Mystery caller survey shows U.K. carrier reps are mostly knowledgeable about Windows Phone

Mystery caller survey shows U.K. carrier reps are mostly knowledgeable about Windows Phone
A mystery caller survey was done in the U.K. with a call made to each of the five top carriers in the region. The caller pretended to be interested in a Windows Phone handset with a budget not higher than $31 per month. Out of the five carriers called, three were given a 4/5 for knowledge about the platform. One rep was given a 2/5 and another scored a perfect 5/5. The latter rep happens to own the Nokia Lumia 1020 and is a huge Windows Phone fan.

The most important aspect of the survey was the discovery that none of the reps tried to convince the mystery caller to buy an Android flavored phone, or an Apple iPhone. Back in 2011, a secret shopper went into Verizon, Sprint and AT&T stores in Boston, and the rep in each store tried to dissuade her from buying a Windows Phone 7 handset. A year later, mystery shoppers went into AT&T stores seeking the Nokia Lumia 900 and were told that "Windows Phone is alright, but it’s no iPhone." Keep in mind that the specs and features gap between Windows Phone and Android and Windows Phone and iOS were a lot wider back then than they are now.



source: MobileNews via WMPoweruser

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