Samsung starts offering loan devices to Galaxy Note 7 owners
However, many Galaxy Note 7 units are still in the hands of customers, so Samsung is likely to commence a second global recall of the phone, which will also be the last (sorry, but there won't be a Galaxy Note 7 v3.0).
Since all units that have already reached their owners must be replaced with something other than Galaxy Note 7 phones, Samsung advises customers to ask for full refunds or other Galaxy smartphones.
But the procedure will probably vary by country. For example, Samsung Singapore is now in talks with local carriers and retail partners to work out a resolution for customers who purchased the Galaxy Note 7 phablet.
Until a solution if found, people are offered loan devices, which are available at the Customers Service Centre during working hours. If you're still the unlucky owner of a Galaxy Note 7, make sure you switch it off and try to exchange it for another Galaxy device or ask for a full refund.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco