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Apple rolls out iOS 9.2.1 patch to fix iPhones bricked by 'Error 53'

Posted: , by Mihai A.

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Apple rolls out iOS 9.2.1 patch to fix iPhones bricked by 'Error 53'
Earlier today, Apple announced that it is rolling an update to iOS 9.2.1 that restores functionality to iPhones bricked due to "Error 53".

Earlier this month, reports revealed that some Apple iPhone users who've repaired their handset through third-party stores have had their devices bricked. In what followed, the issue was often referred to as "Error 53" after the error number displayed by bricked iPhones.

According to Apple, the error appears when a boot-time security checkup fails to recognize the Touch ID module. As per the official statement, the security check was actually designed to test the Touch ID module before a device is shipped out from Apple factories. 

The update is now available for download through iTunes on Mac or PC. Apple says that those who've updated their phones from iCloud shouldn't have ever seen the issue. As a side note, it remains to be seen how the patch will affect the class action suit that has been filed against Apple over the "Error 53" issue.

The company stresses that this measure was not designed to affect customers. Furthermore, those who've had to pay for an out-of-warranty replacement of their iPhone are advised to contact AppleCare to get their money back. 

Here is Apple's statement - issued to TechCrunch - in full:

Some customers' devices are showing 'Connect to iTunes' after attempting an iOS update or a restore from iTunes on a Mac or PC. This reports as an Error 53 in iTunes and appears when a device fails a security test. This test was designed to check whether Touch ID works properly before the device leaves the factory.

Today, Apple released a software update that allows customers who have encountered this error message to successfully restore their device using iTunes on a Mac or PC.

We apologize for any inconvenience, this was designed to be a factory test and was not intended to affect customers. Customers who paid for an out-of-warranty replacement of their device based on this issue should contact AppleCare about a reimbursement.

source: Apple via TechCrunch

51 Comments
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posted on 18 Feb 2016, 14:41 4

1. natypes (Posts: 1104; Member since: 02 Feb 2015)


Look at Apple trying to win some public support lol.

posted on 18 Feb 2016, 15:43 9

6. AlikMalix (unregistered)


I don't think Apple need to "win" public support - people love their iPhones, bro. I'm sure Apple intentions were to disable devices that had unoriginal parts, but even for a fanboy like me - that was a Wrong move and Apple is going to fix their mistake - cannot expect more.

posted on 18 Feb 2016, 18:44 3

16. Mxyzptlk (unregistered)


The haters will continue to hate with their one sided minds.

posted on 18 Feb 2016, 19:24 9

18. NoToFanboys (Posts: 2793; Member since: 03 Oct 2015)


Like the way you hate LG.

posted on 18 Feb 2016, 21:42 2

24. S.R.K. (banned) (Posts: 678; Member since: 11 Feb 2016)


And Blackberry.

posted on 19 Feb 2016, 10:17

46. Mxyzptlk (unregistered)


Well you can thank a condescending egotistical troll for that one.

posted on 18 Feb 2016, 22:10 2

27. joey_sfb (Posts: 6508; Member since: 29 Mar 2012)


And moto...

posted on 19 Feb 2016, 10:16

45. Mxyzptlk (unregistered)


I own a Moto X Pure.

posted on 18 Feb 2016, 23:26 2

29. Norris (Posts: 121; Member since: 26 Jun 2015)


And every android.

posted on 19 Feb 2016, 10:18

47. Mxyzptlk (unregistered)


Don't be a hypocrite.

posted on 20 Feb 2016, 05:26

51. S.R.K. (banned) (Posts: 678; Member since: 11 Feb 2016)


No he doesn't. Give Mxzy credit where it's due.
He likes pure Android, no sin overlay on any Android phones.

posted on 19 Feb 2016, 10:16

44. Mxyzptlk (unregistered)


LG sucks as a phone maker.

