Report: Software mistake by Motorola requires recall of AT&T branded Nexus 6

Report: Software mistake by Motorola requires recall of AT&T branded Nexus 6
Incorrect software loaded on the AT&T version of the Nexus 6 by Motorola, has led the manufacturer to request the return of the affected handsets. The software issue leads to the screen turning black on some units, and can also prevent the handset from connecting to the AT&T network when powered up. At this point, it is only the initial batch of Nexus 6 units sent to AT&T that has been recalled.

A leaked internal memo reveals that customers who walk into an AT&T store with a bricked Nexus 6 are supposed to receive a new unit. Interestingly, display units are not affected and are not to be returned. According to the memo, new inventory will be coming to AT&T stores sometime in the next few days.

Apparently, the issue is linked to the customization that AT&T has done to the Nexus 6. As you've seen, the carrier's logo adorns the back of the phone, and there is some AT&T bloatware on the device, although it can be removed. Perhaps the bug is karma, a message from the phone gods if you will, who were angry at AT&T for slapping some of its software on a Nexus phone.

source: DroidLife

Related phones

Nexus 6
  • Display 6.0" 1440 x 2560 pixels
  • Camera 13 MP / 2 MP front
  • Processor Qualcomm Snapdragon 805, Quad-core, 2700 MHz
  • Storage 64 GB
  • Battery 3220 mAh(24h talk time)



1. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

Wow. Google is really having a tough time lmao

18. Mxyzptlk unregistered

Google can't stop botching launches

37. Scott93274

Posts: 6040; Member since: Aug 06, 2013

Yeah, they're starting to follow in Apple's footsteps.

38. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

"Apparently, the issue is linked to the customization that AT&T has done to the Nexus 6." Maybe AT&T should've left it alone.

21. RebelwithoutaClue unregistered

Only this time it's motorola and it will be solved. And all major OS players screw up launches.

29. Pattyface

Posts: 1658; Member since: Aug 20, 2014

And fandroids point it out when it's anyone but google

30. RebelwithoutaClue unregistered

Nope, not me. A lot of bugs are Google's fault. The texting issue some people have? Google.. Slow disk perfomance when encrypted? Google.. battery drain because of Wifi? Also Google.. There are quite a few bugs because Google screwed up, this one's Motorola.

32. Pattyface

Posts: 1658; Member since: Aug 20, 2014

I don't see you trolling.. Just meant in general

36. RebelwithoutaClue unregistered

Got it :) And you are right, a lot of fanboys do tend to point fingers to others instead of their beloved brand.

39. tedkord

Posts: 17410; Member since: Jun 17, 2009

And iFans point it out when it's anyone but Apple. And WP fans point it out when it's anyone but MS. What's your point?

48. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

But it's different in those cases, obviously.

50. Pattyface

Posts: 1658; Member since: Aug 20, 2014

Don't be so defensive kid. It was an obsession that it totally true

51. Mxyzptlk unregistered

Droid fans are always so defensive as you can see here

53. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Yup, only Android fans are that way, you hit the nail on the head there, oh Grand Puba of intuition and knowledge. Not anyone else, just them. Which undoubtedly explains why you couldn't let my comment go without a response, right?

52. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Who are you calling kid? I'll bet money I'm older than you, physically and emotionally. And I assume your second sentence was supposed to say "It was an observation that is totally true" ? But you're totally right, Android fans are obsessive and defensive, unlike iOS or WP fanboys, right? And like with Myx, you're not obsessive, that's why you didn't respond to my comment right?

56. Pattyface

Posts: 1658; Member since: Aug 20, 2014

Looking at your name I'm guessing you are two years older than I. Yes I was talking to another person when posting and yes I meant observation. Was heading into the movies with my wife and didn't proof read. It doesn't matter the platform and my comment would apply but it seems to be more android because there are many more users.

57. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Just because there are more Android users doesn't mean it applies more to them and less to others. If they're like that then they're like that, end of story. And I have no problem going after Google or Motorola or anyone if I think they deserve it. Just the other day when news broke about encryption being on by default on the Nexus 6 & 9 with no way to shut it off other than hacking the device, I got into it with a fellow Android user. His stance was that anyone who buys a Nexus device should either be willing to hack their device, or quit whining if they don't want to. I argued that the Nexus series main purpose wasn't hacking, it was to showcase the latest version of Android on an optimized device, a reference device for developers. But he was adamant that it was either get something else, hack it, or shut up. And I'm there wondering when did choice become a bad thing in Android. Google screws up, Apple screws up, Microsoft screws up, Samsung, Motorola, HTC , LG, etc all screw up. There's nothing wrong with really liking a company, but when you turn a blind eye to their faults, you're only doing yourself a disservice. Keep them honest and they'll be more likely to put out quality devices instead of getting a large ego.

55. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Sorry, didn't realize that you were responding to ted and not me. Seeing it right below my post I figured that was the case. That said, his observation is also correct. Fanboys, regardless of OS they follow, are defensive about their OS of choice. What irks me is the ones who act like it's always the other guys who are that way and not themselves. I get that way from time to time. But I don't pretend like any of these companies are better than another, nor do I believe that there is one device that is perfect for everyone. But when people go after a company for doing something their own company or OS of choice does as well, it pegs my hypocrisy meter. Google, Motorola, Samsung, MS, and Apple all have their problems, none are immune from it. And letting them slide when they don't deserve slack in the matter doesn't help the situation.

2. ThePython

Posts: 902; Member since: May 08, 2013

>AT&T gets to sell a Nexus device. >Puts bloatware on it. >Logic. Stupid AT&T.

43. InspectorGadget80 unregistered

BLAME AT&T for their crappy BLOAT WARE. It's not Motorola or GOOGLE's fault. AT&T put too much junk in the NEXUS device.

59. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

While i am not one for bloatware, it can help in some cases. As in say, account application, checks in with service, lets the carrier know stuff so they dont get shafted. But then it can be bad, like carrier-tv. Its a no win situation. I deal daily with people that want it on there, and dont want it on there.

3. Micah007

Posts: 266; Member since: Oct 09, 2014

Good God have all Nexus launches been this bad?

40. blingblingthing

Posts: 974; Member since: Oct 23, 2012

only 9 unit were affected

4. MasterSyrron

Posts: 59; Member since: Dec 08, 2012

I had a Nexus S 4G with Sprint that had carrier bloatware on it. Doesn't seem to be anything new here.

8. AfterShock

Posts: 4147; Member since: Nov 02, 2012

I be guessing AT&T don't like that if first boot is done with another's Sim it skips added wares an limitations not found on other Nexi.

9. SellPhones82

Posts: 569; Member since: Dec 11, 2008

So glad I didn't even bother trying to get one of these gigantic overprice phones! Will this be the first and last Moto Nexus is the next question. Can we have LG make them again? At least they were half the price and had less issues.

44. EclipseGSX

Posts: 1777; Member since: Oct 18, 2011

LG released a phablet for $325 off contract? Keep dreaming... They would be the same price regardless if LG or Moto made them.

10. EC112987

Posts: 1216; Member since: Nov 10, 2014

Received mine and it crashed as soon as I turned it on. Then to make matters worse it has scratches and buffs on the back. Called AT&T and ordered the note 4. Very dissatisfied smh

16. EC112987

Posts: 1216; Member since: Nov 10, 2014


11. Bondurant

Posts: 784; Member since: Jun 04, 2014

This is the beauty of stock android.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit for samples and additional information.