Soft bricks: Some Pixel 2 XL units reportedly ship without operating system on board
Sigh, time for a warranty claim
Accompanying the message is a security link to Google's support page, which indicates that "The operating system on your device has been changed or corrupted and is not safe to use". So, it's not clear if the Android operating system has been gravely tampered with in the factory or it's missing at all.
This is merely one of the latest issues to raise questions about Google's quality control, which has allowed Pixel 2/2 XL units with display issues and clicking sounds in the earpiece to make their way to early adopters. The display issues are even about to cause a class-action law suit against Google, LG, and HTC.
Fortunately for the unlucky redditor, Google has dealt with the issue by reportedly agreeing to replace the faulty Pixel 2 XL and also throwing some Google Play Store credit to squash the bitter taste in the mouth.
That's not an isolated case, though. A week ago, another Reddit user going by the name pdbouleyou also received a Pixel 2 XL with no operating system in sight. This unit also got replaced, as the user reports.
Let's hope that neither Google nor future Pixel 2 XL adopters will have to deal with a similar issue, though it's worrying that these mishaps happened in the first place. Step up your quality control, Google.
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