The iOS Maps fiasco is not hindering iPhone 5 sales
Piper Jaffray analyst Eugene Munster has conducted a survey across 20 Apple stores and has found out that there are only 4 of them which still have some remaining stock - mostly Sprint models. Apparently, the analyst believes that the issues with Apple's map data are not disturbing enough to drive the crowds away from Apple's latest and greatest.
But if it's not a problem that would hinder the sales of the new device, then why did CEO Tim Cook come out with an official statement to apologize for the rocky start of the service? AllThingsD reports that an unnamed source, said to be familiar with Apple's PR department, believes that Apple has done this to minimize the damage done to Apple's brand:
Well, we certainly cannot deny that there's been a significant change of tone after Cook's statement.
Anyways, it looks like the new Maps with 3D view and turn-by-turn directions are OK for most users, so those iPhone 5s will just continue to fly off the shelves. Meanwhile, though, the company has also promised to keep working on iOS Maps in order to fix all weirdness and turn it into a well-rounded product that can compete with services like the ones from Nokia and Google. Let's hope that Cupertino will get there sooner rather than later!
13. PhenomFaz (Posts: 1103; Member since: 26 Sep 2012)
improvement is always welcome but it doesn't give a company the right to sell crap to its customers. If a product is in beta dont release it commercially, invite developers to improve upon it and then release it.
Flying off shelves...yeah reight those anal-ysts can keep telling themselves that! Where are the numbers apple used to pride itself on?
19. biophone (Posts: 1896; Member since: 15 Jun 2011)
Android releases beta stuff all the time too. More then apple does actually.
23. PowTheBowl (Posts: 84; Member since: 19 Apr 2012)
The bad thing about Apple is that they don't tell people that the Apple Maps is beta, thinking that it is the final product, if it was called beta then it'll be understandable.
35. biophone (Posts: 1896; Member since: 15 Jun 2011)
That guys original comment said nothing about stating if it beta or not. He said beta is wrong apple came out with a beta product therefore they are wrong. By his own logic then android does beta and are shameless for selling incomplete products to customers.
My feelings are there is nothing wrong with beta when only done when necessary with big projects.
Lastly tim cook apologized for the maps being a beta product and its not like users who bought the phone didn't have alternatives which he pointed out.
57. PhenomFaz (Posts: 1103; Member since: 26 Sep 2012)
for a phone that costs USD $700 to a whooping USD $1764 depending on which country you're in...I would say Tim cook and apple aint doing enough buddy.
I f I paid top dollar for a product I shouldn't be having to look for alternatives in any aspect....period!
Android does release beta, they announce it too and they make sure no major essential service activity is affectd. Small apps in bets is fine...nothing worong with it.
Apple my friend released a faulty maps app...which is an essential service, same goes for wi-fi bug and don't even get me started on their hardware...nicks and scratches out of the box??? Wht their hardware is in beta too? :)
Apple has lost its thunder.
67. biophone (Posts: 1896; Member since: 15 Jun 2011)
1)wi-fi problem fixes already being sent out..
2) Nicks etc are a rare problem out of the box. Atleast this phone is durable. Who cares if it may scratch a bit if it doesn't break easily.
3) google releases major products in beta when released google maps was beta. Flagships phone also had major software problems. For example the galaxy nexus.
4) iphone is priced similar to competition.
74. XPERIA-KNIGHT (unregistered)
yea dude you're missing the ENTIRE point about this argument.........apple is getting looked down on because they were.......and you can believe still are trying.......to be that company that is full of pride lies and other negative stuff.......The things that is happening to them is also true that android has been there at the beggining, like you said........But again you are missing the point apple is being brought low from their prideful mindset as if they are perfect all the time.....while these things that are happening to them are fixable they still have to be made the same as the competition out there or maybe even lower than them.......justice will be served..... peace
73. noim1 (Posts: 297; Member since: 15 May 2012)
well thats just goes to proving How Dumb iPhone owners are and how a.pl is ripping them off....its such a pity...
