Apple issues statement regarding third-party battery replacements for iPhones

Apple issues statement regarding third-party battery replacements for iPhones
Last week, the folks over at iFixit discovered that Apple introduced a software lock in iOS, which will prevent iPhone users from checking the health of the battery if it was replaced by an unauthorized third-party.

Instead of showing them the health of the iPhone battery, a message would pop up that would inform them that such information is not available: “Unable to verify this iPhone has a genuine Apple battery. Health information not available for this battery.”

Moreover, the message would pop up even if the battery would be replaced with a genuine one from another iPhone, and the reason is that the chip used in newer iPhone batteries includes an authentication feature that stores the info for pairing the battery to the phone's logic board.

There were so many iPhone users who voiced their disappointment about Apple's approach that the company felt the need to issue a statement on the matter to iMore, which you can read below:


Obviously, that doesn't solve the “issue,” but at least it sheds some light on the reasoning behind Apple's decision to include a locking software for third-party iPhone battery replacements. Many will not like it, while others will feel Apple's explanation is enough to quench any fears they might have had.

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31 Comments

1. D34ever

Posts: 236; Member since: Jul 14, 2018

It's called corporate greed. Pure and simple.

3. blingblingthing

Posts: 982; Member since: Oct 23, 2012

You're changing it wrong!

4. Mike88

Posts: 438; Member since: Mar 05, 2019

It’s actually helping customers as apple batteries are pretty expensive and a greedy service guy may put a counterfeit battery in your phone while charging full price so it’ll help people to have genuine battery installed properly. Most apple customers already get their iPhones serviced from authorized service providers only so that’s not their target.

10. oldskool50 unregistered

You are galactic ally amazingly crazy. Dude. APPLES BATTERIES ARE NOT EXPENSIVE Apple simply charges you and arm and aegis for them. Please go online and see what an original OEM part of for any iPhone model and the battery itself is usually not even above $25. Why should have to pay Apple $100 to.install a $25 part? This is the same thing car dealerships do. Its their car! They wanna charge you more money to bring their car they made to them for any repair, for the same repair I can get elsewhere for less money? Why should I pay my dealer $60 for an oil change I can get at Jiffy Lube for less? They do the exact same thing. For you to sit their and just lie and say Apple batteries are expensive is complete bull and you know it.

11. oldskool50 unregistered

You have a right to repair your own product. And Apple shouldnt be making it harder for you to do so. Car companies are doing the same where now cars are harder to self repair, because repairs can. Ring in lots if cash.

16. TheOracle1

Posts: 2340; Member since: May 04, 2015

@Mike88, you have a serious affliction regarding Apple. iPhone batteries are already known to be subpar and the original "issue" arose because they use mediocre batteries to start with. Tell us another OEM that's had to do throttle, replace or manipulate their batteries like this on such a large scale (the Note 7 was a one-off before you even go there). Stop burying your pea-brain in the sand.

19. sgodsell

Posts: 7605; Member since: Mar 16, 2013

"It’s actually helping customers as apple batteries are pretty expensive and a greedy service guy may put a counterfeit battery in." I lol. Batteries are really cheap. If Batteries were as expensive as you make them out to be. Then why is Amazon and some others able to sell Lithium ion 20,000 mha portable power packs with multiple USBC and USB A ports, Quick charger 3.0 support for only $30 USD? Please do tell Mike88?

18. mel0524

Posts: 87; Member since: Mar 02, 2017

Hi Mike, FYI. Even though someone installed original apple battery on your iPhone as long he /she is not authorized by apple to repair your in bad luck you know why? Because You will still not see the battery health lol that is called greed!

32. tedkord

Posts: 17489; Member since: Jun 17, 2009

Apple batteries are expensive because of the Apple tax. They're no better than other batteries. It's greed.

6. apple-rulz

Posts: 2198; Member since: Dec 27, 2016

Best thing you can do, is don’t buy Apple products, and if you have any currently, sell them. Don’t support greedy Apple!

22. Vancetastic

Posts: 1799; Member since: May 17, 2017

I just sold my iphone X!

33. tedkord

Posts: 17489; Member since: Jun 17, 2009

The best thing I've done over the years is not buying the iPhone (except to resell it at launch). I've consistently gotten a better device for less money.

2. blingblingthing

Posts: 982; Member since: Oct 23, 2012

Have to pay a toll to stay in this ecosystem. And before anyone falls for the safety concern part, they know they sold a billion phones, so battery replacements are the next order of business.

7. oldskool50 unregistered

Speaking of batteries, certain models of the Macbook Pro are being banned from airlines because the battles pose a fire threat. Louis Rossman is talking about it on YT. Potentially if a TSA agent doesn't enforce the rules, potentially a plane can be downed again by an Apple product. Yet I see no PA article about it. Hmmmmm!

