Study says smartphone failures are more due to users than hardware
posted by Michael H. / Feb 23, 2016, 9:16 PM
The study claims that in Q4 of 2015, "85% of the issues found came from Android devices." This obviously sounds bad, but when you remember that Android devices make up more than 80% of smartphones in the wild, it would make sense that a similar percentage of failures exist on those devices. We have reached out to the company behind the study for clarification and possible stats for failures per thousand devices, which would be much more useful data.
Additionally, what the report counts as an "issue" ranges from app crashes to performance issues to battery life complaints, meaning that this study isn't even focusing on hardware much at all. It's also likely why so-called "failures" line up pretty well with market share values. Like Samsung having the 27% of the issues because Samsung made up about 22.5% of the smartphone market in 2015. And, Apple with 15% of the failures while holding 16% of the market.
Still, there is interesting info in the data. For example, Lenovo devices made up 21% of the failures in the study and Motorola made up 18%, which is especially notable because Lenovo and Motorola combined only held 5% of the market in 2015, per Gartner data, which means those devices are breaking more often than they should. Xiaomi and Asus also seem higher than they should with 11% and 8% of the failures despite having market shares under 5% each.
Ultimately though, none of this data really reflects too badly on manufacturers because the study says the majority of issues are due to user error, like charging the battery too much which leads to failure, or not updating apps which leads to crashes. So, take care with your devices, update when there are updates to be had and you may avoid troubles more than most.
source: Blancco Technology Group
Posts: 3231; Member since: Oct 03, 2015
Cue the trolls who will call people "idiots" or stuff like that just because they aren't tech nerds like them.
posted on Feb 23, 2016, 9:24 PM 1
Posts: 1476; Member since: Jan 27, 2015
I'm pretty sure no one was gonna do this but since you mentioned it I really hope they do.
posted on Feb 23, 2016, 9:30 PM 1
Posts: 180; Member since: May 28, 2015
PA, just to correct you. The stats for Samsung and Lenovo and others are amongst the android devices. So, for instance its 27% of 85% of the total devices for Samsung. Therefore 22.95% of the total issues are reported in Samsung devices and they make up 22.5% of the total market share(not just android market share). The same can be said about other android manufacturers in the survey.
posted on Feb 23, 2016, 11:57 PM 3
posted on Feb 23, 2016, 9:44 PM 1
Posts: 6794; Member since: Mar 29, 2012
I use Apple product quite extensively except for the iPhone and the experience is generally good. I also use Google ecosystem and Android device which is just as well. The different is really dependent on individual preference on hardware and software design and its branding.
posted on Feb 23, 2016, 10:32 PM 0
Posts: 7083; Member since: Mar 04, 2015
More Samsung phones sold, so yes it's going to be higher. If it was the other way around and 85% iphones sold then they would be higher.
posted on Feb 23, 2016, 10:04 PM 3
That's not how this works lol. Morons like to think that's how this would work but you need to bring everything into consideration, including Samsungs majority of sales: cheap $60 smartphones lol.
posted on Feb 23, 2016, 10:44 PM 0
Posts: 3960; Member since: Oct 21, 2014
Except the stats pretty much agree with him, after all iPhones are just cheap mid range phones selling at a premium. Samsung has 22.2% of the market shear, while Apple has 16.1%: http://9to5mac.com/2016/01/28/
Pretty close to 15% of the returned phones being iPhones and 22.95% of them being Samsung's SmartPhone. So, despite most of Samsung's devices being called "cheap", their endurance matches the overpriced iphone...only thing premium is the price that fools pay for it.
posted on Feb 24, 2016, 2:06 AM 1
Posts: 2943; Member since: Jul 02, 2014
Who has more stupid users, Android or iOS?
posted on Feb 23, 2016, 10:15 PM 0
Windows, since they bought that platform kek But if you are looking for a serious answer, I'm sure iOS users are smarter, since they earn more money. Can't earn more money and be stupid.
posted on Feb 23, 2016, 10:38 PM 0
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