27. PhenomFaz (Posts: 1103; Member since: 26 Sep 2012)
you're right bu the difference is that android may have apps in beta which by the way are still more functional than iOS apps...BUT at least android releasing any major essential service in beta or a weirdly non-functional way...apps i can bite no problem but major services i just cant...Apple needs a clean up on aisle 7
48. biophone (Posts: 1896; Member since: 15 Jun 2011)
Android does major services in beta as well. Major services are more understandable since they are large undertakings. It took google maps 7 years to get where it is today. Maps won't get there on its first swing. Thats just unrealistic.
51. ZEUS.the.thunder.god (unregistered)
and google still labels maps in beta. thats the difference
58. PhenomFaz (Posts: 1103; Member since: 26 Sep 2012)
and those maps in beta are still awesome :) Thats innovation!
better than any other maps app you'd find
52. ZEUS.the.thunder.god (unregistered)
you are right. its not realistic to think that apple maps can be as good as google/nokia but it happened because apple made it a really big deal. they removed google maps and dint even labeled it in beta. i really dint like steve jobs but i am sure if he was running the show he would have never allowed this.
68. biophone (Posts: 1896; Member since: 15 Jun 2011)
They had too they couldn't keep on lettin google get its users location data. Steve jobs most likely started this up. Maps most likely have been a work in project for a while.
28. remixfa (Posts: 14123; Member since: 19 Dec 2008)
the difference is Google labels it as a beta, where Apple markets it as "the worlds most powerful mapping service", which even if it worked properly, would still be a lie out of their ass. Seriously, what feature makes it 'the worlds best/most powerful"? Even at 100% function it has about 1/3rd of the functions and depth of Google maps.. at best.
31. PhenomFaz (Posts: 1103; Member since: 26 Sep 2012)
I think Apple company is a beta!
I mean what company makes the main selling point of a device (iPhone 4S) to be a beta software and then follows it up with another dumb-a$$ move by making Apple Maps one of the main the selling point of iPhone 5? (oh thier screen is still in beta it seems they haven't decided on the right 'size')
But hey guys you know what's even more troubling...people who wanna buy it beacause of the beta stuff and pretend to be cool...disturbing :)
36. biophone (Posts: 1896; Member since: 15 Jun 2011)
Maps was more of minor selling point. The major selling points are thinner, lighter, LTE, screen, awesome metallic design, and updates to Siri.
37. PowTheBowl (Posts: 84; Member since: 19 Apr 2012)
Apple bragged how awesome the Apple Maps were at the announcement and could have been Apple's major selling point.
41. ZEUS.the.thunder.god (unregistered)
"The major selling points are thinner, lighter, LTE, screen, awesome metallic design, and updates to Siri."
are you serious ?
47. biophone (Posts: 1896; Member since: 15 Jun 2011)
Click through the slide show those are the major selling points. I forgot to mention the A6 chip though. Maps was more of a minor one. Having navigation and flyover where the two biggest selling points of maps.
55. Ivan6479 (Posts: 244; Member since: 26 Jun 2011)
"Maps was more of minor selling point. The major selling points are thinner, lighter, LTE, screen, awesome metallic design, and updates to Siri."
Yeah because who really needs maps right? Lol Sorry man you need to get in touch with reality. If maps was minor I don't think Apple would have spent all of the money and time to get this new mapping system up and running. Ditching Google maps a year before there contract up was a huge deal. Unfortuanetly they just failed epically.
62. biophone (Posts: 1896; Member since: 15 Jun 2011)
maps is a major feature of a phone but not a major selling point of the phone. If it worked well it might have been.
59. PhenomFaz (Posts: 1103; Member since: 26 Sep 2012)
not to mention nicks and scratches, no natural voice recognition to siri (nice update), wi-fi bug, purple smudges, static lines in ketboard, non-hd screen...you're right awesome selling points :)
40. ZEUS.the.thunder.god (unregistered)
can you tell one single thing please which was a main selling point/feature of an android flagship and was as bad as apple maps ?
Google still labels its maps as beta despite being on of the best.
49. biophone (Posts: 1896; Member since: 15 Jun 2011)
Thunderbolt was an Android flagship that I bought and LTE was its major selling point. That half a day of battery life I got from that phone because of LTE forced me to return it. And maps was a selling point but wasn't even in the top 5 though.
