Your bank accounts are safe, Samsung fixes fingerprint issue on the Galaxy S10 and Note 10

Your bank accounts are safe, Samsung fixes fingerprint issue on the Galaxy S10 and Note 10
It looks like Samsung has kept its promise and rolled out an update that fixes the fingerprint issues on its Galaxy S10 and Note 10 flagship smartphones, Reuters reports. As some of you might already know, a Galaxy S10 user discovered a bug that allowed it to be unlocked regardless of the fingerprint registered in the device when certain conditions were met.

Both Galaxy S10 and Note 10 series are affected by the issue but only when their displays are covered with a silicone screen protector. The problem is that while wearing a silicone screen protector, anyone can unlock these phones using any finger.

After the issue made the front page, Samsung issued a statement explaining how the phone's in-display fingerprint sensor could fail to accurately recognize a registered fingerprint. According to this statement, the Galaxy S10 and Note 10 smartphones incorrectly view “three-dimensional patterns on certain silicone screen protecting cases as users' fingerprints.”

As you can imagine this issue poses a serious threat for those who are using their phones to pay for shopping, so many banks have started to ban these phones not allowing users to pay with them via mobile apps.

Today, Samsung announced that a software update is now rolling out to Galaxy S10 and Note 10 phones, which should address the issue reported last month.

Samsung Electronics takes the security of products very seriously and will make sure to strengthen security through continuing improvement and updates to enhance biometric authentication functions.

If you're using one of Samsung's most recent flagship smartphones and already registered your biometric data, you should be notified for a software update in the coming days.

Related phones

Galaxy Note 10
  • Display 6.3" 1080 x 2280 pixels
  • Camera 12 MP / 10 MP front
  • Processor Qualcomm Snapdragon 855, Octa-core, 2840 MHz
  • Storage 256 GB
  • Battery 3500 mAh
Galaxy S10
  • Display 6.1" 1440 x 3040 pixels
  • Camera 12 MP / 10 MP front
  • Processor Qualcomm Snapdragon 855, Octa-core, 2840 MHz
  • Storage 128 GB + microSDXC
  • Battery 3400 mAh

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20 Comments

1. OneLove123

Posts: 1244; Member since: Aug 28, 2018

It was never a problem

3. iloveapps

Posts: 909; Member since: Mar 21, 2019

Lol if it wasn’t a problem then why do they need to fix it. Stop defending your beloved company for a service and feature they need to provide such as secure authentication.

4. treypoundz

Posts: 92; Member since: Sep 05, 2017

I'm still using the screen protector that Samsung puts on the phones. So wasn't a problem for me

5. mackan84

Posts: 609; Member since: Feb 13, 2014

“...so many banks have started to ban these phones not allowing users to pay with them via mobile apps.” It sure looks like it was a problem.

12. Taphius

Posts: 104; Member since: Aug 20, 2018

Someone steals phone-->puts screen protector on-->unlocks. That was the issue.

6. toukale

Posts: 662; Member since: Jun 10, 2015

Yep OneLove123 is calling Samsung liars because there was never a problem, lol. Where do those people come from? they take everything said about their beloved companies personally.

11. OneLove123

Posts: 1244; Member since: Aug 28, 2018

So, what has happened so far? People losing thousands of dollars? Anyone?

19. tedkord

Posts: 17452; Member since: Jun 17, 2009

If you buy a lock for the door of your house that any key can open, then just because no one has broken in yet, it's not a problem? You wouldn't demand it be fixed once you found out?

21. tedkord

Posts: 17452; Member since: Jun 17, 2009

Oh, the irony.

7. maherk

Posts: 6999; Member since: Feb 10, 2012

It was a problem, a major one! If a car can be opened by a cheap key other than your original key, I doubt you'll shrug it off like you're doing here. The vulnerability of this issue isn't as minimal as you guys want to portray, as it would only cost few bucks for someone who might get hold of your phone to hack it. Also, why would Samsung make sure to fix it this urgently if it wasn't a problem?

10. OneLove123

Posts: 1244; Member since: Aug 28, 2018

What has been the problems so far? I’ll wait for your answer.

13. maherk

Posts: 6999; Member since: Feb 10, 2012

You don't have to wait. I guess there's no problem and Samsung is lying about it and also about the software update they're releasing to fix this imaginary problem. Hope you're having a great time in La La Land.

18. iushnt

Posts: 3138; Member since: Feb 06, 2013

Do you mean consequences?

20. tedkord

Posts: 17452; Member since: Jun 17, 2009

The problem is hundreds of thousands of people's phones were vulnerable, exposing their private info and accounts. That's a big problem, and it's why Samsung fixed it so quickly.

8. MsPooks

Posts: 206; Member since: Jul 08, 2019

It was a problem; fair enough. But then again, absolutely ZERO people have had their phones broken into, or their bank accounts drained, and now the fix is out. Kudos to Samsung for the fast response.

9. OneLove123

Posts: 1244; Member since: Aug 28, 2018

Yep, that’s why it was never a big deal to me.

14. irossdrummer

Posts: 370; Member since: Jan 17, 2015

i swore samsung said not to put a screen protector on their phones bc it can mess with the sensor.. glad the problem was fixed but damn does anyone listen?

16. maherk

Posts: 6999; Member since: Feb 10, 2012

Except for the fact that they never said that someone can open your phone or you can use other fingers that aren't scanned. What they said was that the fingerprint scanner might not work with some screen protectors, as in it won't scan your registered fingerprints and log you in. I guess people do need to listen to what Samsung has said ;)

15. Poptart2828

Posts: 458; Member since: Jan 23, 2018

There was a problem. Thankfully it seems no one suffered because of it. Media made it into a big deal which warranted it but truthfully to exploit the security risk would have needed many stars to align themselves.

17. stferrari

Posts: 63; Member since: Dec 15, 2014

Kind of a moot point at this time. It has been fixed. Let's move on nothing to see here. And by the way kudos to Samsung for fixing what could have been a disastrous (could have been being the key phrase here) issue. To error is inevitable for all companies. It's taking responsibility for the problem and then how you respond to resolve the issue that that makes or breaks any companies reputation. Samsung did well in this instance.

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