Many Galaxy S10 units shipped early reportedly came in open boxes21
Inside them resided the actual retail packaging of the S10 model best fitting the needs of each individual buyer, which while not damaged per se, was not always in the best condition either. Specifically, several dozen Redditors are claiming the standard seals on the sides of the box either came broken or missing altogether. Although it's obviously impossible to verify these complaints, we don't have any reason to question their authenticity, especially as no one claims anything was stolen from the retail boxes or seriously damaged in the delivery process.
Nonetheless, some people are understandably vexed at receiving their high-priced new phones in this state, planning to ask for refunds or replacements shipped in properly sealed boxes. Bizarrely enough, the problem doesn't appear to be isolated to any one carrier or a particular variant of the three high-end devices, happening with unlocked units and carrier-specific handsets purchased directly from Samsung, as well as the nation's largest wireless service providers.
By far the worst thing to happen to a couple of people was getting a shipping box with the standard Galaxy S10 accessories spilled inside it as the phone's retail packaging was... open, with no seal or tape anywhere in sight. That's pretty scary, and while there are a number of theories as to what may have caused these unpleasant situations, Samsung has yet to offer an official explanation or apology.