U.S. carriers unhappy about the way Samsung handled the Galaxy Note 7 recall


It's true that few thought Samsung Galaxy Note 7 would be the subject of two global recalls, but as the saying goes troubles never comes alone. Unfortunately, it looks like Samsung is not the only one that's taking the brunt of disgruntled customers, unlucky owners of the now doomed Galaxy Note 7.

A little bit of investigation among U.S. carriers that sold the Galaxy Note 7 until recently revealed that they are very unhappy about the way Samsung handled the recall process.

One AT&T store manager was quoted saying that the carrier is “getting the brunt of this, telling people that they can't get a Note 7, and before that, that we didn't have anything to give them in exchange.” He went on saying that he “can't even tell how many people have yelled” because the Note 7 was “garbage.”

In the same piece of news, Reddit user Mad-Mike86 called T-Mobile last week to explain the carrier that their replacement Galaxy Note 7 units are overheating while charging, but they were told that they have already stopped shipping replacements and they they have received “a new batch of replacement Note 7 phones,” which will ship out soon.

Apparently, Samsung suddenly decided the Galaxy Note 7 replacements it shipped aren't safe anymore and that they must be replaced with new ones. However, since Samsung has now confirmed that it has stopped all sales and exchanges of the Galaxy Note 7, no one will receive another replacement, at least for the time being.

While it investigates the cause of the exploding Galaxy Note 7 replacements that we told you about last week, Samsung must find a quick way to recall all those faulty phablet that are still in the hands of many customers.

In the meantime, carriers and Samsung retail partners will probably be the first to take the burnt of the Galaxy Note 7 fiasco.

Story timeline

FEATURED VIDEO

36 Comments

1. DeusExCellula

Posts: 1390; Member since: Oct 05, 2014

I cant even imagine the hell the carriers are going through right now....

15. My1cent

Posts: 370; Member since: Jan 30, 2014

All businesses tho, they got money and don't wanna return it! Still a sale if exchange happens. (they can return bad products to Mfr.)

22. khankirputsmurf

Posts: 61; Member since: Mar 15, 2015

Quate from One AT&T store manager - “can't even tell how many people have yelled” because the Note 7 was “garbage.” That's the kind of hell the carriers are going through right now.

2. Ninetysix

Posts: 2962; Member since: Oct 08, 2012

Shame :(

14. R.Mohanraj

Posts: 18; Member since: Jul 11, 2016

AppleInsider news???? What is going on here? It's a Apple media fake propaganda. Apple paid for this article Cosmin VCosmin V - What the f**k is your problem? Just how honest are you? Are u a Apple f**ker???? Apple pays iPhoneArena for sabotaging Samsung.

23. khankirputsmurf

Posts: 61; Member since: Mar 15, 2015

You seem extremely agitated buddy. I advice to you is - stay away from all the tech blogs for a week because all the tech blogs are going to talk $hit about your favorite company. Your fragile self may not be able to handle it.

18. Hallyu

Posts: 790; Member since: Jul 21, 2015

LOL Look at these trolls here, they sound like this is the best day they ever had in their life. Some funny trolls even said Samsung is going to abandon the note line or possibly its entire mobile industry. LOL I guess they'll have to be waiting for the rest of their life to grant that wish. LOL Now, lets get back to the topic. As long as the investigation hasn't given any result yet, its normal to take this case as a regular explosion like the 2 explosive iPhone. To halt the shipment of the replacement unit is a weak decision by Samsung. But we can't blame Samsung though, since heavy pressure from those unprofessional media and scammers exaggerate the situation pretty much. Remember the 26 cases of false reports? Not every words from their mouths are truths, and that's why we need a proper check to counter those jerks.

25. acruzlu unregistered

Today is probably Christmas to some of the trolls on this site. That is what I keep saying too man. The investigation has not confirmed anything yet. People are not asking the important questions if the ones reported were even replacement models? If the people crying wolf were in it for a pay day? They shouldn't caved into pressure caused by yellow journalist and people who don't check facts and jump straight to a conclusion.

27. Hallyu

Posts: 790; Member since: Jul 21, 2015

You're right. Samsung is a giant company, so there's no surprise that a lot of haters tend to bring its reputation down especially in the situation like this. But all those scammers and liars won't reach their success, they'll just fail miserably like in the 26 cases.

