Study shows Apple iPhone to be 300% more reliable than Samsung models

Study shows Apple iPhone to be 300% more reliable than Samsung models
FixYa is an online tech support site where consumers and experts get together to try to fix problems with devices. Because of FixYa's unique perspective, the company was able to do a study to see which smartphone manufacturer offers the more reliable models. The scoring was based on 722,558 combined problems and found that the Apple iPhone was the most reliable smartphone with a score about 300% higher than the runner-up, Samsung. The biggest complaint with the iPhone is battery life, according to the report.

According to FixYa's report, the main problem with Samsung smartphones is the microphone, which was responsible for 40% of the issues that owners reported with their Samsung built model. Nokia was next on the reliability list, with the Apple iPhone about 500% more reliable. The main issue with handsets from the Finnish based manufacturer is screen lag. And at the bottom of the report, Motorola. Apple's score was 2600% greater than that of the DROID manufacturer, which was cited for non-removable bloatware and issues with the touchscreen.

The report also listed some positive and negative attributes of each firm's devices. For example, Apple was credited for having a "Dead simple UI," but was knocked for its lack of customization. Motorola's positives were its great battery life and build quality while getting knocked for its camera and issues with the touchscreen. Samsung was lauded for great battery life and great screens, but was whacked for its microphone problems. Nokia's pros included its touchscreens while the cons list included poor battery life, lack of apps and laggy response.

source: FixYa via BGR

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149 Comments

1. GALAXY-STORM

Posts: 328; Member since: Oct 13, 2012

So nothing is perfect.

13. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

- There is a bunch of different screen problems like a flickering, bad screen sensitivity, even yellow marks on the screen or flashing. - There is bunch of complaints about antenna problems. - There is complaints about scracthes and dents out of the box. - There is complaints about Ambient Light Sensor problems. - There is complaints about various sound problems. - There is complaints about purple tints in pictures (a.k.a. "Purpel Halo"). - There is complaints about iPhone 5 scratches out of the box. - There is complaints about WiFi problems. - There is complaints about keyboard problems. - There is even a problem called "Light Leak". - There is glitch called "Rapid Diagonal Swiping". - There is complaints abou soft, bendy frame. - There is bug called "Do Not Disturb" which is still not fixed. I even not talking about Apple Maps problems. Also look what is happening at the moment, Apple is releasing update after update to fix some bugs, but they are even unable to do that properly because each update in exchange just brings few more bugs... So much mess for a SINGLE device - iPhone 5 !!! And study shows that Apple iPhone to be 300% more reliable ??? Yeah, right "study"... :D

64. darkkjedii

Posts: 31600; Member since: Feb 05, 2011

Mr. Snitch: Please mention the cracks along the sides of the GS3, and the one's between the speaker and camera. Ohhh, and the 3 month bricking problem Samsung had to fix... Just to name a few.

152. quakan

Posts: 1419; Member since: Mar 02, 2011

"The scoring was based on 722,558 combined problems and found that the Apple iPhone was the most reliable smartphone with a score about 300% higher than the runner-up, Samsung." You're spewing off information that has affected a small minority of iPhone 5 owners. Your bias is showing by the way. That survey is way more credible than any Android, Apple, or other fanboy troll. WE KNOW ALL FANBOYS DEFEND THEIR FAVORITE PRODUCTS TO THE DEATH.

45. -box-

Posts: 3991; Member since: Jan 04, 2012

Here's a fix: everyone go to fixya's website and put in complaints for any issue you can think of iphone-related. It'll skew the results closer to reality from these baloney statistics

61. Hemoroid

Posts: 72; Member since: Feb 13, 2013

This article is a shame! I wont you iphonearena to remove it! Its not fair to Sammy! Samsung have the faster and most reliable octacore processor! Studies has shown that everyone att phonearena is working for apple!!!

67. darkkjedii

Posts: 31600; Member since: Feb 05, 2011

Dude LMAOOOOO!!! Slow down, and type better... Please???

72. Hemoroid

Posts: 72; Member since: Feb 13, 2013

Only people without arguments are complaining about typing! Maybe you should buy an Sammy GS3! Why are u hating Sammy som much!!???

