Samsung angers its customers by advertising the Galaxy Note 10 line in the wrong place

Samsung angers its customers by advertising the Galaxy Note 10 line in the wrong place
You just can't escape the Samsung Galaxy Note 10 and Galaxy Note 10+ anywhere after Samsung introduced the new line this past week. And that happens to be true especially if you use an older Samsung Galaxy handset model with Bixby, Samsung Pay and the Samsung Push Service that disseminates updates and notifications meant for Samsung phones only. As spotted by a number of Twitter users including XDA's Max Weinbach (via Android Police), those using the aforementioned features are being spammed by Samsung with ads for the new Galaxy Note 10 line.

Bixby implores users curious about the new phones to inquire about them. "Curious about the Note 10? Ask Bixby!" shouts the virtual digital assistant. A screenshot of Samsung Pay shows the mobile payment system offering users a closeup of the Note 10 at AT&T, T-Mobile, and Verizon. Needless to say, the response from Samsung users is not positive especially since many of those spammed have already pre-ordered one of the new phones. And the manufacturer is making it harder to disable the spam it delivers via Bixby by forcing users to go into the Bixby settings to disable marketing notifications. To do this, open Bixby and tap on the menu icon on the top right. Tap on Settings and turn 'Marketing Notifications' to off.


We also have to wonder what Samsung is saying to those who shelled out big bucks for the Galaxy Note 9. What is the message here? Is it that the phone you shelled out $1,000 for last year is no longer capable of doing great things? We get that Samsung is proud of the new Note 10 line, but spamming its own customers seems more than a bit unsavory.

Related phones

Galaxy Note 10
  • Display 6.3" 1080 x 2280 pixels
  • Camera 12 MP / 10 MP front
  • Processor Qualcomm Snapdragon 855, Octa-core, 2840 MHz
  • Storage 256 GB
  • Battery 3500 mAh
Galaxy Note 10+
  • Display 6.8" 1440 x 3040 pixels
  • Camera 12 MP / 10 MP front
  • Processor Qualcomm Snapdragon 855, Octa-core, 2840 MHz
  • Storage 256 GB + microSDXC
  • Battery 4300 mAh

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39 Comments

1. JMartin22

Posts: 2391; Member since: Apr 30, 2013

Honestly, you’re nitpicking, why are you looking for a reason to be critical?-

6. sgodsell

Posts: 7605; Member since: Mar 16, 2013

This is Alan for you. He only loves his iPhones, and pretends to love all other smartphones.

7. Ninetysix

Posts: 2966; Member since: Oct 08, 2012

This article is from XDA & Android Police. Are you saying they love their iPhones too?

8. sgodsell

Posts: 7605; Member since: Mar 16, 2013

Android Police is crap, and yes I never trust them.

11. cmdacos

Posts: 4334; Member since: Nov 01, 2016

Actually yes, Android Police are noted iPhone lovers.

17. Ninetysix

Posts: 2966; Member since: Oct 08, 2012

You're right. They love their iphones as much as you do.

10. Alan01

Posts: 646; Member since: Mar 21, 2012

Right. Want to tell that to my Pixel 2 XL? The only iPhone I ever bought was the OG iPhone in 2007. Regards, Alan

12. Vancetastic

Posts: 1799; Member since: May 17, 2017

Obviously, you’re a Samsung hater, right?

19. pimpin83z

Posts: 597; Member since: Feb 08, 2019

Okay. Regardless this article was pointless. Should I post in every comment section of every article that this site has ads, regardless of all the ad blocking features out there?

21. Vokilam

Posts: 1387; Member since: Mar 15, 2018

It seems like you’re allowed to have positive opinion of android, but not positive opinions for iPhones. And you’re allowed to have negative opinions of iPhones but not android. Samsung just cannot be wrong - reporting of this is blasphemy. And you’re an iPhone shill if you do. Source: cmdacos and sgodsell. There’s literally nothing else they stand for but that golden rule.

23. Vancetastic

Posts: 1799; Member since: May 17, 2017

I can’t disagree with this. Really, how can you deny that Samsung has goofed up a bit on this release? It doesn’t mean it’s a bad phone!

33. oldskool50 unregistered

I see. So in your mind, you think just because you don't own and iPhone, some how that means you aren't a Samsung hater. Got it! You do know whether you own and iPhone or not, that neither I'd required to hate on another brand. I hope you are smart enough to know that. Frankly I dont think you are.

