Samsung starts offering loan devices to Galaxy Note 7 owners

Right when Samsung should have completed the Galaxy Note 7 global recall and start selling the device once again, the South Korean company announced it has stopped sales of the smartphone across the globe. The production of the phone has been halted as well, so the Galaxy Note 7 should be considered a thing of the past.

However, many Galaxy Note 7 units are still in the hands of customers, so Samsung is likely to commence a second global recall of the phone, which will also be the last (sorry, but there won't be a Galaxy Note 7 v3.0).

Since all units that have already reached their owners must be replaced with something other than Galaxy Note 7 phones, Samsung advises customers to ask for full refunds or other Galaxy smartphones.

But the procedure will probably vary by country. For example, Samsung Singapore is now in talks with local carriers and retail partners to work out a resolution for customers who purchased the Galaxy Note 7 phablet.

Until a solution if found, people are offered loan devices, which are available at the Customers Service Centre during working hours. If you're still the unlucky owner of a Galaxy Note 7, make sure you switch it off and try to exchange it for another Galaxy device or ask for a full refund.

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1. JMartin22

Posts: 2408; Member since: Apr 30, 2013

It's tragic for both the consumers of the device and Samsung. Because the Note7 really was a great device, despite these technical flaws. With the Galaxy S8 in the supply chain, I wonder if Samsung is going to put a hiatus on the S8 to closer inspect the supply components of the S8 to ensure that this never happens again on a wide scale.

29. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

I expected they'd do that with the replacement Note 7s, but sadly looks like I'll have to wait longer for a Note 8 :(

12. sissy246

Posts: 7129; Member since: Mar 04, 2015

Samsung will come back from this. This will hurt them but they are a huge company. This will make them and all companies do better with QC.

15. dimas

Posts: 3434; Member since: Jul 22, 2014

Except for DJ Koh and the engineering team. Koreans are known to be very serious in taking responsibilities so samsung might have another team shuffle before s8 launch.

19. McLTE

Posts: 922; Member since: Oct 18, 2011

As crazy as this sounds.. this may end up being a good thing for both Samsung and the industry over all. Why? Because Samsung FOR SURE, and I'm sure all the other OEMs will take a hard look at their design/build/testing to ensure that they don't have similar issues in the future. This will lead to more safe phones across the board - and probably even give a nice kick to the effort to move battery tech forward. I am SO SICK AND TIRED of hearing Apple fans bash Samsung fans and the other way around. BOTH make great products. Samsung leaving the market would NOT be a good thing for anyone.

35. greyarea

Posts: 267; Member since: Aug 14, 2015

I'm a fan of neither. Both make mediocre products for their size and amount of capital as far as I'm concerned. Samsung has been at this a while, this scale of screw up shouldn't have made it past their QC and engineers. Fans will make excuses and the general public will forget by next year. If there's one thing samsung doesn't skimp on it's marketing.

14. dimas

Posts: 3434; Member since: Jul 22, 2014

I won't mind having note 7 3rd gen but at this time, people are already eyeing on s8 edge so my last chance having the latest note this year will be the note 7 active.

16. ebilcake

Posts: 1231; Member since: Jul 16, 2016

Samsung better be giving them Galaxy S7 Edges as the bare minimum, maybe throw in a 128GB microsd card for the trouble as well.

32. epdm2be

Posts: 830; Member since: Apr 20, 2012

.. and, while you're at it, a Gear VR headset with some VR-games, please ;-)

22. ronjr123

Posts: 88; Member since: Feb 16, 2012

You have to realize by now the engineering on the Note 8 is completed. How cool would it be if they announced the Note 8 along with the S8? And allow Note 7 users to upgrade free or reduced cost.

25. cnour

Posts: 2305; Member since: Sep 11, 2014

What is the most important feature of Note 7? Answer: It must be always powered off. Hahahahahahaha

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