53. Ivan6479 (Posts: 244; Member since: 26 Jun 2011)
Yeah that's understandable, but Google has had its maps with turn-by-turn working just fine for years now. Why buy a product that is still in beta stages, when you can have something that has been succcessful for years. ;)
54. biophone (Posts: 1896; Member since: 15 Jun 2011)
You don't google maps>imAps. But a phone is more then just maps.
56. Ivan6479 (Posts: 244; Member since: 26 Jun 2011)
Of course a phone is more than just maps, and truthfully Android devices simply have more to offer that an iPhone plain and simple. With an iPhone you get the same boring interface you guys have had since the first iPhone with some minor tweaks here and there. With an Android device the software is nothing like its original platform and it offers way more personalization than an iPhone does, not to mention a lot more a lot more features that actually work.
63. biophone (Posts: 1896; Member since: 15 Jun 2011)
its personal preference what phone is best for you. No one is better then the other.
80. Ivan6479 (Posts: 244; Member since: 26 Jun 2011)
Clearly you haven't seen the Galaxy S III.
44. Vinayakn73 (Posts: 184; Member since: 05 Oct 2011)
blah blah blooooosh. fussssssss Dhooooom. flussssss. kat pat dusssssssss
2. wendygarett (unregistered)
Actually it's not ok....
My country has no colour during satellite on iPhone4s Apple maps :( and it's pretty lame...
Please fix it, my lovely Apple...
43. Droid_X_Doug (Posts: 5948; Member since: 22 Dec 2010)
Showing your country in B&W is just because Apple couldn't get color photos - they were too cheap when they negotiated the license to the data.
BTW, what is your country?
45. Droid_X_Doug (Posts: 5948; Member since: 22 Dec 2010)
Notice how the only sales results that have been reported are the 5 - 6 million opening weekend sales? There are rumors that Apple is having trouble with supply of the iP5. If you can't produce the iP5, you can't sell it.
Another indicator of supply availability is backlog of un-filled orders. Right now, the iP5 is on 3 to 4 week backlog in the U.S.
4. SuperAndroidEvo (Posts: 4400; Member since: 15 Apr 2011)
Yeah but it's STILL not meeting its numbers. Customer satisfaction is going down & down. Also the iPhone 5 suffers from a HUGE number of defects, like screen light leakage, Wi-Fi problems, & damaged/scratched BRAND NEW units. The build design is bad because the unit is so easily ruined by VERY minor scratches & dings.
Also lets not forget the EXTREMELY buggy iOS6.
Apple's stock is taking a plunge because of all of this.
7. cj100570 (Posts: 204; Member since: 12 May 2009)
It's not meeting who's numbers? Some analyst? It's surely meeting the numbers set by Apple being as that they're selling them as fast as they can get them into retail outlets.
Every product is released with bugs/defects. It's all a matter of how sever and whether the mass media jumps on them that determines whether it becomes a public spectacle.
And as for Apple's stock, it's at $667 right now. There are few stocks that can claim the honor of trading above $600. Sure, it's down from the $700 of a few weeks ago but that's how the market works; it goes up and down. Google is at $754 which is down from $759. By your logic satisfaction with Google products must be falling.
I'm an Android fan through and through, I will never use anything Apple, but even I can appreciate that the iPhone 5 is the best selling phone at this point in time and will probably best the Galaxy S III in short order. Apple fans are rabid and will buy the phone off cache alone. A few issues aren't going to affect sales in any major way.
14. cfprelude (Posts: 119; Member since: 27 Oct 2011)
You point out Apple's approx 5% decrease in stock over the past few weeks (significant) and then compare that to the less than 0.5% decrease of google (almost non existent) and argue logic? By THAT logic Google's is "flat" while people are significantly dipleased with Apple..... that being said, the logic was flawed in the first place and stocks have never been a good judge of customer satisafaction or even launch projections.
I work for a copmpany who has ordered about 3k new iphone 5's but i can promise you more than half wish that we supported Android and dont think the iphone 5 is some mystical phone but instead we appreciate its significantly better than the 4 and 4s now that it at least has LTE. so ya, numbers can be very misleading any way you try to dice the data.