77. darkkjedii

Posts: 31600; Member since: Feb 05, 2011

Buy an Sammy? How about buy a Sammy. Also I'm not hating on Sammy som much, and I don't need an S3... I have the Note 2 to go along with my iPhone 5. I simply corrected you, so you wouldn't continue to type like a 3 year old dude. I do not hate Sammy, as a matter of fact I'm a huge Samsung fan. However Samsung isn't perfect, and it's device's do have their fair share of problem's/issue's.

92. lolioslol

Posts: 182; Member since: Dec 10, 2012

Yeah, u r 1 2 tlk m i rite? I am thoroughly convinced you just learned how to spell and form a coherent sentence last month. And then threw that right out the window.

98. darkkjedii

Posts: 31600; Member since: Feb 05, 2011

Shhhhhhhhh...

153. quakan

Posts: 1419; Member since: Mar 02, 2011

YOU DO REALIZE THAT OCTACORE ISN'T IN THE S3!? Please present some real facts to your arguments.

97. Twisted247

Posts: 282; Member since: Oct 12, 2012

This study is bunk, How can they even compare a Company like Samsung to a company like apple? Apple has what 6 devices, while Samsung has over a hundred I'm sure. So this is a pointless article enough said. But hey it shows the iphone coming out on top so iphonearena publishes it.

2. dirtydirty00

Posts: 428; Member since: Jan 21, 2011

no antennagate? well i guess they were holding the iphones as instructed by apple...

16. tusshharish

Posts: 342; Member since: Oct 23, 2012

why people belive so much in apple??? even if you bought it spend money on buying cases and accesories of it and repair it frequently...you can buy so many great android phones in money spending on icrap...... and remember how a women got imirror as ipad for the buying it low........... any way you are right no one is perfect even apple.....

76. Hemoroid

Posts: 72; Member since: Feb 13, 2013

This must be an conspiracy against Sammy! Im having a s3 for 3 weeks and have never had any problems! Iphonearena!?! Alan is an Applefanboy!! I can't take this site serious anymore!

3. darac

Posts: 2156; Member since: Oct 17, 2011

Kudos to Apple. And suck on that, to Nokia trolls/Samsung haters

5. ZayZay

Posts: 571; Member since: Feb 26, 2011

Are you saying suck on that to people who hate Samsung?

19. darac

Posts: 2156; Member since: Oct 17, 2011

Yes, because this shows Samsung is more reliable than Nokia and other non-Apple brands

26. ZayZay

Posts: 571; Member since: Feb 26, 2011

Thank you for clearing that up.

4. windroid unregistered

27. stealthd unregistered

It's the same glass on every smartphone, and since other brands have been trending towards larger screens, larger screen = larger surface area = easier to break. I've seen just as many cracked Evo's and Droids as iPhones, probably more.

80. Commentator

Posts: 3723; Member since: Aug 16, 2011

Your comment is useless without statistics on Samsung phones as well, FYI.

154. quakan

Posts: 1419; Member since: Mar 02, 2011

So people's clumsiness is Apple's fault? Also other people use that same Corning Gorilla glass as well, so that's Corning's problem.

6. FrostyDanny

Posts: 90; Member since: Jul 15, 2012

This is bs study....I have many friends that have iphones almost all and they all complain about freezing, battery life, and their phone breaking having to pay extra for repairs.

40. andro.

Posts: 1999; Member since: Sep 16, 2011

Holding the lock button and home button together for 10-12 seconds to unfreeze and iphone is something which we have to do for customers many many times a week.

81. darkkjedii

Posts: 31600; Member since: Feb 05, 2011

Awwwww shutup! You read the article, 300% sonnn!!!

7. Joshing4fun

Posts: 1250; Member since: Aug 13, 2010

Well they only make one phone, it better be reliable.

8. digitalw

Posts: 79; Member since: Dec 20, 2011

How a "Lack Of New Feautures" or or "non-removable bloatware" can be connected to reliability? So if, i'm not wrong, then Darc, u r wrong :) And how apple managed to do this score when 25% of iPhones have a sreen that is cracked?! Those statistics are puted wrong. Just like: If you eat eggs, you will die in plain crash. Why? Statics shows that every pilot of a plane, at least once in their live has consumed an egg!

30. ojdidit84

Posts: 462; Member since: Jul 16, 2011

I was thinking the same thing myself. Most of the things listed have absolutely nothing to do with how reliable a phone is. This "study" is pretty pointless.

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