Some original Apple Watch models brought in for servicing are being exchanged for Series 1 units

Some original Apple Watch models brought in for servicing are being exchanged for Series 1 units
If you bring your original Apple Watch in for service, you could end up getting a Series 1 Apple Watch back in return. Apple has informed retail store employees and Authorized Service providers that some original generation Apple Watch units brought in for repair can be substituted with a Series 1 model instead. The substitution will only take place in certain countries, although these markets were not listed by Apple. Additionally, the Series 1 substitutions are limited to Apple Watch units in Silver, Space Gray, Gold, and Rose Gold.

Those who purchased the original Apple Watch are no longer covered by the device's original one-year warranty. However, if AppleCare was purchased for the watch, the owner is entitled to free repairs for two-years from the date of purchase.


The OG Apple Watch and Series 1 Apple Watch are similar although the latter is stuffed with the upgraded dual-core S1P chip. The processor employed on the Series 2 model of the timepiece, the S2, adds GPS capabilities to the watch.

via MacRumors

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15 Comments

1. trojan_horse

Posts: 5868; Member since: May 06, 2016

Probably because tge original Apple Watch isn't any longer in production.

16. gehrig

Posts: 423; Member since: Apr 17, 2014

Well yeah, obviously. All the old Apple Watch casings probably got retrofitted to be Series 1, anyway.

2. cnour

Posts: 2305; Member since: Sep 11, 2014

This is what we expect from a big company like Apple.

4. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Really? Thwn why didnt they want to replace the broken iPhone 6's tbey made? We had 3 iPhone 6's completely fail and what did Apple replace them with? The same. Out of the 3, 2 failed less than 3 months later. Apple refused to replace with anything but the same, so we got ATT to give us 6S instead after doghting on the phone doe over an hour and me threatening to move our business account to VZW. And yes we have AppleCare. So starting tbis September, we are now going to start standardizing with the Galaxy S instead. I just spent the past couple days installing our MDM and I just purchased 10 Galaxy S8's unlocked where I am working on pulling the firmware images, going ro put in our apps and work with our MDM and we will no longer be using the IPhone.

9. maherk

Posts: 6967; Member since: Feb 10, 2012

Stop crying

12. cnour

Posts: 2305; Member since: Sep 11, 2014

As usual, lying all the time. So stop lying.

3. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Apple new it was terrible before they released it They had so many issues with it.it was released 2 years later a d it still was crap. Yet they sold it and idiots bought it.

10. Spyro

Posts: 334; Member since: Mar 29, 2017

No idiot would buy a product without having a bit of intelligence and you, sir, have none.

11. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Like i said. The first model was lame for taking 2 years to only have less vs the Gear S2. Even the original Gear had a camera. I feel they should replace all of them for ripping off them for what they charge. Apple continues to shortfall, for what tbey cost. Apple has plenty of money. They have $250B+ in cash.. How many people you think have an original one? Even if it was 5M, it costed Apple probably $50 To make one. I am.not saying it has to be like the Gear. But it should have BT, WiFi, work standalone, by now. I mean Samsung had cellular capabilities on the very first Gear S. Why couldnt Apple have it after 2 years of working on it? And how they bragged about all the features it was gonna have and later saying after 2 years we won't have all those things. Then they put $300 worth of gold in them and sold them for $10,000. I've been an idiot and bought things that i knew werw totally gonna suck. Example, when I bought the first Gear with my Note 3, I knew I wasn't gonna like it. But VZW offered a nice deal to buy both. So I did. I sold it just 3 days after purchase for $25 less than I paid. They are all overpriced. But at least foe $350, it should be. I paid $360 for my GS3. I think its worth $100 less, but my carrier offered a nice deal to buy. And it has been useful. It's dies in 4 hours with heavy usage and having the display on all day. While my device which has way more features last 2.5 days. I am sick of Apple constantly trying to rip me off for a product I may want to buy. I paid a ridicoulus price for my GS3, but why shoukd I give Apple even more money and I can't even use the thing as a phone. This is why Apple keeps doing it, because you simply buy because it exists. Which we all including me are guilty of. We made an idiotic purchase that we knew had little or no value.

13. cnour

Posts: 2305; Member since: Sep 11, 2014

Without reading your newspaper, stop lying.

15. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Kiss my whole entire @$$!

5. darkkjedii

Posts: 31366; Member since: Feb 05, 2011

Good move Apple. I've always received great customer service from Apple, and will always credit them for that, based strictly on my personal experience.

6. tedkord

Posts: 17418; Member since: Jun 17, 2009

They generally do the right thing. Occasionally, they've got to be dragged kicking and screaming to do it, but in the end they do.

8. darkkjedii

Posts: 31366; Member since: Feb 05, 2011

I've never had a bad customer service experience with them, that's why I said "based strictly on my personal experience" I can't speak for others, but they've been great with me.

7. jeroome86

Posts: 2314; Member since: Apr 12, 2012

3,2,1, and here we Oops I'm late. But the other one isn't. Never late to the party.

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