Pixel won't sync with MacBook? Outdated Google software is to blame

Pixel won't sync with MacBook? Outdated Google software is to blame
The Google Pixel might be hailed as one of the best Android smartphones available today, but unfortunately, not everything is smooth sailing with Google's flagship. Users are complaining that they are unable to sync files between the smartphone and their Apple MacBooks.

Initially thought of as a problem with the USB cable bundled with the Pixel, some digging around seems to indicate that the Android Transfer Program built by Google is really at fault. The piece of software which acts as a bridge between the phone and the Mac hasn't been updated since October 2012, leading to compatibility problems. Not only is this an unusually long time for not touching any code, but the USB Type-C port and protocol used by the Pixel weren't even around when the ATP was last updated.

Furthermore, an alternative file transfer application named HandShaker worked right away, firmly suggesting that Google's app is at fault. So if you are on a Mac and struggling to sync your Pixel, HandShaker is something you should try.

Hopefully, it won't take long before Google resolves the situation. It's certainly an unexpected slip from such a tech-savvy company that's capable of delivering a solid user experience.

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27 Comments

1. kiko007

Posts: 7493; Member since: Feb 17, 2016

Somehow, it'll still be Apple's fault in the eyes of tryhard enthusiasts. Long live tribalism, long live irrational opinions, long live polygamy, and long live reggae emo interweb hipster rhetoric!

3. Plasticsh1t

Posts: 3106; Member since: Sep 01, 2014

Agreed. The blame is on Google's lazy ass. Prepare for the irrational opinions.

22. vincelongman

Posts: 5691; Member since: Feb 10, 2013

Apple doesn't properly supported MTP If Apple did, we wouldnt need Android Transfer Program or HandShaker, it would just work like on Windows and Chrome OS So in all fairness, both Apple's and Google's lazy asses are to blame

4. yann

Posts: 614; Member since: Jul 15, 2010

"Don't use MacBook", sounds like "Don't hold it that way". iPhones won't sync with any PC or Mac if there wasn't installed s**tty iTunes, right?

6. mikehunta727 unregistered

iPhones show up when plugged in via USB with or without iTunes installed on the computer. There are also some ways to get around iTunes

13. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

And only thing you can do is remove photos from it without iTunes, nothing more, not even add photos. Maybe if shooting photos is all you do with your phone, then that'll be good enough for you, otherwise still need itunes on the computer.

23. trojan_horse

Posts: 5868; Member since: May 06, 2016

That's how Apple locks in its users in the iOS platform. Mere file transfering is rendred complicated by the unnecessary mandatory iTunes. And some people say iOS is easier to use than Android? Thats ridiculous.

28. mikehunta727 unregistered

There isn't any file browser for iPhones but there are other programs on Windows that can let you side step itunes and do some things like add music/few other things. Not too much but not just tied to iTunes..if one doesn't want to use iTunes for when tethered via pc, they don't have too.

29. mikehunta727 unregistered

ITunes is trash though for sure

33. AlikMalix unregistered

Bullsnot, yann. I transfer my files off and onto iPhones and iPad directly to my Windows PC - WIRELESSLY - without using iTunes or iCloud. I'm so tired of these know-it-all's that don't know jack about iOS or iPhones. And just like Mike said in post #6, it's the same as ANY DEVICE just plug in and transfer files. It has always been this way with iPhones even before android existed.

5. Subie

Posts: 2361; Member since: Aug 01, 2015

Google definitely could fix this if they wanted too. From what I've read that Handshaker app seems to be the superior solution and would probably have that installed on my mac anyway.

9. IT-Engineer

Posts: 543; Member since: Feb 26, 2015

While I do agree that the problem is with google being lazy or did it on purpose, either way it's not acceptable. But come on, why do people use MacBooks at the beginning? Can't anything professional on it other than media, but even that the hardware isn't that good in comparison to what you can custom build a PC. Don't even get me started at the quality of these machines! I fixed for my brother in law a new harddisk cable, touchpad and these are common issues with MacBooks which you can google or YouTube. I have a Thinkpad T410 from back when I was studying Software engineering in 2011 I abused that machine in every way and dropped it hundred times and it's still running (gave it to my 7 years old daughter)

34. AlikMalix unregistered

That's why most of the entire google staff, most of designing firms, are using macs. But what do all these people know - you're the smartest one, right? http://www.iphone-my.com/news/at-google-io-everybody-uses-mac-notebooks-even-google

36. jack11141

Posts: 73; Member since: Sep 30, 2015

But apple use windows pc on their mac production line. Sounds funny but real.

24. NarutoKage14

Posts: 1324; Member since: Aug 31, 2016

If only Apple would support industry standard protocols we wouldn't need special software in the first place.

25. iushnt

Posts: 3102; Member since: Feb 06, 2013

The headlines clearly mentions whose fault it is. No need to be too emotional about Apple every time .

27. kiko007

Posts: 7493; Member since: Feb 17, 2016

"The headlines clearly mentions whose fault it is." Ha......as if the majority of you actually read. Thanks for the lulz. Tell that to the compadres' up above. I'm sure they simply ignored the title...... if not outright dismissed the thought altogether. "No need to be too emotional about Apple every time" I was unaware that key presses conveyed emotion. Guess I learned something today

31. FrenchGuy

Posts: 134; Member since: Dec 12, 2014

Are you an Apple's advocate?

37. SmartPhoneMobiles

Posts: 187; Member since: Oct 16, 2016

Of course it is ape fault.. I connected samsung phones onto mac all in one and nothing happened..I have connected any android phone or iphone with win 10 all works so? Ape products SUCKS

2. gahd3p

Posts: 6; Member since: Dec 27, 2016

My 6P has never been recognized by my MBP. Also, Android phones do not interact well with Chromebooks.

7. pjerky

Posts: 1; Member since: Jan 14, 2017

I honestly don't understand why people are even using cables for data transfers anymore. Just transfer via WiFi to Google Drive or Dropbox. Much quicker and easier.

12. Subie

Posts: 2361; Member since: Aug 01, 2015

I'm sorry but in no way is transfer over the air "quicker" then a hard-wire connection. If it is then something is wrong with your system. Plus not everyone wants to have all their files in the cloud.

14. trojan_horse

Posts: 5868; Member since: May 06, 2016

Not to mention the convenience of having my files with me at all times in a hard drive, which is something not possible with cloud storage... especially when there's a temporary network issue.

35. AlikMalix unregistered

Subie, I really respect your posts. But I've been wirelessly offloading and uploading my files from all my devices seamlessly with my PC and NAS (without the need for cloud). And use cloud for bare-essentials (just in case). It is not that long. I offload thousands of photos (its seldom - but sometimes you need to) from iPhone in a mere 15 minutes - Wirelessly. Select photos, select destination device and folder and go! All while still using my device while it's transferring. Or find a movie on your PC select where to transfer on your phone and go!! It's super convenient than being tethered during the process.

10. xondk

Posts: 1904; Member since: Mar 25, 2014

Its usb technically it shouldn't need a compatibility fix, I mean I can still use my old nokia brick's usb cable to connect to it if I want with windows 10, sounds like Apple removed some compatibility when it comes to USB3? Wasn't there other reports that not all USB3 devices worked as well? if so, maybe that is the problem? That said Google SHOULD obviously and definitely fix it, but yeah.

18. chaosnightmare

Posts: 182; Member since: May 20, 2010

Macbook and a Pixel phone? Even iPhone + PC sounds pretty common but If you're among the kind of peope that would own a Macbook, you're probably using an iPhone anyway.

32. MKeditor

Posts: 97; Member since: Dec 10, 2010

Apple doesn't play well with others.

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