Some Google Pixel phones have major camera issues


Google's latest smartphones, the Pixel and Pixel XL are not without fault. We've thought that after some customers reported small cracks in their Pixel phones, Google would do everything to avoid any other negative reviews on their devices.

Unfortunately, it looks like a new issue affects some Pixel phones. A thread started in late October by a Pixel XL phone users mentions a major camera issue. Here is how he describes the problem:


Although he contacted Google support via chat he was told to clear the cache and data, delete and reinstall the camera app, but the issue persists.

Since the the thread was started in October, many Pixel owners reported their phones are affected by the same camera issue. Unfortunately, Google has stopped answering people's concerns, even though some continue to post stating their phone's camera app doesn't function properly.

Luckily, the community has made some progress investigating the issue and discovered that the problem only affects the international Pixel/Pixel XL versions.

It's worth noting that third-party camera apps do not solve the issue. Also, it appears that some of those who managed to get a replacement phone started to experience the same issue.

Google has yet to comment on the matter, though it does seem to be aware of the camera problems. It remains to be seen whether or not it will be able to reproduce it and find way to fix it.

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Related phones

Pixel
  • Display 5.0" 1080 x 1920 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 2770 mAh(26h talk time)
Pixel XL
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 3450 mAh(32h talk time)

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27 Comments

1. libra89

Posts: 2265; Member since: Apr 15, 2016

Wow that sucks. Hopefully there will be a fix soon because it sucks to pay so much for a device and have it do that.

2. killer7D

Posts: 550; Member since: Sep 18, 2014

phonearena i have a question Which phone does not have an issue (other than the iPhone) ??

5. libra89

Posts: 2265; Member since: Apr 15, 2016

I think issues are most likely to be reported when a lot of people have a phone. Like the ZTE Axon 7 has/had radio issues, but since it isn't as popular (or as marketed, I guess), you don't hear about that. I'm sure if the Honor 8 had a true issue (haven't had any, knock on wood), it might have been reported too.

10. vincelongman

Posts: 5653; Member since: Feb 10, 2013

None Millions of phones are sold Its impossible for Apple, Google, Samsung, etc ... to prevent But its not really a big deal since you can just RMA

24. fizzerfox

Posts: 1; Member since: Dec 01, 2016

I was the OP. I RMA'd the first phone the day I got the fault. The second phone was the same. Google Support then stopped me RMAing that one saying "engineers working on it, a software update will fix it, there is no deadline". That was on the 7th November. The camera still has the fault. The only way to avoid it is to switch the phone into airplane mode before taking pictures.

12. bubbadoes

Posts: 1225; Member since: May 03, 2012

butthurt affect in full force. i accidentally thumbed you up clicking reply so don't get too happy

21. mcoomes

Posts: 56; Member since: Aug 12, 2014

You missed Antennagate, Bendgate and Mapgate? Because they sure as hell covered them, too. Now, if you want to say they have a bias toward iPhone, Android, Samsung, or whatever, that's fine. Every person and every outlet has some level of bias. But c'mon, let's not troll, and if we're going to troll, be better at it.

3. phonehome

Posts: 812; Member since: Dec 19, 2014

I wonder if Google will try to label this as 'fake news'?

7. NarutoKage14

Posts: 1313; Member since: Aug 31, 2016

They should copy Apple and blame the user for dropping their phones causing cracks on the device and malfunctioning cameras.

20. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

I hope not. While its convenient for them but its a very anti-consumer behaviour. Just send them a replacement and ask them to RMA back their faulty phone. That's how Amazon build their online store empire.

11. phonehome

Posts: 812; Member since: Dec 19, 2014

Phone manufacturers can't force everyone with oily hands walking on concrete to use a rugged case, but they sure can make every phone's casing similar to say a Galaxy S7 Active (backlash aside).

4. merakli

Posts: 2; Member since: Mar 25, 2013

Can you link the post about the cracks? I think I see a very small one on my Pixel's flash glass. Thanks

6. Plasticsh1t

Posts: 3094; Member since: Sep 01, 2014

This is like the HTC One M7 camera issue. Hardware maybe?

14. sissy246

Posts: 7035; Member since: Mar 04, 2015

My husbands M7 had that problem. It was 2 years old when it developed it. I called HTC and the paid to send it to them, they fixed it and sent it back. It didn't cost me a dime even though the phone was at least 2 years old if not a little older.

8. megathaszrul89

Posts: 203; Member since: Jan 08, 2015

Obviously man, you're holding it wrong! :p

9. cdm283813

Posts: 424; Member since: Jan 10, 2015

Guess my $239 Verizon Pixel is not affected.

13. Joosty

Posts: 469; Member since: Mar 14, 2013

HTC purple tint 2.0

15. wando77

Posts: 1167; Member since: Aug 23, 2012

How about an article titled - 'All IPhones have a value for money problem'

16. bucky

Posts: 3774; Member since: Sep 30, 2009

I normally don't like relying to proven trolls but... What does that have to do with this article? If googs wants to charge premium, you better believe they're under the microscope like apple or Samsung. This would be blown up like crazy if it was one of those two.

17. bucky

Posts: 3774; Member since: Sep 30, 2009

And for the record, if android was my preferred OS I'd have the pixel.

18. biophone

Posts: 1994; Member since: Jun 15, 2011

Have a us version no problem

19. Nexus4lifes

Posts: 287; Member since: Feb 13, 2014

i have 2 pixel xl's at home never have I come across this issue. Don't believe this fake site might one or 2 of the million sold have this issue.

22. fatexo

Posts: 221; Member since: May 21, 2010

The best camera on a smartphone. Ever.

23. tbn27

Posts: 15; Member since: Sep 14, 2016

With all these phones coming out with all these problems it's stopping me from even thinking to upgrade.

25. strikerchooooo unregistered

Well, it was about time:) It's a Handroid, Giggle device - this means double trouble. I think it lasted more than expected without a problem for such a device.

26. medoesthings

Posts: 2; Member since: Dec 07, 2016

Similar issues can be found on the old htc one m7... htc sucks

27. medoesthings

Posts: 2; Member since: Dec 07, 2016

Similar issues can be found on the old htc one m7... htc sucks

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