Wonder why the OnePlus 5 was rebooting when dialing 911? Here is the official explanation

by Cosmin Vasile / Jul 25, 2017, 1:30 PM

Wonder why the OnePlus 5 was rebooting when dialing 911? Here is the official explanation

Many OnePlus 5 owners reported last week issues with their phones when trying to dial emergency numbers. Even though the problem did not affect all OnePlus 5 devices, it was a wide spread issue.

The issue was spotted sometime at the beginning of the last week when some OnePlus 5 owners tried to call 911 or 999 and their smartphones rebooted. A few of them were able to replicate the issue and even capture it on video.

A few days later, OnePlus released a small update that fixed the issue for OnePlus 5 devices. Today, the Chinese company issued a statement explaining how and why its flagship was affected by the problem

The source of this issue was related to a modem memory usage issue that triggered a reboot. This reboot was a random occurrence for some users on VoLTE network where OTDOA protocol was triggered when placing an emergency call.

Luckily, Qualcomm was willing to work with OnePlus to deliver a fix for the issue as quickly as possible, which is why the software update was released last Friday, not long after reports starting to pile up.

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8 Comments

1. trojan_horse

Posts: 5868; Member since: May 06, 2016

Fast patching was done. Kudos to OnePlus Qualcomm on this one.

posted on Jul 25, 2017, 1:41 PM 0

3. Scott93274

Posts: 6040; Member since: Aug 06, 2013

I understand that it was a fast response from Qualcomm, but that was a very scary and dangerous issue, potentially more so than the phone catching fire.