Wonder why the OnePlus 5 was rebooting when dialing 911? Here is the official explanation
The issue was spotted sometime at the beginning of the last week when some OnePlus 5 owners tried to call 911 or 999 and their smartphones rebooted. A few of them were able to replicate the issue and even capture it on video.
A few days later, OnePlus released a small update that fixed the issue for OnePlus 5 devices. Today, the Chinese company issued a statement explaining how and why its flagship was affected by the problem
The source of this issue was related to a modem memory usage issue that triggered a reboot. This reboot was a random occurrence for some users on VoLTE network where OTDOA protocol was triggered when placing an emergency call.
Luckily, Qualcomm was willing to work with OnePlus to deliver a fix for the issue as quickly as possible, which is why the software update was released last Friday, not long after reports starting to pile up.
OnePlus 5
Related phones
- Display 5.5" 1080 x 1920 pixels
- Camera 16 MP / 16 MP front
- Processor Qualcomm Snapdragon 835, Octa-core, 2457 MHz
- Memory
- Storage 128 GB
- Battery 3300 mAh
8 Comments
1. trojan_horse
Posts: 5868; Member since: May 06, 2016
Fast patching was done. Kudos to OnePlus Qualcomm on this one.
posted on Jul 25, 2017, 1:41 PM 0
3. Scott93274
Posts: 6025; Member since: Aug 06, 2013
I understand that it was a fast response from Qualcomm, but that was a very scary and dangerous issue, potentially more so than the phone catching fire.
posted on Jul 25, 2017, 3:35 PM 0
4. NarutoKage14
Posts: 1275; Member since: Aug 31, 2016
That's why there was such a rapid response. Extremely bad PR if they ignore a bug that prevents you from calling emergency services.
posted on Jul 25, 2017, 3:41 PM 1
6. Myphoneisonfire
Posts: 403; Member since: Sep 05, 2016
Junk phone. Keep benching and feel happy. LOL
posted on Jul 25, 2017, 9:06 PM 1
7. tangbunna
Posts: 434; Member since: Sep 29, 2016
qualcomm faulr. sd810 also qualcomm fault, but never fix.
