U.S. carriers unhappy about the way Samsung handled the Galaxy Note 7 recall
posted by Cosmin V. / Oct 11, 2016, 8:51 AM
It's true that few thought Samsung Galaxy Note 7 would be the subject of two global recalls, but as the saying goes troubles never comes alone. Unfortunately, it looks like Samsung is not the only one that's taking the brunt of disgruntled customers, unlucky owners of the now doomed Galaxy Note 7.
A little bit of investigation among U.S. carriers that sold the Galaxy Note 7 until recently revealed that they are very unhappy about the way Samsung handled the recall process.
One AT&T store manager was quoted saying that the carrier is “getting the brunt of this, telling people that they can't get a Note 7, and before that, that we didn't have anything to give them in exchange.” He went on saying that he “can't even tell how many people have yelled” because the Note 7 was “garbage.”
In the same piece of news, Reddit user Mad-Mike86 called T-Mobile last week to explain the carrier that their replacement Galaxy Note 7 units are overheating while charging, but they were told that they have already stopped shipping replacements and they they have received “a new batch of replacement Note 7 phones,” which will ship out soon.
Apparently, Samsung suddenly decided the Galaxy Note 7 replacements it shipped aren't safe anymore and that they must be replaced with new ones. However, since Samsung has now confirmed that it has stopped all sales and exchanges of the Galaxy Note 7, no one will receive another replacement, at least for the time being.
While it investigates the cause of the exploding Galaxy Note 7 replacements that we told you about last week, Samsung must find a quick way to recall all those faulty phablet that are still in the hands of many customers.
In the meantime, carriers and Samsung retail partners will probably be the first to take the burnt of the Galaxy Note 7 fiasco.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against SamsungAlright, the Galaxy Note 7 fiasco is almost over. Samsung has recalled all of the units and issued a software update that limits active phones batteries to a 60% charge to incite people that haven't returned theirs yet to do so. On top of that, the company is posting apology after apology — a string, which culminated in a full-page remorseful letter to its customers, posted in some magazines yesterday.
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-partyEver since the official recall of the Galaxy Note 7 was put into motion, there has been a particular group of buyers that wondered what will happen with their devices now. That is the portion of the users that bought the phablet off eBay, Swappa or similar unauthorized sites and resellers...
3 November Samsung promises to work hard towards regaining consumer trustThe Galaxy Note 7 saga is almost behind us (or at least we hope it is), but the aftermath of it is still very serious for Samsung. Not only did the tech giant lose enough money to make any CEO cringe, but it also felt serious repercussions on its brand image...
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environmentSamsung says that it's reviewing ways of limiting the environmental impact caused by the Galaxy Note 7 discontinuation...
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiascoIn return, Samsung held an event in a Chinese city where many of the local distributors were invited. Furthermore, in order to thank these retailers for their continuing support of the brand, all Samsung execs present at the event, as well as all other members of the staff kneeled on the stage in front of the audience...
Posts: 1390; Member since: Oct 05, 2014
I cant even imagine the hell the carriers are going through right now....
posted on Oct 11, 2016, 8:53 AM 8
Posts: 2964; Member since: Oct 08, 2012
posted on Oct 11, 2016, 8:53 AM 7
Posts: 18; Member since: Jul 11, 2016
AppleInsider news???? What is going on here? It's a Apple media fake propaganda. Apple paid for this article Cosmin VCosmin V - What the f**k is your problem? Just how honest are you? Are u a Apple f**ker???? Apple pays iPhoneArena for sabotaging Samsung.
posted on Oct 11, 2016, 9:25 AM 3
Posts: 61; Member since: Mar 15, 2015
You seem extremely agitated buddy. I advice to you is - stay away from all the tech blogs for a week because all the tech blogs are going to talk $hit about your favorite company. Your fragile self may not be able to handle it.
