EVO 4G owners getting un-glued by faulty screen construction?

This article contains unofficial information.
EVO 4G owners getting un-glued by faulty screen construction?
Some EVO 4G owners are complaining that their bottom screen is becoming unglued to the rest of the phone. This might be a problem with faulty glue or an issue with manufacturing. If the problem is not rectified, harmful dust could enter the inside of the phone through the opening where the glass should be sealed tight against the body of the device. If the glass is separating from the body of the phone, it may result in some of the backlight bleeding out of the unit. If you notice that your EVO is leaking some light from the bottom of the phone, you could have an issue with your screen.  Press on the display at the bottom near where the light is and if it stops leaking, then you and your phone could be having separation anxiety-the glass is separating from the phone's body and it is making you anxious. Returning the phone to the place of purchase before 30 days expires would seem to be the rational thing to do, but for those who can't give up their specific model, you can do what one ambitious EVO 4G owner did and use black silicone caulk to fill the gap and fix the screen. To find out how he fixed the display and got rid of the light leakage on his phone, click on this link. If you bring your phone back to the retailer, remember that this model is very hard to find in stock right now and diverting inventory to cover faulty units is just going to make matters worse. No comment yet from HTC. If the glass on your EVO 4G is not sticking to the phone, let us know how you plan on correcting the problem.

HTC EVO 4G Specifications | Review

source: AndroidForums via HTCCommunity



1. macron2000

Posts: 81; Member since: Sep 07, 2009

Say it ain't so! But it is, this could potentially be bad news for Sprint, customers, and HTC. Trying to mass produce phones in such a short period of time could mean even more of this. Really a shame for such a nice device.

9. rwolf1984

Posts: 536; Member since: Jun 06, 2009

yes, that is a shame...There is no data about how many models are affected or any comment from HTC. it could be isolated. HTC is manufacturing tons of handsets. Look @ all their releases so far this spring/summer...HD2, EVO, MyTouch Slide, Incredible in the US...

11. BlackberryUser

Posts: 609; Member since: Jun 26, 2009

I have an Incredible with NO problem at all. It seems to clearly say the issue is only been found so far on the EVO.

16. Striker13084

Posts: 128; Member since: Mar 30, 2009

This is a familiar story, a Sprint phone with light coming from behind the screen. Hmmmmm? Where do I remember this from? OH, thats right! A year ago with the launch of the PALM Pre. Makes you wonder if it's the manufacturer or the carrier's demand. When the Pre Plus came to verizon it was an excelent and well built device.

19. jbroots3

Posts: 104; Member since: Jan 29, 2010

Funny that you point that out on your incredible. 1st gen phones that are mass produced usually see some sort of chip-in-the-paint, so to speak. Didn't the incredible have a touchscreen sensitivity known-issue? Just a thought... not that a screen seperating is justifyable... or common...

20. jbroots3

Posts: 104; Member since: Jan 29, 2010

@striker13084 'sprint is not a phone manufatcurer, and Verizon released the Pre Plus almost six months after Sprint's release. I would sure hope that Palm would figure that out within six months.

2. cellgeek82

Posts: 518; Member since: Dec 20, 2009

In my opinion, I think Motorola has an upper hand in the Android market. People critisize Moto but you have to admit one thing, when Motorola puts their full effort into something, it come out really good. HTC seems to be having too many hardware issues with their devices. Look at the EVO with the screen, Nexus One with 3G issues and other things, and the Eris just had a cheap screen if you ask me. Most Android devices try to make a very sharp screen but the Eris's screen amounted to a basic smartphone. Motorola is cheapening their dumbphone lineup, which is stupid, all because they're putting their efforts to the smartphone market. But they need to remember where they came from. They need to make all their products great so their reputation will continue to grow. Until HTC improves on hardware I think I'll stay with Motorola.

3. ILOVEIPHONE25 unregistered

I completely agree with you, I have felt the motorola droid and it feels nice and structural sound.

