Samsung says the Galaxy S7 is safe, finds no cases of internal battery failures in the US


Following a few reports involving Galaxy S7 handsets that allegedly exploded or caught fire, this week, Samsung issued an official statement regarding "the quality and safety of the Galaxy S7 family." Here's what the company has to say about this:


We're pretty sure that the Galaxy S7 and S7 edge are safe products, and the few units that reportedly had problems represent isolated cases. History has taught us that pretty much any handset - including iPhones - can catch fire in various circumstances, but the incidence of these cases is very low. 

As you probably know, not long ago, Samsung had to recall its Galaxy Note 7 twice, and ultimately stopped producing and selling it due to repeated battery failures. But that has nothing to do with the Galaxy S7 series, which has been on the market since March. Still, Samsung felt it was necessary to clarify things, just in case anyone was worried about the safety of the Galaxy S7 and S7 edge.

source: Samsung

Related phones

Galaxy S7
  • Display 5.1" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2200 MHz
  • Storage 32 GB + microSDXC
  • Battery 3000 mAh(28h 3G talk time)
Galaxy S7 edge
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2200 MHz
  • Storage 32 GB + microSDXC
  • Battery 3600 mAh(36h 3G talk time)

FEATURED VIDEO

177 Comments

1. sissy246

Posts: 7066; Member since: Mar 04, 2015

"As you probably know, not long ago, Samsung had to recall its Galaxy Note 7 twice, and ultimately stopped producing and selling it due to repeated battery failures. But that has nothing to do with the Galaxy S7 series, which has been on the market since March" Exactly, so why even bring up the note 7 up. Just PA's daily jab at Samsung.

2. Nine1Sickness

Posts: 896; Member since: Jan 30, 2011

Butt hurt? PA is just doing their job and they've already got your click and response. Who cares what they write, as long as they're reporting accurate news. The author did a good job if they get a ton of feedback whether they get a good response or a butt hurt angry response such as yours.

5. Florin.T

Posts: 315; Member since: Dec 16, 2013

@sissy246 Ever heard of the word context? How is this a jab at Samsung when we say "any handset - including iPhones - can catch fire in various circumstances"?

10. trojan_horse

Posts: 5868; Member since: May 06, 2016

The Note7 explosion context was accurate in this article, but not in the many other articles which the same context have been unnecessariy mentioned. That makes it appear like a jab at Samsung.

14. kiko007

Posts: 7493; Member since: Feb 17, 2016

Why do you care if they take a jab at Samsung in the first place? It's not like it affects any aspect of you or anyone else's life.....so what's the problem?

20. trojan_horse

Posts: 5868; Member since: May 06, 2016

Quote: "Why do you care if they take jab at Samsung in the first place?" And why did you care by replying "Your life is a fail" when Khyron took a jab at Apple by saying "IOS IS A FAIL", in this article 3 days ago: http://www.phonearena.com/news/Report-iOS-devices-failed-more-often-than-Android-units-did-during-Q3_id87913/comments/page/3 ^^ Post #3 and #5. Quote: "It's not like it affects any aspect of you....." And It's not like Khyron's jab at IOS in that post #3 affects any aspect of you, so what was the problem? Why did you take a jab at his personal life by saying his life is a fail? Because he jabbed Apple, right? You did the exact same thing you're now questioning me of... Isn't that hypocritical? "Your posts are reaching outstanding levels of hypocrisy as each day pases" - maherk was absolutely correct there.

26. kiko007

Posts: 7493; Member since: Feb 17, 2016

I asked you a simple question.....calm, the f**k, down. My reasoning lies in the very logic YOU and your compadres' created. You assume that PA is iPhone biased, a.k.a biased against Samsung. Yet you still get upset about ANY slight jab at them......that's ludicrous! You perceive bias.....and get mad at it anyway. I'm starting to think all Samsung fanbois are ridiculously un(der)educated, or just plain masochistic. You expect unbiased journalism from a source YOU claim is biased, how stupid can you get?

28. bolosantosi

Posts: 103; Member since: Sep 20, 2016

Your just a hypocrite, be quiet.

30. kiko007

Posts: 7493; Member since: Feb 17, 2016

*You're f**king idiot.....

54. bolosantosi

Posts: 103; Member since: Sep 20, 2016

Thanks for correcting me, is that all you have to say?

79. sissy246

Posts: 7066; Member since: Mar 04, 2015

Wow, your mouth tell me the kind of person you are.

