Samsung Galaxy Note 4 hardware gap is a "necessary manufacturing feature" according to the phablet's manual

Samsung Galaxy Note 4 hardware gap is a
With the Samsung Galaxy Note 4 launching today in Korea, it seems that Samsung might have an issue with the new version of its high-end phablet. Some Galaxy Note 4 units are coming with a gap between the screen and the metal trim. The space is said to be large enough to insert a business card in. However, it looks like Samsung had expected this matter to come up as it is addressed in the manual for the European version of the Galaxy Note 4.

On page 180 of the guide, under troubleshooting, it says that the gap is a "necessary manufacturing feature." According to the manual, friction between parts can cause the gap to widen over time. The listing seems to rule out a manufacturing error.

Still, not too many Galaxy Note 4 buyers are going to want to read about a gap that will get wider as time goes on. This looks to be just the beginning of what will no doubt turn into a media circus, especially in light of recent events with the Apple iPhone 6 Plus. Stay tuned.


source: Samsung, GalaxyClub.nl (translated) via AndroidCentral

Related phones

Galaxy Note 4
  • Display 5.7" 1440 x 2560 pixels
  • Camera 16 MP / 3.7 MP front
  • Processor Samsung Exynos 7 Octa, Octa-core, 1900 MHz
  • Storage 32 GB + microSDXC
  • Battery 3220 mAh(20h 3G talk time)

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153 Comments

1. Iodine

Posts: 1480; Member since: Jun 19, 2014

Who could expect anything difrerent from samsung...

7. DaHarder

Posts: 177; Member since: Oct 10, 2009

Than What... Being up front and honest about something rather than acting like it simply doesn't exist? There's nothing that this 'alleged' gap does that result in a compromise of the Note 4's structural integrity, which is far more than can be said for a device so poorly designed/engineered that it bends if stressed at a certain point in it's structure. (SEE: iPhone 6 Plus)

12. nithyakr

Posts: 161; Member since: Jun 20, 2014

C'mon, You have put a lot of pressure at a certain point to bend the iPhone 6+. But think of the damage when liquid spills in to the motherboard through these gaps of Note 4. At lease Apple giving back a brand new phone for a phone bent under normal reasons. But Samsung just lying their a$$ saying that its a feature of the phone. Lame excuse.

21. Nexus4lifes

Posts: 294; Member since: Feb 13, 2014

Classic steve jobs way: your just using liquids the wrong way... don't be so desi nithya ji

24. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

More like - you shouldn't be spilling your coffee on your smartphone.... Followed by: Everyone knows that liquids and complex electronic devices are not compatible (while rolling his eyes).

81. PunyPoop

Posts: 752; Member since: Jan 18, 2013

They need MacGyver.. and ah where is Smurf at this moment?

25. Aploine

Posts: 445; Member since: Oct 24, 2013

NOW rise my fellow iZombies, rise from your shallow graves and take your nominal REVENGE!

93. Run.n.Gun

Posts: 45; Member since: Nov 06, 2013

haha!

105. Aploine

Posts: 445; Member since: Oct 24, 2013

how's weather on the other side of the earth?

133. Run.n.Gun

Posts: 45; Member since: Nov 06, 2013

Quite hot here in Fiji..

33. Dr.Phil

Posts: 2357; Member since: Feb 14, 2011

Did Apple say that they would give a brand new phone as a replacement if the device was found to be bent? I haven't read that anywhere. I've read that it's "possible" they would replace the device if they believed it to be used under normal wear and tear, but that's leaving it up to what their definition of normal wear and tear is. Apple has yet to acknowledge that the bending being experienced by users is an actual issue. I would respect Apple if they came right out and acknowledged that at some level there is a flaw in the design. Also, I theorize this gap issue has a lot to deal with the materials that make up the device. The Note 4 is made up of glass, metal, and plastic which each have different thermal expansion rates. If the phone is used for long periods of time or is used in hot weather, each of the materials will react differently as is the case for using the device in colder weather.

38. spin9

Posts: 310; Member since: May 31, 2014

Well said. If it is in that manual is an intended gap to absorb different materials' different thermal expansion rates

50. Iodine

Posts: 1480; Member since: Jun 19, 2014

Materials do stretch out with higher tempearture, phones are so small there isn't any meaningful change to it, unless note processor runs at 500 degrees or samsung is doing this as a testing for a truck-sized note 4 bridge alpha that will need so big gaps in regular use and temperature changes.

