T-Mobile doesn't want to update the Lumia 810, Stephen Elop sides with customers

T-Mobile doesn't want to update the Lumia 810, Stephen Elop sides with customers



Ample evidence gathered by Microsoft news outlets and the ever-investigative Reddit community confirms that the T-Mobile bound Lumia 810 won't receive the Lumia Black update, or any future updates whatsoever. At least by official means. The phone was launched in November 2012 and remained on sale for only six months (until April 2013), before the Un-carrier withdrew it and made the Lumia 521 and 921 its only Windows Phone offerings.



As of now, the Lumia 810 is listed in Nokia's software update pages as a phone that won't be receiving the Lumia Black update, which contains Windows Phone 8 GDR 3 and Nokia goodies. Furthermore, an 810 owner on Reddit shared an email sent by T-Mobile's support, in which the carrier confirms that the presumption is “accurate” and "it will not be providing updates for the Lumia 810". The message adds that "this is a normal part of a handset's life-cycle, and in this case, it's unavoidable." Well that will surely calm customers.



There is a glimmer of hope, however, and it comes straight from Stephen Elop, of all people. The same Reddit user sent the former, and still controversial Nokia CEO an email (to his Nokia email address, go figure!) asking him if he could find a way for Nokia to provide the Lumia Black firmware update for users to flash themselves. The former Nokia CEO apologized and said that he will “ask his team to assist”. Talk about customer support!



Indeed, Microsoft had previously said that all Windows Phone 8 handsets will be eligible for the Lumia Black update, but the distribution relies solely on approval by carriers and manufacturers. And another 810-owning Reddit user posted that he's "glad that the developer preview allowed him to get GDR3", which means the Lumia 810 is eligible as well. However, another user explained that developers only get GDR3, with the rest of the Lumia Black update out of their reach.



If that's really the case, and Microsoft is able to deliver an update, T-Mo's decision to cut their year-old phone's life-cycle short is questionable, no matter what kindly-worded explanation its marketing team can come up with. Perhaps the Reddit user should ask the always-outspoken T-Mobile CEO, John Legere, what's up with the Lumia 810.



source: Reddit via Neowin

Related phones

Lumia 810
  • Display 4.3" 480 x 800 pixels
  • Camera 8 MP / 1.2 MP front
  • Processor Qualcomm Snapdragon S4 Plus, Dual-core, 1500 MHz
  • Storage 8 GB + microSDHC
  • Battery 1800 mAh(10.2h 3G talk time)

FEATURED VIDEO

18 Comments

1. PapaSmurf

Posts: 10457; Member since: May 14, 2012

The phone didn't sell that we'll on T-Mobile... But I don't think it's right to deny the update nonetheless.

3. Liveitup

Posts: 1798; Member since: Jan 07, 2014

Still its a great smartphone, carriers just suck in general.

6. sprockkets

Posts: 1612; Member since: Jan 16, 2012

"As of now, the Lumia 810 is listed in Nokia's software update pages as a phone that won't be receiving the Lumia Black update, which contains Windows Phone 8 GDR 3 and Nokia goodies." Doesn't look to me that T-Mobile is denying the update whatsoever if *Nokia's* own website doesn't list any updates for it.

9. PapaSmurf

Posts: 10457; Member since: May 14, 2012

I didn't say T-Mobile denied it now did I? ;)

10. sprockkets

Posts: 1612; Member since: Jan 16, 2012

True, wrong reply button used :)

13. SprintGuy26

Posts: 229; Member since: Mar 21, 2011

theres more than one reply button??

2. corporateJP

Posts: 2458; Member since: Nov 28, 2009

No matter how "consumer friendly" T-Mobile has become, like all carriers, they still make some really questionable decisions when it comes to situations like this.

4. BobWellington

Posts: 8; Member since: Feb 13, 2014

Carriers really suck. I wish Microsoft would just bypass them like Apple does.

5. corporateJP

Posts: 2458; Member since: Nov 28, 2009

^ This.

7. JC557

Posts: 1918; Member since: Dec 07, 2011

This would be great for all mobile ecosystems and should definitely be standard instead of relying on the carrier to push updates out.

12. Dastrix unregistered

How can Apple bypass carriers, and not other OEMs?

16. ihavenoname

Posts: 1693; Member since: Aug 18, 2013

If carrier can't sell iPhones, they lose ton of customers. If there is no contract, it's bigger lost to carrier than to Apple. I think that on S and Note models, Samsung could do the same. I think that on Nokias case, they are trying to push phones to carriers and overall carriers don't need Lumias as much they need iPhone (for example). So carriers have upper hand. (I hope you'll see what I mean)

17. Meeekr

Posts: 7; Member since: Feb 01, 2014

Because... they are Apple. They have more power. If carriers want to be able to carry their iDevice, then they have follow their rules. Microsoft has to basically beg/pay a carrier to take a Windows Phone... and until the demand for Windows Phones becomes higher, they have to compromise. And it really sucks because I'm on AT&T and want DataSense for my 920, but because AT&T knows that will prevent data overages... they won't have that... so they got rid of it. All carriers suck. Some just suck less than others. And T-Mobile not supporting the 810 is kinda BS. I thought all Windows Phones had at least a year and a half of updates. It should not only get the Black update, but 8.1 as well. Not updating after that... is understandable.

8. thealphageek1

Posts: 942; Member since: Feb 02, 2013

Apple got it right when they made the decision to bypass carriers for updates. ALL OS vendors/Handset Manufacturers should follow suit.

15. sprockkets

Posts: 1612; Member since: Jan 16, 2012

History lesson - apple wanted to be with verizon first, who also is a dick about control. They told them to take a hike. Att wasn't in a position to say no. Verizon sees all the sales of the iphone and then capitulates to their demands. No one else has the power to do that.

11. 7thspaceman

Posts: 1597; Member since: Feb 14, 2011

Windows 8 smart phones lack some features that android and Apple smart phones already have therefore for a carrier to stop their customers smart phone from getting to be a better device is really a reason for a customer to get a new carrier. Microsoft back in the days of windows 7 said it would update it's smart phone and not let the Carriers do it. I am sad that microsoft back tracked on their word

14. Liveitup

Posts: 1798; Member since: Jan 07, 2014

WP has a lot of features however the upcoming update will put it on par in terms of features with Android and iOS, in terms of visually beauty of the OS, WP is ahead of both iOS and Android.

18. snowgator

Posts: 3614; Member since: Jan 19, 2011

Th L810 was a flash in the pan. Doesn't make it any less painful for those WP8 adopters on T-Mobile who do not want to deal with a new phone, only want theirs to work with the latest updates. There is no reason the black update and the upcoming WP 8.1 update shouldn't be pushed to L810 users. None.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.