posted on 19 Feb 2016, 10:39

50. NoToFanboys (Posts: 2793; Member since: 03 Oct 2015)


Thanks for proving my point

posted on 19 Feb 2016, 00:01 2

30. xfire99 (Posts: 928; Member since: 14 Mar 2012)


At least better than brain deads without any own minds.

posted on 19 Feb 2016, 03:47 1

33. HonestRealist (Posts: 196; Member since: 25 Jan 2016)


We don't hate other brands, we pity the people who use them. Kinda like when you see a homeless guy in the street.

posted on 19 Feb 2016, 05:15 1

37. darkkjedii (Posts: 23919; Member since: 05 Feb 2011)


Kinda stupid to pity someone for buying and using what they want/prefer. That was a bad analogy to be honest. The person you're showing pity to, might be 100% happy with his/her purchase.

posted on 19 Feb 2016, 05:24 1

39. HonestRealist (Posts: 196; Member since: 25 Jan 2016)


Do you not wish the best for them? Do you not ever think "awww that poor soul" Ah... maybe I'm wrong. Maybe I'm shallow lol... Oh well in other news life goes on :) and as long as they are happy then the world continues to spin too. That's the best part!

posted on 19 Feb 2016, 06:08 1

42. darkkjedii (Posts: 23919; Member since: 05 Feb 2011)


Homeless vs people enjoying the phone they bought...really dude?

posted on 19 Feb 2016, 10:19

48. Mxyzptlk (unregistered)


like yourself right?

posted on 18 Feb 2016, 19:38

20. bambamboogy02 (Posts: 645; Member since: 23 Jun 2012)


How can you install this on an already bricked device? Lol.

posted on 18 Feb 2016, 21:43

25. S.R.K. (banned) (Posts: 678; Member since: 11 Feb 2016)


Hey that's a good point. But good to know there is an update to fix this.

posted on 19 Feb 2016, 00:01 1

31. xfire99 (Posts: 928; Member since: 14 Mar 2012)


Read the article again?

posted on 18 Feb 2016, 15:01 1

2. FuJitsu.nn (Posts: 6; Member since: 06 Mar 2014)


So what I'm wondering is if this is only a fix for phones that have been sent back to apple to get the touch ID button replaced.

posted on 18 Feb 2016, 15:40 1

5. AlikMalix (unregistered)


The devices that were repaired by Apple or approved repair shops are not affected by error 53, it was only the shops that aren't approved by Apple that may have used parts that aren't original or used parts from broken devices.

posted on 18 Feb 2016, 15:08

3. TheWeasel (Posts: 403; Member since: 26 Dec 2014)


I'm glad that the bricked iPhones can be restored with the last back up, but if I understand correctly, I'm sure many lost precious information that had not yet been backed up.

posted on 18 Feb 2016, 15:35

4. AlikMalix (unregistered)


I assume that too. To me the info/photos on my phone is more important than the cost of a new device. That's why I have it backed up everyday, automatically when I walk thru my door (iOS can be backed up whe not used, automatically, daily, when it directs your home wifi connection).

Recommend everyone to set it up!!! Maybe PA can do a tutorial...

posted on 18 Feb 2016, 15:56 3

7. tedkord (Posts: 13460; Member since: 17 Jun 2009)


Sounds like they're doing the right thing on all counts. Good for them.

posted on 18 Feb 2016, 16:02

8. LittleGaGaKiller (Posts: 290; Member since: 19 Jan 2015)


Bottom line : iPhone sucks. Nuff said...
(Sent from an Android-fanboy using a laggy smartphone with 500mb RAM left)

posted on 18 Feb 2016, 16:16 12

11. TheWeasel (Posts: 403; Member since: 26 Dec 2014)


Pathetic attempt. Do yourself a favor and don't try again.

posted on 18 Feb 2016, 19:25 5

19. NoToFanboys (Posts: 2793; Member since: 03 Oct 2015)


You are as good on trolling as Stephen Hawking is at break dancing.

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