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Seven-year old memorizes dad's Apple ID password, spends $5900 playing a game on pop's iPad

Posted: , by Alan F.

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Seven-year old memorizes dad's Apple ID password, spends $5900 playing a game on pop's iPad
Seven-year old Faisall Shugaa has discovered that having a great memory isn't always a good thing. Faisall had secretly memorized the Apple ID password employed by his dad, 32-year old Mohamed Shuga. That allowed him to ring up 65 transactions with Apple between December 13th and 18th. The youngster was playing Jurassic World on his dad's iPad, and paid to have the dinosaurs upgraded using the Dino Bucks currency in the game. He says that he was not aware that he was spending real money.

Mohamed, who runs a carpet store, found out about the transactions when he tried to make a purchase from a supplier. While we're not sure how angry he was at his son, he did vent some steam toward Apple. "I’m 32 years old, why would Apple think I would be spending thousands of pounds on buying dinosaurs and upgrading a game?," he said. "Why didn’t they email me to check I knew these payments were being made? I got nothing from them. How much longer would it have gone on for?"

At first, Apple replied to Mr. Shugaa's demand for a refund by saying that there was no guarantee that this would happen. He then told Apple that he needed the money to buy his children their Christmas gifts this year. That hit the right chord with the tech titan, who then gave Mohamed a complete refund.

Word to the wise. If you have children playing games on a mobile device, you need to monitor what is going on every now and then. Make sure that they do not have access to any passwords that you use. It just might save you a lot of grief. 


source: Metro.co.uk via PCMag

69 Comments
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posted on 01 Jan 2016, 21:29 7

1. MrAnonymous (Posts: 17; Member since: 25 May 2014)


1) Play
2) Plead
3) Refund!!!
This was completely his fault and yet apple gave a refund...

posted on 01 Jan 2016, 21:41 3

6. ibend (Posts: 3767; Member since: 30 Sep 2014)


its just rare case.. maybe 1 in 100000 refund pleaded to apple...
if Apple refund all those parents who's kids like to buy in-app-purchase / buying game currency, apple will go bankrupt in one month

posted on 01 Jan 2016, 22:48 7

17. neela_akaash (Posts: 1117; Member since: 05 Aug 2014)


just another marketing article to boost sales of Apple products...

posted on 01 Jan 2016, 22:50 11

19. neela_akaash (Posts: 1117; Member since: 05 Aug 2014)


he should have used an Android tablet and installed the game with unlimited mod money....

posted on 01 Jan 2016, 23:38 8

23. Raito (Posts: 58; Member since: 15 Aug 2014)


So you're condoning piracy?

posted on 02 Jan 2016, 15:54

49. Rotkaeqpchen (Posts: 2; Member since: 02 Jan 2016)


IAPs are PIRACY!!!

posted on 01 Jan 2016, 22:55

20. AlikMalix (Posts: 5193; Member since: 16 Jul 2014)


Apple has always refunded everything I asked for: recently a glitch preventing me to continue playing a game - I spent $3.99 iap on certain props and now I can't continue till its patched - I don't expect to wait - made a complaint - refund posted few days later.

posted on 04 Jan 2016, 10:07

68. downphoenix (Posts: 3155; Member since: 19 Jun 2010)


why would they go bankrupt? Apple is simply refunding them money they already got paid for, it doesn't come out of their coffers. It may hurt the F2P game companies, but if your game can have someone potentially spend $6000 on it, you don't deserve a single dollar of that.

posted on 02 Jan 2016, 07:58 1

38. GoBears (Posts: 448; Member since: 27 Apr 2012)


What a B.S. propaganda story. Nothing about it makes sense unless the father was incapacitated for 5 days and totally away from the internet and his email accounts.

posted on 01 Jan 2016, 21:29 6

2. Arch_Fiend (Posts: 2193; Member since: 03 Oct 2015)


Use A Hard Password And Don't Somebody Watch You While You Key It In. I Wouldn't Have Given Him A Refund, His Kid's Presents Would Have Been Those Upgraded Dinosaurs.

posted on 01 Jan 2016, 22:36

14. Arch_Fiend (Posts: 2193; Member since: 03 Oct 2015)


Don't Let*****

posted on 02 Jan 2016, 07:19

35. monkeytown (Posts: 125; Member since: 26 Jul 2012)


exactly

posted on 02 Jan 2016, 08:04

39. Plutonium239 (Posts: 1043; Member since: 17 Mar 2015)


What about his other kids? it was just one of them that did this.

