Here's why you should not update your Pixel to Android 10 right now



Pixel owners were ecstatic when they heard that Android 10 had started rolling out on September 3rd. Most had no issues installing the latest build of Android and were soon enjoying the revised gestures, the system-wide Dark theme and the other new features that came with the update. Others though were not as lucky. Pixel users took to sites like the Google Issue Tracker forum and the Pixel Phone Help community forum to discuss how Android 10 had broken certain sensors on their phone.

For example, one Pixel 3 XL owner noted that after the update to Android 10, features like auto-rotation, auto-brightness, active edge, and double-tap-to-wake no longer worked. Others quickly chimed in with their own stories and all of them basically sounded the same. Before the update, everything was working fine; but once the update was installed, the aforementioned features stopped working. In addition, others complained that their screen goes dark when making a phone call and won't light up unless the call goes to voice mail.

If you haven't updated your Pixel to Android 10, you might want to hold off doing so for now


Pixel owners whose phone was impacted by the update might take some solace in the fact that Google is aware of the issue. A post on the Issue Tracker site made early this morning (3:45 am) from a Googler, requested more information from affected Pixel users. The problem was discovered by users who installed Android 10 using an OTA update, and those who flashed the new build on their phone. The only way to get the sensors working right now is to downgrade to Android 9, which can be a mess for those who have never flashed a factory image on their phone before. One Pixel owner claims that he was able to get all sensors but the proximity sensor working again by downloading a free version of an app called Sensor Kinetics from the Google Play Store. The only other course of action for the average Joe is to get by without these features until Google pushes out another update.


A quick scan of the posts written by affected Pixel users seems to indicate that the Pixel 3 and Pixel 3 XL are the most affected by this issue. Our Pixel 2 XL (which was already running Android Q beta 6) updated to Android 10 without an issue.

This is not a good time for bad news related to the Pixel handsets to surface. Google has made it clear that it sees the upcoming Pixel 4 series as a competitor to the Apple iPhone and Samsung's Galaxy flagship models. The company has upped the ante by sending out an actual photograph of the Pixel 4 shortly after unofficial renders were disseminated. It also posted a photograph showing the sensors that will be used for its more secure Face unlock system and delivered a video showing Face unlock and the new Motion Sense features in action. The latter uses Google's own Soili radar-based chips to allow subtle hand gestures to control the phone. And as we pointed out yesterday, Best Buy has already started promoting the Pixel 4 line even though it won't be unveiled until next month.

The Pixels have a reputation for launching with a number of annoying issues, most of which (outside of the Pixel 2 XL's screen burn-in problem) are immediately fixed by a software update. No, we are not talking about a disaster like the BlackBerry Storm 9530. Still, if Google wants to take on Apple and Samsung (especially with its pricing), the Pixel 4 and Pixel 4 XL must launch without any of the problems that afflicted Pixel owners in the past. Just last month, Google agreed to settle a class-action suit filed by owners of the OG Pixel for $7.25 million. The issue, in this case, was the failure of the phone's microphone to work due to a hairline crack in the solder used for the part.

If you have yet to update your Pixel to Android 10, we'd suggest that you wait until Google sends out a patch to fix the issue.

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39 Comments

1. meanestgenius

Posts: 22107; Member since: May 28, 2014

Wait...more issues cropping up for Pixels that are updated to Android 10? Wasn’t there just an article about the up to 6 hours bootlloop for Pixels updated to Android 10? Wtf, this like a bad comedy. I’m so glad I traded in my Pixel 3A XL a while back. This is bad news for Google if they want to take on the latest and greatest from Huawei, Samsung, Apple and OnePlus.

5. sgodsell

Posts: 7383; Member since: Mar 16, 2013

I am not surprised with you meanestgenius. Making up some story that you bought a Pixel 3a XL and then traded it in a while back. They were only released back at the beginning of June, making them 3 month old now. You always put down Google and Android. Just like Alan always puts down Android, Google, or Samsung ever article he posts. Also you always pump up your iPhone love whenever you get the chance to meanestgenius. The Pixels I have all work fine.

