JSS15Q update did not totally resolve touchscreen issues for some Google Nexus 7 (2013) tablets

JSS15Q update did not totally resolve touchscreen issues for some Google Nexus 7 (2013) tablets
Last month, we told you how some Google Nexus 7 (2013) users were having issues with the touchscreen on the tablet. These issues included double taps, ghost taps and overall erratic behavior from the touchscreen. Other issues were found with the GPS. The issues gave Consumer Reports a reason to recommend that readers refrain from purchasing the slab until all of the problems were fixed. That was despite the publication's glowing review of the tablet's display.

Google sent out what is known in certain social circles as the JSS15Q update. Yes, as guests at an exclusive party consumed caviar, they talked about multimillion dollar deals, their beach homes in the Hamptons, their hired help and the JSS15Q update.

While the update was believed to fix all of the problems that were afflicting the tablet, that hasn't been the case. Some new buyers of the tablet are still having problems with the screen even after the update is installed. Some are speculating that the problem lies with incorrect calibration, which could be fixed via another update.

The worse case scenario is that a grounding issue is the reason for the touchscreen fiasco and that could not be solved with a software update. The idea that this is a grounding issue comes from some of the Nexus 7 (2013) screens which work perfectly when held or plugged in, but suffer ghost touches and have erratic behavior when lying on a flat surface.

Google continues to investigate the problems. If you do own a Nexus 7 (2013) experiencing touchscreen issues, we recommend that you return the tablet for another unit.



source: YouTube via AndroidAuthority

Related phones

Nexus 7 (2013)
  • Display 7.0" 1920 x 1200 pixels
  • Camera 5 MP / 1.2 MP front
  • Processor Qualcomm Snapdragon S4 Pro, Quad-core, 1500 MHz
  • Storage 32 GB
  • Battery 3950 mAh

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40 Comments

1. MCrapp

Posts: 318; Member since: Apr 07, 2013

I don't have any issues with the Nexus 7(2) but some problem with dolphin browser(flash player don't work all the time) And one more thing Asus fix Backlight Bleed!!! And that screen is beautiful (not like Amoled or Sony xperia Z Tablet,but Nice!!!)

39. Trex95

Posts: 2381; Member since: Mar 03, 2013

Nexus 7 2 screen better than any Amoled or xperia Z tablet it's IPS LCD true HD.

2. Mxyzptlk unregistered

I really wish Google would invest more in quality control of their products. That'd eliminate many of these problems.

4. LetsBeHonest

Posts: 1548; Member since: Jun 04, 2013

I agree even if your a iPhone fanboy. but most phone have lots of bugs even S4,iPhone. at least it's a software problem which can be solved by another update. by the way its still a great value for money, cant deny that fact

16. Mxyzptlk unregistered

You agree and yet you couldn't pass up the chance to bring up the iPhone in such an irrelevant way.

17. LetsBeHonest

Posts: 1548; Member since: Jun 04, 2013

Dude...don't be so negative.... It was just an example. Besides i like iPhone. i just meant some issues like this happens to most high-end phone including iPhone and S4, so it's not big thing happening to a very affordable tablet.and I have no intention on insulting iPhone at all. Lol

6. XperiaFanZone

Posts: 2277; Member since: Sep 21, 2012

As if Apple has quality control. They've had like 10 versions of ios 6.0/6.1!

15. Mxyzptlk unregistered

Because Jellybean has never had any problems. Apple is swift to fix any issue that arise in their software. You can't deny that Apple has far better quality control. And before some ignorant person mention antennagate, that was an overblown issue that never really was a major problem if you had a case or if you weren't trying to squeeze the phone to death. Xperia, let's not even talk about device problems. Based on your name I can see you're a fan of Sony devices. You really want to go there?

18. ph00ny

Posts: 2031; Member since: May 26, 2011

um proximity sensor issue wasn't fixed until several versions. Swift? maybe for some issues but let's not act as if apple isn't immune to issues. Also google doesn't build their own devices

20. sprockkets

Posts: 1612; Member since: Jan 16, 2012

And let's also ignore their battery life issues and wifi issues that took several patches to fix last year. Hey, you brought up anntenagate! Glad you did, cause apple fixed it by redesigning the antenna properly. Only took a year for that fix to come about.

