It's like Verizon disappeared the second things got inconvenient
Customer says they were promised a deal… and then ghosted.
One Verizon customer says they switched to the carrier – only to be left hanging when the company allegedly didn't follow through on its promises. And yep, it's not the first time we've seen something like this.
A Verizon user took it online to share how they were allegedly promised a deal – only to be met with silence when they tried to actually get it honored. After hours of chatting with reps, showing receipts and being totally reasonable, they say the final response was… nothing.
Plenty of others jumped in with similar experiences. Some said they were misled when signing up, others said they left Verizon altogether after years of loyalty.
Now, to be fair – this isn't everyone's experience. Most Verizon customers don't run into issues. But it is frustrating to hear stories of reps overpromising, AI systems adding stuff you never asked for, or users just getting tripped up by fine print they didn't notice.
Stories like these are worth talking about because they are a good reminder to double-check everything when you are switching carriers or upgrading your plan. Doesn't matter if it is Verizon, T-Mobile, or AT&T – online or in-store – the key is slowing down and reading the details.
Yeah, it is boring. And yeah, it takes time. But it can save you from a lot of stress, back-and-forth with reps and surprise charges later on.
Now, let's be real: carrier drama isn't going away anytime soon. And while you can always call support or even file an FCC complaint, there's one unexpected way to protect yourself upfront – AI.
Yep, the same tech behind goofy Genmojis can actually help. You can copy-paste your service agreement or order summary into ChatGPT or Gemini and ask it to flag anything suspicious. It won't catch everything, but it might catch enough to help you dodge a billing nightmare.
Another day, another wireless deal gone wrong
A Verizon user took it online to share how they were allegedly promised a deal – only to be met with silence when they tried to actually get it honored. After hours of chatting with reps, showing receipts and being totally reasonable, they say the final response was… nothing.
After hours of chat, presenting written proof, and making reasonable requests, Verizon's final response is silence when asked to honor their agreement. This pattern of 'stonewalling' is their actual customer resolution—stall, transfer, deny, then go silent when confronted with evidence. No one with authority will make it right. All documentation provided means nothing.
– harisbabic, Reddit, June 2025
They also outright lied to me when I signed up, so FYI verify everything they tell you before you agree to anything.
– Iridescent817, Reddit, June 2025
Thank you for speaking the truth! Verizon lost me after 15 years of doing with them due to exactly what you described. Their are far better options out there.
–Solid_Horcado, Reddit, June 2025
This stuff keeps happening
Stories like these are worth talking about because they are a good reminder to double-check everything when you are switching carriers or upgrading your plan. Doesn't matter if it is Verizon, T-Mobile, or AT&T – online or in-store – the key is slowing down and reading the details.
Yeah, it is boring. And yeah, it takes time. But it can save you from a lot of stress, back-and-forth with reps and surprise charges later on.
A simple way to avoid getting burned
Now, let's be real: carrier drama isn't going away anytime soon. And while you can always call support or even file an FCC complaint, there's one unexpected way to protect yourself upfront – AI.
We've reached out to Verizon for a comment and will update the story when we have a response.
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