Some U.S. airlines are allegedly telling passengers not to use any Samsung branded handset in-flight

The issues that Samsung is having with exploding Galaxy Note 7 units is making some U.S. airlines nervous. Last week, some stateside air carriers started to ban passengers from using a Galaxy Note 7 in-flight. But now, flight attendants on some airlines are reportedly telling passengers to power down all Samsung handsets and not to use them while the plane is in the air.

As one flight attendant said, "Its hard to tell at a glance if a phone is a Note 7 or not. But we can tell if something's a Samsung from the aisle." What is unknown is whether the in-flight ban covers certain aircraft or certain flights. The Association of Flight Attendants union is already concerned about the additional work that their members will have to deal with if they are given the task of going through each passenger's smartphone.

An American Airlines spokesman we chatted with late this afternoon denied that the airline is banning the in-flight use of all Samsung handsets. The information he emailed us contains the content of announcements that the airline is making at the gate and on board its flights. Both of these basically state that the airline is following FAA recommendations to keep the Galaxy Note 7 powered off and not connected to any power source while on the plane. Online, the airline is telling passengers that the FAA recommends that the Galaxy Note 7 be kept out of checked baggage, powered off, and disconnected from power sources while traveling.


Samsung has asked all Samsung Galaxy Note 7 owners to power down the phone and to return it to the place where it was purchased. Replacement units will be offered in a box containing a white circle with a blue "S" inside it. Tomorrow, Samsung will supposedly release an IMEI database that will contain the unique number of each un-repaired Galaxy Note 7. Samsung blames the issue on "an overheating of the battery cell (which) occurred when the anode-to-cathode came into contact, which is a very rare manufacturing process error."

source: AppleInsider

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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76 Comments

1. Nopers unregistered

This is going a bit far now... it's going to annoy a lot of Samsung customers. Honestly I thought it was funny at first but this is going to damage Samsung earnings.

10. Hoggington

Posts: 356; Member since: Feb 23, 2016

Going a bit far? Explain that logic. You have a device that the manufacturer doesn't want anyone to own as of right now. For risk of fire. Nuff said.

37. bossman

Posts: 264; Member since: Jan 27, 2016

There have been only 35 reports Note 7 blown up over the millions of phone sold. There have barely have been reports of other samsung products exploding. There also been iPhones, HTCs, and LGs that have blown up too, but they are being to critical on Samsung for such a small ratio of explosions.

75. zunaidahmed

Posts: 1185; Member since: Dec 24, 2011

Considering about 10million people fly everyday, and Samsung has a market share of about 20-30%? So we could assume 2 million use a Samsung, so we could be seeing a fire at least once a week? But that's all math, and I am sure I am not correct at all, but when there is a chance, and you already know it, why take risk?

51. therealestmc

Posts: 679; Member since: Jul 23, 2012

I know, right? Perhaps we should let light up their cigarettes if we are going to let people fly with ticking time bombs.

12. Commentator

Posts: 3723; Member since: Aug 16, 2011

Unfortunately this does make a certain amount of sense. Anyone familiar with the situation but not with what a Note 7 looks like is liable to be uncomfortable if they see a fellow passenger using ANY Samsung device on a flight.

70. UglyFrank

Posts: 2194; Member since: Jan 23, 2014

It's like when silly people get scared when they see someone reading or writing in Arabic while on a plane

19. lyndon420

Posts: 6823; Member since: Jul 11, 2012

Guess we'll just have to start banning all phone use when on an airplane. Airlines will now start installing multi function screens on the back of all seats that can be used for movies, playing with your apps or making phone calls. Just slap in your sim card below the screen, punch in your Gmail account info, slap on some industry standard 'wired' headphones (with mic) and you're good to go. Right?!? Just don't forget your sim card when you leave the plane lol.

25. lyndon420

Posts: 6823; Member since: Jul 11, 2012

It definitely will, but I'm curious who will end up having the safest batteries around when all this smoke clears - yeah pun intended. ;) I would imagine that R&D spending on battery tech will skyrocket...like the Not- nevermind lol.

28. kiko007

Posts: 7500; Member since: Feb 17, 2016

Lol.....I see what you did there you sly dog :).

