ZTE ZMAX sales halted by T-Mobile and MetroPCS as customers try to hack into the battery

ZTE ZMAX sales halted by T-Mobile and MetroPCS as customers try to hack into the battery
T-Mobile has announced that it has halted sales of the ZTE ZMAX through its branded stores. The phone also has been suspended from being sold via T-Mobile's MetroPCS subsidiary. All inventory of the handset has been pulled and placed inside each store's safe, along with any point of sale promotional material. An internal memo sent to T-Mobile and MetroPCS stores says that these actions are being taken "until further notice."

You might think that perhaps sales of the device were not up to snuff, and that is why the phone was pulled. But a source inside ZTE told PCMag a different reason today. This insider said that T-Mobile was forced to suspend sales of the ZTE ZMAX because customers were prying open the back of the unit to pull out the non-removable battery. Since no glue is employed, the back cover is easy to take off once the clips that hold it on are removed.

Apparently, T-Mobile complained to ZTE about the ease in which its customers are gaining access to the 3400mAh cell. Obviously, there is some potential of injury. ZTE is said to be scratching its head over this situation for two reasons. One, the manufacturer is trying to figure out a way to keep ZTE ZMAX owners out of the battery compartment. And secondly, ZTE is trying to figure out the motive as to why owners of the phone would do such a thing. The two are not as mutually exclusive as you might think. If the manufacturer can figure out the reason why people would want to hack into the battery compartment, it might be able to better develop a way to keep ZMAX owners from removing the non-removable back cover.

source: TmoNews, PCMag

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1. bugsbunny00

Posts: 2265; Member since: Jun 07, 2013

i dont get it...why people are doing this? anyone?

3. uncfan44

Posts: 9; Member since: Apr 24, 2013

you need to realize customers are kind of stupid for the most part. by some of the comments on here i can tell the majority of us are not normal customers, however, there are a few who i bet are lol. i've been selling phones for years and have seen customers in front of me pry off back pieces to show me how hard it is. then when i tell them its like that on purpose because as the packaging says, the battery is non removable they seem astonish. some have already done this at home and bring it into the store bc phones not working. they do this bc they are used to the phone freezing and pulling the battery out. see customers dont understand that some batterys (should you get to them) have a sticker that says non-removable and it actually means non removable. it was smart for tmo to pull this if this was actually the reason. that phone in particular is kinda easy to get to battery. so if they can help their customers by not setting them up for failure by selling a non removable battery device where the battery can easily be gotten to, and expecting customers to understand not to remove it then great!

4. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

As uncfan stated, customers are retarded. Hell I feel half the people that post here are probably in the same boat. I see it day in and out like he has. And a lot of front sales people are the same too. (not talking about you uncfan). Today I had to deal with a rep who didn't even know how to master reset a nokia "because we don't touch them" was their answer, they also admitted not knowing that you can't hard reset an iPhone. All these from the sales people who are entrusted to be more informed than the customer. And the worst part about it? TMO has what you see right there called T-Community. Where literally every phone has at least the most basic functions within 4 clicks. One to click on devices - choose os - choose phone - then under the menu settings. This is for EVERY device Tmobile has, including archived 2000 Nokia phones. The simple fact that even sales people are this tard, shows that consumers, regular consumers are even more tard. More than half will never install more than 7 apps on their phone. I have 190 (used to, did a clean install of win10 tech preview on the 1020).

6. Ashoaib

Posts: 3296; Member since: Nov 15, 2013

You are right, I dealt with such sales people many time who knows less than me about a product. This is the reason I never trust on what a sales person tell me, specially if he is an indian :D

8. KParks23

Posts: 725; Member since: Oct 13, 2010

Because people in general are stupid morons! Even if u were under the assumption that it had a removable battery there is a clear difference between the way a removable and non removable battery look so u would take the cover off and be like o crap... If ur dumb enough to open a cover and rip a non removable battery out you should be banned from owning electronics

13. DurTeeDee

Posts: 151; Member since: Sep 05, 2014

ZTE makes a crap product that freeze's. so customer doesn't know the long press power button to force the device to shutdown. take the back plate off to get to the battery

2. Birds

Posts: 1172; Member since: Nov 21, 2011

It all seems backwards but was entertaining to read LOL.

5. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

Oh tomorrow I am going to have a huge laugh at work, our team will certainly be scratching our heads. Perhaps a permanent do not remove sticker on the back is needed.

7. stuntman3

Posts: 1; Member since: Apr 18, 2015

Had my max only 3 weeks and they suspend sales bcuz people wanna get at the embedded battery. Big screen got 1 just in time I'm not messing with the battery.

9. -box-

Posts: 3991; Member since: Jan 04, 2012

See, manufacturers? Customers like having removable batteries and covers, even if the phone isn't designed to have them removed. What's wrong with these ZTE phones that customers are trying to do battery pulls? Obviously ZTE doesn't make as high-quality products as Nokia/Microsoft, HTC, Samsung, and Motorola, but I was under the impression that modern android is mostly bug-free. If you're going to make a device with a non-removable battery, at least make the case solid and seamless, like the higher-end Nokia/Microsoft Lumias. Even then there should be an obvious button combination to do soft and hard resets.

10. phonehome

Posts: 812; Member since: Dec 19, 2014

S t r a n g e.

11. theo14461 unregistered

Why should it be wrong to do whatever you want with your property? If I want to replace my battery in my Lexus, will they halt sales??

12. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

You can, but dont blame lexus if you do an engine swap and f it up. See people actually assume it is T-Mobiles fault for you tryign to f with your s**t.

14. justForTheRecord

Posts: 51; Member since: Jan 17, 2015

Hey, theo14461, a really bad analogy. I take it you don't drive much. Or maybe you've never had the hood up? You're in a Lexus. Of course you've never had the hood up. That's a job for the AAA wrench jockey, isn't it. Anyhow, the battery on Lexus designed to be replaceable ... not cheap ... but doable. < snicker > Anyhoo ... Simple solution: signs in store and on web pages and a big sticker on box in multiple languages (including stupid and dumb): "Pull the back off... NO WARRANTY. PERIOD." When they show up at the counter ... and they will, of course ... just laugh and point them to the sign with a picture of the box with the sticker that says: "Pull the back off... NO WARRANTY. PERIOD." If they don't like it, sell them an iPhone! ;-)

15. andynaija

Posts: 1261; Member since: Sep 08, 2012

I like how you noticed the bad analogy, but at the same time I noticed the stereotype you made in your comment. Just because someone has a Lexus, or any other luxury vehicle, doesn't mean that all the owners don't know how to "have the hood up". Some people just don't know anything about motors and parts, otherwise I'm pretty sure a mechanic that owns a Lexus or any other luxury vehicle, knows what they are doing.

16. mcuddy

Posts: 1; Member since: Aug 03, 2018

Wow. It doesn't do much for consumer confidence when the salesmen keep posting insults to consumers (Consumers are idiots, morons, etc). --- The answer to why I would want to open the battery compartment is to replace the battery. The battery on my phone lasts between 3 and 5 hours depending on how much I use it. Granted the phone is over a year old, but other than the battery life, I still love the phone. So... replacing the battery sounds like a good idea... Perhaps the best idea wouldn't be making it HARDER for consumers to replace the battery, but making the battery a consumer replaceable part, like it is on many other phones...

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