Apple blocks iPhone feature if you go elsewhere to replace the battery

by Alan Friedman / Aug 07, 2019, 10:38 PM

Apple blocks iPhone feature if you go elsewhere to replace the battery

Apple is looking to prevent iPhone users from having aftermarket batteries purchased and installed on their handsets. According to iFix it (via 9to5Mac), unless the original battery on an iPhone is replaced by Apple itself, a message will appear in Settings > Battery under Battery Health. The message will warn you that the battery needs to be serviced and usually appears when the battery on an iPhone is weak enough to negatively impact the performance of the phone. But now the message is appearing even if a new battery has been installed- unless it has been installed by an Apple Genius or an authorized service provider.

So far, this has been seen only on the Apple iPhone XS, iPhone XS Max, and iPhone XR. The message reads, "Important Battery Message, Unable to verify this iPhone has a genuine Apple battery. Health information not available for this battery." Apple is doing this to have greater control over the type of batteries used inside its devices, and the qualifications of the person installing the part. Even if you were to exchange an official Apple battery from one unit to another, the message will come up unless the exchange was done by someone that Apple approves of; again, that would be an Apple Genius or someone working for an authorized service provider.

In 2016, Apple punished those who used a third-party repair shop to fix a problem with the Touch ID button

What makes this message show up, says Justin at The Art of Repair, is a Texas Instruments bq27546 microcontroller that is part of the battery. Besides passing information about the battery such as its temperature, capacity and the time remaining until it is fully discharged, the TI chip authenticates the battery being used with the phone's logic board. If the chip isn't there, the "service battery" message goes off. Keep in mind that the message doesn't actually mean that the new battery isn't working. It just means that if you don't play by Apple's rules when it comes to replacing the battery on a 2018 iPhone, you won't be able to use the Battery Health Indicator to know when it is time to replace the part. And since iOS 10, third-party battery apps cannot count the number of cycles an iPhone battery has had. This data is required to calculate whether a battery is ready to be exchanged for a new one.

Those who don't have their iPhone battery replaced by Apple will be blocked from seeing the Battery Health Indicator

Back in 2017, Apple discovered that some iPhone 6, iPhone 6 Plus, iPhone 6s and iPhone 6s Plus models were shutting down when confronted with a complex task. The company figured out that this was happening because the batteries inside these units were getting old and weak. Unable to generate enough power to drive the processor to complete these tasks, the phones shut down. So with the iOS 10.2.1 update, the company secretly installed software that allowed it to throttle the CPU speeds on these models. At the end of the year, Apple admitted what it had done.

To make amends with an upset customer base, Apple apologized and offered discounted $29 battery replacements, a $50 discount from the regular place. The special price lasted for one year. And to allow iPhone users to judge for themselves whether their battery needs to be replaced, the company added a Battery Health Indicator in iOS 11.3. But it is this indicator that Apple is blocking access to by those who don't have an Apple Genius or authorized service provider handle the replacement of the battery on their iPhone. And if this also sounds familiar, in 2016 those who had a faulty connector on their iPhone's Touch ID/Home button fixed by a third party were punished. An error 53 message bricked those units that weren't repaired by Apple or an authorized center. This was a feature that Apple had designed into the phone in order to have a say in who was able to fix the device.

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14 Comments

1. tangbunna

Posts: 491; Member since: Sep 29, 2016

sue apple for monopoly and anti-competitor practice.

posted on Aug 07, 2019, 10:49 PM 17

4. oldskool50 unregistered

They will be sued. That most certainly has to be illegal.

posted on Aug 07, 2019, 11:10 PM 3

2. tiz_meh

Posts: 79; Member since: Aug 11, 2017

My op1 battery still funtion normally only its sot is shorter.

posted on Aug 07, 2019, 11:00 PM 3

5. mel0524

Posts: 87; Member since: Mar 02, 2017

That is called greed. They want all iPhone users to pay $80-$1XX for battery replacement lol at their authorized repair shop that cost them $5 or less to build in China then give 90 day warranty after that if it goes bad again then you pay another $$$

posted on Aug 07, 2019, 11:36 PM 7

6. TBomb

Posts: 1662; Member since: Dec 28, 2012

Gotta meet those services revenue numbers!

posted on Aug 07, 2019, 11:48 PM 10

7. PhoenixFirebird

Posts: 127; Member since: Oct 10, 2016

I won't go back to Apple until Apple changes its nefarious behaviour

posted on Aug 08, 2019, 12:16 AM 2

8. kanagadeepan

Posts: 1277; Member since: Jan 24, 2012

Actually this level of screwing their customers is NOT enough for die-hard apple fans, imho. Even if apple made the iPhone to burst, after showing this error message, most of its customers will again buy a new iPhone saying, "Bursting of phones is very normal and it is a special iPhone only feature. Samsung has only managed to do once, but our lord Apple can do any number of times". Hence they are called as....

posted on Aug 08, 2019, 12:34 AM 8

9. matistight

Posts: 1023; Member since: May 13, 2009

Who's the idiot that took their iPhone XS, XR, or XS Max to a third party to change the battery??? Apple will do it for free, all of them are still in warranty until at least until September 21st 2019

posted on Aug 08, 2019, 12:50 AM 0

42. mel0524

matistight, FYI! apple wont replace your iphone battery by just appointment, going there then tell them "HEY replace my battery is draining so fast " they will check if your battery health until say " SERVICE " ( that you see only once it goes to 7X% or lower ) then you see SERVICE word next to "BATTERY HEALH " word. most of iPhone battery after lower than battery health 87% you will notice is already draining fast but unlucky iphone owner apple will not budge replacing your battery until " SERVICE " word is there lol, I know this because my wife has iphone X and has only 86% already ( is just 6 months old ) then brought to apple but they didnt replace battery because it doesnt say SERVICE yet!