Apple iPhone 7 Plus catches on fire inches from sleeping woman's head

Apple iPhone 7 Plus catches on fire inches from sleeping woman's head
A Chinese woman with the surname of Chen (that is all the information she would tell the media about her name) was warm and cozy inside her home in Nanjing. In fact, it was the middle of the night earlier this month, and the woman was fast asleep in her bed. Lying inches away from her head was the Apple iPhone 7 Plus that she had purchased back in March. Chen might have been dreaming about the 10th anniversary Apple iPhone 8 coming later this year, when she was startled by a cracking sound that woke her up at 2am.

Turning toward the iPhone 7 Plus on her pillow, she could see smoke billowing out of the handset. After tossing the device on the ground, the phone caught on fire for about three minutes. No one was injured, but the iPhone 7 Plus, just one month old, was a total loss with a huge area of melted material where the battery once sat.

Chen brought the phone back to the retail location where it had been purchased and was told that she couldn't get a refund until the cause of death was determined. So Chen will have to shell out money for a new phone until it is determined if she is owed some type of compensation for purchasing what appears to be a defective iPhone 7 Plus.

One thing that Chen has decided is that her next handset will not be from Apple. She says that she will never buy another iPhone unless Apple can guarantee that the new model won't go up in flames. "Even if they decide to give me a brand-new iPhone, I won’t accept it until they can provide guarantees that something like this won’t happen again," she said.

We should point out that we don't know whether Chen was using the original charging equipment that comes out of the box. A look at the pictures that accompany this story show some unknown device with a wire that is in the background next to the damaged phone. Unfortunately, the photos aren't clear enough to determine if that device in the photo is a third-party charger, or if it is something else not related to the iPhone.


source: Softpedia

Related phones

iPhone 7 Plus
  • Display 5.5 inches
    1920 x 1080 pixels
  • Camera 12 MP (Dual camera)
    7 MP front
  • Hardware Apple A10 Fusion, 3GB RAM
  • Storage 256GB, not expandable
  • Battery 2900 mAh
  • OS iOS 13.x

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116 Comments

116. Sammy_DEVIL737

Posts: 1529; Member since: Nov 28, 2016

Apple copied Samsung.

108. whqhdrbs

Posts: 36; Member since: Feb 12, 2017

another one exploded in China

107. tangbunna

Posts: 496; Member since: Sep 29, 2016

all mobile phone oem, should make it with heat-sensor, when the phone heatup abnormally, it will trigger death call to emergency numbers.

99. Samclark

Posts: 35; Member since: Mar 31, 2017

Apple has the worst service in the world, it'll never accept its mistake because it knows faults will be there in every piece, I bought an iPhone 7 jet black when it came out and when I opened the box, the speakers had muffling sound and the display had yellowish tint in the bottom area. The authorised Apple seller had 14 days no question ask replacement / refund policy but when I told him about out of the box issues, they took policy U-turn and said as it's an apple product, I need to go to service center and bring job sheet for return or replacement. I told them about their policy but they told me that Apple is a brand so brand policy is applicable. Well I could file a complaint regarding this but I took it to service center and told them that I want to return this product as it has these issues out of the box, they said I'll have to submit the phone and they'll make the report for return and won't repair it but to my surprise when I went again to take my phone and report they gave me a service letter that the speaker had issues which are resolved after flashing ios again to latest version and they didn't even mention the display issue, when I asked they said you'll get return on the basis of this letter but seems like there was some good fraud relationship between both the authorised sellers and service center, the seller denied to provide replacement saying now your phone is completely fine according to service report. It really pissed me off, I went back to service center after calling Apple care who told me that you'll ask the service center to make DOA letter. But when I reached there, the apple care were asking the service center if they can provide the letter instead of telling them to do it. So the service center denied to provide any help in this, there was another girl in the service center with battery issue who was about to cry due to their rude behaviour and providing no help for a luxury priced product. Well I got some good connections and forced them to refund my money after sending emails to Apple seniors and threatening them about the consequences of violation of consumer rights but one thing is clear after my experience, Apple sell a very cheap product at a very high price with the worst service in the world. Your phone will spend half of its lifetime in a service center.

