Samsung responds to battery issue on the Galaxy Note 8 and Galaxy S8+

Last week, we told you that some Samsung Galaxy Note 8 and Samsung Galaxy S8+ units were getting bricked after the batteries were drained completely to 0%. Once these phones shut down, they could not be resuscitated by any method. While horrible news for the owners of affected models, at least we aren't seeing these handsets blow up, which is what happened last year when the batteries inside the Samsung Galaxy Note 7 failed. That led the latter to get recalled twice and finally removed from store shelves. Samsung took a hit in excess of a billion dollars because of this debacle.

At this point, the best thing that Galaxy Note 8 and Galaxy S8+ users can do is to avoid a problem is to make sure that they are charging up their batteries before they get down to 0%. Samsung is in the middle of investigating what is going wrong with these two devices. Ironically, after the Galaxy Note 7 explosions last year, the manufacturer said that it would begin the process of implementing an 8-point safety test for the batteries used in new Samsung handsets.

Right now, Samsung says that it has received only a small number of complaints. In a statement, Samsung said that it needs more information about affected devices If your Galaxy Note 8 or Galaxy S8+ won't restart after the battery completely discharged all of the power it was carrying, and the device won't turn back on, you need to get in touch with the company immediately to discuss what happened. Only when Sammy has enough information will it be able to make an intelligent and knowledgeable comment.


So far, we haven't heard anything about replacement models being sent out by Samsung. If your Galaxy Note 8 or Galaxy S8+ has been bricked after the battery was completely discharged, drop us a line in the comments section below.

source: WinFuture (translated) via MSPoweruser

Related phones

Galaxy Note 8
  • Display 6.3" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 64 GB + microSDXC
  • Battery 3300 mAh(22h talk time)

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102 Comments

2. Ralph.

Posts: 249; Member since: Dec 20, 2017

Looks like this was effected after the update...? I never update my phone ever.

51. ph00ny

Posts: 2052; Member since: May 26, 2011

Which update? I've done every update released from ATT and have let the device go to 0 and it still charges fine and turns on without any issues

4. PSAfromThisGuy

Posts: 146; Member since: Jan 16, 2017

I love the publishers choice of words each time I read something on the Note 7... "Explosion" and "blow up" ...?! hahah.... the media today is absurd... they make it sound like it was a bomb .... Last time I checked, these devices never exploded or blew up... they merely snap crackled and popped like Rice Krispies in milk...

21. Settings

Posts: 2943; Member since: Jul 02, 2014

ex·plode/ikˈsplōd/ verb burst or shatter violently and noisily as a result of rapid combustion, decomposition, excessive internal pressure, or other process, typically scattering fragments widely. show (a belief or theory) to be false or unfounded. Pretty much what you've said. It doesn't have to be cinema-like explosions. Just see comment #19.

39. MrShazam

Posts: 987; Member since: Jun 22, 2017

Don't mind them using that word, but what's their excuse for not using the same word when it occurs with the divine fruity's devices? It's definitely no better situation given how several have died from iphone disasters...

24. maherk

Posts: 6939; Member since: Feb 10, 2012

Go check the words they used whenever an iPhone "exploded", an iPhone catches fire, never the word explode

104. donfem

Posts: 708; Member since: Mar 30, 2011

I get pissed with their choice of words..."explode" "Blew up"... Anything which blows up never remains whole.

5. sunnyfpy

Posts: 288; Member since: May 12, 2013

Notegate

6. Furkan

Posts: 552; Member since: Feb 25, 2017

LG is better

105. donfem

Posts: 708; Member since: Mar 30, 2011

What makes it better?

7. Derekjeter

Posts: 1515; Member since: Oct 27, 2011

My moms S8 + was able to turn back on but after it did it restored to factory settings and erased all her data. Any idea how I can retreat all her data? Specially her texts. I don’t think she had any type of cloud services.

9. Boast_Rider

Posts: 535; Member since: Sep 14, 2017

I'm sorry buddy, but I think that's not possible on NAND.

79. Cicero

Posts: 1137; Member since: Jan 22, 2014

The only solution was to be on Samsung Account/Cloud and have ticked text backup option.

