Samsung Galaxy S7 edge display failing for many due to pink line of death issue
by Cosmin Vasile / Jan 23, 2017, 5:05 PM
It's not over until the fat lady sings, a saying that seems to apply perfectly to Samsung. The South Korean company recently took the blame for the Galaxy Note 7 fiasco, but the nightmare doesn't end with the yesterday's press conference.
A weird issue that hasn't made headlines yet is plaguing another major Samsung smartphone, the Galaxy S7 edge. The company hasn't yet admitted that this is a widespread problem, so we only have users' reports to confirm the issue is real.
Apparently, many Samsung Galaxy S7 edge complain about a vertical pink line that appears on their phones' displays. The first reports date from last summer, so this doesn't seem to be a new problem for Galaxy S7 edge owners.
We believe this is a widespread issue since it's been reported by owners over the world. There are dozen of threads on carrier forums about the pink line issue. Several carriers around the world have already acknowledge the problem and have started to replace the Galaxy S7 edge for some owners, but only if they are still covered by warranty.
Users have taken to forums on AT&T, Verizon, O2 UK, Telstra (Australia), Vodafone (Germany and the Netherlands) and many other carrier websites to highlight the problem. A huge thread related to the pink line issue is available on Samsung's official site as well, but also on Reddit.
As far as the issue goes, it can't be fixed by software means, so it's most likely a hardware problem. Some found a few workarounds that would temporarily address the issue, but it's not permanent.
If you've been affected by the pink line issue, you could try to reset the display in the service menu by dialing *#0*# and tapping on the Red, Green and Blue colors. It might not work the first time, so you might want to try again a couple of times.
You could also try to press on the top of the display, near the Samsung logo. Some users report that doing this made the vertical pink line on their screen temporarily disappear.
The vertical pink line issue seems to be just the first phase for a much bigger problem, as some Galaxy S7 edge users reported that the display eventually turns black after a while.
Samsung hasn't commented on the matter, but officials on the company's forum recommend those affected to send their smartphones for evaluation.
- Display 5.5" 1440 x 2560 pixels
- Camera 12 MP / 5 MP front
- Processor Qualcomm Snapdragon 820, Quad-core, 2200 MHz
- Storage 32 GB + microSDXC
- Battery 3600 mAh(36h 3G talk time)
Posts: 1324; Member since: Aug 31, 2016
Kinda looks purple to me. If this isn't software related it could be the same thing that happens to the iPhones, the display driver IC coming loose.
posted on Jan 23, 2017, 5:19 PM 11
Posts: 30; Member since: Mar 15, 2016
Samsung phones are trash. Crap that explodes.
posted on Jan 23, 2017, 5:24 PM 7
posted on Jan 24, 2017, 3:18 AM 1
Posts: 7120; Member since: Mar 04, 2015
See your using this name today. Well here you go, some reading for you. http://www.phonearena.com/news
posted on Jan 24, 2017, 8:19 AM 0
Posts: 1412; Member since: Jul 06, 2014
Uh oh, waiting Samboy snowflakes meltdown for this issue and they will say phonearena biased against Samsung. Their feelings are precious. Let's see how Samsung address this issue
posted on Jan 23, 2017, 5:20 PM 13
Posts: 6888; Member since: Feb 10, 2012
While I applaud PA for notifying us with such issues, I also question their timing since this issue was known since the launch of the S7 and affected only the some of the 1st batch of units sold, and also I have to question why they turn their blind eye on the hardware issues that affect the iPhones and only post about the software ones. The iPhone 7 Plus for example, had a faulty waterproof sealing on the camera lens that affected some of the 1st batch sold, yet never PA has reported it.
posted on Jan 23, 2017, 5:37 PM 24
Posts: 3960; Member since: Oct 21, 2014
What do you expect from a bunch of apple presstitutes? They even have the audacity to skip life-threathening incidents when it puts their divine apple in the negative spotlight. For example, they didn't report on the iPhone that burned down a girl's bedroom while charging: http://www.dailymail.co.uk/new
Nor did they report this recent incident of the iPhone potentially being the 'cause of a plane crash that killed 66 people:
As long as it puts their divine apple in the negative spotlight, these apple presstitutes won't report it. Fortunately, I don't rely on only their site for news...