posted on 02 Jan 2016, 08:22

40. Arch_Fiend (Posts: 2193; Member since: 03 Oct 2015)


They Can Take Turns Playing The Dinosaur Game LOL Or Wait Till He Gets His Taxes This Month To Get Presents.

posted on 02 Jan 2016, 20:44

54. bigdawg23 (Posts: 446; Member since: 25 May 2011)


I have a 2, 7, & 9 and they don't have and will never have my password. If they asked for a game, but it's very rare, and I don't enter the password for them to see. Also I have a harder password or use my fingerprint scanner. My kids don't have their finger prints on my phones.

The dad here needs to pay and take responsibility for this mistake.

posted on 03 Jan 2016, 01:50 1

57. AlikMalix (Posts: 5193; Member since: 16 Jul 2014)


I disable IAP's from restrictions menu.. this way the IAP button doesnt even work: it doesnt pop up a confirmation window, doesnt open a website, doesnt open appstore - NOTHING! so the kid doesnt even know that the button actually does something. And when I'm ready to purchase - two taps and all enabled!!!

You got kids? Restrictions menu is your best friend!!! (hint: it's password protected and can be a different password all together)

posted on 03 Jan 2016, 07:09

63. elitewolverine (Posts: 5111; Member since: 28 Oct 2013)


My wallet is protected and wont take a purchase without a completely separate pin.

posted on 01 Jan 2016, 21:30 3

3. parasshah100 (Posts: 6; Member since: 01 Jan 2016)


Why does he expect Apple to notify him with emails, they dont mind getting the money :/

posted on 02 Jan 2016, 16:38

51. Blazers (Posts: 424; Member since: 05 Dec 2011)


He should deal directly with his bank from now on. They can set a limits on the authorization amounts, and require verification for purchases over a certain amount.

posted on 01 Jan 2016, 21:35 2

4. darkkjedii (Posts: 20018; Member since: 05 Feb 2011)


I'd be so pissed, but what can you really do?

posted on 01 Jan 2016, 21:40 1

5. cnour (Posts: 587; Member since: 11 Sep 2014)


Apple is big. Some stupid people will continue saying that Apple is stealing our money.

posted on 01 Jan 2016, 23:27 12

22. submar (Posts: 404; Member since: 19 Sep 2014)


Apple stole your money and become big
iPhone 6s is made of about $236 of material but is sold 649~849
and guys like you are willing to be cheated

posted on 02 Jan 2016, 00:06

25. catze86 (Posts: 680; Member since: 07 Dec 2015)


Practical Dumping...hehehehe

posted on 02 Jan 2016, 02:41 3

30. cnour (Posts: 587; Member since: 11 Sep 2014)


You are the definition of stupidity. So go baby and buy these parts and make your iPhone 6s!!!!!!

posted on 03 Jan 2016, 07:10 1

64. elitewolverine (Posts: 5111; Member since: 28 Oct 2013)


I will be awaiting your custom OS, 64bit architecture, phone in less than a year. It will only cost you 236, I will pay you 300.

posted on 02 Jan 2016, 01:12 2

28. Hexa-core (banned) (Posts: 2131; Member since: 11 Aug 2015)


Apple isn't as bad as how haters portray the company.

posted on 02 Jan 2016, 10:17

41. tedkord (Posts: 10602; Member since: 17 Jun 2009)


Of course not. And Samsung isn't the doing of thieves haters espouse. And Android isn't the iOS copy haters claim. Haters exaggerate in order to try and spread the hate to others. All three are far from perfect, though.

posted on 01 Jan 2016, 21:52 11

7. TyrionLannister (unregistered)


Apple is the good guy here, with the guy and his kid being jerks. They had no right of demanding refund. It's your fault if you can't monitor your son, you need to deal with it.