8. tempdogg74

Posts: 136; Member since: Jan 04, 2009

Phonearena y'all need to stop the bashing of Samsung. My Note 8 went to 0 percent battery power and still powered on after it charged up. I wanted to see if my phone had the issue it don't. THE NOTE 7 ISSUE IS OVER. MOVE ON.

18. Michlins

Posts: 9; Member since: Dec 31, 2017

Man am a Samsung fan and I can tell you that this threat is real

52. ph00ny

Posts: 2052; Member since: May 26, 2011

Same for me. Mine went to 0 twice and it worked without any issues

106. donfem

Posts: 708; Member since: Mar 30, 2011

They refuse to move on. Still angry their favorite iphone was caught cheating. They have to bring up the past to make a point.

10. cncrim

Posts: 1588; Member since: Aug 15, 2011

My s8+ have no problem turn back on after battery run to 0.

12. iushnt

Posts: 3122; Member since: Feb 06, 2013

The same happened to my mom’s Galaxy s4 zoom few years back.

14. Ralph.

Posts: 249; Member since: Dec 20, 2017

Happy New year 2018

15. BobbyDigital

Posts: 2125; Member since: May 29, 2014

No issues with my Note 8. Maybe its just as it says... A small number of handsets effected.

17. Michlins

Posts: 9; Member since: Dec 31, 2017

This is no joke. I recently bought a Note 8 from letgo only for it to be hard bricked. I angrily went on to curse the seller and accuse him of fraud not knowing it was Samsung issues. If you are reading this deadpool from letgo, just know am very sorry. $500 isn't a joke. Come on Samsung it's not funny

19. Alan01

Posts: 623; Member since: Mar 21, 2012

Here's the problem. I write about Apple's latest issue and its apology, but when I dare say something about Samsung, I'm a biased fanboy. By the way, other publications...most of them BTW...say the Note 7 Exploded. Alan F.

20. Lumbergh

Posts: 463; Member since: Feb 14, 2016

Alan, you're good. Some people can't accept truth.

32. maherk

Posts: 6939; Member since: Feb 10, 2012

Your choice of words give people that impression, you and your fellow writers on this site use soft words to explain any mess Apple has fallen into, while scaring the crap out of people whenever it's about Samsung's mess. And you're basically using the excuse that no journalist wants to use, the "the others do it to" excuse. Others don't translate to all, as plenty reported about this while not trying to be biased against or in favor of any OEM, AND let's say they all did it, why not break that rule and start by yourself and deliver it in a more professional way? Even with the bias and ads, this is still the #1 tech site I go to, because of the variety of the news here, but the bias in your articles needs a bit toning down, that's just my opinion.

49. Podrick

Posts: 1285; Member since: Aug 19, 2015

You guys are definitely biased, I remember one comparison article, although its not by you, I think it was Victor, where you wrote Note 8 being expensive as a con while iPhone 8 plus being less expensive as a pro. Lol, that is biased. Also Android trolls get banned quickly here with the exception of Techie and Hallyu who took time, meanwhile Apple trolls don't get banned for so long. That is bias.

75. Podrick

Posts: 1285; Member since: Aug 19, 2015

Correction: iPhone 8 plus being less expensive than iPhone X as pro

91. cocoy

Posts: 460; Member since: Oct 30, 2015

Hi Alan F., I can't blame you for using those words. Actually, that makes your article trending on PA's site which is a good traffic for the site and for the business as well. May I ask how many note 8 and S8+ are affected by this issue? Just to give us a complete info if you may. Thanks in advance.

99. roscuthiii

Posts: 2383; Member since: Jul 18, 2010

The bias isn't apparent in your coverage of topics itself as you've deflected to. It's in the adverbs and adjectives you use in relation to the topic when it's Apple or Samsung. Oh, and let's not even mention any unnecessary commentary made where you mention Apple positively or Samsung negatively for some strange reason. You should really cover any other topic other than these two, as when you do you're actually not a bad tech writer.

107. donfem

Posts: 708; Member since: Mar 30, 2011

The point is, your writings are biased. If you want to be objective and be seen to be, refrain from referring to the issue with Note 7 when writing about Note 8.

* Some comments have been hidden, because they don't meet the discussions rules.

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