Severe lag discovered in some Pixel 2 XL models; Google will reportedly replace some units

Severe lag discovered in some Pixel 2 XL models; Google will reportedly replace some units
We've been hearing recently that some Google Pixel 2 XL users have seen their handsets slow down considerably to the point that they can hardly be used. Even a Google engineer who checked out at least one of the lagging units was said to be surprised with the sluggishness of the phone. Reports cite a slow down in the performance of animation and apps. For example, one user tried to open the camera on his Pixel 2 XL by double tapping the power button, and it took 10 seconds for the camera app to open.

According to an anonymous source, Google has come up with three possible reasons to explain why the Pixel 2 XL slows down. One of the three is worthy of a free replacement from Google. Unfortunately, the three reasons have not been made public. Long time Android users know that the platform does start slowing down after a period of time, but not to the extent where a seasoned Google engineer would be surprised by the extent of the lag.

Hopefully, Google does reveal more about this situation and lets Pixel 2 XL users know what to do if their phones start running in molasses. After all, yours truly just purchased a new Pixel 2 XL and it is used as my daily driver. It's only been a couple of weeks though, and so far there are no complaints.

If your Pixel 2 XL feels like it is running backwards, call Google support immediately.

UPDATE: After reaching out to Google for comment, we received the following statement: "We have teams who constantly manage and monitor performance on our devices and our data indicates this is not a widespread issue. Getting bug reports is a normal part of our process - as is common for most consumer devices. We use these to evaluate what might be wrong and work on any necessary fixes. We are still in the process of investigating this report so it is too early to draw conclusions." We still don't know what's causing the reported performance issues and whether Google plans to replace any misbehaving Pixel 2 XL units.

Related phones

Pixel 2 XL
  • Display 6.0" 1440 x 2880 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 3520 mAh

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56 Comments

1. izim1

Posts: 1599; Member since: Feb 04, 2013

I think it's time to call the pixel a mistake and just go back to the nexus devices. Or just go back to the google versions like samsung and htc did, for a couple of years. 2 pixels in and theyre about ready to kill the Google experience.

3. TMHKR

Posts: 202; Member since: Dec 08, 2012

Nexus devices also had many problems. Regardless of Nexus or Pixel, I don't even consider buying a "pure" device anymore

15. lyndon420

Posts: 6787; Member since: Jul 11, 2012

My Nexus 6 still works really good. Once I get ambitious enough to change the battery in it I'll gladly put my LG V30 in the drawer.

22. Foxgabanna

Posts: 597; Member since: Sep 11, 2016

That doesn't make sense.

21. Foxgabanna

Posts: 597; Member since: Sep 11, 2016

I agree. What advantages does it have? Besides being Googles guinea pig for bugs and potential software problems? To be honest, Samsung and most other android manufacturers have gotten it right now and pure android does not excite me anymore.

25. jmo742

Posts: 1; Member since: Aug 19, 2018

To each his own.There are consumers like myself who don't care for all the extras that Samsung and other similar manufacturers have to offer. We view them as bloatware that just slows down a device. Samsung is notorious for this. I'll admit that pure Android has been dull at times, but the release of Android Pie and its makeover has revitalized it in my opinion. It was very well needed. To say that Samsung has gotten it right now is too early to tell. For starters, to be the most popular Android manufacturer, it's highly unacceptable to be this slow in getting the newest version of Android. My Essential PH-1 even has 9.0 right now. When will the S9 and Note 9 get it? No one knows to my knowledge.

31. antifanboi

Posts: 3; Member since: Aug 20, 2018

i agree that everyone has their own preference but getting late software update is not really a disadvantage as lot of bugs are not passed on these days ( you can read opo software journey). Also a lot of features like multi window or AOD are implemented on non pixel phones running older android version so the real utility of latest android version is not that big specially now with google giving minor updates (a good thing)

34. AfterShock

Posts: 4146; Member since: Nov 02, 2012

I've a couple Nexus 5 that were excellent bangs for the buck, no issues.

36. DnB925Art

Posts: 1168; Member since: May 23, 2013

Me too! Me 2 kids have Nexus 5's and they're still running great. Probably the best Nexus model ever made.

4. Trex95

Posts: 2381; Member since: Mar 03, 2013

Both nexus and pixel are crap.

11. NarutoKage14

Posts: 1324; Member since: Aug 31, 2016

Surprisingly, due to my experiences with iOS devices I think the same about them. It's all in the eye of the beholder.