8. mackan84

Posts: 650; Member since: Feb 13, 2014

Because it’s laptops?

21. oldskool50 unregistered

So. This is suppose to. E a tech site. How much you wanna bet that if it was a Microsoft Surface, or a Samsung Book or some other brand that makes tablets that run Windows or Android, it would been on this site Especially if the product was made by Samsung. Samsung designed and built the Burg Khalifa. If one if the floors caught on fire, they would post it and bring up the Note 7 as an excuse to mention it again. Trust me, you haven't been here long enough to see all bias from posters a d writers alike. Its really sad too. Because all tech is here for all to enjoy. And if we see an OEM potentially ripping off a customer, regardless if I am a direct customers or not. We should all be ripping them because it is wrong. But these stupid fanboys will support the BS if their OEM of choice and then point fingers at another.

26. mackan84

Posts: 650; Member since: Feb 13, 2014

To be fair isn’t that ban from flights in response to Apple recalling batteries on the MacBook Pro 2015 a week ago? Did PA report that news first? No I haven’t been here longer then 2014 and haven’t bothered to comment until recently because another tech-site in Sweden went down. All OEMs tries to rip us off but Apple is trying hardest, I don’t know the full story about MBP 2015 but wasn’t it a free battery-change with that story?

31. Back_from_beyond

Posts: 1477; Member since: Sep 04, 2015

It seems to me that this sort of thing happens a lot to Apple and considering they charge nearly twice as much for the same hardware, something like a faulty battery because they went cheap on it, seems to warrant a free replacement.

25. lyndon420

Posts: 6899; Member since: Jul 11, 2012

And PA posted an article about a $999 desktop monitor stand?

9. oldskool50 unregistered

Apples statement says: Even though we put cheap Chinese batteries in your phones, we are going to prevent you from buying the same cheap Chinese batteries from a anyone else. Not only that, if you already have replaced them, we aren't gonna let you see their status because you didn't buy it from us. We want all.our stuff only repair by us and if you go against it, we will make it harder for you to do it. Even if you remove a battery from the exact same model, we have rigged it to act as if it's not an original battery We are the only ones that can reset the hardware. Deal with it! Signed, Tim Cook screws you again!

14. cmdacos

Posts: 4334; Member since: Nov 01, 2016

Hopefully car makers start making my car safer by demanding their tires get installed.

15. mel0524

Posts: 87; Member since: Mar 02, 2017

Now, is a new thing from apple. If you want to sent your iPhone to apple for repair that has broken camera, broken screen, or anything that they can still able to check your iPhone data ( on their diagnostic tool ) their tool will detect that your battery is not installed by authorized repair shop, now they have the reason not to accept your iPhone for repair or replacement.

17. darkkjedii

Posts: 31677; Member since: Feb 05, 2011

iloveapps and Leo are protesting those, who protest Apples greediness on this issue.

23. Vancetastic

Posts: 1799; Member since: May 17, 2017

Mo money, mo money! Seriously, that's a lame explanation, in my opinion.

24. oldskool50 unregistered

We all.know that dealerships makes more money on service vs sales. Because once they sell you a car, there is no guarantee you will come to the same dealer where you bought it. But of course they are hoping you will whixh is why they may offer maintenance deals to insure you come back. I dont have an issue with that. The problem.is they should charge less to encourage you to come back and ain e they ha e the original parts, they do have some advantages. But why should I get ripped off on the installation and labor, when someone else dows it for less money. Then dealers try to lie a d say you cant get your car serviced somewhere else because you could void the warranty. Just like Apple. When the fact is, as long as they are a ASE certified tech or shop, they can work on your car. But it is still at your risk. But dealers have screwed repairs and Louis Rossman has shown Apple has acrew repairs many times. Lots of oems have done things to ensure they get more money from you. But Applenis the only one that goes out of their way to. Ot only make more money, they do it in anticompetitive ways, and charge far an away to much money.

27. mariosraptor

Posts: 185; Member since: Mar 15, 2012

Go home Apple. You're drunk.

28. mariosraptor

Posts: 185; Member since: Mar 15, 2012

Let people check it while stating that can't verify its genuine type.

29. mariosraptor

Posts: 185; Member since: Mar 15, 2012

And not all people live in the US where you have 1800 repair centres. In the rest of the world there are a few to none.

30. almostdone

Posts: 450; Member since: Sep 25, 2012

Good news. Apple"s greed has already started to sink their own business. Instead of focusing on innovation they just try to pocket pinch. Customers even the sheeps will eventually wake up and ask themselves why we are being screwed.

* Some comments have been hidden, because they don't meet the discussions rules.

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