Hesse: 2014 will be Sprint's year
Hesse used the story about the three little pigs as an analogy to describe why Sprint is replacing its network and rebuilding. He says that Sprint is building a house of bricks while the other three rivals are building houses of straw and sticks. Still, the CEO says that Sprint is losing customers and will continue to do so while it builds out its network.
The good news is that Hesse expects Sprint to have more customers than ever once the build out is complete. And he displayed a Samsung Galaxy S4 built to support Sprint's tri-band LTE service called Sprint Spark. As we told you on Tuesday, the service has gone live in Chicago and while a limited number of handsets support it, Sprint Spark offers faster data speeds and better service indoors.
1. HASHTAG (unregistered)
The year for them to reach another level of fail.
2. oister85 (Posts: 408; Member since: 27 Apr 2012)
Yeah bla bla bla blab bla an bla bla bla at the end it never gets better.
3. thedarkside (Posts: 652; Member since: 30 Apr 2012)
i think tmobile should be considered the third largest carrier.
7. zennacko (Posts: 236; Member since: 16 Jun 2013)
If they keep doing what they did this year, it'll be the first in no time at all :)
15. Shatter (Posts: 2031; Member since: 29 May 2013)
All they need is better out of city coverage
8. maddashell (Posts: 6; Member since: 07 Aug 2012)
Yeah there FULL of S%$#, I left them for Att, because I'm in phoenix and we still DON'T HAVE LTE. What a joke i was patient with them and never got it. Now a new LTE (spark) HEY SPRINT, LETS MAKE SURE YOU HAVE LTE UP AND RUNNING IN ALL STATES FIRST. The 5 largest city and we don't have it.
21. techaman (unregistered)
that does not matter am 15 mile from dc and we have lte speeds of 1 and 2 mb and 3g speeds of .08kb i cussed them out on the phone am changing to t-mobile i told them i could take and string with a cup and a stone on the ends and get better service then with sprint as 4 mins later call drops
19. Droid_X_Doug (Posts: 5921; Member since: 22 Dec 2010)
What is the saying - actions speak louder than words? Time for Sprint to just do instead of talk.
23. JEverettnow (Posts: 209; Member since: 11 Mar 2013)
I work for them and that is what I have been saying for awhile now. Stop telling showing people what you have up your sleeve. "Walk softly and carry a big stick"
17. 2connected (Posts: 5; Member since: 10 Dec 2013)
So when Consumer reports ranks you as the worst carrier in the USA- i guess next year is the comeback year. They are getting killed and will fall further behind next year. They are losing their pricing advantage as well. T-Mobile has gotten super aggressive with their resellers. 35orless.com with their LIVE Plan is changing everg
18. 2connected (Posts: 5; Member since: 10 Dec 2013)
So when Consumer reports ranks you as the worst carrier in the USA- i guess next year is the comeback year. They are getting killed and will fall further behind next year. They are losing their pricing advantage as well. T-Mobile has gotten super aggressive with their resellers. 35orless with their LIVE Plan is changing everything
27. Zero0 (Posts: 583; Member since: 05 Jul 2012)
Yeah yeah yeah.
Except they have more spectrum than anyone else in the game. They have an abundance of high-band spectrum complemented by a decent chunk of low-band spectrum. Give them time to put up the antennae and set up the backhaul, and they will be the fastest carrier in the US.
I don't have Sprint, but I'm watching very closely.
5. papss (unregistered)
Oh sprint how you have fallen so low...
6. cncrim (Posts: 530; Member since: 15 Aug 2011)
Sorry, i will have to say, it will still be Tmobile year and morely will be for next two year. But hey there are alway room to make something news. if sprint Copy will not count innovation.
10. cripton805 (Posts: 972; Member since: 18 Mar 2012)
Read my story which is full of BS by Sprint...
I was tired of paying $80 a month for unlimed talk and messages. We were promised LTE "soon" month after month for the past 12 months. The web speeds were absolute and total crap. This was in the range of 7-100kbps and pings around 1,000+. Which means, that I couldnt even open a simple google page with the search bar. I finally decided enough was enough. I opted out with an ETF of $240. (which should have been $220). I only used my phone 6 days into the new billing cycle and charged me $80 for the whole month instead of breaking the month down to my actual days of use.
So in total Im paying $320+ taxes to cancel my plan on top of $920+ taxes of wannabe service that I never got.