7. meanestgenius

Posts: 22107; Member since: May 28, 2014

LMAO LMAO LMAO How do I always put down Android when my daily drivers are ALL Android smartphones?? I knew you were the “short yellow bus” kind of guy, but this takes it to new heights lmao. And because they are 3 months old means I couldn’t have owned one? Do you know how ridiculous you sound right now? And when was the last time you’ve EVER seen me pump up “iPhone” anything?? Post the links if I’ve done that. Don’t deflect. Don’t backtrack. Don’t flip flop. Don’t change the story. Don’t ignore this. Post. The. Link. Just know that when you don’t post the link, because you can’t, I will forever call you out for it. By the way, my OnePlus 7 Pro says hello: https://imgur.com/a/V2fslQZ

13. maherk

Posts: 6889; Member since: Feb 10, 2012

Man, this has to be the best response I've ever seen on PA lol Forget about this troll, now you have a new enemy, Abhid(or whatever his name is), will hate you even more. Him being a OnePlus fanboy, he will hate you more now when you criticize anything about stock android or Android itself, like you know, credibility is overrated for these fanboys.

25. meanestgenius

Posts: 22107; Member since: May 28, 2014

LMAO! Thanks! I’ve had my run ins with that overzealous OnePlus fanboy, lol. He’s the worst. And you’re right, credibility takes a back seat with these fanboys. They instead choose to embrace changing facts to suit their false narrative.

15. sgodsell

Posts: 7383; Member since: Mar 16, 2013

Meanestgenius, you only love Microsoft. You were always a Lumia guy. Well until Microsoft folded in on mobile. You hate Google and Android, and you only tolerate it because Microsoft gave in, and now supports Android. Plus Microsoft makes money on every Nokia sold today. It's why you still own some Nokia smartphones today as well. You have a long hate relationship with Google and Android, because you believe Google hurt Microsoft's mobile endeavours. Your past doesn't lie on PhoneArena. It's there for everyone to see. You even wanted to get the Nokia 9, but since that flopped, that is when you went with your first OnePlus. I dare you to tell me that I am wrong about you. If you want to know. I hate Apple, even though I use them everyday for work.

16. maherk

Posts: 6889; Member since: Feb 10, 2012

If he was such a fanboy, he would've got the Nokia 9 and sworn that it is the perfect device and that it has zero issues. You know, kinda like you always do. What pisses you off, is that he has an android phone and he tells it like it is. You remind me a lot off techie, he hated it whenever I had a Samsung phone yet dared to criticize some aspects of the named phone I was using back then, and that I'm a paid employee who bought an X device only to look credible while bashing it. For you fanboys, the platform or phone you use is perfect, and anyone who dares to criticize them, have some sort of agenda against them.

26. meanestgenius

Posts: 22107; Member since: May 28, 2014

Exactly! You nailed it perfectly. Now watch him deflect from what I posted below.

17. Vancetastic

Posts: 1382; Member since: May 17, 2017

You hate Apple? Stunning revelation there, chief.

24. meanestgenius

Posts: 22107; Member since: May 28, 2014

sgodsell.... You’re buffoonery knows no bounds. I USED to use a Lumia YEARS ago. I stopped using them LONG BEFORE Microsoft Mobile folded. I’ve been using Android for a LOMG time now. I OWN Nokia Android smartphones, including the Nokia 9 Pureview. It’s my daily driver along with my OnePlus 7 Pro. But once my Huawei Mate 20 Pro arrives at the beginning of next week, I’ll be using that and my Nokia 9 Pureview as my daily driver. Why would I be using these Android smartphones if I hated Android? You sound ridiculous, as is the norm for you. You think just because I can criticize the OS I favor, that means I hate it? So I should flat out lie about certain things and be a blind fanboy because YOU are? And YES, you’re WRONG. I said it. And how can I say they you’re wrong? Why, by posting PROOF of ownership. Exhibit A: wave “hi” to my Nokia 9 Pureview. https://imgur.com/a/WdJXpeJ Please excuse the chicken scratch. I was in a rush to prove you wrong. NOW, let’s get back to the matter at hand: POST THOSE LINKS that I was saying what you claimed I did about the iPhone, or you are acknowledging that you’re nothing more than a fanboy that loves to change the facts to suit your false narrative. Don’t ignore this. Don’t skip over it. Stop deflecting from it. POST the proof. By the way, you sound ridiculous claiming to hate an inanimate object.