17. SuperAndroidEvo (Posts: 4400; Member since: 15 Apr 2011)
First of all you are over thinking this out. Yes stocks go up & they go down. That is very simple & it happens to be logical.
What I am stating are facts. Apple's iPhone 5 & iOS6 have blatant problems. Also customer satisfaction is going down because of these problems.
Analysts in many well respected institutions, who know WAY more about this than you & I say Apple is not meeting expectations. I mean it's out there just Google it. Their words do mean something, not everything has to come from Apple. Other institutions opinions are VALID. Plus we all have the right to opine.
Apple's stock is DIRECTLY impacted by what I am stating NOT because stocks go up & down. Google's stock is consistent & faring well. Apple stock has been hit & will keep getting hit because of these issues. Apple fans are grumbling. All the money people paid for their docks & other apparatuses for their old iPhone’s are now void because they will not work with the iPhone 5 because Apple decided that their old proprietary connections were not good enough for the iPhone 5. So people will now have to REBUY everything they had before or get a NEW connector to make their old stuff work. People don’t like that. Thus customer satisfaction going down, sales are not in the same level of the iPhone 4S & as a result hurting stock value. It all correlates.
Apple thinks that their fans will buy anything they feed them & are seeing some backlash from that mentality.
Also this week there should be more issues that will come up because Apple's product looks to have been rushed & the level of quality & innovation is what is hurting Apple's stock not the normal up & downs that we see in Wall Street.
+1 to cfprelude, GREAT POINTS!
21. PAPINYC (banned) (Posts: 2315; Member since: 30 Jul 2011)
While iAgree with you completely iAlso agree with the Munster (imagine going through life with that name, no wonder he sucks up to Apple; he's desperate to belong to something). Regardless of how disappointing or inferior an iDud is, "they" (and by "they" iMean those little cute and fluffy grazing mAmmAls) will always buy the latest (and not so greatest) just so they can say iGot my new iPhone, it's so cool and revolutionary; I love the tremendously huge new screen and SiRi now is more responsive (like in those Awesome commercials with a Needs-to-get-A-liFe John Malkovich) and my camera is also niNe tiMes better and OMG LTE (iKnow that the little green guy's platform had LTE back in December of 2010 and Sprint's EVO in June of 2010) iNever iMagiNed that LTE made such a huge difference.
And, when it comes to Maps, we don't need Maps; with or without Maps we are still iLost.
What I'm trying to say is, regardless of how pathetically blundered an iPhone can be, Apple's iCult will still buy it because it's "coooooool" and iOMG it's the best thing since the hoola-hoop.
30. SuperAndroidEvo (Posts: 4400; Member since: 15 Apr 2011)
Well you are correct as always. There will be people who WILL buy poo if it had an Apple logo. Those misguided people we can't help. But more & more average Apple customers who want & deserve better are opening their eyes & are now looking at Android.
32. ilia1986 (unregistered)
Aye.. I myself recall being a huge Apple fan - after buying the iPhone 4 and all. But come WWDC 2011 and Apple did not introduce homescreen widgets - my faith in them started to fade. After watching numerous YouTube vids and seeing what Android is capable of - I quickly changed sides.
Luckily, I sold my iPhone 4 and bought me a GS3 - and am now one happy happy man. I've been having the phone for a week now, but still at the customization stage - experimenting with launchers, widgets, etc etc. :D
38. SuperAndroidEvo (Posts: 4400; Member since: 15 Apr 2011)
Wow going from an iPhone 4 to a Samsung Galaxy S III must feel like you time traveled into the future. I am so glad you are loving Android. Your phone will become EPIC once Android 4.1.1 Jelly Bean graces the BEASTLY GS3.
46. TalkingTechy (Posts: 97; Member since: 05 Dec 2011)
Funny, I was in the same situation as you, ilia1986. I jumped to the GS3 and loved it in the honeymoon stage. After having it for 1 month, I realized there were things I couldn't live without after leaving iPhone.
Read my blog "Android and Galaxy S3 Loves and Woes" for more and let me know if you agree:
Thanks for reading!
61. ilia1986 (unregistered)
SuperEvo - aye - this is a whole lot different. :)
TalkingTechy - well I must say that most of the things you mentioned - I experienced them myself.