IM NOT FINISHED... they cancelled the second line on the contract automatically because they said the balance on the bill was too high. So what??? The payment has never been late. The payment was NOT even due yet. The bill wasn't even available for us to see since we were 6 days into the billing cycle. How stupid is the Sprint company to cancel a line we didnt want to cancel??? Luckily for them, my girlfriend was tolerable and we had the line reconnected. Which was a complete waste of time because we were planning to pay our bill anyway once we actually received it... Theyre lucky the contract was under her name or I would have made a big deal about their BS.
25. irellemot (Posts: 51; Member since: 29 Nov 2012)
I live in the Kansas City area, and sprint is amazing here. Service is great here, I get 3G speeds of 2.5 Mbps, not bad when CDMA 3g speeds are limited to 3Mbps. Now on the LTE side, I get about 15Mbps average, which isn't bad, and the highest I've ever seen is 50. So as long as I live in Kansas City I'm sticking with Sprint.
29. SprintGuy22 (Posts: 13; Member since: 10 Jul 2013)
Your ETF is $350 then drops $10 a month after 6 months so make sure you did your math correctly. As for you being charged your full bill, this was probably due to your first month bill which causes pro-ration ontop of a month in advance (which is what majority of carriers do). If you called cancellations they would have provided several credits due to the inconvenience you had received.
As for your phone being shut off due to a balance that was too high, it's called a spending limit. They give people this limitiation due to poor credit. This is due to the fact that you don't overspend on yourself and dig yourself into a big hole.
And im not sure how you managed to rack up a $900 bill due to the fact that a first month bill for 3 lines of service would run you no more than $400 and that's on the high end. So chances are you were late on your bill, got it deactivated then you were charged another $36 per phone just to activate.
This is why most companies proved you a certain trial period. Chances are you were receiving those data speeds and issues within your first 14 days, you should have returned the phones within your grace period.
33. cripton805 (Posts: 972; Member since: 18 Mar 2012)
We were never offered any credits. And we got them about a year ago when my girlfriend had credit but only about a year of history. On Verizon I had no credit when I started and quickly racked it up to a very high limit.
We did not rack up a $900+ bill. That was the cost of service over the past year that I paid in total for my line only. Which means that we paid more than $2000 dollars in cell phone service for both phones after taxes.
Our local Sprint uses a signal booster which I found out later because their instore demos are super quick. (which I see as a scam) During my trial period the data speeds were between 500kb to 1mb down for around 3-4 weeks. So either Sprint throttles their service after that or they boost your speeds when you first get your phones.
And once again, even if there was a spending limit placed on the contract, they shouldnt apply that to ETFs and cancelling of a second line when we clearly didnt ask for it. We were never late on any bills. At all and we have perfect credit ever since we built it up.
41. SprintGuy22 (Posts: 13; Member since: 10 Jul 2013)
To be honest, under very few circumstances to companies issue out credits to people who don't ask for them. You should have asked to speak to a few supervisors and schmoozed them a little more, you cant just get angry and cancel and pay them the money you owe them. You have to complain to companies in order for them to consider giving you money. That's just basic consumer-business relations.
And as for you racking up your previous VZ bill and your gf with minimal credit, this is why you were placed on a spending limit account to prevent you from doing so. The only thing they would do to your line is suspend it for being over your limit or having a late bill. I can see how this may seem unfair to you, but if you just stopped paying your monthly car payments would you not be suprised to see the repo man towing it away?
The only reason they would just up and cancel your service would be to her line constantly roaming. Sprint has in your service agreement (which you sign when renewing your contract every 20 months) that if you roam more than your given that they reserve the rights to cancel your service. If you want the exact excerpt it's actually
"Off-network Roaming: The primary use of your Device must be for domestic purposes within the Sprint-owned network. Domestic means use in the 50 United States and U.S. Territories (except Guam). Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network usage in a month exceeds: (1) voice: 800 min. or a majority of minutes; or (2) data: 100 or 300 megabytes or (based on plan terms) a majority of kilobytes."
However they NEVER just cancel your service. Your provided several texts, emails, and phone calls regarding this issue. I have a feeling that you just chose to not pay attention to any of these warnings and you probably also just signed the dotted lines that they told you to sign without ever asking questions"
** This reminds me of the South Park episode with the Human Centipad.... "Why wont it read!?!?!"
The booster's your talking about are almost a standard with every company. It's part of sales and allows for no issues for when your phones are activated at the point of purchase. Do you think that Vz and AT&T don't use these boosters? cuz i assure you they do. Since VZ is the national sponser of the NFL at every game that is played around the USA, 4G attenna boosters are used throughout the stadium in order to provide their customer's with exceptionally fast speeds so their customers can live stream games, social networks, etc.. without any lag or issues. Do you consider this to be a scam as well? This still doesnt explain the fact that you had 14 days to try it and you kept it. Because Sprint in no way shape or form provides you good service for 14 days then just says "alright we got em!! Flip the switch!!!"