4. anthonygolovey

Posts: 44; Member since: Dec 30, 2009

I disagree i have an HTC Incredible and its awesome doesnt scratch the back cover doesnt come off, i use to have a Motorola Droid and had to get it changed like 5 times because of different type of problems and no problems with my HTC. I believe that HTC is way better quality as well as reception, droid had bars going up and down like a roller coaster ride, and call quality in htc is much better, look at some review on the HTC vs MOTO and u shell seee. HTC INCREDIBLE OWNS

5. tuminatr

Posts: 1126; Member since: Feb 23, 2009

dont know, you just dont see problems with the motorola droid. HTC is good but I think moto pulled off a stellar device. Cant wait to get my hands on the Droid X and droid 2

12. BlackberryUser

Posts: 609; Member since: Jun 26, 2009

I can't speak to the quality of any other device, but the Incredible seems pretty sound. A couple software glitches to be expected with a new OS, but a great phone. BTW... If you call into customer service you can order the 2150mAh battery, wasn't available online when I checked last.


Posts: 1459; Member since: Mar 09, 2010

Moto as made smoe junk phones my frineds. Go back to the launch of that piece of shit the Star Tac! So far I have no issues with my EVo's dispaly. Also we dont know the amount of issuesthere maybe before we start hoisting as fail flag. Any way I m crossing my fingers lol

6. htcrocks87

Posts: 1; Member since: Jun 13, 2010

I am so glad I wasn't the only one having this problem. I will be taking my evo into the store first thing tomorrow morning, hopefully they will be able to figure out something to do for me. If I wouldn't of never stumbled onto this article I would of just let it go, and it would of probably got worse over time, so thanks a bunch!! Hopefully I will have good news tomorrow!!

13. BlackberryUser

Posts: 609; Member since: Jun 26, 2009

They will come out with a fix, it's just a matter of when. Taking it back has some advantages, but really you have a 1 year warranty on it that would cover this.

7. Dark Asgard

Posts: 44; Member since: Apr 01, 2010

Not true, i can push in the back i think protective camera piece and the back cover is a little off, it freezes some times but i think thats android, since iv'e restored it though it runs great, and i bought a good case and clean it, it has a screen protector, on the other hand you are right, moto has the best build quality as seen in the droid and the moto x looks solid. Htc has work to do, motorola mass produces and does fine and htc just doesn't do the same. IN my opinion at leaste

8. HockeyDood

Posts: 80; Member since: May 14, 2010

Apparently I have this issue on my Evo but I never knew it until I took the Body Glove case off my phone since the bottom edge of the screen is covered by the case. Oh well, I'll exchange my phone in a week or two when stock comes back up. No biggie.

10. dswatson83

Posts: 56; Member since: Jan 13, 2010

have not seen this yet but i'm watching my screen closely

14. BlackberryUser

Posts: 609; Member since: Jun 26, 2009

Can someone give me a clear concise list of the benefits of HTC Sense UI vs Motorola's version? I hear Motorola does bettery in hardware and with a 2gHz processor I'm likely to jump ship, but want to know the differences. I'm new to the Droid OS, before the Droid I've mostly had Blackberries. (I still have a Bold on AT&T).

15. cc16177

Posts: 312; Member since: May 09, 2010

There is really no huge benefit to Sense UI, it's just different. I could be wrong in this but I have owned several phones with Sense UI and while I LOVED it at first, after owning the Motorola Droid since launch day I would never use Sense again... I even have a ROM on my Droid that gives me Sense UI and I stick with my 2.1 ROM without Sense. Motorola has said they are releasing a new Android phone by the end of the year that will be sporting a 2ghz processor, and i'm very excited for it. I work for Verizon and see Motorola and HTC phones sold every day, and prior to the Moto Droid I was a die-hard HTC fan, but the Droid has changed that.

18. networkdood

Posts: 6330; Member since: Mar 31, 2010

Any one model phone can have issues and you, unfortuantely, would be the next unluck victim. For every 10 people who love their phone and have no issues, there will always be that one person who is unlucky to have problems.

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