slowed down slightly over time. I can cope with the house burning down.

14. tedkord

Posts: 17514; Member since: Jun 17, 2009

And they took care of the issue. Meanwhile, Apple blamed the user, turned many away for warranty repair and denied the issue right up until it was found that they knew it was prone to bending easily. But, there were only nine...

25. mrochester

Posts: 1043; Member since: Aug 17, 2014

Yeah, they withdrew the phone, then released it again with the same issue! Samsung has absolutely no regard for their customers at all. Just a terrible company.

30. TechSceptic

Posts: 1156; Member since: Feb 05, 2018

They didn't release the smartphone again with the same issue, they had already fixed the initial cause at that point. The second time they released the phone, it was a completely separate issue that caused problems that time around. Please don't talk about things you have no clue about.

35. tedkord

Posts: 17514; Member since: Jun 17, 2009

They thought they had the issue figured. Again, it was an issue they weren't aware of and they remedied the situation immediately. Meanwhile, Apple knew the iPhone was really bendable when they released it, still released it, and blamed the users, refusing many warranty replacement. (Not to mention they were intentionally slowing down their phones as they aged and not telling them). Now, that's a company that doesn't care about it's customers. Just a terrible company. I got a full refund for my Note 7 plus (IIRC) $50, then I got a huge discount on the Note 8. People with bent iPhones got blamed and turned away (despite Apple knowing it would be a problem before release). People with phones slowed down because their battery was poor quality got to pay $29 to have the faulty battery replaced. Who got taken are of better by the corporation?

20. razmahtaz001

Posts: 501; Member since: May 11, 2013

but apple puts out iphones that kills people LOL

26. worldpeace

Posts: 3135; Member since: Apr 15, 2016

And even bring down an airplane. Doubt anyone can top that.

33. sissy246

Posts: 7129; Member since: Mar 04, 2015

News flash, iPhone have cought fire.

54. Reviewerofstuff

Posts: 136; Member since: Jun 02, 2018

People overacted with the note 7 . It wasn't even really an explosion and it definitely can't burn your house down . I hate when apple sheep refer to the note 7 when they probably haven't even watch videos of it " exploding ".

58. cmdacos

Posts: 4392; Member since: Nov 01, 2016

iPhones have killed people...

29. miketer

Posts: 546; Member since: Apr 02, 2015

After so many years, I still can't digest the fact that Jobs got away with the letter mentioning the phone was not held properly. No one thought of putting on a Class action suit on him. They were let off so easy. Just can't accept at all that this one man's words didn't provoke any of the 50 or 60 million users to make him eat his words These are the times I have to face the fact that the human race is so weak. In the future, God and Providence will be replaced by these Cos for mankind to worship.

4. PURPLEnurples

Posts: 8; Member since: Jan 16, 2017

Handles updates the proper way? I don't think so. Do you really think it takes over 6 months after a new android release to test and debug? This isn't your one man team on XDA, this is a multibillion dollar conglomerate and it's most profitable division. What's the excuse for not pushing updates to galaxy phones that are purchased unlocked directly from them? My unlocked Galaxy s8+ has seen one minor update in the year I bought it. I'm glad there are organizations out there that pressure companies into adopting more consumer friendly policies.

15. tedkord

Posts: 17514; Member since: Jun 17, 2009

They don't just test and debug. They rewrite the OS down to the framework. It's essentially a whole new fork.

18. RevolutionA

Posts: 529; Member since: Sep 30, 2017

Sammy can't even match Apple's shoes in device upgrade program

21. razmahtaz001

Posts: 501; Member since: May 11, 2013

umm, how many ios devices does apple have? compared to samsung? its easier to maintain and upgrade 10 iphones than it is 1000 samsung phones...its an exageration, but u get the point.

36. tedkord

Posts: 17514; Member since: Jun 17, 2009

And Apple can't even match Samsung in flagship quality.

2. Foxgabanna unregistered

I rather have that from Apple and Google then not get them at all. The Samsung’s do not get updated like they should and we all know it,

6. antroid

Posts: 396; Member since: Jan 24, 2018

I think Google promises only for three years of updates.

31. TechSceptic

Posts: 1156; Member since: Feb 05, 2018

I received 2 OS updates and 3 years of security updates from Samsung with my Galaxy S6 Edge, which is exactly what Samsung promised. So how am i not receiving updates like i should? It seems i got exactly what i was promised, which is 3 years of support. My Galaxy S9 has also received monthly security updates ever since i got it, and with Project Treble in action, it's completely realistic to assume that it's going to stay like this for the rest of the way.

7. antroid

Posts: 396; Member since: Jan 24, 2018

Hopefully Samsung will change their policy and update their flagship phones for at least three years. Google started doing it with their Google pixel 2

8. yalokiy

Posts: 1124; Member since: Aug 01, 2016

samsung do update their flagships for 3 or more years, it's the budget models that only get 2 years.

27. mootu

Posts: 1541; Member since: Mar 16, 2017

It's easy for Google, they only have 1 phone to worry about and that still doesn't stop them releasing with bugs occasionally.

10. kevin007in

Posts: 327; Member since: Oct 28, 2015

who needs it? it takes an year for samsung to deliver an update nyway. who the hell will keep samsung for 4 years. already trying to sell my s7 edge and no 1 would take it. still awating oreo. never gna buy samsung again.

13. Georgio

Posts: 328; Member since: Nov 21, 2016

But what kind of phone will u keep for 4 years? The battery will die anyway. I had lots of phone ; all flagships ; still samsung is one of the best ; if not the best. Iphone were quite good as well ; but very limited compared to a samsung.

11. Dr.Phil

Posts: 2525; Member since: Feb 14, 2011

I think the plaintiffs hit the nail on the head when they mentioned Samsung bringing too many devices to the market that they can’t guarantee the updates for every single one of them. That’s very much true. I’m all for the free market, competition, and offering devices people want but I also think you shouldn’t have 30+ devices that are saturating the market without the quality control to back them up.

12. wesley.

Posts: 217; Member since: Aug 06, 2013

It is rather despicable that Samsung would even fight against this in the first place.

16. AxelFoley unregistered

And yet, the court ruled in their favor.

* Some comments have been hidden, because they don't meet the discussions rules.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.
FCC OKs Cingular's purchase of AT&T Wireless