Many Galaxy S10 units shipped early reportedly came in open boxes

Many Galaxy S10 units shipped early reportedly came in open boxes
The big day has finally arrived, ladies and gents, but those who chose to put their faith in Samsung's latest flagship handset lineup before the reviews, battery life tests, teardowns, and durability inspections were done actually started receiving Galaxy S10 units in the mail several days ahead of the official release. Of course, only a small number of super-early adopters were treated to this nice surprise in the US, of which an even smaller number of pre-order customers faced a not-so-pleasant surprise after enthusiastically opening their shipping boxes.

Inside them resided the actual retail packaging of the S10 model best fitting the needs of each individual buyer, which while not damaged per se, was not always in the best condition either. Specifically, several dozen Redditors are claiming the standard seals on the sides of the box either came broken or missing altogether. Although it's obviously impossible to verify these complaints, we don't have any reason to question their authenticity, especially as no one claims anything was stolen from the retail boxes or seriously damaged in the delivery process.

That's not how the retail box of a new phone should look

That's not how the retail box of a new phone should look


Nonetheless, some people are understandably vexed at receiving their high-priced new phones in this state, planning to ask for refunds or replacements shipped in properly sealed boxes. Bizarrely enough, the problem doesn't appear to be isolated to any one carrier or a particular variant of the three high-end devices, happening with unlocked units and carrier-specific handsets purchased directly from Samsung, as well as the nation's largest wireless service providers.

By far the worst thing to happen to a couple of people was getting a shipping box with the standard Galaxy S10 accessories spilled inside it as the phone's retail packaging was... open, with no seal or tape anywhere in sight. That's pretty scary, and while there are a number of theories as to what may have caused these unpleasant situations, Samsung has yet to offer an official explanation or apology.

FEATURED VIDEO

21 Comments

1. User123456789

Posts: 400; Member since: Feb 22, 2019

Looks like someone needed the earphones

2. ph00ny

Posts: 1986; Member since: May 26, 2011

Did the carrier put their sim card inside the box?

9. ztkells

Posts: 41; Member since: Jan 26, 2011

Received mine open. Direct order from Samsung and the unlocked version. No carrier sim included...

16. BuffaloSouce

Posts: 1175; Member since: May 01, 2017

Thanks captain obvious....

3. darkkjedii

Posts: 30786; Member since: Feb 05, 2011

Samsung, this is just asking for trouble. Unsealed boxes, from the factory can be lawsuit material. Not good.

4. alligator

Posts: 93; Member since: Jan 09, 2016

European units are coming with black sticker with some text and doesn't look like this one. Is this a fake phone or in US it is coming quite different?

8. ztkells

Posts: 41; Member since: Jan 26, 2011

This looks like mine. I'm US. Though mine only had the one sticker that was unsealed. The pic above looks like it had a sticker on both sides of the box.

5. rouyal

Posts: 1564; Member since: Jan 05, 2018

Could be some last minute change that Samsung needed to get in the box, or like another person said, the carrier needed to do something inside. If it came directly from the manufacturer like that, I wouldn't sweat it. Now if the phone was also missing the plastic coverings or something...

6. ztkells

Posts: 41; Member since: Jan 26, 2011

Wow. I honestly thought mine was a mistake. Kind of glad to know I was far from the only one. I also got the wrong color... Anyone else have that issue? I ordered from Samsung an unlocked 128gb in black. I got blue. Not looking to return it. At least it wasn't the pink one... So not only did I get an opened box that looked like the pic above, but the wrong color. Not too upset, but man.

7. BLUEBLASTER

Posts: 907; Member since: Feb 23, 2014

I got told from a retailer in UK it was because it was a last min decision to apply the screen protector. Take with a big pinch of salt though

13. libra89

Posts: 2221; Member since: Apr 15, 2016

Hm, interesting.

10. nelsontylerx09

Posts: 3; Member since: Aug 09, 2011

I work for att and our inventory all had the similar broke seals, some had like 3 stickers stacked on top of each other and they were all broken.

11. emcdonald75

Posts: 155; Member since: Nov 07, 2012

My shipment was open and unsealed. I ordered the S10 512GB Prism White. The box was open and all of the contents were scattered everywhere in the packaging box, but everything was present. Thank goodness the phone had plastic on it because it would have been scratched from all of the accessories during transport.

12. Orion78

Posts: 154; Member since: Mar 27, 2014

Return to sender....f that.

14. nathanvt

Posts: 2; Member since: Mar 08, 2019

My box arrived without a seal: Verizon S10+ blue direct from Samsung. Contents of box seemed complete. Device seemed completely intact/undamaged and has been functioning normally. Glad to know it happened to others.

15. Vancetastic

Posts: 746; Member since: May 17, 2017

I’d be sending that back. No way this should happen.

17. Lanor

Posts: 4; Member since: Sep 11, 2015

Yep! got my S10+ on 3/6/19 and the seal was cut open. I got the unlocked S10+ directly from Samsungs website.

18. lallolu

Posts: 729; Member since: Sep 18, 2012

Broken seal reduce the value of a phone if it was to be put up for resale.

19. tywanjames

Posts: 62; Member since: Mar 02, 2012

Who would sell a phone without checking out the contents of the box first? If I saw a ad and it said the box still had the seals on it it would come across as fishy to me and would make me think twice about buying it

20. maceadi

Posts: 1; Member since: Feb 13, 2019

In my country, the pre-order form came with a term that said "All pre-order units will come with seal opened"

21. kennydub78

Posts: 1; Member since: Mar 12, 2019

I got mine today with the seal cut, a new seal placed over top of the old one. Also, the phone had the back plastic removed and a sticker with a bar code placed on it. Sketchy.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.