Uh Oh - HTC will replace your water or impact-damaged One M8 or M9 for free during the first year of warranty

Uh Oh - HTC will replace your water or impact-damaged One M8 or M9 for free during the first year of warranty
Ahead of its New York event (today @ 9AM PDT), HTC announced its new 'UH OH' customer protection program. Available to US customers who purchase the new HTC One M9 or a new HTC One (M8) prior to August 31, 2015, the program will make them eligible for one free replacement within the first year in the case of a cracked screen, water damager, or carrier switching. Additionally, customers who don't pick up 'UH OH' within the first 12 months will receive $100 towards the purchase of a future HTC One smartphones.

HTC 'UH OH' Protection provides consumers who damage their new HTC One M9 with an untimely fall onto the pavement or into a toilet with a free phone replacement within 12 months of purchase. Consumers who don’t opt for 'UH OH' Protection with their M8 or M9 within the first 12 months of buying the device will receive a $100 credit towards the purchase of a future HTC One smartphone.

According to HTC America president Jason Mackenzie, “While other smartphone companies look at uh-oh moments as a way to profit off of you, we are focused on adding value to owning an HTC One."

So, how does the program work? Well, 'UH OH' Protection is automatically provided with the new HTC One M9. Customers can call HTC Care at 1 (866) 449-8358, and an HTC Care team member will arrange a replacement phone within two days. If you backed up your smartphone before the accident, you'll be able to restore its contents from the cloud via HTC Backup.

All of this is really convenient, but before you can rely on HTC Care, we recommend you have a look at the service's terms and conditions beforehand. For example, you won't be applicable for replacement if the device's IMEI number has been made illegible, if you modified your phone (this probably includes rooting), or you handled your smartphone recklessly.

source: HTC

Related phones

One M9
  • Display 5.0 inches
    1920 x 1080 pixels
  • Camera 20 MP (Single camera)
    4 MP front
  • Hardware Qualcomm Snapdragon 810
    3GB RAM
  • Storage 32GB, microSDXC
  • Battery 2840 mAh
  • OS Android 7.0 Nougat
    HTC Sense UI
One (M8)
  • Display 5.0 inches
    1920 x 1080 pixels
  • Camera 4 MP (Dual camera)
    5 MP front
  • Hardware Qualcomm Snapdragon 801
    2GB RAM
  • Storage 32GB, microSDXC
  • Battery 2600 mAh
  • OS Android 6.0 Marshmallow
    HTC Sense UI

FEATURED VIDEO

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.
FCC OKs Cingular's purchase of AT&T Wireless