32. lyndon420

Posts: 6823; Member since: Jul 11, 2012

Can't slip one past you lol. But seriously...this will obviously become a precedent setting event with other OEM's feeling the heat now. We've had some iphones do this before, and it makes me wonder where the safeguards in these phones are. There should be some type of thermal shut-off to kill all incoming power directly after the power ports...is there no overheating prevention standards in place?

29. rick_mobile

Posts: 359; Member since: Dec 13, 2010

Samsung deserves it. Someone try to cut cost by skipping testing or were simply lazy. Now samsung pays the price. Hopefully the people directly responsible for such a serious screw up pay for it as well

54. sissy246

Posts: 7124; Member since: Mar 04, 2015

Are you that stupid to think they did not do some testing. They could have tested 500 phones and none of them had a problem.

62. Bernoulli

Posts: 4361; Member since: Sep 01, 2012

This was obviously not enough. In early smartphone days, Nokia would go through thousands, thousands of them daily in Helsinki, not some chinese factory. It's a matter of them cutting down costs and having the end user with a half baked product expecting us to swallow the hefty price.

67. trojan_horse

Posts: 5868; Member since: May 06, 2016

Huh Bernouli? Do you realize that Nokia's phones were much cheaper in manufacturing, and cheap at cost to test through. That isn't the case with the Note7

76. Bernoulli

Posts: 4361; Member since: Sep 01, 2012

Not when you consider labor, Finnish working laws and adjusted inflation. Your note is a Chinese phone, Nokia had all their units made in Europe. You can't compare Finnish salary, in Euros, to Chinese salary.

40. nctx77

Posts: 2540; Member since: Sep 03, 2013

It makes sense. You can't tell the difference between the s6 edge s7 edge and the note 7 at first glance. It just makes it easier.

2. ibend

Posts: 6747; Member since: Sep 30, 2014

allegedly?

3. EC112987

Posts: 1216; Member since: Nov 10, 2014

Cue the note 7 jokes...3..2..1

14. bobby84

Posts: 595; Member since: May 13, 2016

I was just waiting for phonearena to spam us with note 7 recall issues. Just in case we didn't know it was a recall.

4. ctdog4748

Posts: 797; Member since: Mar 05, 2016

Samsung needs to just recall all Note 7's, scrap them and start fresh with the Note 8 in 2017. There is no way they'll recover from the disaster that is the Note 7. It's time Samsung cuts their losses, licks their wounds and moves on.

7. EC112987

Posts: 1216; Member since: Nov 10, 2014

I'll be getting the note 7 again. Spent a week with mine and I loved it. They should just rename the device

48. joevsyou

Posts: 1091; Member since: Feb 28, 2015

why? just a handful of the batteries was bad, the device itself isn't bad. It's not going to sell good that's for sure but there is no reason to completely remove it from the market. samsung is doing everything right and making it effortless for people to return the phones but people are being naive... i hope Samsung does disable those phones to force people to return them.

52. therealestmc

Posts: 679; Member since: Jul 23, 2012

Yeah, it's the customers fault for not knowing they were buying a freaking grenade.

55. sissy246

Posts: 7124; Member since: Mar 04, 2015

No one ever said that. But it is the customers fault if they know about the recall and choose not to return email it right away.

5. biophone

Posts: 1994; Member since: Jun 15, 2011

I'm flying this week and hope no note 7s are on board. If I see a note 7 in use I will notify the crew

6. NexusX

Posts: 613; Member since: May 16, 2013

"it's hard to tell if it is a note 7 or not"

8. kiko007

Posts: 7500; Member since: Feb 17, 2016

Beating a dead horse blue isn't gonna change anything........

11. sun0066

Posts: 275; Member since: Feb 12, 2011

I came today from Europe via tap Portugal and the passengers were informed that if any had a note 7 to refrain to turning up IT seems everybody was aware and three were not comments at that respect

13. IAMBLCKJ3ZUS

Posts: 417; Member since: Sep 29, 2015

Mines will ban all phones since almost every one at one point has caught fire. Seems like airlines just are rolled by Tim Cook and trying to hit Samsung in the pockets.

* Some comments have been hidden, because they don't meet the discussions rules.

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