125. Scott93274

Posts: 6032; Member since: Aug 06, 2013

kiko007 and everyone here knows that he can be a bit of an asshole at times, but we've accepted that... even embraced that. But you can at least walk away from this conversation knowing that he at least educated someone in the process thus making future comments from bolosantosi that much more intelligible. Silver linings... maybe?

101. darkkjedii

Posts: 30964; Member since: Feb 05, 2011

LMAOOOOO! +1

91. Klinton

Posts: 1408; Member since: Oct 24, 2016

Yup. Agree All the media and haters must read again and again this: 'There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage.'

48. meanestgenius

Posts: 21769; Member since: May 28, 2014

Trojan is spot on with his point though, kiko. You do the same thing that you're accusing him of doing. That's hypocrisy. He remarked about the author taking what he sees as a jab against Samsung the same way you remarked (rather rudely, I might add) to Khyron taking what you perceived as a jab against Apple. It can't be ok for you to do it, but you question others when they do it.

51. kiko007

Posts: 7493; Member since: Feb 17, 2016

Difference: me vs. commentator, him vs. author. And might I add the situations are very different. He is ACCUSING someone of bias. I had no need to do so, because whatever his name is basically made it clear himself. Besides that, you are not his keeper, let him fight his own battles. If he has a problem with me, let him handle it by his lonesome. Stop coming to the aid of a troll dude. You're always calling Mxy this and that because he supposedly worships Apple, yet here you have a clear Samsung shill and refuse to engage him the same way you do Mxy. That's just as hypocritical. Let me handle Trojan, my way, please. Addressing Trojan: Look man, you come at me, do so like a man! If you wanna argue my position, fine, I like good confrontation. But this whole "track kiko and qoute everything he says" BS is cowardly. I don't even pay enough attention to qoute some of the stupid s**t you've said here, so I'm not gonna play that game with you. However, you wanna argue ideologies, I'm game :D.

60. trojan_horse

Posts: 5868; Member since: May 06, 2016

"He is ACCUSING someone of bias". WTF? Where did I accuse Florin T. of bias? I said in my post #10 that the Note7 explosion context he used in this article is ACCURATE, but it's not the case of the many other articles (I didn't even specify which authors wrote the many other articles I was talking of) which the Note7 explosion was unnecessarily mentioned, thus making it APPEAR like a jab at Samsung. Read: appear like a jab... That's by no means an accusation You're making no sense.

61. kiko007

Posts: 7493; Member since: Feb 17, 2016

Perhaps someone wasn't the best wording, but you have certainly questioned the opinions of writers here before. Besides, why should he (or any other writer here) give a damn whether it a appears to be a jab or not? They SHOULD be criticizing any response Samsung makes to allegations after the Note 7 fiasco, it's their job to do so. Did you think that as soon as the Note came off the market there wouldn't be scrutiny? Of course there would be......on every Samsung phone. That'll probably include the S8 as well btw.....just a heads up. It may look like a jab to fans of Samsung, but they're just reiterating a safety concern. This isn't Antenna or bendgate, people can be seriously harmed by the issue. Authors are trying to make awareness sure is heightened... that's it.

65. trojan_horse

Posts: 5868; Member since: May 06, 2016

"but you have certainly questioned the opinions here before". When did I do that? "Besides, why would he (or any other writer here) give a damn whether it appears to be a jab or not?" Ha, whether these writers care or not if whatever they write appears like a jab at anyone, it still doesn't change the fact that their credibility is at stake on the stuff they report. Journslists would normally care (give a damn) for their reputation and how they're percieved by their readers in general. "They SHOULD be criticizing any response Samsung makes to allegations after the Note7 fiasco..." Point out a response Samsung has made towards those allegations which warrants any criticism... Authors make awareness, yes, but some also do overblow it with subjective articles like this: http://www.phonearena.com/news/The-Galaxy-Note-7-debacle-has-caused-me-to-lose-complete-faith-in-Samsung_id86447 Such subjective articles also gives people the freedom to subjectively bash an author over a jab on any OEM. Problem? SMH

68. kiko007

Posts: 7493; Member since: Feb 17, 2016

"Point out a response Samsung has made towards those allegations which warrants any criticism..." https://www.google.com/amp/www.forbes.com/sites/melissaagnes/2016/09/15/what-samsung-did-wrong-when-responding-to-the-galaxy-note-7-disaster/ Basically everything in the provided link is a guide to PROPERLY handling the situation. Sure, mistakes are allowed to everyone......but twice is too many times for my liking. "Authors make awareness, yes, but some also do overblow it with subjective articles like this:" I can agree to that....but it would have been just AS subjective had the premise changed. Had the article read "My faith in Samsung is unwavering" would you be discuss this right now?