posted on Jan 23, 2017, 6:49 PM 15
Posts: 1183; Member since: Dec 24, 2011
iPhone was to blame for the first incident but the flight crash has nothing to do with the iPhone. He stupid pilot put a bunch of cologne near the phone, and what would you expect if something goes wrong?
posted on Jan 23, 2017, 7:28 PM 1
Posts: 6747; Member since: Sep 30, 2014
because they need to gather more data to call it "failing for many" and call it "widespread problem", and it take them almost one year to collect data.. I think it's really rare problem, and all they need to do is claim warranty and send it back to samsung.. as simple as that..
posted on Jan 23, 2017, 7:32 PM 1
Posts: 6888; Member since: Feb 10, 2012
It never happened to me, but I ve seen bunch of S7 Edge phones for sale online here in Lebanon that has suffered the same fate, but never an S6 Edge. Also what I noticed with my experience with the S7 and S7 Edge, that the phones with model numbers that indicate they are for the South Asian market, many of them come with some sort of pink hue on the top left corner, happened on my neice's S7 and my wife's S7 Edge. It isn't noticeable until you search for it while using a white background. Samsung will definitely up their quality control after the Note 7 fiasco, and hopefully these issues will be addressed as well. And always, nevet buy a phone that doesn't come with full warranty.
posted on Jan 23, 2017, 5:21 PM 9
Posts: 266; Member since: Jun 08, 2014
I've noticed the pink hue in the corners of the S7 the first day I got it (and most S7s I've used too). I had to threaten to sue the vendor to get a refund (Samsung pretended it was not visible), and I bought an S7 Edge, which doesn't have the issue. I guess the S7 is more likely to have this issue.
posted on Jan 24, 2017, 4:03 PM 0
Posts: 193; Member since: Apr 05, 2016
Bought a Exynos S7 edge about 2 weeks ago - This phone is great, but the lag/performance is bad. Hoping the Note 8 is better.
posted on Jan 23, 2017, 5:22 PM 7
Posts: 671; Member since: Mar 23, 2013
Yea, you can blame touchwiz. I used a friend S7 edge it felt all jumpy. I'm sure you can fix this though with a different launcher, but you shouldn't have to.
posted on Jan 23, 2017, 5:26 PM 2
Posts: 981; Member since: Jul 07, 2014
I don't notice much lag untill I open my album or when I press the home button while the screen is off. Hope it will be even faster in the future but I won't bitch about 50ms delay on my phone while I waste 30 mins of my life on the toilet scrolling trough 9gag.
posted on Jan 23, 2017, 5:42 PM 3
Posts: 21; Member since: Oct 30, 2012
There was pink line issue in my Samsung Galaxy S7 edge. I gave it to my carrier and get it back after a week. Samsung replaced the screen and metal frame which has a little ding but happy they replaced it too. I have a recall on my Samsung washer too. Samsung is not reputable anymore.
posted on Jan 23, 2017, 6:20 PM 1
Posts: 1904; Member since: Mar 25, 2014
Looking at sources becomes a bit concerning, the majority of the posts on samsung's seem to be from generic profiles. Where said profiles have spammed this issue several times near identically. And except for samsung, there's not that many, and it can happen on any mobile screen, I think i've seen it happen at least once on all phone brands, so yeah..... This seems like someone is creating news where there is none, if it wasn't a ton of generic user profiles I'd say samsung should look into it, but if it happens, warranty will cover it, the phone isn't even a year old yet, so everyone is under warranty, no biggy, and again, it can happen to all phones.
posted on Jan 23, 2017, 6:21 PM 1
#pinkgate... No but seriously that is pretty terrible dam....it kinda obviously point's to a hardware issue in the chassis/by the display or something.. Samsung making great looking phones but maybe didn't fully test long term durability/unexpected side effects/come ups
posted on Jan 23, 2017, 7:23 PM 1
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