29. maherk

Posts: 6889; Member since: Feb 10, 2012

Trust me bro, you shut him down the first time, the only way he could respond to you was by spreading false accusations and rambling (as always). You don't need further pictures to prove him wrong. He's immune to facts, as all fanboys are. Btw, I'm pretty sure by now you know who gave him that lonely thumbs up lol

30. meanestgenius

Posts: 22107; Member since: May 28, 2014

Lmao! Thanks. I much rather prefer to have decent conversations about tech here, but I am not above letting someone know what’s really up when they come at me wrong. And yeah, I do know who gave him that one, singular thumbs up, lol.

8. Vancetastic

Posts: 1382; Member since: May 17, 2017

Uh, what???

10. meanestgenius

Posts: 22107; Member since: May 28, 2014

Can you believe this coconut? No wonder he has the rep that he has around here.

18. Vancetastic

Posts: 1382; Member since: May 17, 2017

Should we tell him about the Blackberry thing or what? LOL.

20. maherk

Posts: 6889; Member since: Feb 10, 2012

Shhhhh, don't burst his bubble.

27. meanestgenius

Posts: 22107; Member since: May 28, 2014

Lmao! DO IT!!

32. Vancetastic

Posts: 1382; Member since: May 17, 2017

I will try to find a way to break it to him gently.

21. Alan01

Posts: 619; Member since: Mar 21, 2012

Considering that my daily driver is a Pixel 2 XL and that 99% of my smartphones have been Android, I would say that you're dead wrong. I happen to favor the Google ecosystem. Always have. Regards, Alan

34. Mike88

Posts: 415; Member since: Mar 05, 2019

Do they give you a free pixel for posting all this crap?

2. OneLove123

Posts: 1099; Member since: Aug 28, 2018

Running amazing on my pixel 2 xl

3. Venom

Posts: 3595; Member since: Dec 14, 2017

Same here. No issues on my Pixel 3A XL at all although I have had a few bugs pop up on my 7.1. Good thing users like us that actually have "used" the Pixel phones can chime in and debunk negativity from not so credible hypocrites.

12. OneLove123

Posts: 1099; Member since: Aug 28, 2018

Yeah, never had a problem with any updates on my phones.

14. maherk

Posts: 6889; Member since: Feb 10, 2012

Yeah, I guess all those people complaining on reddit and XDA, just bought their devices, edited some pictures, and made up stories about their experiences with their phones. Ironic how you blindly believe the stories that they print against Huawei without them showing a single proof to backup their stories. While you call facts, presented with pictures and videos by Pixel owners showing the issues haunting their phones, as fake stories. The only hypocrite on this forum is you.

31. meanestgenius

Posts: 22107; Member since: May 28, 2014

He would much rather believe anecdotal evidence instead of video proof of what’s happening with the Pixels. Meanwhile, he believes every negative thing about Huawei, without any proof to back up said stories. Hypocrisy at its finest.

4. Vancetastic

Posts: 1382; Member since: May 17, 2017

No issues here. Either I'm lucky, or this is slightly overblown.

9. meanestgenius

Posts: 22107; Member since: May 28, 2014

I don’t think it’s that wide spread of an issue, or a lot of this is going unreported, but that fact that these issues continuously pop up for Pixels is a problem. I know that there are people here that post their anecdotal evidence as if it speaks for everyone that owns a Pixel (not you, you’re one of the honest ones that actually own a Pixel, as opposed to those that claim they own one and a Nokia device when they don’t even know what SoC the devices use), but it doesn’t. You don’t deflect by bringing up other OEM’s, like some here do as well. Props to you for that.

19. Vancetastic

Posts: 1382; Member since: May 17, 2017

Is this where I mention the problems I had with iOS 6 on my 3g?

28. meanestgenius

Posts: 22107; Member since: May 28, 2014

Lmao! I’ve had my fair share of problems with iOS as well, when I used to own an iPhone. It’s one of the reasons why I stopped using them. I still own an iPad Pro, though.

33. Vancetastic

Posts: 1382; Member since: May 17, 2017

This is very anti-fanboy, but...nothing's perfect.

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