OnePlus 7 Pro users are experiencing some pretty bizarre issues on Verizon

OnePlus 7 Pro users are experiencing some pretty bizarre issues on Verizon
The OnePlus 7 Pro is without a doubt one of the world's best Android smartphones, but despite this bad boy essentially escalating its manufacturer's status in the mobile industry from underdog and flagship killer to top dog and flagship maker, there are still a few things that could have been better out the box.

While a software update is already on the way to improve a couple of major camera features, OnePlus may need to deliver a separate patch as soon as possible for an irritating bug plaguing 7 Pro users on Verizon. As you probably know by now, the impressive high-end handset is available exclusively from T-Mobile as far as US carrier sales are concerned, just like the 6T before it. 

But also like the 6T, the OnePlus 7 Pro can be activated on the nation's largest wireless network as well when purchased unlocked from its manufacturer. Unfortunately, Verizon support is a little glitchy right now, based on complaints from a number of Redditors and XDA Forum members, which brings back memories from shortly after the commercial release of the OnePlus 6T.

This time around, the biggest problem involves answering calls rather than receiving text messages. Bizarrely enough, the issue seems extremely specific, affecting the OnePlus 7 Pro on Verizon only for incoming calls from iPhones using the same network. Namely, said calls are systematically dropped before they can be answered, although the mysterious bug goes away when voice communication is initiated the other way around.

Essentially, OnePlus 7 Pro owners can't receive calls from iPhones, but they are allowed to call them back. That's not exactly a catastrophic network glitch, but it still sounds very annoying. Another issue seemingly noticed by a smaller number of Verizon subscribers has incoming calls from unsaved contacts showing up as "restricted" for some reason, which could cause quite a bit of confusion.

Even though it's not entirely clear what's causing these problems, OnePlus has told Droid-Life the 7 Pro is fully Verizon-certified, while a senior tech support specialist over at Big Red reportedly pointed the finger at the smartphone manufacturer in a discussion with a disgruntled customer. Apparently, there's an issue with the "firmware flashed on the phone", and OnePlus will need to address it in a future update.

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9 Comments

1. chris2k5

Posts: 281; Member since: Nov 17, 2012

Voice Call Gate

2. Charlie2k

Posts: 136; Member since: Jan 11, 2016

Sounds more like an Apple-problem than the other Way around?

3. shiv179

Posts: 176; Member since: Aug 08, 2012

"Essentially, OnePlus 7 Pro owners can't receive calls from iPhones, but they are allowed to call them back" - thanks for the Friday laugh!

4. Sergpop

Posts: 9; Member since: Feb 21, 2019

Main purpose of the phone is clear voice and talk with no interaction, and good signal anywhere you staying. All extras is a secondary. These scale we must use to judge the quality of the phone. They prices went up the roof lately, but the no signal issue is still main factor and security is needs to be improved

5. AbhiD

Posts: 843; Member since: Apr 06, 2012

A phone that is not even meant to be sold with Verizon has some issue with it, that also is receiving a fix. But somehow OnePlus is responsible? LMAO

6. Solarius

Posts: 11; Member since: May 24, 2019

that is why phonearena gave the rating of 9.3 which equates to the rating of the iPhone XS and is the best rating for a smartphone, this rating is all just not deserved with its poor photographic quality it certainly does not deserve not the maximum score

7. AbhiD

Posts: 843; Member since: Apr 06, 2012

Rating is reflective of Value for the price. If not, VFM phones for $200, $300 should receive rating of 2 or 3 at max.

8. Cherylnh85

Posts: 1; Member since: May 24, 2019

I am trying to find out from anyone who may have a OnePlus 7 Pro and Xfinity Mobile if they have tested for compatibility since Xfinity Mobile uses Verizon Wireless anyway. Currently using Xfinity Mobile with my Pixel 2XL even though Xfinity doesn't currently support Android BYOD.

9. Dadler22

Posts: 241; Member since: Dec 11, 2008

I'm not surprised Verizon hates unlocked phones. Make no effort to support them, and make you wait days for technicians to try to rectify the issue. Buying a Key2 LE which was allegedly supported is what pushed me out of this carrier and into t mobile, who genuinely could care less what device you're using.

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