posted on Oct 11, 2016, 10:36 AM 6
Posts: 790; Member since: Jul 21, 2015
LOL Look at these trolls here, they sound like this is the best day they ever had in their life. Some funny trolls even said Samsung is going to abandon the note line or possibly its entire mobile industry. LOL I guess they'll have to be waiting for the rest of their life to grant that wish. LOL Now, lets get back to the topic. As long as the investigation hasn't given any result yet, its normal to take this case as a regular explosion like the 2 explosive iPhone. To halt the shipment of the replacement unit is a weak decision by Samsung. But we can't blame Samsung though, since heavy pressure from those unprofessional media and scammers exaggerate the situation pretty much. Remember the 26 cases of false reports? Not every words from their mouths are truths, and that's why we need a proper check to counter those jerks.
posted on Oct 11, 2016, 9:58 AM 5
Today is probably Christmas to some of the trolls on this site. That is what I keep saying too man. The investigation has not confirmed anything yet. People are not asking the important questions if the ones reported were even replacement models? If the people crying wolf were in it for a pay day? They shouldn't caved into pressure caused by yellow journalist and people who don't check facts and jump straight to a conclusion.
posted on Oct 11, 2016, 10:41 AM 3
Posts: 790; Member since: Jul 21, 2015
You're right. Samsung is a giant company, so there's no surprise that a lot of haters tend to bring its reputation down especially in the situation like this. But all those scammers and liars won't reach their success, they'll just fail miserably like in the 26 cases.
posted on Oct 11, 2016, 10:56 AM 0
Posts: 3061; Member since: Apr 28, 2014
Hm, they was all saying with 100s of reports linked to gg5 and all that was fake and they was loads of it, They was all over it as a big thing and was looking for other problems The thing is this was all bull due to a very bad test so it's easy for this crap to get started
posted on Oct 11, 2016, 5:16 PM 0
Posts: 3106; Member since: Sep 01, 2014
Some people here are quite all of a sudden.
posted on Oct 11, 2016, 8:55 AM 7
Posts: 1817; Member since: Oct 20, 2010
LOLOLOL hey man the Note 7 is the best phone there is ok, it just is, iPhone sucks!
posted on Oct 11, 2016, 8:57 AM 10
Posts: 4360; Member since: Sep 01, 2012
*Quiet but yes, I haven't even heard of techie and his indistinguishable anti-twitter comment style, I even checked to see if he was limited or banned but nope. Same goes for tedkord, only delusional fanboy is Trojan horse. It's quite sad.
posted on Oct 11, 2016, 9:09 AM 2
Posts: 1817; Member since: Oct 20, 2010
What company would like to have to answer to customers without clear instructions from the OEM? It must have been a real mess inside the carrier channels, Samsung promising things that the carriers weren't aware of, resulting in unhappy customers who probably blame the carrier for the bad service. Massive disaster for Samsung. But as always, Death to Apple, iPhone 7 is trash, isheep, bend gate and Fragmentation.
posted on Oct 11, 2016, 8:56 AM 11
Posts: 595; Member since: May 13, 2016
The real question is how could the worlds largest consumer company that makes components for other companies mess up twice? Seems that if you would trust a company to make a device that works, Samsung would be the one you'll bet on.
posted on Oct 11, 2016, 10:45 AM 2
Posts: 1215; Member since: Nov 10, 2014
Well Samsung botched up the the recall but AT&T didn't make matters that much easier. All parties are to blame for this disaster.
posted on Oct 11, 2016, 8:59 AM 0
Posts: 922; Member since: Oct 18, 2011
Well.. news flash! but this is the case for ALL industries where 3rd parties are selling/supporting products. The thing is, customers will go back to the dealer immediately and the manufacturer often can't react as fast as the consumers are complaining. So this kind of issue happens over and over. You think cars are any different? There have been countless times that consumers complain about an issue and the dealer is no help until eventually the manufacturer issues a recall. The carriers are just as much to blame. Several stories of the carriers not letting consumers return product, not having any idea what's going on.. etc. That doesn't help anything.
posted on Oct 11, 2016, 9:05 AM 0
Send a warning to post author
Send a warning to Selected user.
The user has 0 warnings currently.
Next warning will result in ban!
Ban user and delete all posts
Message to PhoneArena moderator (optional):