Verizon's Galaxy S8 offers even more limited functionality when using Bixby

If you've been reading our Galaxy S8 review, then you already know that Samsung's own personal digital assistant, Bixby isn't yet ready for prime time. Although the South Korean company was pretty clear about the situation and confirmed that Bixby would reach full potential after the market release of the Galaxy S8/S8+, we can't pass the fact that this is a marketed feature.

The things are even worse for Verizon's customers since some of the limited features available on most Galaxy S8/S8+ are not accessible on the carrier's units yet.

According to a report coming from CNET, Verizon's Galaxy S8 does not include the Amazon shopping option that allows the phone's camera to identify an object or text and link them to product pages from the online store.

The feature is called Bixby Vision and works as intended with one exception: it doesn't link to any product pages from Amazon. The issue has been confirmed by Verizon, as the carrier stated that it's now working with Amazon to offer the same experience to its customers.

As a workaround, Verizon advises customers who bought the Galaxy S8 to use the existing Amazon application on their smartphones if they want access to the “same photo and shopping experience.”

The fact that one of the features that should have been accessible through Bixby is not available for some customers makes Samsung's digital assistant even less useful at launch. But let's hope Verizon and Amazon will be able to fix the issue sooner rather than later.

Related phones

Galaxy S8
  • Display 5.8" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 64 GB + microSDXC
  • Battery 3000 mAh(30h talk time)



1. Supah

Posts: 692; Member since: Mar 08, 2017

Verizon Wireless = Pure Evil

5. Well-Manicured-Man

Posts: 703; Member since: Jun 16, 2015

On top of that: Bixby is not useful right now. Phonearena makes it sound like bixby is super cool. But in fact Bixby is useless at this point of time.

9. Rampage_Taco

Posts: 1085; Member since: Jan 17, 2017

Bixby is fun for now, but leave it to Verizon to limit an already limited experience

13. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

It's works fine. You're just over criticizing it because you know it's features Re limited because Samsung is still building it up. Did you say the same B.S. for During? Of course not. It was really 1/2 baked. In fact even today Sir I isn't all that much better than it was then. Google Assistant makes Sir I look like the garbage it is. Bixby is new. I played with it. I hate all assistants as I tho k they are mostly useless because you ca get what you need it other means. But they all can be helpful. Sir I based on my usage is the least accurate VS Google and Microsoft and even SVoice. SVOICE was very slow. Bixby is fast. Buy SVOICE was very accurate with results. I rather have slow an accurate VS fast and wrong.

19. Well-Manicured-Man

Posts: 703; Member since: Jun 16, 2015

What can Bixby do for you that google assistant cannot do? There is even Cortana from Microsoft available for Android. In every neutral review, Bixby was criticized because it either did not support the local language, did not understand the request or did not offer certain functionality. For giving Bixby its own non reprogrammable button, Samsung is not offering much.

23. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

"What can Bixby do for you that google assistant cannot do?" - Determine the name and get more details of an object by simply taking a photo of it - Find out where to buy something you see, be it at work, a hotel, or while out on a vacation. - Find better deals on items you see in stores - Translate street signs, restaurant menus, and anywhere else you may come across foreign text, all in real time - etc. It will only be getting better with server side updates. On top of all of that, it won't ever be linked to my google nor microsoft account, just a dumb Samsung account that's tied to nothing else (presuming I see any great use of an account in it).

29. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

It doesn't support a local language? So what? How many assistant support all local languages when it first came out? Do you know how many languages are in the world? Guess what! No application you can name supports all of them. How is that a deterrent. You're just trying to find some excuse. Don't like it don't use it. But to sit here like a stupid moron and make stupid excuses is la.e. You aren't even tech smart. You're just here to troll. STFU and drop dead.

2. jm405

Posts: 82; Member since: Mar 22, 2016

No Samsung cloud and the VZW variants seems to be missing the cool new "pill style" notifications you get by enabling edge notifications in the quick settings. WTH!

14. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Yep. Samsung Cloud was missi g on the Note 7 too. Most people won't k ow or care, but I do. If VZW charges the same or .ore, I expect my device to be what everyone else has.

24. ecmedic4

Posts: 520; Member since: May 02, 2013

Are you drunk typing, or is your S8+ keyboard messing up or lagging. Your number 13 post is very annoying to read with all the mistakes. Try proof reading and fixing the mistakes.

30. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Not drunk. When I pressed send it didn't have those. No it isn't lagging.

3. Derekjeter

Posts: 1529; Member since: Oct 27, 2011

Ah good ole android OEMs, always letting the carriers ruin the full experience. They will never stand up to the carriers. This is where Apple shows its strength and doesn't let anyone not even big bad Verizon touch their phones. That's how it should be. Carriers shouldn't even sell the phones. All they should do is supply the cell service and stay the f**k away from the hardware. We should be able to buy the phones from the OEMs and take them to any carrier of our choice.