I understand your frustration and you feel as though you were screwed over. Make sure you read what your signing next time.
43. cripton805 (Posts: 972; Member since: 18 Mar 2012)
You dont understand. I never racked up any bill. Quite the opposite actually. I was allowed to buy basically thousands of dollars at Verizon because I had such a good reputation with them. I paid hundreds of dollars early at a time. They even sent me a special Christmas promo from corporate that were vouchers for phones. The employees didnt even know what it was when I got the voucher.
Anyhow, she specifially called and asked why they cancelled her line and they specifically told her that the balance was too great on one single bill. It's like hitting your cap and cancelling everything associated with the account. That's why I think it's so stupid. As stupid as it sounds, that is what happened. I understand if someone is late on their bill or they keep racking up "use". This didnt apply to use. It was only a $400+ bill due to the ETF on my line. Not because of my excessive "use". I only use around 300 minutes a month and 1000 texts. Around 50mb if Im lucky. I know what roaming is and I know how that works and I was aware of the contract. That didnt happen here since we live so far away from somewhere that allows us to roam anyway.
And yes, now I know about boosters. I didn't know they existed. I never was with a company that actually needed them until now. Most customers don't know about them either. So, that should be disclosed to a potential buyer using their instore demos and a majority of their customers are not techies. Of course, they will be quick to get you to sign the contract without telling you. And you can't return the phones without a re-stock fee. It's still cheaper than ETF, but it's still money down the drain.
Id also like to point out that ETF for advanced devices is $20 month. The $10 amount doesnt apply to smartphones.
44. cripton805 (Posts: 972; Member since: 18 Mar 2012)
Here is the ETF chart. Since they charged me the month that I only had 6 days of use. I should have been charged under 11 months which would have been $220. Not $240. And they still tacked on $80 on top of the $240.
=$320+ fees and $10ish insurance which doesnt count.
11. xtroid2k (Posts: 427; Member since: 11 Jan 2010)
OK so when will this house of bricks be done cause I can't be left in the cold I guess I'll go with the house of straw for now. Cmon really sprint. That's like telling a guy in the er that they are researching a new surgery while he's leakin right there. I don't know much but I'll tell you this. They better be working on more then the network to real customers in. Killer phones, killer plans, killer CS oh wait I have them right now its call tmobile
13. CEMIII (Posts: 110; Member since: 26 Jun 2013)
House of Bricks hahaha without mortar (a variety of devices like at& t, Nokia anyone) who cares. So long as I can make a call & get good data service I could care less of the carrier.
14. mike2959 (Posts: 263; Member since: 08 Oct 2011)
She keeps promising it will get better, she will change, just going through a transition etc...All lies...
16. Shatter (Posts: 2031; Member since: 29 May 2013)
False, 2014 will continue to be the year of T-Mobile.
20. joseram695 (Posts: 49; Member since: 28 May 2012)
Sprint is the worst carrier of all the big carriers they coverage is super spoty and there network speeds are terrible!!!!! Even there LTE is super slow!!!!!!!!!
22. techaman (unregistered)
lte is slower then 3g on all other carriers
24. JEverettnow (Posts: 209; Member since: 11 Mar 2013)
Depends on where you are at. In some of the recent built out markets in uper central valley we are seeing speeds around 20mbps. Not quite T-mobile or at&t speeds, but these were rural areas.
26. lsutigers (Posts: 759; Member since: 08 Mar 2009)
I get 20+mbps in a metro area on Sprint. Faster than my Verizon LTE phone. Oh, and the coverage smokes TMO.
37. techaman (unregistered)
t mobile ranked highest in maryland on average. but at least i can make wifi calls with tmobile my air rave from sprint only works with comcast so when i get verizon fios bye bye service again.
