Survey: Most smartphone users aren't pleased with their wireless carrier and are ready to switch

Survey: Most smartphone users aren't pleased with their wireless carrier and are ready to switch
According to a survey conducted by Accenture, the majority of smartphone users are not pleased with their wireless carrier, and are ready to switch. A few years ago, consumers didn't know what they should expect from a wireless provider. But with the number of global consumers sporting a smart device rising from 26% in 2012 to 80% currently, most consumers now know exactly what they should be getting from a wireless carrier. As a result, the survey shows that 60% of those surveyed are not happy "with their connectivity," and are ready to switch.

Other results of the survey reveal that 62% have concerns about the security of their financial transactions. Not surprisingly, a whopping 83% are not happy about ads ruining their mobile experience. It seems hard to believe, but only 47% are concerned with privacy and security on their wireless device.

With smartphone sales growth expected to register a figure under double digits this year, the survey revealed that in 2015 only 13% were planning on buying a new smartphone, tablet, laptop or PC over the coming 12 months. That was a 60% decline from the 33% that were planning on making such a purchase during 2015. 41% of those buying a new phone this year are doing so in order to snag the "newest and most innovative features."

Here is the challenge for carriers in the years ahead. 71% of those surveyed said that they would pay a carrier higher rates for better connectivity. Some might argue that this is Verizon's business plan in the U.S. This shows why Verizon continues to grow despite being one of the costliest wireless providers in the states (if not THE highest priced carrier). And 83% stated that they would buy more products and services from carriers if they could speed up the pace of problem resolution.

Other results of the survey show that 81% are watching online movies, and 69% are playing online games. And Good news for Apple, Samsung, Google and LG. 50% are already using a mobile payment service.


source: Accenture

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23 Comments

1. Unordinary unregistered

F*CK VERIZON

2. gomulkaaa

Posts: 42; Member since: Sep 02, 2011

I love T-Mobile. I won't be switching anytime soon.

4. Arch_Fiend

Posts: 3944; Member since: Oct 03, 2015

Same here Tmo is the best.

15. monoke

Posts: 1145; Member since: Mar 14, 2015

Yep. Still regret not switching to tmobile prepaid from att a long time ago. Could've save boatloads of money! Boatloads! lol.

3. ibend

Posts: 6747; Member since: Sep 30, 2014

btw, pic.2 and 3 are same

5. nctx77

Posts: 2540; Member since: Sep 03, 2013

I'm fine with AT&T. They do need to add free streaming for music services. I am not willing to go to t mobile for their tied network to gain it!!

16. Doakie

Posts: 2478; Member since: May 06, 2009

I had Sprint and T-Mobile prior and I really love ATT. The fact that their network is so friendly to pretty much all unlocked phones makes me the most happy. It's not the fastest network out there but the coverage is great and the options given by using unlocked phones are why I picked ATT.

22. isprobi

Posts: 797; Member since: May 30, 2011

I like that I can use most any GSM phone on AT&T. Verizon has such a limited number of phone from which to choose.

6. Mercedes-Benz

Posts: 403; Member since: Jan 18, 2015

I am pleased with my carrier Rm70 (17 us dollars ) 15GB internet and unlimited calls to all domestic network

7. yoosufmuneer

Posts: 1518; Member since: Feb 14, 2015

I love Dialog! 50GB LTE for $10. Won't be switching anytime soon.

8. gaming64

Posts: 234; Member since: Mar 22, 2016

Globe PH: The only carrier in the Philippines that isn't a piece of sh*t/

23. MacWiNux

Posts: 128; Member since: Jan 07, 2014

it depends on the area hahaha you need to hate is the postpaid service in the country: termination contract

9. Rock_Hardwood

Posts: 117; Member since: May 11, 2015

t mobile, not the greatest coverage but my plan i cheap

10. JasonMelling1229

Posts: 27; Member since: Feb 07, 2015

What a stupid headline. Who are these people going to switch to ? Switch to another carrier who other people hate and they will eventually hate ? Come on guys, stop using automated articles.

11. Atrixboyyy

Posts: 582; Member since: Nov 03, 2011

I had att but now I'm on garbage sprint... :/

17. Doakie

Posts: 2478; Member since: May 06, 2009

Dude... You must love punishment.

21. Atrixboyyy

Posts: 582; Member since: Nov 03, 2011

Lil the timing was right when sprint offered a new phone but I'm tempted to have them pay my ETF...

12. GreenMan

Posts: 2694; Member since: Nov 09, 2015

Us humans are the most ungrateful specie on The planet... Back in early 90s, a cellular call was a luxury to drool over... Fast forward to 2016 and our phones can now do butt load of stuff Like Emails, GPS Navigation and 80s Sci-fi Video calls are more than just a reality now... But now we whine about this, that, and blah blah blah... Sometimes, I feel ashamed to be a human...

13. Mercedes-Benz

Posts: 403; Member since: Jan 18, 2015

What's wrong? It drives innovation

14. yoosufmuneer

Posts: 1518; Member since: Feb 14, 2015

Be an animal or a tree then

18. GreenMan

Posts: 2694; Member since: Nov 09, 2015

I'd rather be a tree, no doubt about it...

19. TheGranter

Posts: 63; Member since: Jan 28, 2016

Americans*

20. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

Hands down, Verizon is the best in the US, especially if you trave. However, there's no denying they are overpriced; just wait until the implementation of VoLTE, the fees. Anyway, thus far, very happy with Cricket, and specially enjoy the $35 price point.

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