To be frank - some of the things you mentioned - are exclusive to the GS3, some are because you're hooked into the Apple ecosystem - while others are truly legitimate.
However - this is Android. It's open source. It can do anything. I am certain that due time all these issues can be easily mitigated. :)
64. TalkingTechy (Posts: 97; Member since: 05 Dec 2011)
Thanks for reading ilia1986!
I agree that possibly all these issues can be worked out in time. I'm sure I will revisit Android once again in two years, but until then, I know I'll be happy with the iPhone 5.........maps or no maps. :-)
60. good2great (Posts: 1040; Member since: 22 Feb 2012)
you make awesome points... but where i disagree is your view that android is the "eye-opener"... why is android put on this platform that its the savior of apple followers?
isn't this pretty much putting them in the same situation? sheep flocking to a new sheppard?
why can't iFans open their eyes and choose blackberry or windows phone?
this android/apple war is wrong on both sides...
you guys tear down apple but at the same time glorify android... in my opinion... thats the same thing HATE & LOVE are similar
65. SuperAndroidEvo (Posts: 4400; Member since: 15 Apr 2011)
Yeah but I am talking about the regular Apple customer who since 2007 has had the SAME iOS. Also that customer who is not happy with the same basic design from 2010's Apple iPhone 4. Those are the people who are looking at Android.
The crazy fanatics or i$heep will buy Apple no matter what, even though some are starting to wake up from their daze.
66. ZEUS.the.thunder.god (unregistered)
you have a valid point but google never say that Android is magical or is the best. and no company apart from apple, sue over things scroll or pinch to zoon or rounded corner.
i am a google/android fan but i want MS/Nokia?RIM to succeed too. choice is always good for consumer but apple wants to eliminate competition by unfair means.
i hate apple
5. MeoCao (unregistered)
This is not the way to do survey, obviously Apple pays that guy Munster to say good things about Apple.
They should ask people if the scandal affect their buying decision.
6. JamesHunt (Posts: 37; Member since: 01 Oct 2012)
It proves that sheeps never complain about the quality of foddwr provided to them by their masters..
8. mercorp (Posts: 982; Member since: 28 Jan 2012)
Because they think they are smart alecs....
9. remixfa (Posts: 14123; Member since: 19 Dec 2008)
let it keep selling like hotcakes. Let Apple keep selling to consumers that are unaware of its massive defects in maps. Wait till they use it. The complaint train is only starting to leave the station. The more people that buy the i5 the farther the complaint train will go. I know peeps that have the i5, and I've asked each one of them how maps was.. and they all said "its awesome, its apple" (aka, they havent used it). I've told em to nav to things I know were wrong like the sears tower and such and they were all dumbfounded.
Now imagine your about to take a major cross country trip somewhere and your using your iMaps for the first time. It takes you all over the place, wrong way down one way roads, ect. How fast do u think they will go back to apple and complain about their near death experiences. Pretty quickly.
Just wait. iMaps drama is just getting started. Cook was smart to come out and write his letter, because now they have something to point to so they can say they are still working out the kinks, instead of SJ's normal anti-customer blather.
10. PowTheBowl (Posts: 84; Member since: 19 Apr 2012)
Oh well, at least there are third party maps in the App Store, but even with those maps, I'd rather choose Google Maps because I'm mostly familiar with it.
15. cfprelude (Posts: 119; Member since: 27 Oct 2011)
i'm a huge Google Maps fan but just for s**ts and giggles i did a test over the weekend and searched for 10 of the places i normally go every month (not small tiny places either: Mcdonalds, chilis, a couple work addresses, etc) and google maps finds all 10 (not suprising), mapquest (which i like pretty well) found 8 of 10, waze found 8 of 10 and apple maps i hate to say found 10 of 10. Obviously it has some major errors (widely publicized) but i think its biggest mistake is not to offer turn by turn voice directions to the iphone 4.... map quest and waze work just fine with voice and i'll take a few mistakes here and there to have the safety of it talking to me instead of my staring at a screen. Apple couldve mostly won me over with voice integration for more than just the 4s and 5.