19. Trex95

Posts: 2381; Member since: Mar 03, 2013

And how many nexus/ pixel did you use? I used all nexus phones and pixel phones and non of these phones are good and always full of issues unlike iPhone or Galaxy.

27. Venom

Posts: 3541; Member since: Dec 14, 2017

iOS has a lot of issues itself. The grass isn't much greener in the Apple pasture. The big difference with Android is that you have a choice.

56. Trex95

Posts: 2381; Member since: Mar 03, 2013

It doesn’t like google nexus/pixel phones all are cheap junk phones.

5. bambamboogy02

Posts: 838; Member since: Jun 23, 2012

All 4 of mine run great. I have the original Pixel and Pixel Xl, as well as the Pixel 2, amd Pixel 2 XL. All 4 work great, no lag. No issues.

10. Awalker

Posts: 1977; Member since: Aug 15, 2013

I've had the Nexus 4, Nexus 5, Nexus 6, Nexus 6P, Pixel XL, Pixel 2 XL. My experience is Google's software runs great, it's smooth and lag-free. I had phones from other Android OEMs and it was a lag fest out of the box and it almost caused me to move to iOS. I found the Nexus line and that thought quickly left my mind. It's been smooth sailing ever since for me. I'm looking forward to the Pixel 3.

16. splus

Posts: 160; Member since: Nov 26, 2011

I had a Nexus phone for couple of years and it was a bug-fest experience. On top of it, it takes Google 6 or 12 months to fix bugs, as if they don't care. Never again buying anything from Google. You're treated as beta software tester.

24. Awalker

Posts: 1977; Member since: Aug 15, 2013

I can only comment on my experience, not the experience of someone else. I've never had a bug fest experience or anything close to that with any of my Nexus or Pixel devices.

26. foscrew

Posts: 20; Member since: Apr 24, 2015

Why do you need four phones Are you a consumerist

37. DnB925Art

Posts: 1168; Member since: May 23, 2013

I've had the Nexus S 4G, Nexus 4, Nexus 5 (2 of them now with my 2 kids), Pixel XL and Pixel 2 XL. Only one that really lagged was the Nexus S 4G.

35. tuminatr

Posts: 1123; Member since: Feb 23, 2009

Being a pixel owner and having this issue I would like to comment. Through troubleshooting (with google support) it turns out two of my apps were causing the issue and it was not the pixel. These were apps i use but not that much so I removed them. Sounds like because the pixel is one of the few devices with Pie some apps are causing issues.

2. jacure619

Posts: 45; Member since: Aug 16, 2018

Mine is running great.

6. Plasticsh1t

Posts: 3106; Member since: Sep 01, 2014

Pixel phones = beta phones

13. meanestgenius

Posts: 22035; Member since: May 28, 2014

Exactly. The Pixels have just been one long beta experiment. I mean come on, ANOTHER ISSUE?? SERIOUSLY??? I think it’s time that Google just threw in the towel and leave the hardware business, and focus on Android software and Google apps.

17. lyndon420

Posts: 6787; Member since: Jul 11, 2012

Google should have held on to Motorola. I thought that was a fantastic purchase with a promising future.

20. meanestgenius

Posts: 22035; Member since: May 28, 2014

I agree. Unfortunately, Google only acquired Motorola to raid them for their patents.

28. Venom

Posts: 3541; Member since: Dec 14, 2017

38. meanestgenius

Posts: 22035; Member since: May 28, 2014

Point out where I said or inferred that Google is the only one to buy companies for their patents. Don’t deflect with your usual BS, either. Point out the exact spot. Don’t worry, I’ll wait... And way to deflect by even bringing BlackBerry up in an article that has nothing to do with them. So many other companies to choose from, and you choose them. Please show the doctor on the doll where BlackBerry has manhandled your privates as a child....

40. Venom

Posts: 3541; Member since: Dec 14, 2017

Point out where I said you did. Stop getting so defensive. Because thery were the only ones close enough to the topic that fit the criteria of what was being discussed. Once again, stop getting so defensive. Now please show the doctor on the doll where Google has touched you inappropriately.

42. meanestgenius

Posts: 22035; Member since: May 28, 2014

You clearly inferred it. You were also the one that got defensive defensive with my initial comment. You just wanted to take the chance to try and troll BlackBerry once again. Lol, you’re so predictable it’s pathetic. Once again, stop getting so defensive and triggered. Now please show the doctor on the doll which point of entry that Nokia and BlackBerry have used to violated you.

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