77. trojan_horse

Posts: 5868; Member since: May 06, 2016

"Had the article read "My faith in Samsung is unwavering" would you be discuss this right now?" If that article read that way, then YES, I still would say the same thing: such subjective articles give people the freedom to subjectively voice their opinion about it, be it by bashing the author over a jab, and whatever criticism, or by praising the author for whatever they agree on. I am not saying that I automatically endorse any sort bashing or jab someone can take against an author who happens to write a subjective article - NO. Bear in mind that even in mostly non-subjective articles, people can still hold authors accountable of what they write, like what sissy246 did in post #1. Whether sissy246 was right or wrong about that, is a different matter altogether.

92. Klinton

Posts: 1408; Member since: Oct 24, 2016

Haw you expect to respond Samsung, when didn't find anything wrong with Note7? And now after the ban no one US lab found the reason of the ''expoding'' Notes 7? Even after the ban no one Note7 exploded, though million Notes 7 out there. But before that every other day were reports of ''exploding'' Note7.

64. meanestgenius

Posts: 21769; Member since: May 28, 2014

Trojan never ACCUSED anyone of bias. Reread what he typed. And should he choose to address the writer of an article, that's well within his right to. There is absolutely nothing wrong with readers holding the authors of articles accountable. I never claimed to be anyone keeper, just like YOU are not his judge, jury or executioner to be questioning what he typed concerning the author of this article. And Mxy is a TROLL that incessantly trolls Samsung and BlackBerry articles, but it's clear that you only want to take on supposed Samsung "shills" as opposed to Apple shills. That's HYPOCRITICAL, no matter how you slice it. And for the record, Trojan and I have had our disagreements in the past. I call out BS wherever I see it. I'm not selective about it, like you are.

70. kiko007

Posts: 7493; Member since: Feb 17, 2016

I never said it wasn't hypocritical. If anything, I said it was "just as" hypocritical. I was simply pointing out how annoying this "oh copy-paste kiko" comment crap has gotten. Mxy and your interactions were simple an example, it's not like I agree with everything he says. I just find it hilarious how up in arms people get when he posts ANYTHING. It's fascinating.... because it's not like he's as inflammatory as I am, or as long-winded as Techie. So I'm curious as to HOW he got to such a level of vitriol...... besides the BB Samsung thing that is.

72. meanestgenius

Posts: 21769; Member since: May 28, 2014

The same way you say people get "up in arms" about anything mxy posts (read: his trolling) is the same way you and others get up in arms about ANYTHING techie posts. And Mxy became the famous troll that he is from trolling Motorola articles for years, as well as LG articles. He then moved on to Samsung and BlackBerry. He deserves the disdain that he gets. He brought it upon himself. Someone that's admitting to the hypocrisy of their actions really doesn't have a right to question anyone about hypocritical actions. That would just make you more of a hypocrite.

74. kiko007

Posts: 7493; Member since: Feb 17, 2016

All humans are hypocrites.... being one doesn't stain my pride one bit. Calling the actions of any person more hypocritical than another is pointless, because we all amend to a certain line of thought from the day we can conceptualize ideologies, but can never truly live up to those ideologies. However, the right to question hypocrisy, regardless of level, is available to all. Politicians? Yep. Religious Leaders? Sure. That weird guy outside of Denny's with the lazy eye? You bet. Everyone? Everyone....no matter the version of hypocrisy you denote, has the right to question that of others.

75. meanestgenius

Posts: 21769; Member since: May 28, 2014

Never said that no one has the right to question anything. I question BS here all of the time, for instance. But it doesn't make you any less of a hypocrite, and would actually make you more of one, being a hypocrite and questioning something hypocritical.

84. Mxyzptlk unregistered

Keep my name out of it. Don't try and drag me into it just because kiko is getting the best of you. Let me eat my popcorn and drink my beer in peace.

88. meanestgenius

Posts: 21769; Member since: May 28, 2014

Speak of the über troll, and out from under the bridge he appears.

104. Mxyzptlk unregistered

The super fan troll strikes again.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.