Google adds Messaging functionality to Google Maps

Google adds Messaging functionality to Google Maps
A screenshot posted by Reddit member sanju2cool (via BGR) reveals that Google has rolled out a new messages feature for the Android version of Google Maps. The Messages tab allows Map users to engage in IM conversations with businesses. It isn't clear how many companies are taking advantage of this new feature yet. When we tapped on the Messages listing in the Google Maps settings, a page comes up that says users can contact businesses by tapping the "Message" button on their Google page (see image at the top of this article).

With all the messaging apps available to Android users, adding this feature is not an attempt by Google to add another app you can use to chat with friends and family members. The feature has a more specific use, such as finding out information about a store or local business that can't easily be found on its website. And sometimes it isn't so easy calling businesses on the phone. Have you ever tried to reach someone at Home Depot or Walmart with a phone call?

One Reddit user notes that he is in charge of the online marketing for a nightclub and has the Google Maps Messages feature enabled for this business. While he says that Google Maps users often visit information about the club on Google Maps, he has yet to field a message from a Maps user. He wonders whether that is because Google has yet to promote the feature, or it is because a nightclub isn't the kind of business that this new feature is designed for.

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6 Comments

1. gamehead unregistered

I mean I'll take it but it's a weird feature

2. Vokilam

Posts: 1111; Member since: Mar 15, 2018

It’s like a 5 year old that likes to mix milk and tomato into one cup and see what happens. I rather call the business, pretty sure businesses will just automate the replies (if they even attempt to use this) - basically “press 2 for hair products” but text messages.

3. AbhiD

Posts: 613; Member since: Apr 06, 2012

Lol, google is turning Maps into full fledged social media app in itself. Perfect example of priorities gone horribly wrong.

4. lyndon420

Posts: 6518; Member since: Jul 11, 2012

Hey...at least up here in Canada it's still an accurate form of navigation. If I walk out my front door and venture a few blocks away I won't find myself suddenly in Syria or Saudi Arabia lol. Uhmmm...wait....I take that back....

5. Vokilam

Posts: 1111; Member since: Mar 15, 2018

Is that where you’re from?

6. michaelny2001

Posts: 319; Member since: Aug 01, 2012

i think google should implement the same functionality as waze. then it's game over for all others. it works with android auto, u know where the cops are, etc.

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