30. Xperia14

Posts: 1208; Member since: Sep 01, 2015

Samsung ruined its own reputation by releasing a defective (and dangerous!) device TWICE.

32. sissy246

Posts: 7087; Member since: Mar 04, 2015

Part of what you said I agree with you. But Samsung has done the right thing stopping the sale of the phone. IF these trun out to be faked then a lot of people will be eating there words.

35. j2001m

Posts: 3061; Member since: Apr 28, 2014

Hm, they was all saying with 100s of reports linked to gg5 and all that was fake and they was loads of it, They was all over it as a big thing and was looking for other problems The thing is this was all bull due to a very bad test so it's easy for this crap to get started

3. Plasticsh1t

Posts: 3101; Member since: Sep 01, 2014

Some people here are quite all of a sudden.

5. Zylam

Posts: 1813; Member since: Oct 20, 2010

LOLOLOL hey man the Note 7 is the best phone there is ok, it just is, iPhone sucks!

11. Plasticsh1t

Posts: 3101; Member since: Sep 01, 2014

One of them is telling himself "best phablet in the market by reviewers" pffffft LOL.

13. kiko007

Posts: 7493; Member since: Feb 17, 2016

Too bad it isn't on the market anymore. Kinda hard to brag about reviews when no one has the phone to review lol.

21. Plasticsh1t

Posts: 3101; Member since: Sep 01, 2014

I can taste dem tears already LOL.

24. khankirputsmurf

Posts: 61; Member since: Mar 15, 2015

LUL at I'm keeping my note 7 until note 8 come. All the explosion are done by scammers. iPhone sucks. LUL.

29. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

They're probably busy returning their Note 7s lol But may I ask, why celebrate? It makes you look like you're the same intelligence level as techiexp.

28. piyath

Posts: 2445; Member since: Mar 23, 2012

Don't cry bitch.. It's GOOOOOOOOOOOOOOOOONE!! LOLLOL Buy the new iPhone and get a fresh life.

33. sissy246

Posts: 7087; Member since: Mar 04, 2015

I wouldn't give apple a dime of my money if they were the last cell phone on the market. I would go back to a land line and my tablet.

10. Bernoulli

Posts: 4359; Member since: Sep 01, 2012

*Quiet but yes, I haven't even heard of techie and his indistinguishable anti-twitter comment style, I even checked to see if he was limited or banned but nope. Same goes for tedkord, only delusional fanboy is Trojan horse. It's quite sad.

17. My1cent

Posts: 370; Member since: Jan 30, 2014

Why? You wanna see riot after their team loss? (any sports)

4. Zylam

Posts: 1813; Member since: Oct 20, 2010

What company would like to have to answer to customers without clear instructions from the OEM? It must have been a real mess inside the carrier channels, Samsung promising things that the carriers weren't aware of, resulting in unhappy customers who probably blame the carrier for the bad service. Massive disaster for Samsung. But as always, Death to Apple, iPhone 7 is trash, isheep, bend gate and Fragmentation.

9. Lion007

Posts: 30; Member since: Oct 24, 2014

LOLOLOL nice last line :P

19. My1cent

Posts: 370; Member since: Jan 30, 2014

Agreed True Umm... ok long time ago but legend, Antenna gate!

26. bobby84

Posts: 595; Member since: May 13, 2016

The real question is how could the worlds largest consumer company that makes components for other companies mess up twice? Seems that if you would trust a company to make a device that works, Samsung would be the one you'll bet on.

6. RAV4CAD

Posts: 96; Member since: May 03, 2016

Pity...

7. EC112987

Posts: 1215; Member since: Nov 10, 2014

Well Samsung botched up the the recall but AT&T didn't make matters that much easier. All parties are to blame for this disaster.

8. McLTE

Posts: 922; Member since: Oct 18, 2011

Well.. news flash! but this is the case for ALL industries where 3rd parties are selling/supporting products. The thing is, customers will go back to the dealer immediately and the manufacturer often can't react as fast as the consumers are complaining. So this kind of issue happens over and over. You think cars are any different? There have been countless times that consumers complain about an issue and the dealer is no help until eventually the manufacturer issues a recall. The carriers are just as much to blame. Several stories of the carriers not letting consumers return product, not having any idea what's going on.. etc. That doesn't help anything.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.