Soft bricks: Some Pixel 2 XL units reportedly ship without operating system on board
Sigh, time for a warranty claim
This is merely one of the latest issues to raise questions about Google's quality control, which has allowed Pixel 2/2 XL units with display issues and clicking sounds in the earpiece to make their way to early adopters. The display issues are even about to cause a class-action law suit against Google, LG, and HTC.
Fortunately for the unlucky redditor, Google has dealt with the issue by reportedly agreeing to replace the faulty Pixel 2 XL and also throwing some Google Play Store credit to squash the bitter taste in the mouth.
That's not an isolated case, though. A week ago, another Reddit user going by the name pdbouleyou also received a Pixel 2 XL with no operating system in sight. This unit also got replaced, as the user reports.
Let's hope that neither Google nor future Pixel 2 XL adopters will have to deal with a similar issue, though it's worrying that these mishaps happened in the first place. Step up your quality control, Google.
Google Pixel 2 and Pixel 2 XL
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- Camera 12.2 MP / 8 MP front
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- Display 5.0" 1080 x 1920 pixels
- Camera 12.2 MP / 8 MP front
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30 Comments
1. pokharkarsaga
Posts: 545; Member since: Feb 23, 2012
Soul departed from the body.
posted on Nov 03, 2017, 4:12 AM 15
2. mootu
Posts: 1373; Member since: Mar 16, 2017
Google would be fools to partner with LG again, should have just stayed with HTC.
The launch has been an absolute farce, one problem after another.
posted on Nov 03, 2017, 4:18 AM 12
20. MrShazam
Posts: 987; Member since: Jun 22, 2017
I just keep appreciating my decision to always avoid anything LG in the mobile industry. Ever since my LG Neon's screen cracked on day one while just sitting in my pocket like my former Nokia flip phone, LG has literally stood for Low Grade in the mobile industry to me...
posted on Nov 03, 2017, 8:14 AM 1
23. omnitech
Posts: 1131; Member since: Sep 28, 2016
LG's QC is 50 million times better than HTC, which is why I have no idea why they bought HTC employees instead of LG ones.
The Nexus 9 was by far the worst Nexus/Pixel device ever. And LG has two in the top 4 best. The Nexus 4 and the legend the Nexus 5.
posted on Nov 03, 2017, 8:45 AM 0
4. Clars123
Posts: 1073; Member since: Mar 16, 2015
Dont worry guys..this is just google honouring their promises to give you the lightest version of Android
posted on Nov 03, 2017, 4:28 AM 12
8. trojan_horse
Posts: 5868; Member since: May 06, 2016
It blows my mind how Google, of all companies, can't properly get it's very own Android operating system to work on it's own hardware out of the box.
As I've said, it seems like issues concerning the new Pixel phones are popping on a daily basis.
posted on Nov 03, 2017, 6:25 AM 7
24. omnitech
Posts: 1131; Member since: Sep 28, 2016
HTC is way worse dude, which is why they are going under and Google had to save them. Now that I think of it, all these issues is probably because if the incompetent HTC engineers. Google is probably easing them in by putting them in charge of manufacturing before starting work on the Pixel 3.
posted on Nov 03, 2017, 8:49 AM 0
19. mikehunta727 unregistered
The dumbest thing I heard today, and maybe this week. Congrats
posted on Nov 03, 2017, 7:55 AM 6
6. truthbetold
Posts: 42; Member since: Oct 16, 2015
There's a good chance that this message comes as a result of a failed/badly soldered NAND Flash or RAM chip. The way the manufacturing process is set up, it's unlikely that random devices would be skipped in the software flashing stage.
posted on Nov 03, 2017, 6:05 AM 3
9. trojan_horse
Posts: 5868; Member since: May 06, 2016
I thought so too... Looks like the NAND is having issues.
Google should just halt the production of Pixel phones at this point. I was genuinely interest in it.
posted on Nov 03, 2017, 6:28 AM 0
7. LanjaKodaka
Posts: 219; Member since: Sep 27, 2016
What a lame duck phone from Google!
posted on Nov 03, 2017, 6:13 AM 5
10. MasterAlchemist
Posts: 56; Member since: Oct 14, 2017
ROFL. Google did them a great favor thereby.
posted on Nov 03, 2017, 6:38 AM 0
11. MarvzIsFallen
Posts: 646; Member since: Aug 11, 2017
Now this is the most secured phone ever! Good job android.
posted on Nov 03, 2017, 6:49 AM 1
15. piyath
Posts: 2445; Member since: Mar 23, 2012
I have nothing to say about this. Because I have to laugh non stop right now. LMAO
posted on Nov 03, 2017, 7:45 AM 1
21. RebelwithoutaClue
Posts: 5485; Member since: Apr 05, 2013
Yet here you are commenting
posted on Nov 03, 2017, 8:20 AM 1
22. Trex95
Posts: 2320; Member since: Mar 03, 2013
Sad. Google should sell Android to Samsung and stick with there google chrom if they can’t handle Android.
posted on Nov 03, 2017, 8:39 AM 0
25. omnitech
Posts: 1131; Member since: Sep 28, 2016
They honestly should just sign an agreement with Samsung stating they can use the Galaxy S series and the Note series hardware in their pixel devices.
That hardware and software synergy junk is just a false construct that Apple fans use for an excuse for Apple to skimp on good hardware.
There would be no downsides to have Samsung build the best hardware they can and then have Google build the best software they can around the best hardware. They don't have to communicate. This way is probably even better. If Samsung doesn't know what Google wants, they will just make hardware that can handle anything that Google wants.
A GS8 with stock pixel 2 XL software would be lights out amazeballs.
posted on Nov 03, 2017, 8:58 AM 0
30. tokuzumi
Posts: 1800; Member since: Aug 27, 2009
I wonder if this is something where if you were proficient with ADB if you could load this yourself? I guess the phone would need to be able to connect to the computer. But if the bootloader is there, you could in theory install recovery and flash a ROM.
posted on Nov 06, 2017, 8:39 AM 0
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