Uh Oh - HTC will replace your water or impact-damaged One M8 or M9 for free during the first year of warranty

Uh Oh - HTC will replace your water or impact-damaged One M8 or M9 for free during the first year of warranty
Ahead of its New York event (today @ 9AM PDT), HTC announced its new 'UH OH' customer protection program. Available to US customers who purchase the new HTC One M9 or a new HTC One (M8) prior to August 31, 2015, the program will make them eligible for one free replacement within the first year in the case of a cracked screen, water damager, or carrier switching. Additionally, customers who don't pick up 'UH OH' within the first 12 months will receive $100 towards the purchase of a future HTC One smartphones.

HTC 'UH OH' Protection provides consumers who damage their new HTC One M9 with an untimely fall onto the pavement or into a toilet with a free phone replacement within 12 months of purchase. Consumers who don’t opt for 'UH OH' Protection with their M8 or M9 within the first 12 months of buying the device will receive a $100 credit towards the purchase of a future HTC One smartphone.

According to HTC America president Jason Mackenzie, “While other smartphone companies look at uh-oh moments as a way to profit off of you, we are focused on adding value to owning an HTC One."

So, how does the program work? Well, 'UH OH' Protection is automatically provided with the new HTC One M9. Customers can call HTC Care at 1 (866) 449-8358, and an HTC Care team member will arrange a replacement phone within two days. If you backed up your smartphone before the accident, you'll be able to restore its contents from the cloud via HTC Backup.

All of this is really convenient, but before you can rely on HTC Care, we recommend you have a look at the service's terms and conditions beforehand. For example, you won't be applicable for replacement if the device's IMEI number has been made illegible, if you modified your phone (this probably includes rooting), or you handled your smartphone recklessly.

source: HTC

Related phones

One M9
  • Display 5.0" 1080 x 1920 pixels
  • Camera 20 MP / 4 MP front
  • Processor Qualcomm Snapdragon 810, Octa-core, 2000 MHz
  • Storage 32 GB + microSDXC
  • Battery 2840 mAh(21.7h 3G talk time)
One (M8)
  • Display 5.0" 1080 x 1920 pixels
  • Camera 4 MP / 5 MP front
  • Processor Qualcomm Snapdragon 801, Quad-core, 2300 MHz
  • Storage 32 GB + microSDXC
  • Battery 2600 mAh(20h 3G talk time)

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16 Comments

1. jesusnexo unregistered

Didnt they just put a post about it a few hours/days later? (too lazy to check)

9. PhenomFaz

Posts: 1236; Member since: Sep 26, 2012

Wtaer for HTC M9 may not be such a bad idea and they need to offer this protection. According to GFXBencj the HTC ONE M9 heated up to a whopping 55 degrees celsius! http://www.notebookcheck.net/HTC-One-M9-overheats-to-55-degrees-Celsius-in-GFXBench.138167.0.html

11. UglyFrank

Posts: 2194; Member since: Jan 23, 2014

The impact will be caused by you dropping the hot phone and the water damage will be caused by the sweat

13. jesusnexo unregistered

maybe because you want liquid cooling :B

2. Kakarotto

Posts: 255; Member since: Dec 07, 2010

No protection from burning? lol

3. penguinbelly

Posts: 162; Member since: Dec 27, 2014

A good initiative, but a rather unfortunate name.

5. sadiqahmed

Posts: 71; Member since: Oct 11, 2013

I agree, that's really poorly named.

4. JaneChenLong

Posts: 374; Member since: Mar 18, 2015

I think this is a good marketing... It will encourage the HTC One user to buy brand new One next year. Good job HTC.

6. Awesoman64

Posts: 292; Member since: Mar 18, 2015

It looks ironic that the event is called Uh Oh as if HTC is making bad decisions

7. PryvateiDz

Posts: 444; Member since: Jul 31, 2011

Perfection! This with T-Mobile's SCORE! is everthing. I'll save $200 on my next HTC smartphone (flagship), especially considering I barely drop my smartphone,and keep it in grat cases and screen protectors.

8. j_scorp

Posts: 61; Member since: Oct 22, 2013

Is it back dated? For instance I have a M8 that I bought last May with a cracked screen.

10. Industriality

Posts: 131; Member since: Sep 08, 2014

And if I poop on it ?

12. ChowMein

Posts: 76; Member since: Jan 01, 2015

so much for a BIG announcement

14. gersont1000

Posts: 473; Member since: Mar 13, 2012

I never understand this wording on extended warranties of being able to get a new phone unless you "handled your smartphone recklessly." What does this mean? If I drop my phone and it cracks, was it because I was "reckless"? Who decides if a damage was caused because I was "reckless"?

15. j2001m

Posts: 3061; Member since: Apr 28, 2014

Htc is full of it, they they just look at ways you was reckless to offer you nothing, most extended warranties do this and they do it even more, or they get all customers contacting them for a free phome

16. memeON1

Posts: 34; Member since: Nov 26, 2014

"HTC 'UH OH' Protection provides consumers who damage their new HTC One M9 with an untimely fall onto the pavement or into a toilet with a free phone replacement within 12 months of purchase" and then " you won't be applicable for replacement if the device's IMEI number has been made illegible, if you modified your phone (this probably includes rooting), or you handled your smartphone recklessly"... I mean, how can you end up having a smartphone into a toilet if you did NOT handled it recklessly?

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