32. oldskool50 unregistered

Gosh Alan and Victor are such Samsung hating brothers If you have a Note 9 and get an alert. So what. I get them. Doesnt bother me. Just because you have the last model, doesn't mean you cant buy this new model. Right? Gosh Alan, I just think you and Victor should stop writing any article about Samsung. It ridiculous the hate and l Malice you have for them

2. Vogue1985 unregistered

Been getting that spamming on my note 9 too. However looking at the Note 10,I really feel they rushed,is it a Huawei or an iPhone,its Made for steel like the iphone ,actually its Aluminum, its res is lower,the camera is pretty much the same with more screen n less features. Anyways, they need to change or less many long term Note users.

34. oldskool50 unregistered

Rush? @ least 2 years in the making. Yeah that's rushed. Shhhhhhhhhhh. Please be quiet. Everytime something isnt what you all think it should be, you drop that bits rushed BS.

3. LiveFaith

Posts: 493; Member since: Jul 04, 2015

Anger? Really? If you are angry about free software offering you an ad to see a phone ... you have some serious issues. Get help ASAP!

4. Whitedot

Posts: 878; Member since: Sep 26, 2017

That is trolling lvl99

5. cmdacos

Posts: 4334; Member since: Nov 01, 2016

The one time they dont mention Apple in a Samsung article when Apple does the same thing... https://www.cultofmac.com/595056/apple-sends-out-notification-pushing-iphone-users-to-upgrade/

13. Cyberchum

Posts: 1116; Member since: Oct 24, 2012

Best comment!

18. Vokilam

Posts: 1387; Member since: Mar 15, 2018

That was sent out to those that signed up for iPhone upgrade program and checked the box to receive notifications with offers!

22. cmdacos

Posts: 4334; Member since: Nov 01, 2016

And these notifications are there for those that agreed to marketing on their samsung device. It's still a poor choice for marketing by both companies.

30. cmdacos

Posts: 4334; Member since: Nov 01, 2016

And regardless, Apple has spammed users incessantly since end of 2018 for HomePod, Carpool Karaoke and Apple Music. https://9to5mac.com/2018/12/18/apple-push-notifications-complaints/

36. oldskool50 unregistered

No.iys not a poor choice of marketing. How is it any different an you watch tv and see the new product commercials. That's right its not. Samsung and Apple users wrre given an option to receive such. Some people may want to know and those that dont can oot out It's a choice. They all can say no if they want too. What you said sounds like, well just because I saw you just ate, that I can't offer you any food I may have in my hand or something. Its advertising. All advertisements sucks. You want to know what's the worse way ads are annoying. When you watch a frikkin 2 minute movie on YouTube and a frikkin commercial cuts in. That is far worse then a frikkin popup about a new product. Come on man. I usually agree with you, but this one is a complete reach.

35. oldskool50 unregistered

Just shows the hypocrisy and bias. You think PA didnt know???? They frikkin did the same story.https://www.phonearena.com/news/Apple-sends-notification-reminding-users-to-upgrade-their-iPhones_id111739 See how much of a hypocrite Alan is? You think Alan didn't know PA posted this story? See. When Samsung or any Android OEM does something, they always pawn it off in a hateful tone as if no one else does such. But Apple did the exact same thing. I realize every write has their on spin and all of them dont use hateful words. But notice how much difference the tone is in general. They all do it and then lie and claim they don't

9. Subie

Posts: 2430; Member since: Aug 01, 2015

At least users here have the ability to turn marketing notifications off. Problem solved, case closed, go on and enjoy your tech. Oh and regarding the last paragraph, No they're not saying that the previous devices aren't "capable of doing great things" . That's just deliberately reading into the advertising in a negative light... It's just like when you buy a new car from a dealership; You can be assured that you're now on their promo mailing list when the new models come out in a year or two.

26. legar123

Posts: 65; Member since: Mar 26, 2019

No. These push advertisements cannot be turned off!

29. Subie

Posts: 2430; Member since: Aug 01, 2015

As per this article about these Bixby notifications: "open Bixby and tap on the menu icon on the top right. Tap on Settings and turn 'Marketing Notifications' to off."

31. cmdacos

Posts: 4334; Member since: Nov 01, 2016

Most certainly can.

38. oldskool50 unregistered

Stop speaking of things. You can always turn off any notification regardless of platform. Unless it's an AMBER alert or other emergency broadcast.

39. Plutonium239

Posts: 1249; Member since: Mar 17, 2015

You can turn off amber alerts if you want to. I do. The only alert you cannot turn off is the presidential alert. I keep weather related emergency alerts on though.

* Some comments have been hidden, because they don't meet the discussions rules.

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