151. cheetah2k

Posts: 2254; Member since: Jan 16, 2011

Materials do not "stretch out" they expand. every 10deg increase metal alloy will expand 0.2mm so while playing games and the temperature of the handset increases from a baseline of 24deg C to 44deg C then you're looking at almost half a mm expansion. Over time, the metal alloy will refuse to contract back to its original size, so then you're left with 0.5mm permanent deformation in the chassis. Makes sense really. I think its a good thing Samsung being honest - unlike other manufacturers... You also have to remember that these phones are water tight and the heat that builds up inside sealed phones and cannot be released which also puts pressure on the chassis . Sony also has the same issue and has no removable battery which could be worse! - they just don't tell anyone.

64. tedkord

Posts: 17356; Member since: Jun 17, 2009

You simply have to keep the iPhone in a front pocket. The only thing under a lot of pressure is Apple apologists trying to minimize the story.

100. Taters

Posts: 6474; Member since: Jan 28, 2013

Um, this is a poor design by Samsung but I highly doubt the gap exposes anything. The metal trim is probably just wrapped over an enclosed plastic shell.

152. cheetah2k

Posts: 2254; Member since: Jan 16, 2011

Poor design?? Every phone expands and contracts like the Note4 - you just didn't know it until now! LOLOLOLOLOLOLOLOLOLOL

134. light_tamer

Posts: 13; Member since: Jul 25, 2014

"But think of the damage when liquid spills in to the motherboard through these gaps of Note 4." Err... I don't see that Samsung claims the Note 4 to have IP certification.

17. SuperAndroidEvo

Posts: 4888; Member since: Apr 15, 2011

Samsung did what is right from the get go. Apple not so much. Apple STILL hasn't done anything wrong when it comes to the bending qualities of the iPhone 6 & 6 Plus. +1

26. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

Maybe the bend-ability is really a feature for people with fat butts - can you imagine if some fat-butted person were to file suit for injuries sustained when they sat on their plus-sized iToy?

27. jroc74

Posts: 6023; Member since: Dec 30, 2010

Thank you.... And ppl think this makes Samsung looks bad......all this means is.....RTFM!!!!

43. pulkit1

Posts: 354; Member since: Jul 03, 2014

now defend the crap out of samsung but insult apple for iPhone typical fanboy.

145. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

I personally don't see a reason to defend Samsung. All we know is their is a gap on the side of the phone. We don't know why it's there, what causes it and if it was simply designed that way. What we do know is the iPhone 6 Plus bends and it SHOULDN'T. This is a whole different issue. Samsung doesn't need defending because there is nothing here to defend. Samsung is saying the phone is made this way. Is that good enough for me? All I can say is, the Exynos model and the USA model are different. Once iFixit gets one they can tell us why there is a gap. I am not concerned about a gap that is only as thick as a business card right now. Until someone says there is a reason for concern, I can't be concerned about a phone that hasn't even been released in my country yet where I can see for myself. Again, way different that Apple who has already pre-sold 10M and several million are already in peoples hands vs Samsung tried to released the phone a little earlier in Korea and only about 30,000 were sold at that point.

67. tnuc2014

Posts: 294; Member since: Sep 12, 2014

how do you know that? Have you tested it?

77. j2001m

Posts: 3061; Member since: Apr 28, 2014

the samsung Galaxy ALPHA as the same thing in its manaul, so no big deal as they do not have the gap

85. zibbyzib2000

Posts: 221; Member since: Nov 18, 2010

You're saying the iPhone 6 Plus is so poorly designed... Samsung said the Note 4 can have some minor rocking and vibration of its parts. A creaking phone doesn't sound well designed at all.

122. wilsong17 unregistered

Where does it say that

136. zibbyzib2000

Posts: 221; Member since: Nov 18, 2010

On the troubleshooting area of its website.

55. wilsong17 unregistered

Is a gap so the heat from the super HD amoled screen and 2.7 ghz processor get out.... why do you think LG G3 overheat? But some of you fan boy don't have a brain

57. Ninetysix

Posts: 2964; Member since: Oct 08, 2012

Hi S-Gap. Meet lint, dust, dirt, sand, liquid, etc. How often have you cleaned the "vents" of your smartphone? is it okay for it to get w

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