42. SprintGuy22 (Posts: 13; Member since: 10 Jul 2013)
Same here! I get 30mbps in Rochester, NY. Sh*ts on VZ, AT&T, & T-Mo. Bunch of haters now but once network vision is compete and the full integration of Soft-Bank is complete soon Sprint will rise to the top (maybe not right away, but in due time)
32. wumberpeb (Posts: 443; Member since: 14 Mar 2011)
I've got 25mbit speeds here I'm Saratoga Springs NY, as high as 30 and as low as 8 or 9. I can't complain, can talk and surf at the same time on LTE, unlimited data. T-Mobile has no stores within 25 miles if here, and the service to match. Can't complain one bit
28. gd761 (Posts: 109; Member since: 18 Sep 2012)
If 2014 is going to be the Year of SPRINT, since soo many people are Bashing Sprint to Holly Hell and Leaving, then see about doing something other than Just Building the NETWORK.
BUILD the Lineup of Phones that the Customers REALLY WANT!
Sprint has Acquired the iPhone and has a Ton of Android Phones and just 2 Windows Phones.
How Many times in All of the Different Forums have the Sprint Customers complained about Sprint either getting the Phones that Everyone Else has gotten Months Before or Sprint Never getting the Phones that Everyone Else has in their Lineups? Way Too Many Times!
There are a Lot of Customers that are Diehard Fans of Certain Manufacturers and their Choices are either Swayed or Made by them. Either they Stay and Wait or they Switch to Another Carrier because of the Phone they Want is there and NOT on Sprint.
Why Not have a Poll asking the Customers, Current, Former, or Future ones What Manufacturers They Want to Have on Sprint and also what OS they Want on the Phones they Want. The Manufacturers Can Build the Phones and Put the OS that the Carriers Want on them.
So, REALLY LISTEN TO THE CUSTOMERS AND PROVE TO THEM THAT SPRINT IS THE COMPANY FOR THEM TO BE ON!
34. wumberpeb (Posts: 443; Member since: 14 Mar 2011)
Nobody goes into Spring stores asking about Windows phones, trust me... Nobody. Windows phone get mentioned in all of my stores once a month, or roughly the same as blackberries do nowadays.
So you can talk about how YOU want more variety in their phone selection, but Sprint's customer base isn't asking for Nokia. Personally, I'll be rooting for some Sony models to show up, but I won't even notice more Windows phones
38. techaman (unregistered)
moto, sony and nokia but since nokia is now microsoft guess we will never get android nokia. maybe oppo phones would be nice or hawaie or whatever its called phones. but still for the money i pay they should just reduce the cost to customers that have really bad service like me paying almost 90 amonth for 50 mins talk and little data cause am on wifi.
31. Jeradiah3 (Posts: 1008; Member since: 11 Feb 2010)
Sprint's year was supposed to be 2009 when they introduced the HTC Evo.............then it was supposed to be the year they introduced the iPhone which was either 2011 or 2012
Sprint needs to realize that the ONLY reason that they're relevant is because of their unlimited data plan!! They ned to change their CEO, logo, business tactics......something because the other 3 major carriers are beating them to the punch in almost every way
39. techaman (unregistered)
i feel bad for sofbank that just bought 70 % or so of sprint son said he would drop prices to bring people in while they build network up. but they need to say good bye to dan and make a commercial saying we are dropping prices while we build the network of the future.
46. Jeradiah3 (Posts: 1008; Member since: 11 Feb 2010)
I agree with that. Sprint wouldve kept me if they rebuilt their network. I can be patient with a company that would rather rebuild their network vs. trying to add phones to a network thats slowly dying
35. McZelAir (Posts: 3; Member since: 10 Aug 2013)
I really want D. Hesses job!! I'd love to post year over year failures, accented with WONDERFUL promises that never seem to pan out, all while shedding customers left and right. I guess he only makes ~$11 million a year. At least with those modest earnings he can probably afford his Verizon bill.
36. jamesedward318 (Posts: 99; Member since: 25 Dec 2010)
Sprint has had more chances than the law allows to get it right. I feel so sorry for my friends that have Sprint in just about every major city who struggle with coverage and piss poor customer service. Sprint is always promising new and improved this and that. But yet and still nothing comes about. Ever since I have jumped over to T-Mobile I have not looked back and I have been so happy. I've just about every carrier you can name and my pockets love T-Mobile. Unlimited data, no dropped calls, decent and respectable customer service. T-Mobile will probably make a HUGE announcement around this time next year saying that they are buying up Sprint.
40. techaman (unregistered)
we can only wish. it should have been nextel to buy sprint and keep 800 and 850 band.
45. bugsbunny00 (Posts: 1240; Member since: 07 Jun 2013)
reminds me a dog named spark,he knows a lot of tricks lets see what sprint spark can do...