Wonder why the OnePlus 5 was rebooting when dialing 911? Here is the official explanation

Many OnePlus 5 owners reported last week issues with their phones when trying to dial emergency numbers. Even though the problem did not affect all OnePlus 5 devices, it was a wide spread issue.

The issue was spotted sometime at the beginning of the last week when some OnePlus 5 owners tried to call 911 or 999 and their smartphones rebooted. A few of them were able to replicate the issue and even capture it on video.

A few days later, OnePlus released a small update that fixed the issue for OnePlus 5 devices. Today, the Chinese company issued a statement explaining how and why its flagship was affected by the problem

Luckily, Qualcomm was willing to work with OnePlus to deliver a fix for the issue as quickly as possible, which is why the software update was released last Friday, not long after reports starting to pile up.

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Related phones

  • Display 5.5" 1080 x 1920 pixels
  • Camera 16 MP / 16 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2457 MHz
  • Storage 128 GB
  • Battery 3300 mAh



1. trojan_horse

Posts: 5868; Member since: May 06, 2016

Fast patching was done. Kudos to OnePlus Qualcomm on this one.

3. Scott93274

Posts: 6040; Member since: Aug 06, 2013

I understand that it was a fast response from Qualcomm, but that was a very scary and dangerous issue, potentially more so than the phone catching fire.

4. NarutoKage14

Posts: 1327; Member since: Aug 31, 2016

That's why there was such a rapid response. Extremely bad PR if they ignore a bug that prevents you from calling emergency services.

5. juandante

Posts: 679; Member since: Apr 23, 2013

Micro$oft must learn from this.

6. Myphoneisonfire

Posts: 403; Member since: Sep 05, 2016

Junk phone. Keep benching and feel happy. LOL

2. ahmadkun

Posts: 609; Member since: May 02, 2016

I already know

7. tangbunna

Posts: 480; Member since: Sep 29, 2016

qualcomm faulr. sd810 also qualcomm fault, but never fix.

8. lallolu

Posts: 732; Member since: Sep 18, 2012

Sd810 had hardware fault so there was nothing for Qualcomm to fix.

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