103. AlikMalix unregistered

Stop, just stop. Which "Apple authorized seller" is it and what the hell iOS a "service center". But let's say you did have a faulty unit out of a box from some "authorized Apple seller". No one ever had an issue to return the product for any reason even if there's no defect. What country are you in? Does Apple officially sell their products there? How do you know it's a real Apple authorized reseller and not just a shop claiming that they are (like hundreds of fake Apple stores or "authorized sellers" like the ones in china)? http://www.dailymail.co.uk/news/article-2016885/Fake-Apple-store-China-convincing-staff-fooled.html The reason I brought this up, is not to refute your story, just that I had no issues returning anything I bought even from bestbuy without questions asked. I also had no issues having my device repaired or replaced by Apple Store while still under warranty and once after warranty expired - they replaced my wife's milk damaged iPhone 5 without a charge. Anytime I walked into Apple Store - I had great service experience. So who is this authorized shop you're trying to get to service/replace your new iPhone?

83. jove39

Posts: 2153; Member since: Oct 18, 2011

In hot weather...iPhone gets extremely hot with continuous use...hot enough to bother hands. In cold, it just shuts down...or battery loses charge quickly...happened to me, I left phone in pocket of jacket while clearing driveway. No matter how good iPhone looks, it just can't handle extreme weather.

79. L0n3n1nja

Posts: 1620; Member since: Jul 12, 2016

I would love to say can't trust those cheaply made iPhones, but unfortunately I know their one of the most reliable phones.

97. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Since When? The iPhone 6 and 6S have 29% failure rate. The highest of any so for model phone. Th3 Galaxy S6 was Samsung's highest failed phone at 7%. In 2016 in Q3 and Q4, Apple has 58% failure rate. PA posted that Rtivle here. SAMSUNG makes 50+ phones and yet all of them combined oknmy had a 42% failure rate. So you would be wrong. Go read the facts http://www.phonearena.com/news/Report-iOS-devices-failed-more-often-than-Android-units-did-during-Q3_id87913 Go read for yourself. Actually the at the said 62% of them failed. DO THE math. In 2 quarters Apple aold 140M phones and 62% of them failed. Not for one reason like the Note 7, but for multiple reasons Need I repeat? THE IPHONE SOLD 140M PHONES IN 2 QUARTERS AND 62% OF THEM STIPPED WORKING FOR VARIOUS REASONS. But somehow this is it worse than the Note 7 issue? Which was tied to one problem and a recall was done on 4M phones. While A0ple sold 140M. If you add all the Note 7s and all th3 failed phones Samsung had in a year which was 42%, Apple will still have More failed phones that Samsung. Even if you subtract all of Samsung failed phones, they had more working product in people's hands then Apple dis. Apple makes one phone, Samsung makes 50. I hardly call that reliable. According to facts, in 2016 th2 iPhone was actually the least reliable phone VS ALL COMBINED SOLD BY ALL OEMS.

98. Ninetysix

Posts: 2967; Member since: Oct 08, 2012

Hey Einstein. Nobody will do a damn recall over apps crashing. Stop defending the Note 7 issue. Samsung already admitted that they messed up. Get over it.

101. AlikMalix unregistered

Yeah, he didn't mention that this is was for apps crashing based on new iOS version That was distributed to all iPhones and iPads for the past 5 years in 2016. When you have that many devices that got brand new software at once - quite a few different variations of habits, apps, and setups will confict with apps that weren't updated to new iOS. Give it three months after a major update and you'll see a completely different story after 3rd party developers have updated their apps to new iOS. Android does not have this kid of exposure most are running 2 year old android version - they better have less apps crashing at this point. Talk to me when LATEST ANDROID version is distributed to all androids dating at least 4 years back. He knows this - because I already explained it to him - yet it doesn't fit his narrative - so he keeps posting this half-truth garbage again and again.