22. Berzerk000

Posts: 4275; Member since: Jun 26, 2011

Also, antennagate wasn't as hard to replicate as you are saying. All I had to do was casually pick up my iPhone 4 off a table for me to lose signal.

28. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

It was possible to replicate the issue in an Apple store with the demo units. That was what ultimately drove Apple to pay for free bumpers.

25. XperiaFanZone

Posts: 2277; Member since: Sep 21, 2012

Not as much as ios had problems.

34. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Since you don't seem to realize what most people do, ANY & ALL devices can have issues. When you're talking millions of devices sold, there are going to be issues, that's life in the real world. Sorry I had to expose you to it. As far as QC and how fast they take care of issues, in this case QC would be on Asus' shoulders if it ends up being a hardware issue. If it is a software problem, THEN it's on Google. The reason they most likely started with software as a possible culprit, is with hardware you need to return the device, and NO company wants that. As far as how fast they handled it, their first go took around a week. If you think you can do better then you have room to speak, otherwise your just trying to start stuff. When trying to fix an issue there are so many variables that it takes time to fix. Plus you have to ensure that the changes you made to the software don't negatively affect some other part of the OS or devices that weren't affected in the first place. Despite Apple's overuse of the word "magical", bug fixes are seldom so. BTW, the reason some people bring up Apple when replying to you is they know that as far as your concerned, Apple can do no wrong, real world experiences to the contrary.

7. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

They're selling a device comparable to the ipad mini for almost half the price, what do you expect. If it does turn out to be a grounding issue, it would still be under warranty, so the customer is ok. Didn't have either issue on mine but glad they're not ignoring the problem like some companies do.

11. KingKurogiii

Posts: 5713; Member since: Oct 23, 2011

comparable? the 2nd Gen N7 is better in every way except for build quality.

14. Mxyzptlk unregistered

Better at causing issues and giving consumers headaches, yeah.

23. KingKurogiii

Posts: 5713; Member since: Oct 23, 2011

says you. i've had no headaches since i brought this thing home. maybe you should get one yourself. it's only $230. you may be enlightened.

29. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

If Mxy were to be enlightened, he would run the risk of having to acknowledge he has been living a lie. Things go downhill from there.

35. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Don't even get me started about my experiences with Apple causing issues and giving me headaches! Due to a problem on their end, the fix would cost around $100, and they expected me to cover that even though, it was their issue. My idevice wouldn't recognize me after they serviced it & as a result I lost my itunes content. Their solution? Redownload it on my dime & hope that solves it! Oh yeah, they're MASTERS at taking care of their customers' problems! When you can admit that Apple is prone to these problems as well, you may come off as a bit more credible.

3. jove39

Posts: 2146; Member since: Oct 18, 2011

No issues here...I am not sure but there is more to this issue than what Google thought! Google should release another update in few weeks...or replace/fix faulty units.

5. daniel_bargs

Posts: 325; Member since: Nov 27, 2010

This is unacceptable for a global brand like asus and google. Or maybe this was a problem on Fedex's side? Maybe they were throwing cargoes like pillows.

8. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Here let me tell you something that no one has said to you before: there's no perfect product. So get off the high horse and realize every device has issues at one point.

9. xtian1103

Posts: 364; Member since: Feb 11, 2012

and how are they expecting people to buy this tablet with all these problems?

19. ph00ny

Posts: 2031; Member since: May 26, 2011

What portion of the product sold has this issue? These things tend to seem like a larger issue with more popular products.

10. mclifford81

Posts: 89; Member since: Jan 26, 2010

Ever since the update my screen scrolls on its own which is annoying.

12. KingKurogiii

Posts: 5713; Member since: Oct 23, 2011

mine has issues every once in a while but it's not bad. is this problem persisting with people running custom ROM's? o:

13. Taters

Posts: 6474; Member since: Jan 28, 2013

Mine seems to work fine before and after the update. However, I haven't been using it much because I don't have my case yet and I still mainly use the Nexus 10. Nexus 7 fhd is mainly for reading books and when my Nexus 10 battery is dead.

24. KingKurogiii

Posts: 5713; Member since: Oct 23, 2011

i'd prefer to use the Nexus 10 too which is why i just bought a 16GB 2nd gen N7 because it's just going to become my Work Tablet when i get the 2nd gen N10. ;D

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