New bug shuts down Bluetooth on the Google Pixel and Pixel XL

New bug shuts down Bluetooth on the Google Pixel and Pixel XL
You might recall the audio issue that affected some Google Pixel and Google Pixel XL units. At high volume settings, the audio sounded distorted. Eventually, Google admitted that the problem was a hardware issue, leaving a warranty replacement as the answer for those with a problem phone. The latest issue affecting the Google designed, HTC built handsets, has to do with a bug that is turning off Bluetooth without any input from the user.

On both Reddit and Google's Pixel community support site are comments from various Pixel owners complaining how their Bluetooth is toggling off without them touching the button. Google has yet to acknowledge this particular problem, which comes on the heels of an issue with the battery that Google has acknowledged. This problem causes certain Pixel and Pixel XL units to shut down when the battery shows that it has 30% of its charge remaining. A patch to fix this annoying battery bug is believed to be arriving soon.

The Bluetooth problem appears to have showed up following the dissemination of Google's February 2017 security patch, which sounds like more than a coincidence. First thing to do is to jump up and down in front of Google while waving your arms to make sure that they understand that there is a problem. Once you get them to admit that, getting them to send a fix should be a snap.

source: Reddit, Google via AndroidPolice

Related phones

Pixel XL
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 3450 mAh(32h talk time)
Pixel
  • Display 5.0" 1080 x 1920 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 2770 mAh(26h talk time)

FEATURED VIDEO

28 Comments

1. Plasticsh1t

Posts: 3101; Member since: Sep 01, 2014

So much for the price smh.

10. vincelongman

Posts: 5677; Member since: Feb 10, 2013

Lol PA still haven't realised that the sound issue is a software issue, not hardware The Feb update has a fix that fixes it for most people https://www.reddit.com/r/GooglePixel/comments/5slmk4/video_staticpopping_sound_bug_before_vs_after/

2. KRISTIJANJE

Posts: 68; Member since: Feb 16, 2015

Least reliable flagsihp of 2016.

8. trojan_horse

Posts: 5868; Member since: May 06, 2016

I don't think so, the least reliable flagship of 2016 was (in generall) the Note 7, not the Google Pixel phones.

13. marorun

Posts: 5029; Member since: Mar 30, 2015

Samsung S7 is much less reliable. Even iphone 7 is less reliable.

17. Leo_MC

Posts: 7221; Member since: Dec 02, 2011

You have got to be kidding; how is iPhone 7 less reliable?!

20. mikehunta727 unregistered

Lmao the iPhone is probably the most reliable at the moment actually. My 7 Plus literally hasn' crashed or froze in months, apps never quit on me, I havent had to restart my device in weeks unlike Android devices that need near daily restarting, including the Pixels even on 7.1.1

23. trojan_horse

Posts: 5868; Member since: May 06, 2016

"Lmao the iPhone is probably the most reliable at the momentactually" Do you realize that you're talking out of your own user experience with the iPhone and Android phones, right? So, marorun could as well be talking about his own user experience, when he said the Galaxy S7 and iPhone 7 are less reliable than the Pixel XL. Otherwise, if marorun was talking in general, then he's mist definitely wrong!

24. mikehunta727 unregistered

Actually statistic's also back up what I am saying. Blancco tech Group has said iOS has been more reliable for quarters on end vs Android, Android for the first time had pass Apple and iOS in their statistics in Q2 2016 this year Past 2 quarters Android has been "more reliable" in their stats but there was the influx of iPhone 6's with touch disease contributing to that increase Also, http://www.forbes.com/sites/shelbycarpenter/2016/09/27/android-nougat-more-network-crashes-ios-10/#26e8c73879d6 3x more vulnerabilities found in Android last year vs iOS. IOS 10 being 6-7x harder to crack then Nougat.

25. mikehunta727 unregistered

Marorun has gone on record countless times on this website saying ridiculously crazy things. Around the S6 time, he said he had customers come into his cellphone store with "melted Cases to Galaxy S6, it over heated, but no customer came in with issues with their HTC M9's) which had OG S810, said Exynos chips are not better then Snapdragon, etc

28. dsDoan

Posts: 235; Member since: Dec 28, 2011

If an Android device requires daily rebooting, it's either a lemon, or a low-end, cheaply made device. I've gone through an LG Optimus One, a Galaxy S3, and now Pixel. I never rebooted any of them, aside from after system updates.

29. mikehunta727 unregistered

Very well known that many versions of Android before had memory leaks in them, including Lollipop and Marshmallow. After a few days, it would build up and although while a restart wasnt absolutely nessacery, it actually sped things back up again with a restart and the memory leak is now gone for a few days/week, things would slow down just a bit and a restart fixed that.

30. dsDoan

Posts: 235; Member since: Dec 28, 2011

I'm not claiming there are not, or have not been issues, but to make a blanket statement, such as "Android devices require near-daily restarts" is hyperbolic. A quick Google search would remind us of iOS' own history of memory leak issues. Both platforms have issues, but both platforms are quite stable in their current state.

3. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

...and people go wild when some bug hits devices like OP3(T), Mi5, Axon like its the end of everything.

5. medtxa

Posts: 1655; Member since: Jun 02, 2014

lol Right

15. NarutoKage14

Posts: 1318; Member since: Aug 31, 2016

I'm quite confident in saying that iPhones suffer from more bugs than all Android phones combined. Considering there's only 1 or 2 new iPhones a year versus 1000 new Androids a year, that's saying something. Still, bugs can be a royal pain regardless of what device you use.

18. Leo_MC

Posts: 7221; Member since: Dec 02, 2011

A wrong thing is wrong no matter how it is said: whispered or with confidence.

21. mikehunta727 unregistered

I know for a fact that your wrong. There is many many bugs in Android still and thousands of different Android deviced with their own unique bugs and glitches due to their skins/coding/etc. Also almost 2-3x more vulnerabilities found last year in Android vs iOS

4. Wiencon

Posts: 2278; Member since: Aug 06, 2014

I still can't accept the ditching of Nexus brand, 6P was seriously in the top of the best Android phones ever IMO, and it was incredibly beautiful. Pixel looks like Chinese phone for 7-year olds and as it seems it isn't near as polished as previous generation

6. medtxa

Posts: 1655; Member since: Jun 02, 2014

it's still google phone, or not because what I see is just HTC phone.

7. trojan_horse

Posts: 5868; Member since: May 06, 2016

No... the Nexus 6P wasn't aesthetically beautiful, man.

9. vincelongman

Posts: 5677; Member since: Feb 10, 2013

And lets be honest, Nexus phones have always been buggy -former Nexus 5 owner (still loved it, it was an unbeatable value buy in 2013)

12. Wiencon

Posts: 2278; Member since: Aug 06, 2014

Well to me it was

22. mikehunta727 unregistered

I liked the 6P a ton besides the structural integrity of the device, I had 2 bend on me by the volume rocker, (the frame of the device that went around the display, was just a free floating frame not screwed into anything) and both times over the course of months, it warped by the power button for me. But beside that, I really enjoyed it alot and I also thought it looked great, I had a aluminum one

14. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

According to other websites, it's not only the Pixel phones, but any phone running the Google Dialer app.

16. zendeavour

Posts: 11; Member since: Nov 03, 2016

LOL. Meanwhile my BlackBerry Passport Silver Edition keeps rocking.

26. JoshN

Posts: 202; Member since: Apr 01, 2015

My Nexus 5X recently started doing this aswell ???

31. Rocky1978

Posts: 41; Member since: Jul 09, 2014

Meanwhile, my Pixel XL keeps chugging along with none of these issues. Just sayin.....

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.