6. Heisenberg

Posts: 378; Member since: Feb 11, 2015

Apple is an American company so it is usually favoured. Heck, even Obama stepped in when Samsung won a lawsuit against Apple.

10. Subie

Posts: 2393; Member since: Aug 01, 2015

Apple didn't get any favors from Verizon or any carrier. Verizon had a choice, - deliver the iPhone Apple's way, or not at all.

15. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Exactly and Samsung needs to do the same. If VZW doesn't wanna play ball, users will leave and move to another carrier. Since customers won't stand up to carrier's, OEM have the money and power to do so. I had 7 phone numbers with VZW. Me my wife and mom all have at east one device with them before. When I move 4 numbers, they called me asking why I leave and was begging me to keep even offering more discounts. I said I've gain many discounts over the years due to bad customer service, get charged money I should t an more. I told her, nothing they could offer would make me stay any longer. It's not worth the abuse. When I bought my iPad Pro, they offered it for the same price as the Air 2 which is the only reason I bought it. I hate it. I wished i took nack and got the Air 2. Apple devices are the o mg items I would ever buy on VZW. Nothing else though.

18. Subie

Posts: 2393; Member since: Aug 01, 2015

Yup, Sammy is probably the only Android OEM large enough and popular enough to stand up to the carriers on their own. But I think they should all band together... the carriers would cave immediately.

31. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Oems should order a way we can buy phones direct from them and add them to our account, just like retailers do.

34. Subie

Posts: 2393; Member since: Aug 01, 2015

Samsung already does sell these phones unlocked direct from their website, and so do many others. If that's what you mean.

35. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

No. Not what I mean. I mean having them added to the account like Best Buy does.

37. fgpalm

Posts: 12; Member since: Apr 22, 2017

My job pays my phone but the one thing that would keep me on vzw if they didn't is their massive ongoing small cell deployment. imo this will put them a few years ahead of other networks.

11. fgpalm

Posts: 12; Member since: Apr 22, 2017

It appears as if the industry is headed that way. Third-party resellers like MetroPCS and cricket are becoming more popular while the main carriers like Verizon and AT&T continue to bleed subscribers. The big networks will always sell cell phones, but I believe you'll see that go down and more in the future. I like apples monthly payment program, it's a step in the right direction giving more choice to the consumer. The future for networks like AT&T and Verizon appears to be over-the-top TV service. Eventually with the deployment of 5G you'll see Verizon and AT&T begin to offer direct to the home wireless service to replace cable

21. darkkjedii

Posts: 31323; Member since: Feb 05, 2011

@Derekjeter. 100% agreed. On another note, we now have a beast in Aaron Judge.

4. kumar1234 unregistered

LMAO, Bixby is a total joke. Samsung is a total joke for letting verizon do whatever they want with samesung's phone. Grow a spine samsung.

7. Youngquenga41

Posts: 82; Member since: Apr 03, 2017

Yay! Let's call something I haven't use a joke. Damn idiot.

17. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Don't feed the troops. Just ignore them. If we all did, they will leave. Even if they don't, ignore them anyways

26. tedkord

Posts: 17415; Member since: Jun 17, 2009

He's just sore that for the third year in a row, Samsung has the best smartphone on the market. Really burns his bum.

32. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Since the S2 really.

8. kevv2288

Posts: 300; Member since: Jul 30, 2015

How are they letting Verizon do whatever they want? Verizon said it's a known issue and it's working with Amazon to fix it. Also the S8 doesn't have any Verizon logos on it whatsoever, which is like the first phone ever other than Apple not to. So tell me how Verizon is doing whatever they want again?

16. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Here let me show you. At first VZW didn't support Samsung Pay. The app was not installed and it was blocked. When customers created an online petition which they see going rouse to sue VZW. They still didn't reinstall Samsung Pay on the Note 7, but you had to download it manually. On the, S7, S8 and Note 7, VZW kept the old settings menu style from the S6 bs usi g rhe new cleaner more modern one Samsung had made. They charge more for the same phone by rolling extra costs like activation fees into the price when it should be separate and then claim they aren't charging it.

12. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Other than an IPhone, I would never buy another phone, especially the S from VZW. When the Note 7 came out, TMO has an issue when I tried to buy, so I moved my numbers back to VZW. When I took them out the box and started using them, I noticed many things were different from what I saw on PA. Lucky for me the next day TMO called and said they fixed the issue and they had 2 phones waiting for me. I took VZWs back and TMO covered all my porting costs. VZW has issues with Samsung Pay at first. They ruin the phones HI VS leaving them as the OWN intended. They have to much bloatware. Then they had nerve to charge more. When I bought them VZW said activation was free. But they charged $30 More for the Note 7. Why? That added the activation cost into the cost of the phone to hide it. I wrote online to the creeps too and warned other guys. Afterwards those who requested got their $30 back. I always keep a lime open with them just in case. But next year I plan to 100% drop them. They have great co stage. But they charge to much to be the largest carrier and they are greedy AF.

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