73. Tipus

Posts: 914; Member since: Sep 30, 2016

"Apple iPhone 7 Plus explodes inches from sleeping woman's head" There, fixed it gor you

57. razmahtaz001

Posts: 501; Member since: May 11, 2013

i charge these following items on my bed overnite every nite for many nites now, and have been doing so with other android smartphones and laptops for about 5 years now - samsung tab e 8.0 unlocked - samsung tab a 8.0 unlocked - samsung tab s2 9.7 unlocked - toshiba chromebook 2 2015 - 12,000mah battery - blu studio 7.0 lte unlocked - samsung note 5 tmobile none of these devices have ever smoked or caught on fire ;o)

53. DnB925Art

Posts: 1168; Member since: May 23, 2013

When an iPhone catches on fire - "iPhone CATCHES FIRE." When a Samsung catches fire - "Samsung phone EXPLODED." I get what the writers are trying to do there.

88. sissy246

Posts: 7129; Member since: Mar 04, 2015

'Lying inches away from her head was the Apple iPhone 7 Plus that she had purchased back in March. Chen might have been dreaming about the 10th anniversary Apple iPhone 8 coming later this year' Not only that I just read the article again and no where that I see does the writer say he is glad the lady wasn't hurt but, also makes a joke about her dreaming about the new iPhone. .

46. theot14430 unregistered

I stopped using the charger at night. Maybe paranoid from all these stories. I use my Samsung battery pack to charge my S8+ overnight.

44. batmite

Posts: 197; Member since: Jan 19, 2017

This is fake news and alternative facts.

66. sissy246

Posts: 7129; Member since: Mar 04, 2015

Try harder

74. batmite

Posts: 197; Member since: Jan 19, 2017

Let me get the butthurt report form for you.

77. sissy246

Posts: 7129; Member since: Mar 04, 2015

Don't need it Mxy. Using your other name I see. I believe it's you that needs it this time.

114. batmite

Posts: 197; Member since: Jan 19, 2017

What are you babbling about now?

34. AlikMalix unregistered

As soon as I started reading "A Chinese...". I stopped. This is always happening in China. Either their electrical system isn't consistent (or protected either thru arc fault or gfi) or it's a knockoff charger. But yeah Apple should recall all the iPhones since at least one model from each version has caught fire. /s

45. marorun

Posts: 5029; Member since: Mar 30, 2015

Funny we always ear the same third party charger excuse. thats a load of crap. mostly all iphone user i deal with purchase a second charger and its almost never apple one ( because they are cheaper than most third party one lol ) Same thing for the cable to charge. Funny no iphone exploding because of charger.

52. AlikMalix unregistered

Here's the thing. I have mostly third party chargers at my house too. And EVERYONE I know does too. Unlike in the US - I'm pretty sure Chinese cut corners because 1. No regulations, 2. No one gonna sue a charger manufacturer that doesn't really exist. (If you think I'm full of it - research Chinese manufacturing and knockoff business - as long as it looks like the real thing - they sell.

94. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

So what about the times when th3 Chinese person did use the original charger? No matter what you say, the phone shouldn't catch fire from a charger. If the voltage regulator is not getting th3 proper voltage, it should stop the phone from charging. Period. I don't care what country or brand. Excuses excuses excuses is all you losers make for Apple.

100. AlikMalix unregistered

Look, I know you're desperately trying to elevate any iPhone fire to to what happened to Samsung. But unless it happens on consistent level to a specific model - there are too many variables (like the possibility that was Imporpely repaired or sold as new when it wasn't by some shady Chinese shop) to make this a problem that needs to be addressed on the same scale that note 7 was. Samsung screwed up - now you know your god bleeds. Live with it, stop looking for a similar problem with Apple until it actually happens.

31. corvette72778

Posts: 170; Member since: Feb 25, 2012

they should recall all iphone 7s.

29. swephone

Posts: 26; Member since: Sep 30, 2016

are you guys blind? there is no official WHITE iPhone 7 plus. this is either a cheap android phone or modification has been made to the phone.

33. Export

Posts: 98; Member since: Apr 24, 2017

Picture quality is so bad so I just assumed it was silver? You wouldn't bet your life on the probability of that phone actually being white.

64. sissy246

Posts: 7129; Member since: Mar 04, 2015

That's because it either silver or the photo is so washed out that it's a pink phone.

115. swephone

Posts: 26; Member since: Sep 30, 2016

you both are correct, I didn't think of that.

* Some comments have been hidden, because they don't meet the discussions rules.

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