And upgraded dinosaurs was a good enough presents. I bet this was the first Christmas the kid got a 6000$ present.

posted on 01 Jan 2016, 22:42 1

16. vuyonc (Posts: 990; Member since: 24 Feb 2014)


Apple only wanted to look like the good guy, I think. Any other software company would've laughed it off and unapologetically send the kid a lump of coal for Christmas.

posted on 01 Jan 2016, 21:53

8. ananthu07 (Posts: 91; Member since: 25 Oct 2015)


I spend some money, please refund Apple. I do not own an Apple device.

posted on 01 Jan 2016, 22:10 2

9. Astonvan (Posts: 237; Member since: 14 Aug 2015)


Spending real money and buying stuff for such games is the most dumbest way to lose your hard-earned money. I have heard about people buying animals and stuff in farmville by spending sh*tload of money

posted on 01 Jan 2016, 22:14 8

10. Rocket (Posts: 186; Member since: 24 Feb 2014)


I do receive emails from google every time I buy something from play store e.g gems in clash of clans, apple should copy google with that, lol

posted on 01 Jan 2016, 22:23 7

12. 14545 (Posts: 1463; Member since: 22 Nov 2011)


For some reason, given all the other issues they have had with in app purchases, I'm sure they do too. But this idiot can't be bothered to monitor what his kids do. It's just someone else's fault.

posted on 01 Jan 2016, 23:27 4

21. Napalm_3nema (Posts: 2155; Member since: 14 Jun 2013)


Every purchase made on the App Store, whether it's a movie rental, IAP, or a music purchase, results in an email notification to the account holder. You are absolutely correct that dude was just passing the buck.

posted on 01 Jan 2016, 22:48 2

18. AlikMalix (Posts: 5193; Member since: 16 Jul 2014)


Apple also sends emails for every purchase.

posted on 02 Jan 2016, 01:17 1

29. Hexa-core (banned) (Posts: 2131; Member since: 11 Aug 2015)


They do. Google does too.
But how can a developer make a game in which it's possible to spend up to $6k ?

strange!

posted on 02 Jan 2016, 20:57 1

55. JMartin22 (Posts: 1937; Member since: 30 Apr 2013)


Actually, it's quite common with publishers that use the F2P model. $99.99 micro-transactions for premium virtual currencies are pretty much a norm and they don't excel you far at all in games just purchasing the package once. It's designed to get you spending many times over.

posted on 03 Jan 2016, 01:55

58. AlikMalix (Posts: 5193; Member since: 16 Jul 2014)


The IAP model is the ruin of it all as far as i'm concerned - and we got pirating geniuses to thank for that (mostly).

But, it's not that uncommon.. I rate what I would spend on an app/game relatively what a PC game would cost. So if a full COD game costs $60, a mobile version of that would be about $4 to $12. If I have to spend more real $$$ to enjoy a mobile version - it's not worth it.

For example: I have invested $3.99 once for Fallout Shelter (Mr. Handy's) and another $.99 for another vault. That's pretty much all this game is worth for me - dont get me wrong - it's a lot of fun, and the devs deserve $5 - but it's still a casual game and that's it. BUT I know people who spent in thousands for Clash of Clans for example - and it's not that uncommon...

posted on 01 Jan 2016, 22:21 18

11. yyuu1000 (Posts: 200; Member since: 26 Jul 2012)


Sounds legit a guy named Mohammad buying Christmas presents.

posted on 02 Jan 2016, 00:09

26. catze86 (Posts: 680; Member since: 07 Dec 2015)


God punish him for buying the wrong product and the wrong time

posted on 02 Jan 2016, 00:20

27. uzimafioso (Posts: 244; Member since: 15 Jul 2014)


See that's the difference in our beliefs and religions. Islam teaches me to ask for his forgiveness.

posted on 02 Jan 2016, 03:05 1

31. catze86 (Posts: 680; Member since: 07 Dec 2015)


Every religions teach it believers to forgives and etc. Just go to Indonesia. Even though the majority are muslims, they know how to respect the differences. White,black, yellow did not matter as long as they respect each other and not assholes.
Sultan Brunei never bann Chrismast. If he ever does that, he close the curchs already. He just doesnt like Chrismast as an event for competitions to grab moneys. But people misinterpret in the wrong way.

posted on 02 Jan 2016, 05:23

34. andynaija (Posts: 857; Member since: 08 Sep 2012)


I want to go to Indonesia someday, it looks very interesting especially Jakarta.

posted on 02 Jan 2016, 07:45

36. catze86 (Posts: 680; Member since: 07 Dec 2015)


