Many Galaxy S10 units shipped early reportedly came in open boxes
by Adrian Diaconescu / Mar 08, 2019, 4:38 AM
several dozen Redditors are claiming the standard seals on the sides of the box either came broken or missing altogether. Although it's obviously impossible to verify these complaints, we don't have any reason to question their authenticity, especially as no one claims anything was stolen from the retail boxes or seriously damaged in the delivery process.Inside them resided the actual retail packaging of the S10 model best fitting the needs of each individual buyer, which while not damaged per se, was not always in the best condition either. Specifically,
Nonetheless, some people are understandably vexed at receiving their high-priced new phones in this state, planning to ask for refunds or replacements shipped in properly sealed boxes. Bizarrely enough, the problem doesn't appear to be isolated to any one carrier or a particular variant of the three high-end devices, happening with unlocked units and carrier-specific handsets purchased directly from Samsung, as well as the nation's largest wireless service providers.
By far the worst thing to happen to a couple of people was getting a shipping box with the standard Galaxy S10 accessories spilled inside it as the phone's retail packaging was... open, with no seal or tape anywhere in sight. That's pretty scary, and while there are a number of theories as to what may have caused these unpleasant situations, Samsung has yet to offer an official explanation or apology.
Posts: 2013; Member since: May 26, 2011
Did the carrier put their sim card inside the box?
posted on Mar 08, 2019, 4:49 AM 5
Posts: 41; Member since: Jan 26, 2011
Received mine open. Direct order from Samsung and the unlocked version. No carrier sim included...
posted on Mar 08, 2019, 8:29 AM 2
Posts: 93; Member since: Jan 09, 2016
European units are coming with black sticker with some text and doesn't look like this one. Is this a fake phone or in US it is coming quite different?
posted on Mar 08, 2019, 6:30 AM 2
Posts: 1573; Member since: Jan 05, 2018
Could be some last minute change that Samsung needed to get in the box, or like another person said, the carrier needed to do something inside. If it came directly from the manufacturer like that, I wouldn't sweat it. Now if the phone was also missing the plastic coverings or something...
posted on Mar 08, 2019, 7:18 AM 1
Posts: 41; Member since: Jan 26, 2011
Wow. I honestly thought mine was a mistake. Kind of glad to know I was far from the only one. I also got the wrong color... Anyone else have that issue? I ordered from Samsung an unlocked 128gb in black. I got blue. Not looking to return it. At least it wasn't the pink one... So not only did I get an opened box that looked like the pic above, but the wrong color. Not too upset, but man.
posted on Mar 08, 2019, 8:17 AM 2
Posts: 919; Member since: Feb 23, 2014
I got told from a retailer in UK it was because it was a last min decision to apply the screen protector. Take with a big pinch of salt though
posted on Mar 08, 2019, 8:24 AM 0
Posts: 159; Member since: Nov 07, 2012
My shipment was open and unsealed. I ordered the S10 512GB Prism White. The box was open and all of the contents were scattered everywhere in the packaging box, but everything was present. Thank goodness the phone had plastic on it because it would have been scratched from all of the accessories during transport.
posted on Mar 08, 2019, 8:41 AM 1
Posts: 2; Member since: Mar 08, 2019
My box arrived without a seal: Verizon S10+ blue direct from Samsung. Contents of box seemed complete. Device seemed completely intact/undamaged and has been functioning normally. Glad to know it happened to others.
posted on Mar 08, 2019, 9:49 AM 0
Posts: 731; Member since: Sep 18, 2012
Broken seal reduce the value of a phone if it was to be put up for resale.
posted on Mar 09, 2019, 5:16 AM 0
Posts: 63; Member since: Mar 02, 2012
Who would sell a phone without checking out the contents of the box first? If I saw a ad and it said the box still had the seals on it it would come across as fishy to me and would make me think twice about buying it
posted on Mar 10, 2019, 10:11 AM 0
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