Apple fined 200,000 Euros in Italy over AppleCare
posted by Alan F. / Dec 21, 2012, 1:29 PM
The Autorità Garante della Concorrenza e del Mercato has closed the case with the latest fine, which was actually broken down into smaller amounts. Apple Sales International was hit with the bulk of the penalty, 120,000 Euros ($158,000). Both Apple Italia and Apple Retail Italia were each hit with 40,000 Euro fines ($53,000 USD each). While Apple made 14 changes to its website, stores and terms that took effect on or before November 10th, the company finally decided to pull the plug and no longer offers AppleCare in Italian retail stores. The plan can still be purchased online in Italy.
Posts: 2828; Member since: Aug 11, 2012
Oh and fanboys from other side of fence were talking some crap for samsung replacing few failing SIII FOC with no questions asked. So now what? This is what Apple is ... caught defrauding in short :)
posted on Dec 21, 2012, 1:44 PM 8
Posts: 3785; Member since: Sep 30, 2009
I'v had nothing but perfect customer service in NA. No other company will replace your phone as easily as apple.
posted on Dec 21, 2012, 1:56 PM 2
Posts: 5498; Member since: Aug 05, 2011
Customer service which says "You're holding it wrong!"... Customer service which says "It is normal!" talking about iPhone 5 scratches out of the box... Customer service which says "It is normal!" talking about Purple Halo effect... Customer service which says "Use iMessage instead of SMS!" when there was SMS security problems... Yeah, really "good" customer service...
posted on Dec 21, 2012, 2:49 PM 5
Posts: 2828; Member since: Aug 11, 2012
To clear browser cache one has to do a 5 finger smooch of screen go to settings -- clear cache then do 5 finger smooch again -- then click to open SUFFER-EEE browser again ... no wonder it will have speed because all the advantage of having that stupid sped is lost in doing 5 finger screen smooch (or hit that button ) :)
posted on Dec 21, 2012, 11:18 PM 1
Posts: 117; Member since: Dec 07, 2012
Android is fast. iOS is smoother. Android can do a lot, while iOS will have a hard time with their OS. They desperately need to redesign it. But they can't do it without a lot of bugs. I would love to see them trying. Apple easily change there phone for a price above their manufacturing cost (atleast in my country and some other I know). So even while replacing, they get some profit. For Apple, there are only two concerned parties, investors and themselves. Their policies are formulated in such a way that it gives an "impression" of customer friendliness. Others, as they are also in mid & low range smartphones, can't follow the same policies. For others, customers do come into picture.
posted on Dec 22, 2012, 12:47 AM 0
Posts: 138; Member since: Nov 15, 2012
Quale bruto bestia è Apple e come egoista! Tutto stupito e iTutti Fruti!
posted on Dec 21, 2012, 1:44 PM 2
Posts: 3165; Member since: Jun 19, 2010
Gotta love it when things like this happen to screw over the consumers, the consumers in question never get reimbursed for it, it just gives the government a way to make a little profit off of Apple not following the laws. The government shuold have fined them yes, but should have fined them for the amount of every Applecare+ sale made in the country to reimburse purchasers PLUS this 200k euros or whatever they deemed as additional punishment.
posted on Dec 21, 2012, 1:51 PM 2
Posts: 282; Member since: Oct 12, 2012
Thieves plain and simple, always have been this is just another tool within their toolbox to use upon their unsuspecting customers. Other Tools, selling the same product for years and calling it "evolutionary" "ground breaking" and "good" .... Lies left right up and down. But hey when you buy into the apple brand and family that is what you are given in return for paying top dollar for a sub par product not only do they rip you off to your face with jacking the price through the roof that china knock offs are beating for a 1/3 of the price. BUT they are also raping you behind the scenes as well. OUCH
posted on Dec 21, 2012, 2:17 PM 1
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