If you are a cluber. Every bid city in Indonesia have their own night clubs.

posted on 02 Jan 2016, 14:06

47. andynaija (Posts: 857; Member since: 08 Sep 2012)


Haha I'm not a clubber, I'm more of an explorer/sightseer.

posted on 02 Jan 2016, 14:48 1

48. catze86 (Posts: 680; Member since: 07 Dec 2015)


Seein a girl stripped her dress and then dancing is beautiful sigh too... hahaha
therre are a lot of places for your taste in Indonesia. Just hive an advice, you are not only to follow the country law, but you also to follow the local/traditional laws. Please dont act like those stupid Australians in Bali. They act like Hooligan there. The locals are too nice to voice their opinions about them. Just go to Indonesia, you will not regret.

posted on 01 Jan 2016, 22:26 9

13. 14545 (Posts: 1463; Member since: 22 Nov 2011)


Apple really should have stood behind the purchases. The father is clearly in the wrong. But the developers shouldn't have leave an open ended ability to spend 5k. They bare a slight burden of responsibility too. That being said, Apple should have told him sorry for his chitty parenting.

posted on 02 Jan 2016, 04:10

33. xondk (Posts: 1232; Member since: 25 Mar 2014)


The point he has them on is the fact that there's no receipts sent to user about purchases, last I checked this is something that you always get everywhere else, at least on android last I checked.

posted on 03 Jan 2016, 02:00

59. AlikMalix (Posts: 5193; Member since: 16 Jul 2014)


You get emails for everything you get on itunes, app store or every IAP... including free downloads also send you emails... I dont know if it's possible to disable it either. - the only thing is to change your email and never check the old one... (but then again, you need the old one to sign into iCloud or Apple ID) - this guys is lying...

posted on 03 Jan 2016, 03:23

62. xondk (Posts: 1232; Member since: 25 Mar 2014)


Oh? Well if they do give email's by default then yeah he'd be lying, but if they don't it is a problem.

posted on 01 Jan 2016, 22:40 6

15. ThePython (Posts: 874; Member since: 08 May 2013)


Well. Both father and child were stupid.

posted on 01 Jan 2016, 23:50

24. BattleBrat (Posts: 1432; Member since: 26 Oct 2011)


I have recently acquired some apple devices, my first with TouchID, works great! MAYBE HE SHOULD USE IT!

posted on 02 Jan 2016, 03:33

32. spiderpig2894 (Posts: 584; Member since: 10 Jan 2012)


That is why I remove my card details every after purchase. Especially that my account is on 2 iDevices. I'm not a big spender in digital retails so it's not a hassle for me because I wait for proce drops.

posted on 03 Jan 2016, 02:01

60. AlikMalix (Posts: 5193; Member since: 16 Jul 2014)


Why not check out the Restrictions in General Settings... you'll love what you find in there... (it will promt you to set up a completely separate passcode - so if you give your iDevice login info - they still cannot access the restrictions menu)...

posted on 02 Jan 2016, 07:58 2

37. bobby2803 (Posts: 32; Member since: 28 Jun 2014)


Anyhow a mail arrives for every app and in app purchase, wonder why he didnt see it in his mail notifications.

posted on 02 Jan 2016, 10:18 1

42. tgom222 (Posts: 24; Member since: 08 Jul 2012)


Sounds like a lie. Do people named Mohammed celebrate Christmas? /s

posted on 02 Jan 2016, 11:23

44. TechieXP1969 (Posts: 8812; Member since: 25 Sep 2013)


Typical no because Muslims I believe don't even believe in Christ.

posted on 02 Jan 2016, 17:10 1

52. Plutonium239 (Posts: 1043; Member since: 17 Mar 2015)


Muslims believe that Christ was a prophet like Mohammed.

posted on 03 Jan 2016, 02:03

61. AlikMalix (Posts: 5193; Member since: 16 Jul 2014)


Muslims mention Christ as a prophet...

posted on 02 Jan 2016, 11:23

43. TechieXP1969 (Posts: 8812; Member since: 25 Sep 2013)


This is weird because credit card companies like AMEX will do a fraud alert after a few buys from the same merchant and stop them so will Visa and MC.

Banks like Chase and BofA will too.

This isn't Apples fault all he has to do miss turn off being able to make in game purchases.

I would have given him nothing.

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