JD Power and Associates says T-Mobile customers are the happiest when it comes to customer service

Next time you see someone with a smile on their face after talking to the customer service department of their wireless carrier, odds are that this person is a T-Mobile subscriber. That's according to JD Power and Associates, who ranked the customer service experience of U.S. wireless carriers. On a scale of 0 to 1000, T-Mobile scored 802 points in JD Power's survey, edging out AT&T. The latter finished with a tally of 800. Of the four major U.S. carriers, only those two received the maximum five Power Circle ratings points from consumers. Verizon's score of 786 was two points below the average of full-service carriers, and Sprint was last with a 755 tally.

The top customer service experience among non-contract carriers came from Virgin Mobile. The latter achieved a 770 score in the survey, followed by the 765 attained by Cricket. Boost Mobile was next with 762. The trio of pre-paid carriers each received the maximum Power Circle rating of five from consumers. MetroPCS scored 751, indicating that it has not yet completely immersed itself with the 'customer first' culture of parent T-Mobile.

In a related story, T-Mobile announced today that its revised customer app for iOS is now available in the App Store. The app already had been rolling out to Android users, and allows T-Mobile subscribers to quickly change plans and monitor their account. The app shows data usage, EIP balances and can be used to make a payment.


source: JDPower, T-Mobile