HTC U11 and U12+ owners may have to wait another 2 to 3 months for stable Android Pie updates

HTC U11 and U12+ owners may have to wait another 2 to 3 months for stable Android Pie updates
Poor software support is probably not the only reason why HTC's smartphone business is... essentially fading away, but the manner in which the company has been handling major Android updates in the last couple of years or so pretty much shatters any customer retention hopes this once-mighty handset maker may be holding on to.

After waiting until March to vaguely promise the high-end U11, U11+, and U12+ would be treated to Pie-flavored goodies "starting Q2 '19", then issuing a slightly more detailed release schedule last month, HTC finally began delivering its first non-stock Android 9.0 update in Taiwan. At that point, the Pie build had already been out for over nine months, but as if the timetable wasn't bad enough, the U11 OS promotion did more harm than good, prompting its manufacturer to quickly pull the plug.

With the over-the-air rollout abruptly halted, we were left guessing how HTC's Android Pie delivery schedule would be affected. Thanks to the company's Japanese arm, we might have an answer today, and it's... not the one you want to hear. On Twitter, HTC Japan is saying efforts are being made to update the regional versions of the U11 and U12+ to Android P "within 2 to 3 months."


That basically means these two not-so-old, not-so-bad devices, the latter of which saw daylight last year powered by a Snapdragon 845 processor, could end up making the official, stable move from Android Oreo to Pie after OS version Q is released, at least for Google-made Pixels. That's not only unacceptable and disappointing, it's outright laughable, but if the alternative is to install updates today that render phones unusable, it looks like you'll just have to wait an additional two to three months.

Of course, there's a chance the HTC U11 and U12 Plus will score the update a little earlier in other markets, but we wouldn't be too optimistic. Clearly, the company won't be able to meet its self-imposed deadlines. 

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11 Comments

1. User123456789

Posts: 916; Member since: Feb 22, 2019

U11 was among the first non-Pixel to get 8.0 in 2017. But they got very lazy with it since. Too sad.

2. kennybenny

Posts: 214; Member since: Apr 10, 2017

This reminds me of LG in their ICS upgrade list, They promise ICS to be delivered in Q2 and Q3 2012 but didn't deliver for most of their devices until in some cases even in 2014. Some devices never got ICS as initially promised. I believe LG got fined by some European organization for breaking their promises. You can still find their ICS upgrade list on Facebook and there are thousands of complaints!

3. cncrim

Posts: 1588; Member since: Aug 15, 2011

No surprise. Bleeding company usually over promise and as alway under performance.

4. Ichimoku

Posts: 170; Member since: Nov 18, 2018

it's time to switching back to iOS.

5. liteon163

Posts: 45; Member since: Jan 24, 2017

Or switch to a phone that isn't from HTC...

6. japkoslav

Posts: 1505; Member since: Feb 19, 2017

Or LG or Huawei :D Good thing there are so many manufactures and most of them are much better with their software experience / updates.

7. rickb928

Posts: 1; Member since: Jun 20, 2019

I've been a loyal HTC user from the G1 days. Sadly, my U11 is the last HTC phone I expect to own. Cracked screen much too easily. $200+ estimate, expected to ship it on for a firm estimate, 2 months to fix minimum. The other owner experiences are so bad I didn't bother. When it finally got to be unusable, I bagged it and bought a Pixel 3a, with a huge trade-in on an iPhone 6s I had laying around. And now, let me tell you how BAD HTC really is... 1. Android 9 is really nice and worth the effort to bring it out to your users. Not doing so is cheating them of a much better experience. 2. HTC's Android 8 ROM is pus. WiFi prompting for public signins is so bad it prompted me less than 25% of the time. Not signing in resulted in no data as it treated the WiFi as active and default, not no sign in prompt meant no internet access. Starbucks hotspots were the worst, as WiFi would hang on to my phone until I walked or drove away. Far away. Very disruptive. The Pixel does NOT do this. Period. 3. It began, after the last 2018 update, to get hung, freezing, and slowing down every few days, needed a reboot to clear it up. My Pixel? I'm doing the same things, two weeks and no reboot needed. 4. Every streaming service I used would pause when switching between cell and WiFi networks. Every time. Not the Pixel. 5. At work, on the guest wifi, walking down the hall would cause the HTC to disconnect, usually, 3 times. Not the Pixel. And that disconnect would kill streaming. The Pixel never misses a beat. 6. Despite the Pixel 3a having a slightly lesser chip, it doesn't show me any less performance. None. 7. The HTC gadgets weren't very special. Pure Android just works. Sorry, but I think I've had my last HTC.

8. Rforce865

Posts: 4; Member since: Jun 06, 2019

I owned an HTC u11. The usbc port stopped working with headphones. It was sent to HTC's repair center on two separate occasions, for the same issue. Both times, the phone was returned to me without repair. It was in their possession for a total of about 3.5 months. Service, and communication is extremely poor with this company. I will never own another HTC device.

9. lostdaynight

Posts: 31; Member since: May 16, 2011

HTC simply needs to flash the AndroidOne ROM from the U11 Life to all of their phones and be done with it. They don't care about Sense as a skin and haven't updated the bloatware duplicate apps in it for several years now. Why put effort into stapling it onto Android 9, especially when they are low on money and employees? They already have an AndroidOne ROM with Pie that went out stably last frickin November!

10. Altema

Posts: 10; Member since: Dec 26, 2014

Well, my experience was different, except for the HTC repair center that flips phones back out without even looking at them. My U11 showed up on the same day I purchased the iPhone 7, and I forgot the iPhone existed in 5 minutes. The U11 went over a year with a screen that is better than the Note 8, survived 12 drops without damage, and was stellar in hardcore gaming, on the beach in 100 degree heat, without skipping a beat. And when I wasn't hammering it with games and YouTube binges, it would go two or three days on one charge. I graduated to the U12+, which also turned out to be a performance beast, out performing the Galaxy S9 AND this year's S10. On top of that you get no screen design defects like curves and holes, and the best in-box audio experience bar none. So, yes the updates are late, but HTC usually fixes what other's miss, and even improves things on that version. I wish it was sooner, but I'm not exactly suffering.

11. jojon

Posts: 433; Member since: Feb 11, 2014

Yup,pretty much my experience, my U11 is best phone i have owned for reasons you stated. HTC and Pie, sure there were bugs, but did the right thing, they pulled it and are debugging it. Want to see what happens when you don't do that, look no further than Nokia and the mess they are in with Pie

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